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Summary of Contents for Alcatel-Lucent Genesys iWD Solution
- Page 1 Business Solution Brochure Genesys iWD Solution intelligent Workload Distribution for Communications...
- Page 2 Business Solution Brochure: Genesys intelligent Workload Distribution for Communications page 2 — re offline order conflict resolutions Frequent Violations > Key Capabilities of iWD: costing your company too much Communications companies often have time and money? Do you dedicate very short time windows for meeting Real-time presence of the >...
- Page 3 Business Solution Brochure: Genesys intelligent Workload Distribution for Communications page 3 iWD in Action: Solution Highlights Genesys intelligent Workload Distribution will freenet Customer Care GmbH, a wholly-owned subsidiary of freenet bring you several key advantages: AG, has 2,000 employees in three Customer Service Centres who Ensures the efficient delivery of consistent customer prioritize the handling of about 150,000 incoming service support >...
- Page 4 Business Solution Brochure: Genesys intelligent Workload Distribution for Communications page 4 Genesys Worldwide Genesys is the leading provider of software to Genesys intelligent Workload Distribution Complements manage customer interactions over the phone, Existing Process and Workflow Infrastructures Web, and mobile devices. The Genesys software suite connects customers with the right resources Typically, workf low and business process management systems statically route work —...
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