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Summary of Contents for Asante SmartBridge V1.0
- Page 1 SmartBridge User Manual V1.0...
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Page 2: Table Of Contents
Contents Preface............................4 Organization........................... 4 Terminology ........................... 4 Constraints..........................5 Setting up SmartBridge ....................6 Hosting an Interactive Meeting................... 8 Joining a Meeting....................... 12 Common Features ......................14 4.1. Pausing and Starting Application Sharing ............... 14 4.2. Changing Application Sharing ................. 14 4.3. - Page 3 6.4. Inviting Meeting Panelists ..................31 Remote Access to This Computer ................... 32 7.1. Starting a Meeting for Remote Access ..............32 7.2. Remotely Accessing my PC ..................33 Unattended Support ......................34 Scheduling Meetings......................39 9.1. Scheduling a Meeting ....................39 9.2.
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Page 4: Preface
Preface SmartBridge is a multi-function web collaboration system. The client-server architecture requires Internet connectivity for its operation. SmartBridge has four distinct functions based on these meeting types: Interactive Meetings – This refers to conventional web conferencing including sales presentations, product demos, and interactive collaboration. Remote Support –... -
Page 5: Constraints
Constraints Here are a couple of constraints: There is only one host and one presenter at any moment in a meeting. The host or the current presenter can assign any participant to be the presenter. The presenter can assign any participant or all participants to be a controller. -
Page 6: Setting Up Smartbridge
1. Setting up SmartBridge To host any type of meeting, you need to download and run the SmartBridge client. You can do a manual or automatic download of SmartBridge. Manual download In a web browser, go to your meeting server web address: Home Page 2. - Page 7 After SmartBridge is installed, you can launch it by clicking the SmartBridge shortcut on your desktop or via your computer’s Start menu Progrms SmartBridge Start Meeting. SmartBridge shortcut You will have to sign in to host a meeting. Provide the following information: Meeting Server Address Email Address Password...
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Page 8: Hosting An Interactive Meeting
2. Hosting an Interactive Meeting Using SmartBridge 4-in-1 products, you can host four types of meeting. You can choose the type of meeting you want to host. This section discusses the steps to host an interactive meeting. This meeting type is the conventional method of web conferencing. Each attendee (using either PC or Mac) can interact in the meeting and can be the Presenter or a Controller. - Page 9 Click Host an unscheduled meeting to host an impromptu meeting. 4. Select the Interactive Meeting type 5. Optionally, enter a Password. If you enter a password, the invitees also need to enter the same password. 6. For security reasons, you can limit your meeting attendees to be Only attendees from my network, with the exception of authorized public IP addresses.
- Page 10 This screen displays the Attendees, the Meeting Server Address, and the Meeting ID. Meeting screen You can now invite attendees to join the meeting. To invite attendees: 8. Click Invite Attendees. There are two ways the attendees can join the meeting: Join interactively –...
- Page 11 Join a view-only meeting – Using this option the invitees can attend the meeting without downloading SmartBridge client. Click Email to mail the URL to the invitee or click Copy and paste the URL to the attendees via online messaging tools. Two ways to invite attendees...
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Page 12: Joining A Meeting
3. Joining a Meeting When you receive an invite from the host, open your browser and 1. Go to the meeting server’s address 2. Click the Join Meeting icon. 3. Fill in the Meeting ID, Meeting Password and Your Name. 4. - Page 13 2. Click the Join a Meeting button. 3. Enter the Meeting Server Address, Meeting ID, Meeting Password (if required), and Your Name. and Click Join Meeting.
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Page 14: Common Features
4. Common Features There are many features that are common to all four types of meetings. This section discusses the common features. 4.1. Pausing and Starting Application Sharing When you start a meeting, by default, your desktop will be shown to meeting attendees. The green icon indicates that your screen is being shown. -
Page 15: Changing Presenter
4.4. Changing Presenter The attendees who have joined the interactive meeting can also be the presenter to show his or her computer screen to meeting participants. By default, the host will be the presenter. However, during a meeting the host and the current presenter can assign any participant to be the presenter. -
Page 16: Sending Files
Chat window Type in the text and click Send. To save the chat transcript click Save. Browse to the location and save the file. The chat is saved as a text file or a rich text file. 4.7. Sending Files During a meeting, there may be a need to send some files between meeting participants. - Page 17 File Transfer dialog Select a particular folder from the drop-down list. All the folders and files in that directory are displayed. Folder Selection dialog Select the files, folders, or both and click OK. They are added to the list of files/folders to be sent.
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Page 18: Recording
4.8. Recording During a meeting, you can record the actions on the presenter’s screen. It also records the voice captured by the microphone on the presenter’s computer. To record meeting conversation, you need to turn on your speaker phone and move it close to the microphone on the presenter’s computer in order to capture conversations. -
Page 19: Using Whiteboard
4.10. Using Whiteboard While making the presentation you might have to illustrate some points. The Whiteboard option in SmartBridge is used for this purpose. Click Whiteboard and the Paint application opens, where you can illustrate certain points or draw diagrams. Whiteboard option 4.11. -
Page 20: Hide The Attendee List
Floating toolbar 4.13. Hide the Attendee List As the meeting host, you can hide the attendee list from your attendees. Click the “Tools” menu item and then uncheck “Attendees can view attendee list”. 4.14. Disable Recording Function As the meeting host, you can disable recording functions so that none of the attendees can record the meeting session. -
Page 21: Remove Attendees
4.18. Remove Attendees As the meeting presenter, you can remove attendees from the meeting. In the Attendees list, right click the attendee’s name and choose “Remove this attendee”. 4.19. Change Language for SmartBridge UI Each SmartBridge user can change the language of their SmartBridge user interface. Click the “Tools”... -
Page 22: Show Presenter's Desktop When Meeting Starts
4.22. Show Presenter’s Desktop When Meeting Starts As the meeting presenter, you can display all transparent windows on your screen when a meeting starts. Click the “Tools” menu item then “Options” and check “Show my desktop when a meeting starts”. 4.23. -
Page 23: Outlook Integration
4.24. Outlook Integration Outlook messages with calendar events are automatically generated when a SmartBridge user schedules a meeting. An Outlook message can also be automatically generated when a user chooses to invites attendees to a future or an active meeting. Choose SmartBridge Printer to send output to attendee’s printer... -
Page 24: Multiple Monitors For Presenter
4.25. Multiple Monitors for Presenter If a meeting presenter has multiple monitors, the presenter can choose to display a specific monitor or the entire desktop, which is composed of more than one monitor. Multiple Monitor selection in SmartBridge... -
Page 25: Multiple Monitors For Supporter
Below is the view that attendees would see for a presenter that has multiple monitors when the entire Desktop is displayed: Multiple Monitor view if entire Desktop shown 4.26. Multiple Monitors for Supporter A person that is providing Remote Support to a computer with multiple monitors is given the option in SmartBridge to show the entire Desktop or to show individual monitors as shown below: Remote supporter can view entire Desktop or individual monitors... -
Page 26: Remote Support
5. Remote Support This function simplifies the access to another computer so that you can control and support it. As the host, you can view and control the attendee’s computer as soon as the attendee joins the meeting. In addition, this feature provides a unique remote reboot capability. 5.1. -
Page 27: Providing Multi-Tier Support
5.3. Providing Multi-Tier Support To join a meeting as a joint-supporter, you need a user account in the TurboMeeting system and follow the steps below. Start Meeting or 1. Follow the path Start menu Programs TurboMeeting double-click the TurboMeeting shortcut from the desktop. 2. -
Page 28: Closing Remote Support Session And Locking Computer
The view window of the remote support host You can ask the attendee to input his computer password so that after reboot the remote computer can auto-login. This is important for unattended support. Follow the steps below: Click the Auto-Login on the meeting panel. Input the password of the computer. -
Page 29: Remote Support One To One File Transfer
5.7. Remote Support One To One File Transfer During a support session, you as the host may want to transfer files from your computer to the attendee’s computer, or vice versa. To transfer files, the host clicks the Send Files button in SmartBridge. -
Page 30: Seminars
6. Seminars The Seminar meeting type allows you (as the host) to conduct easy and reliable seminars. Attendees can join the seminar without downloading the SmartBridge client and view the presenter’s screen using “view-only-mode”. Meanwhile, you can invite a few panelists who must join the seminar interactively. -
Page 31: Inviting Attendees
6.2. Inviting Attendees To invite attendees: 8. Click Invite Attendees. 9. Click Email to mail the URL to the invitee or click Copy and paste the URL to the attendees via online messaging tools. Invite attendees for a seminar 6.3. Joining a Seminar The meeting invite you receive from the host will contain the URL along with the seminar ID. -
Page 32: Remote Access To This Computer
7. Remote Access to This Computer Using this meeting type, you can allow your computer to be remotely controlled. For example, the host computer (designated as the remote computer) in location A can be controlled by an attendee computer in location B. The SmartBridge client should be installed in both the computers. -
Page 33: Remotely Accessing My Pc
7.2. Remotely Accessing my PC After you start a Remote Access meeting at Location A, you can now join the meeting from anywhere (Location B) to remotely control the computer at Location A. Launch SmartBridge by clicking the SmartBridge shortcut from the desktop Click the Join a Meeting icon Fill in the Meeting Server Address, Meeting ID, Meeting Password and Your Name. -
Page 34: Unattended Support
Unattended Support Unattended Support is a support session that occurs when the person being supported, the supportee, is not present when their computer is receiving support. To enable an Unattended Support session (or meeting), the supporter first starts a Remote Support meeting and clicks continue: Supporter starts a Remote Support meeting... - Page 35 On the supportee’s system, the supportee installs SmartBridge and joins this Remote Support meeting with the generated Meeting ID. Supportee joins the Remote Support meeting The supportee should accept the default answer: “Control and view your computer”: Supportee allows supporter to Control and view your computer...
- Page 36 If the supportee is not a Windows Administrator, the “Run as Admin” option appears. Click the “Run as Admin” icon and specify an Admin’s Name and Password for the supportee’s computer: For Windows non-Admin users, specify an admin name and password...
- Page 37 On the supporter’s computer, choose Tools | “Change to unattended support session”: Supporter changes to unattended support session The supporter must enter a Computer Name for the supportee and a Meeting Password: Supporter enters supportee’s computer name and a meeting password...
- Page 38 The supportee should accept that the supporter can provide unattended support: Supportee should accept that the supporter can provide unattended support This meeting has now become a Remote Access meeting. From now on, the supporter will be able access this meeting from their Active meeting list: Supporter will always see this Remote Access meeting in their Active list...
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Page 39: Scheduling Meetings
9. Scheduling Meetings There might be instances when you have planned a meeting earlier and want to inform the invitees in advance. In such cases, you can schedule the meeting using the Schedule Meeting option. 9.1. Scheduling a Meeting To schedule a meeting: 1. -
Page 40: Editing A Scheduled Meeting
4. Mention the Subject of the meeting. 5. Enter the Password, which is optional for all meeting types but Remote Access to this Computer. 6. Select the Date. 7. Select the Start and End time. 8. Select Recurring Meeting to schedule a recurring meeting. If this option is selected, the Date and Time options are disabled. -
Page 41: Managing Profile
10. Managing Profile Follow these steps to manage your profile: 1. Log into SmartBridge. 2. Click Profile. Managing profile 3. Edit your First Name, Last Name, and E-Mail. 4. Provide a Password and Retype your password to confirm it. 5. Specify your contact number. 6. -
Page 42: Support Contact
11. Support Contact Asante Network 47436 Fremont Blvd, Fremont, CA 94538 Tel: 408-435-8388 Fax: 510-438-6790 support@asante.com http://www.Asante.com...
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