Warranty - Mitsubishi Electric DLP C12 Series Basic Owner's Manual

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Warranty

Mi tsubishi Home-Cinema Television Limited Warranty
MITSUBISHI ELECTRIC VISUAL SOLUTIONS AMERICA, INC. ("MEVSA") warrants as follows to the original purchaser
of this television from an authorized MITSUBISHI Audio/Video Dealer, should it prove defective by reason arising from
improper workmanship and/or material:
a. Parts. The lenticular (i.e. front picture) screen is warranted against defects in materials and workmanship for a
period of thirty (30) days from the date of the original purchase at retail. The lamp and all other parts (except any soft-
ware incorporated into this television) are warranted for a period of one (1) year from the date of the original purchase
at retail. We will repair or replace, at our option, any defective part without charge for the part. Parts used for replace-
ment may be replaced with those of like kind and quality and may be new or remanufactured. Parts used for replace-
ment are warranted for the remainder of the original warranty period.
b. Embedded Software. MEVSA warrants that all software developed by MEVSA and incorporated into this televi-
sion set (the "Embedded Software") will perform in accordance with the functional description of Embedded Soft-
ware in all material respects, but MEVSA does not warrant that the Embedded Software is error-free. The limited
warranty contained in this section shall continue for a period of one (1) year from the date of the original purchase at
retail. If, after prompt notice within the warranty period, MEVSA determines that the Embedded Software has failed
to perform in accordance with such functional description in all material respects and if such failure is not due to
accident, misuse, modification or misapplication of the Embedded Software, then MEVSA shall modify the noncon-
forming Embedded Software and make available the modified Embedded Software at no charge to you, which at
MEVSA's sole discretion may be fulfilled by means of modification or replacement software contained on a replace-
ment memory card or made available through download via the Internet or email for Customer installation. The
foregoing shall be MEVSA's sole obligation to you under this limited warranty. All rights under this limited warranty on
the Embedded Software also subject to your acceptance of and compliance with the terms of the Software License
Agreement applicable to this television, and this limited warranty on the Embedded Software shall be null and void if
the Embedded Software is modified or changed in any manner except as specifically authorized by MEVSA.
c. Labor. For thirty (30) days after the original purchase at retail, we will repair or replace, at our option, the lenticular
screen if it proves defective. For certain items that are designed to be replaced by the consumer, including (but not
limited to) some Embedded Software and Lamps, the consumer is solely responsible for any replacement labor. For
all other parts, we will provide the labor for a warranty repair by an authorized MITSUBISHI service center without
charge for one (1) year from the original date of purchase at retail.
d. Notice. To obtain warranty service, you must notify an authorized MITSUBISHI service center of any defect within
the applicable warranty time period.
e. This DLP Projection Television uses a single DLP chip to create the screen image. This technology creates the
image using small dots, or picture elements (pixels). Your DLP Projection TV is manufactured to a high level of perfor-
mance and quality, in fact, 99.99% perfect in the number of properly functioning pixels. As in other display technol-
ogy, sometimes a pixel is continuously active, inactive or the incorrect color. Our standard is clear; MEVSA warrants
only that the percentage of properly functioning pixels will be not less than 99.99% of all pixels.
BEFORE REQUESTING SERVICE, please review the instruction booklet to insure proper installation and
correct customer control adjustment. If the problem persists please arrange for warranty service.
1. TO OBTAIN WARRANTY SERVICE:
a. Contact your nearest authorized MITSUBISHI service center, whose name and address can be obtained from your
MITSUBISHI dealer, by writing at the address provided below, calling MEVSA at the 800-332-2119, or by using the
support feature of our website at www.Mitsubishi-tv.com.
b. Warranty service will be provided in your home or, if required, at an authorized service shop, provided that your
television is located within the geographic territory customarily covered by an authorized MITSUBISHI service center.
If not, you must either deliver your television to an authorized service location at your own expense, or pay for any
travel and/or transportation costs the service center may charge to and from your home. Actual service labor will be
provided without charge.
c. Proof of purchase date from an authorized MITSUBISHI dealer is required when requesting warranty service.
Present your sales receipt or other document which establishes proof and date of purchase. THE RETURN OF THE
OWNER REGISTRATION CARD IS NOT A CONDITION OF COVERAGE UNDER THIS LIMITED WARRANTY. However,
please return the Owner Registration Card so that we can contact you should a question of safety arise which could
affect you.
For assistance call 1(800) 332-2119