Page 2
Adjustable paper guide Scanning cover Document feeder Scanned document tray Control panel Chipcard reader Printed sheet output tray Printer top cover Printer top cover release button Support (option) Printer paper tray Flat scanner flap 3620 Model only Flat scanner window...
Page 3
1. "Fax Messages" indicator: key: attachment to a mail entered at the On: the fax machine is set to fax-TAD mode keyboard. Blinking: message received in fax-TAD mode key: contrast setting 2. "Line" icon: 15. key: print functions list On: communication in progress key: broadcast fax Blinking: communication being established key: Manual line taking...
Contents Unpacking the printer Description Installing your terminal Installation requirements Operational Precautions Loading paper Installing options Second paper cassette unit Installing the second paper cassette unit 1-11 Unpacking the scanner 1-11 Scanner installation 1-11 1-11 Setting the detachable items 1-12 Printer connection 1-12 Telephone connection...
Page 5
Contents Local prefix Transmission report and deposit notice Economy period Document feed types Before reception Reception modes Fax answering machine Reception without paper Number of copies Relay broadcast Technical parameters Local network settings (Depending on model) 3-10 3-10 Automatic configuration 3-10 Manual configuration 3-10...
Page 6
Contents Positioning the document Sheet feed scanner Flat-bed scanner (On model 3620 only) Choosing the resolution/the contrast Resolution Contrast Dialling From the directory From the redial key To multiple call numbers Transmission via the Public Switched Telephone Network (PSTN) 5-4 Immediate transmission Delayed transmission Transmission with dialling follow-up...
Page 7
Contents Memorizing a sequence of keys 5-14 Counters 5-15 Deposit and polling 5-15 5-16 Place a document in deposit 5-17 Polling a deposited document Interlock 5-17 5-18 Entering the interlock code 5-18 Keypad interlocking 5-18 Number interlocking 5-19 MBX Management 5-19 5-19 Initialising a MBX...
Page 8
Contents • This apparatus was designed in compliance with European Council decision N° 98/482/EC relative to pan-European connection in view to its connection on the Public Switched Telephone Network (PSTN). It is in conformity with Standards TBR21, TBR38 ETSI 201 121. If problems arise, your supplier should be contacted first.
Page 9
Thank you for purchasing this new generation communication terminal. Both a laser fax machine and a terminal with access to the Internet, your machine is the answer to all your most demanding professional needs. This User’s Manual presents the two models in the range: •...
Page 11
Installation Remove the plastic bag and peel off the shipping tape from the back of the printer. Pull the Tray 1 from the printer with both hands and lie it down flat. Pull out the two cushions from the paper feed inlet.
Page 12
Installation Squeeze the right paper size guide and open the paper size guides. Pull out the plastic-lead strip from the paper feed inlet.
Installation Face-down tray Manual feed tray Paper guide Tray 1 Top cover (Multipurpose tray) release button Paper support Power switch Cassette cover Tray 2 Second paper cassette (500-sheet second unit (option) cassette) Face-up/Face-down selection switch Power cord socket Toner cartridge Printer’s port connector (pre-installed) Drum cartridge...
Page 14
Installation à à Dhyyhvà rv rr A proper location helps to ensure that your printer provides you with the long service life for which it is designed. Double-check to make sure that the location you select has the following characteristics. • Choose a location that is well-ventilated. •...
Page 15
Installation • Never try to remove any secured panel or cover. The interior of the printer contains high-voltage circuitry which creates the danger of electrical shock when exposed. • Never try to modify the printer. Doing so creates the danger of fire or electrical shock. •...
Page 16
Installation GhqvtÃhr Open the face-down tray. Pull tray 1 from the printer with both hands and lie it down flat. Squeeze the right paper guide and open the paper guides.
Page 17
Installation Place a stack of paper in the center of tray 1. Squeeze the right paper guide and adjust the paper guides so that both the left and right sides of the paper stack are secure. Ã This section describes the optional items that are available for the printer. TrpqÃhr ÃphrrÃv...
Page 18
Installation DhyyvtÃurÃrpqÃhr ÃphrrÃv Remove the second paper cassette unit and Place the printer on top of the base unit. tray 2 from their packaging, including the Make sure to align the coupling pins of the protective tape used to hold the various base unit with the holes located components in place.
Page 19
Installation Place a stack of up to 500 sheets of paper Replace the cassette cover and insert into tray 2 so that the side that was facing tray 2 into the second paper cassette unit. up when the paper was unwrapped is still facing up.
Installation à à Check the presence of the following items: • Printer connection cord • Scanner • Printer main power connection cord • Outlet tray for out going document • Telephone line cord • Mainpower cord • Starting gauge card (chipcard) Ã...
Page 21
Installation à Plug end of the connection cord (3) into the jack of the fax machine (F) and the other end into the printer’s jack (C). Plug end of the main power cord (2) into its jack on the fax machine (A) and the other end into the printer’s jack (D).
Page 22
Installation Make sure that the power switch is in the I (On) position. Caution - Plug only the power pack supplied with your machine into the port (A) by means of the main power cord (2). Ã Plug end of the telephone line (4) into its jack on the fax machine (E), and the other end into the wall telephone socket.
Page 23
Installation Insert the chip card (or gauge card) in the card reader as showen below: The following indications appear on the screen of the scanner unit: INIT CONSUMABLES ? CONFIRM = O CANCEL = C As soon as the reading operation is over, remove the card: INITIALIZATION CONSUMABLES REGISTERED...
The navigator gives you access to the menus visible on screen. This navigator has 5 keys and allows you to move around within the menus of your machine.
Page 25
Quick usage Enter the main menu. Select the next line in the menu. Select the previous line in the menu. Go to the following menu. Return to the previous menu. Confirm and exit from the current menu. Exit without confirming from the current menu.
Quick usage Delete a character on the left of the cursor without moving the cursor. Confirm your entry and return to the initial screen. The screen has 4 lines of 20 characters. The cursor shows the line you selected. F---- FUNCTION DIRECTORY SETUP SEND...
Quick usage In the selected menu, move the cursor , with the arrows to place it in front of the sub-function desired. F2----SETUP DATE TIME YOUR NUMBER YOUR NAME Validate your choice by pressing O You may print the functions list (key ) to know the number of a function. From the stand-by mode: Press the M key, and enter the numbers of the required functions one after another.
Page 28
Quick usage 2 : S ENU PRINCIPAL ETUP Choice of reception mode p. 3/5 Acceptance of reception without paper p. 3/6 WITHOUT APER Nb of copies for received documents p. 3/6 OPIES Fax answering activation p. 3/6 Remote control enquiry code selection p.
Page 29
Quick usage 5 : P ENU PRINCIPAL RINT : 51 Functions list printing p. 5/14 UNCTIONS : 52 Tx and Rx logs printing p. 5/14 : 53 Print the directory p. 4/5 IRECTORY : 54 User parameters printing p. 5/14 ETUP : 55 Printing of the command list (see...
Page 30
Quick usage 8 : A ENU PRINCIPAL DVANCED FCTS : 872 CCD S Flat-bed scanner settings (CCD) CANNER : 873 Printer settings RINTER : 88 Consumables status p. 6/1 ONSUMABLES 9 : I ENU PRINCIPAL NTERNET : 91 Select internet Service Provider p.
Page 32
To obtain quality transmissions (in-going and outgoing), it is recommended to properly set your machine. At any moment you may change the date and time of your fax machine. To change the date and time: : 21 - S ETUP enter one after another the numbers of the required time and date, (for example for november 8 2000 at 9h33, press 0,8,1,1,0,0,0,9,3,3) then validate by pressing key O...
Settings Your fax offers to print out your name on every document it transmits if you saved your name and if the machine is set with (refer to paragraph Technical parameters, page 3/7). ENDING EADER To save your name: : 23 - S ETUP OUR NAME enter your name (20 characters max) then validate with the key O...
Page 34
Settings To select the language: : 203 - S ETUP EOGRAPHIC ANGUAGE Select the required option and press the O key to confirm. You should set this setting according to the type of keyboard of your terminal. To select the keyboard: : 204 - S ETUP EOGRAPHIC...
Settings completely abandoned (but there is only one report per request), • , no transmission report, however, your fax notes all transmissions that took place in ITHOUT its log, (refer to paragraph Logs, page 5/13) • , a report is printed with each transmission, LWAYS •...
Page 36
Settings To select the way you want to feed your documents : : 242 - S ETUP EMORY SEND and validate your choice with O select the option EMORY EEDER You may choose between 2 reception modes; the chosen mode is symbolized by the lighting of the corresponding icons on the screen of your machine.
Page 37
Settings : 42 - F TAD / A CTIVATION : 255 - S ETUP ECEPTION select the required option and validate your choice with O ITHOUT if you saved an access code for your Fax answering enter it and validate with O Your Fax answering is either on with the signal light "Fax Messages"...
Page 38
Settings Once the relay is activated by your fax and as soon as the document is received by the remote fax, this document is first printed before relay to all subcribers on the list. To activate relay from your fax machine: insert the document to relay (refer to paragraph Positioning the document, page 5/1), and validate your choice with O select M...
Page 39
Settings 3 - T 1 - 33600 Transmission speed for outgoing documents. RANSMISS RATE 2 - 14400 For a quality telephone line (compatible, no echo), 3 - 12000 communications occur at maximum speed. 4 - 9600 5 - 7200 However, it may be necessary to restrict the 6 - 4800 transmission speed for some calls.
Page 40
Settings 73 - I 1 - W On, this parameter lets you automatically register the MPROVE E MAIL 2 - W ITHOUT Internet address of your subscriber fax during a call (if available). 74 - E 1 - W When the fax receives an e-mail with an attachment RASE AILBOX and cannot treat it, it erases the message of the ISP...
Page 41
Settings We recommend you to carry out a manual configuration of your Internet F@x™ machine. The automatic configuration of the local network settings may be considered if your local network features a DHCP or BOOTP server that can dynamically assign addresses to the peripheral devices present on the LAN.
Page 42
Settings These names, which can be used with the network options, are used to identify your Internet F@x™ machine from a PC connected to a local network (for instance with the name "IMP-NETWORK-1" : 2626 - S ETUP ETWORKS OCAL NETWORK ETBIOS : 2627 - S ETUP...
Page 43
Settings Your ISP will provide you with the initialisation parameters to ensure a proper identification with the Internet. When you receive your Internet address you may enter it by using MENU: 992 - I NTERNET UBSCRIPTION You must define or at least check all the parameters needed to identity yourself with the Internet Your ISP will provide you with these parameters as soon as you are registered with them.
Page 44
Settings , press O enter RIMARY , press O enter ECOND The settings are divided into several categories. • the standard settings define the connection type and frequence to the Internet as well as the transmission type for your documents, •...
Page 45
Settings Modify standard connection times on set times : 943 - I NTERNET ETTINGS ET TIMES having selected the mode, choose the time to either modify or cancel, URING IMES press keys # or to cancel the time, enter the new connection time with the numeric keypad and press O An Internet connection is established every day at 9:00, 12:00 and 17:00 (default values).
Page 46
Settings : 96 - I NTERNET ORT MESSAGES press O select option PC O The E-mails are neither polled nor printed and they may be used with a computer. At each connection, the number of E-mails in your mailbox is displayed on the screen. : 96 - I NTERNET ORT MESSAGES...
Page 47
Settings : 97 - I / F@ NTERNET X TO and press O select your choice type the access code to this service F@x™ to Fax (4 digits) and press O type the prefix for international access (00 for example), and press O type the country code (44 for example) and press O type eventually the local prefix needed for faxes connected to a private auto switch (PABX) (refer to paragraph Local prefix, page 3/3).
Page 48
Settings The transmission mode (F , F@X T or A ) can be chosen manually for each UTOMATIC transmission or set for all transmissions: Manual selection of the transmission mode. Press key E before launching a transmission, select the desired mode then press O enter the subscriber(s).
Page 49
Settings If you do not wish to use the Internet functions: : 91 - I NTERNET ROVIDER in the ISP list and validate with O • Select CCESS 3-18...
Page 50
Your fax lets you create a directory by memorizing subscriber records and subscriber lists. • Your machine can store up to 250 subscriber records with names and phone numbers. • You may also group several names to build a subscriber list with up to 32 subscriber lists. A subscriber list is made from the subscriber records already stored.
Directory 2400, 4800, 7200, 9600, 12000, 14400 and 33600 bits per second. With a good telephone connection, well adapted and without echo, the appropriate rate is the highest one, or @) will If your subscriber number has both listed, the validation key ( MAIL determine if the document will be sent via the telephone network or via Internet.
Page 52
Directory Caution - It is impossible to add one subscriber list to another subscriber list. : 12 - D IRECTORY your fax machine has just created a new list, fill in by first entering the name of this list then validate with O Remark You can stop list or record creation at any time by pressing your subscriber list ID number will automatically appear on the screen, if you wish to...
Page 53
Directory Select the L menu and press the key, in order to display the field OMPOSITION NTER , and add or delete the correspondent as shown in the table hereafter: LEMENTS enter the subscriber ID number you wish to add and validate with repeat this step for each added subscriber.
Page 54
Directory Press again the O key to confirm your deleting. The record or list is deleted from the directory. You may print all the numbers stored in the directory, including all the existing subscriber record or subscribers lists. To print the directory, : 15 - D IRECTORY RINT...
The faxes sent via the Switched Telephone Network STN are sent from the feeder or the memory. Documents sent via Internet are first memorized and sent at the time of Internet connection. Your fax is composed of a scanner including two modes of reading original documents: the flat-bed scanner (On model 3620 only) and the sheet-feed scanner.
Operation Paper guide Place your original documents in the document feeder: - face down, - first page under the stack. Set the paper guide to the document width. Once the operation is over, take your original documents back on the scanned document receptacle.
Page 58
Operation • Fine mode, symbolized by Fine at the bottom of the display screen. To be used for documents with drawings or small characters, • Super Fine mode, symbolized by SFine at the bottom of the display screen. To be used for documents with very fine or small character drawings (only if fax reception can process), •...
Page 59
Operation You may call back a number among the last 10 subscribers fax numbers or Internet previously dialled. Press key The screen displays the last number called. Use keys of the navigator to eventually select another number. Press key @ then The screen displays the last E-mail address used.
Operation This function allows you to transmit a document at a different time. To program a postponed transmission you need to identify the subscriber number, transmission time, feeder type and number of pages. To delay the transmission time of your document : Position the document (refer to paragraph Positioning the document, page 5/1), select M 31 -S...
Operation Position the document (refer to paragraph Positioning the document, page 5/1) press the @ key and enter the addressee’s E-mail address, or choose your dialling mode (refer to paragraph Dialling, page 5/3). adjust the contrast and the resolution if necessary (refer to paragraph Choosing the resolution/the contrast, page 5/2).
Operation • to paste a text or a word, use key F4, • to move in the text from one word to another, press key C and one of the keys of the navigator. • to go to the next line, use key Then, you can choose between two options: Send directly the keypad mail.
Page 63
Operation - TX: transmission, - DOC: in deposit, - POL: polling, - MBX: send to mailbox, - PMB: mailbox polling, - TR: ongoing commands, - CNX: Internet connection, - NET: Internet transmission. • immediately perform a transmission from the waiting queue, •...
Page 64
Operation : 63 - C OMMANDS ANCEL in the waiting queue select the desired document and validate your choice with O Cancelling a transmission in progress is possible whatever the type of transmission but varies depending on whether the transmission is a single call number or a multi call number. •...
Page 65
Operation Incoming documents other than fax files (Word process file, CAD, etc.) may not be opened by your fax. However, you may keep this (or these) document(s) in your Internet mailbox until it is automatically converted by the F@x to Fax service, if you have a subscription or until computer use or automatic transfer.
Page 66
Operation When the copy quality is no longer staisfactory, you can perform a calibration. To do so, refer to paragraph Scanner calibration, page 6/11 Moreover, a high number of controls let you improve the copy quality. Setting parameters for for the scanner(s) Each of the two scanners may be set separately.
Page 67
Operation Validate your setting by pressing key O If you wish, you can change the origin of the flat-bed scanner (by default, this is the front left angle of the scanner window marked with two arrows By entering new values of X and Y given in mm (X < 210 and Y < 297), you will move the scanned zone as shown on the figure below scanned area Select the X and Y coordinates with keys...
Page 68
Operation Select the type of paper with keys ORMAL HICK Validate your setting by pressing key O Remark When the T type of paper is selcted, the printing speed is slowed down. HICK Select the paper tray to be used ( ) using keys UTOMATIC OWER...
Page 69
Operation To print the logs : : 52 - P RINT The incoming and outgoing logs are printed on the same page. The fax function list may be printed in two ways, by the menu or by the key . Printing by the menu: : 51 - P RINT...
Page 70
Operation Press key and enter the second subscriber fax number or subscribers list. Repeat this last step for all subscribers or subscribers lists. Press key F1: the sequence is memorized. Press key F1. Position the document (refer to paragraph Positioning the document, page 5/1) Press the key At any time, you may consult the activity counters of your machine.
Page 71
Operation insert the document to deposit in the feeder, and validate with O select M 33 - S OLLING 5-16...
Operation choose the type, according to the table below: select EEDER EMORY select the black and white mode and validate with O IMPLE if necessary, adjust the contrast and validate with O enter the number of pages that you wish to deposit, select the black and white mode and validate with O if necessary, adjust the contrast and validate with O ULTIPLE...
Page 73
Operation The operator access parameters are condifential; they are protected by a four-digit interlock code that the authorised operators must know. To access the interlock code : 821 - A DVANCED FCTS LOCK OCKING CODE Enter your four-digit interlock code on the keypad. Validate by pressing O Confirm the interlock code by entering the code one more time.
Page 74
Operation There are 32 mailboxes (MBX), enabling you to transmit documents in complete confidence thanks to an access code (named code MBX), to all subscribers equipped with a fax compatible to yours. MBW 00 is public. It is handled directly by the terminal to record the messages of the fax TAD as soon as this is put into service.
Page 75
Operation To exit this menu M press AILBOXES : 71 - M AILBOXES NITIALISE select one MBX out of the 31 MBX or enter directly the number of this MBX, validate your choice with O enter the code of this MBX, if there is one, and validate with O then validate your choice with O select the menu S.I.D.
Page 76
Operation insert the document in the fax machine’s feeder, and validate with O select M 34 - S ENDING enter your subscriber’s number for MBX deposit or choose your dialling mode (refer to paragraph Dialling, page 5/3) and validate with O enter your subscriber’s MBX number and press O if you wish to delay transmission, enter the new transmission time next to the current time and press O...
Page 78
To ensure the best operating conditions for your fax, it is recommended to regularly clean the inside. For normal usage, please respect the following rules: • Never leave the cover open unless required. • Protect the machine from direct sunlight. •...
Page 79
Maintenance Caution - The fusing unit inside the printer can become very hot during operation. Do not touch the area to avoid injury. Fusing unit Follow the instructions as the steps shown below to replace the toner cartridge or drum cartridge. To replace the toner cartridge: 1 To replace the drum cartridge: 1 1- Turn off the printer and disconnect the power cord from the printer.
Page 80
Maintenance 3- Press the top cover release button and open the top cover. 4- Remove the old toner cartridge.
Page 81
Maintenance 5- Remove the old drum cartridge. 6- Install the drum cartridge into the printer, aligning the guides of the cartridge with the grooves inside the printer. Remark Colour coordinated "1" labels have been affixed to the drum cartridge and to the inside of the printer. Install the drum cartridge by aligning these labels.
Page 82
Maintenance 7- Remove the toner cartridge from the box it comes packed in. Holding it firmly with both hands, rock it in the directions indicated by the arrows in the illustration.
Page 83
Maintenance 8- Holding onto the toner cartridge’s handle, lower it into the printer. Make sure that the four pins (two on each side) fit into the grooves inside the printer. Remark Colour coordinated "2" labels have been affixed to the toner cartridge and to the inside of the printer. Install the toner cartridge by aligning these labels.
Page 84
Maintenance The cartridge will click into place when it is completely installed. 9- Close the top cover and press it down gently but firmly until it locks into place. A chip card is provided with the toner cartridges. After replacing a consumable in the printer, you need to inform the machine about its features. For this purpose, you must read the chip card provided with each toner cartridge and each drum cartridge before printing.
Page 85
Maintenance Insert the chip card (or gauge card) in the reader, making sure that the chip is orientated as shown below. For the toner The following indication is displayed on the scanner’s control panel screen (example for black toner): RENEW BLACK (K) TONER ? CONFIRM = OK CANCEL = C...
Page 86
Maintenance Caution - If the following is displayed, make sure you have properly inserted the chipcard supplied with the consumable. Otherwise, contact your dealer. CARD INVALID REMOVE CARD CONTACT YOUR DEALER When one or more vertical lines appear on transmitted copies or faxes, do the following steps: Open the scanning cover of the sheet-feed scanner by pressing the open key (A).
Page 87
Maintenance Caution - Use a soft cloth to clean the printer. Never use abrasives or corrosive detergents. The fusing unit can become very hot during operation. Do not touch the area to avoid injury. Wait for at least 10 minutes after the printer has been turned off and make sure that the fusing unit has cooled before cleaning the interior of the printer.
Page 88
Maintenance 6- Use a soft cloth to wipe the paper feed roller. Caution - The fusing unit inside the printer can become very hot during operation. Do not touch the area to avoid injury. 7- Reinstall the drum cartridge and the toner cartridge. refer to paragraph Replacing the cartridges, page 6/2.
Maintenance The communication error codes appear in the logs and transmission reports. Code 01 - Busy or no fax answer This code appears after 6 unsatisfactory attempts. Call later. Code 02 - Burnt number A number is burnt after 6 unsatisfactory transmission attempts. No recall is possible. You have to validate the subscriber’s number a second time: refer to his record in the directory.
Maintenance Code 13 - Memory full Your fax can no longer receive since its memory is full: there are too many received unprinted documents or too many documents in the transmission line. Print the received documents and delete or transmit immediately the documents in the transmission line.
Page 92
Maintenance Code 46 - Trans. server disconnected The SMTP server for sending mail is disconnected. The service is temporarily unavailable; try again later. Code 47 - Reception server disconnected The POP3 server for mail reception is disconnected. The service is temporarily unavailable; try again later.
Page 93
Maintenance Disconnect the terminal and plug it back again. CHECK PRINTER:XX If the problem persists, contact your dealer. Inside the printer Use the following procedure to remove any sheets of paper jammed inside the printer. Caution - The fusing unit inside the printer can become very hot during operation. Do not touch the area to avoid injury.
Page 94
Maintenance Between the drum cartridge and the fusing unit Remark Do not touch the image transfer roller (black roller at the bottom of the printer). Reinstall the drum cartridge and the toner cartridge (refer to paragraph Replacing the cartridges, page 6/2). Close the top cover and press it down gently but firmly until it locks into place.
Page 95
Maintenance Second paper cassette unit (option) When a paper jam occurs, the following message appears on the control panel screen EMOVE OCUMENT If jams often occur in a specific part of the unit, the latter needs to be checked, cleaned or repaired. Open the scanning cover of the sheet-feed scanner by pressing key (A).
Page 96
Maintenance Remove the jammed paper (B) without tearing it up. Then, close the scanning cover of the sheet-feed scanner. 6-19...
Page 97
Maintenance At switch-on nothing appears on screen Check that the mains cable is plugged in, and check the mains plug if necessary. The message is displayed. RINTER Check that the power switch of the printer is in the I (On) position (refer to paragraph Printer connection, page 1/12).
Page 98
Maintenance Device type: Office colour fax machine, fast operation with all group 3 devices according to ITU-T recommendations. Dimensions, not including trays: Scanner W: 495 mm D: 440 mm H: 180 mm Weight: 10 kg Printer W: 361 mm D: 283 mm H: 262 mm Weight: 7 kg Power supply: 220-240 V - 50-60 Hz - 5 A Power consumption (max values):...
Maintenance The effective transmission duration for an A4 page ranges from a few seconds to approx. one minute (depending on the line quality, the modem speed, the quantity of information in the original and the resolution) (*) Without taking into account the initialisation exchange procedure. Coding types: MH (Modified Huffman) MR (Modified Read)
Safety SAFETY WARNING This unit must not be installed on the floor. Before powering on your unit, make sure the mains outlet it is connected to meets the requirements printed on the warning label on your unit, or on the separate power supply (depending on the model).
Need help?
Do you have a question about the FAX 970 and is the answer not in the manual?
Questions and answers