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H. Silence Time Out
This feature selects the length of time that calls will remain connected without voice activity. Programmable in in-
crements of 10 seconds up to a maximum of 90 seconds. To disable the silence time out, program nothing in the
time value location. Use the chart on page 3. *Note: The factory default is 40 seconds.
I. Talk/Listen Delay (VOX Switching Speed)
This feature selects switching time between talk and listen modes (VOX switching time). Use the chart on page
3. *Note: The factory default is .3 seconds.
When the push button is pressed, the E-10A/E-20B phone goes off-hook, much like a standard speaker phone. In
the event that the line is busy, the E-10A/E-20B will hang up. The E-10A/E-20B will also automatically hang up on
CPC, silence, busy signal, return to dial tone or time out. If programmed to auto-answer (DIP switch 1 ON), the E-
10A/E-20B will also answer any incoming call.
Our Technical Support Department is available for assistance Monday 8am - 4pm and Tuesday through Friday 8am - 5pm central time. So that we can give you better service, before you call please:
Know the model number, the serial number and what software version you have (see serial label).
Have your Technical Practice in front of you.
It is best if you are on site.
Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a Return Authorization (RA) number. The customer MUST have a complete description of the problem,
with all pertinent information regarding the defect, such as options set, conditions, symptoms, methods to duplicate problem, frequency of failure, etc.
Packing: Return equipment in original box or in proper packing so that damage will not occur while in transit. Static sensitive equipment such as a circuit board should be in an anti-static bag,
sandwiched between foam and individually boxed. All equipment should be wrapped to avoid packing material lodging in or sticking to the equipment. Include ALL parts of the equipment. C.O.D. or
freight collect shipments cannot be accepted. Ship cartons prepaid to:
Return shipping address: Be sure to include your return shipping address inside the box. We cannot ship to a PO Box.
RA number on carton: In large printing, write the R.A. number on the outside of each carton being returned.
Customer must contact Viking's Technical Support at 715-386-8666 to determine possible causes for the problem. The customer MUST be able to step through recommended tests for diagnosis.
If the Technical Support Product Specialist determines that the equipment is defective based on the customer's input and troubleshooting, a Return Authorization (R.A.) number will be issued.
This number is valid for fourteen (14) calendar days from the date of issue.
After obtaining the R.A. number, return the approved equipment to your distributor, referencing the R.A. number. Your distributor will then replace the Viking product using the same R.A. number.
Viking warrants its products to be free from defects in the workmanship or materials, under normal use and service, for a period of one year from the date of purchase from any authorized Viking
distributor or 18 months from the date manufactured, which ever is greater. If at any time during the warranty period, the product is deemed defective or malfunctions, return the product to Viking
Electronics, Inc., 1531 Industrial Street, Hudson, WI., 54016. Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a Return Authorization (R.A.) number.
This warranty does not cover any damage to the product due to lightning, over voltage, under voltage, accident, misuse, abuse, negligence or any damage caused by use of the product by the
purchaser or others. This warranty does not cover non-EWP products that have been exposed to wet or corrosive environments.
NO OTHER WARRANTIES. VIKING MAKES NO WARRANTIES RELATING TO ITS PRODUCTS OTHER THAN AS DESCRIBED ABOVE AND DISCLAIMS ANY EXPRESS OR IMPLIED WAR-
RANTIES OR MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.
EXCLUSION OF CONSEQUENTIAL DAMAGES. VIKING SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO PURCHASER, OR ANY OTHER PARTY, FOR CONSEQUENTIAL, IN-
CIDENTAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE SALE OR USE OF THE PRODUCT SOLD HEREUNDER.
EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY. WHETHER IN AN ACTION BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY) OR ANY OTHER
LEGAL THEORY, ANY LIABILITY OF VIKING SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT, OR AT VIKING'S OPTION, REFUND OF THE PURCHASE PRICE AS
THE EXCLUSIVE REMEDY AND ANY LIABILITY OF VIKING SHALL BE SO LIMITED.
IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT EACH AND EVERY PROVISION OF THIS AGREEMENT WHICH PROVIDES FOR DISCLAIMER OF WARRANTIES, EXCLUSION OF
CONSEQUENTIAL DAMAGES, AND EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY, ARE SEVERABLE FROM ANY OTHER PROVISION AND EACH PROVISION IS A SEPARABLE
AND INDEPENDENT ELEMENT OF RISK ALLOCATION AND IS INTENDED TO BE ENFORCED AS SUCH.
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA.
On the side of this equipment is a label that contains, among other information, a product identifier in
the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone com-
pany.
The REN is used to determine the number of devices that may be connected to a telephone line. Ex-
cessive REN's on a telephone line may result in the devices not ringing in response to an incoming
call. In most but not all areas, the sum of the REN's should not exceed five (5.0) To be certain of the
number of devices that may be connected to a line, as determined by the total REN's, contact the
local telephone company. For products approved after July 23, 2001, the REN for this product is part
of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are
the REN without a decimal point (e.g., 03 is a REN of 0.3). For earlier products, the REN is separately
shown on the label.
The plug used to connect this equipment to the premises wiring and telephone network must comply
with the applicable FCC Part 68 rules and requirements adopted by the ACTA. If your home has spe-
cially wired alarm equipment connected to the telephone line, ensure the installation of this E-10A/E-
20B does not disable your alarm equipment. If you have questions about what will disable alarm
equipment, consult your telephone company or a qualified installer.
If the E-10A/E-20B causes harm to the telephone network, the telephone company will notify you in
advance that temporary discontinuance of service may be required. But if advance notice isn't practical,
the telephone company will notify the customer as soon as possible. Also, you will be advised of your
right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations, or procedures that
could affect the operation of the equipment. If this happens, the telephone company will provide ad-
vance notice in order for you to make the necessary modifications to maintain uninterrupted service.
Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking Electronics, and its affiliates
and/or subsidiaries assume no responsibility for errors and omissions contained in this information. Revisions of this document or new editions of it may be issued
to incorporate such changes.
4
DOD# 105
Operation
Warranty
Product Support: (715) 386-8666
If trouble is experienced with the E-10A/E-20B, for repair or warranty information, please contact:
Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI 54016 (715) 386-8666
If the equipment is causing harm to the telephone network, the telephone company may request
that you disconnect the equipment until the problem is resolved.
Connection to Party Line Service is subject to State Tariffs. Contact the state public utility com-
mission, public service commission or corporation commission for information.
Remain on the line and briefly explain to the dispatcher the reason for the call. Perform such
activities in the off-peak hours, such as early morning or late evenings.
It is recommended that the customer install an AC surge arrester in the AC outlet to which this
device is connected. This is to avoid damaging the equipment caused by local lightning strikes
and other electrical surges.
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in
a commercial environment. This equipment generates, uses, and can radiate radio fre-
quency energy and, if not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which case the user will
be required to correct the interference at his own expense.
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