InFocus ProjectorNet User Manual
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InFocus ProjectorNet User Manual

InFocus ProjectorNet User Manual

Cutting-edge projector management software
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ProjectorNet
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Summary of Contents for InFocus ProjectorNet

  • Page 1 Cutting-edge projector management software. ProjectorNet User’s Guide...
  • Page 3 Copyright © 2002 by InFocus Corporation Wilsonville, Oregon. All rights reserved.
  • Page 4 Apple, Macintosh, and PowerBook are trademarks or registered trademarks of Apple Computer, Inc. IBM and PS/2 are trademarks or registered trademarks of International Business Machines, Inc. Microsoft, PowerPoint, and Windows are trademarks or registered trademarks of Microsoft Corporation. InFocus and LP are trademarks or registered trademarks of InFocus Corporation.

  • Page 5: Table Of Contents

    Installing ProjectorNet on the Server Information Needed for Installation SQL Server and MSDE Microsoft Exchange Installation Steps: ProjectorNet Server Software Installation Steps: ProjectorNet MMC Client Software ProjectorNet Log Files Installation Error Message Setting Up ProjectorNet for E-mail Notification Setting Up ProjectorNet...
  • Page 6 Information Needed for Installation Installation Steps Using ProjectorNet Services Users Events Projectors Directory Appendix Supported Projectors Menu Items, Tool Bar Icons, and Results Pane Options Menu Items Tool Bar Icons ProjectorNet Administration Console Results Pane ProjectorNet Software Options ProjectorNet Accessories Glossary Index...

  • Page 7: Introduction

    Proxima projectors that do not have network capabilities. ProjectorNet is designed to enable IT Administrators to install, set up and maintain the ProjectorNet system. It also allows end- Be sure to read the “Readme” file users designated as Help Desk and Facilities personnel to...

  • Page 8: About This User's Guide

    ProjectorNet for End-Users This chapter details the installation and setup processes for the end-users of ProjectorNet, as well as describes each of the tasks that the end-user can manage. An end-user is the Helpdesk, Facilities, or any other deignated staffer who is to use the soft- ware on an everyday basis to remotely monitor, control and trou- bleshoot multiple projectors.

  • Page 9: If You Need Assistance

    The first place to look for help is in this manual. The software also contains an on-line Help system that is listed as a book within the MMC’s Help application. Just select the ProjectorNet book to view its topics, or browse through the index to locate a topic that can answer your question.

  • Page 11: About Projectornet

    MMC, ProjectorNet grants administrators and privileged users remote access to a wide range of projector maintenance and management functions. The ProjectorNet system is easy to install, as both software and optional hardware components operate out-of-the-box without A “legacy projector” is an InFocus, expensive customized programming.

  • Page 12: Network Connectivity Options

    “book” icon in the Table of Contents. • ProjectorNet Quick Start The Quick Start is intended to aid the ProjectorNet Admin- istrator in getting up and going in short order. It is included on the inside pages of the CD jacket.

  • Page 13: Projectornet Hardware - Legacy Compatibility

    Network Adapter in order to communicate to these legacy InFocus, ASK, and Proxima projectors. User Categories ProjectorNet is based upon three User Categories. The User Cate- gories are the privilege groups that maintain and operate Projector- Net as needed. The three User Categories are: •...
  • Page 14 Facilities User Category Conference Room projectors are typically managed by the department that owns them, or by a corporate Facilities group. In keeping with this model, the functions that support the actual management of the projectors are included in the Facilities User Category.

  • Page 15: System Architecture

    Help Desk including Power, Input Source, etc. System Architecture The following illustration ( ) represents a basic view of the IGURE ProjectorNet system architecture. It contains: Networked projectors • The ProjectorNet server • Administrator, Facilities, and Help Desk • IGURE...

  • Page 16: Projectornet Usage Model

    The following diagram ( ) illustrates a usage model for Figure 2 ProjectorNet. In this example, there is a campus with three build- ings connected together by a LAN. Each of the three buildings has three floors with seven projectors in each building.

  • Page 17: Projectornet Usage Model

    Building 3 Building 2 Building 1 Local Area Network (LAN) Help Desk User Facilities User Administrator ProjectorNet Server IGURE ProjectorNet Usage Model...

  • Page 19: Projectornet For Administrators

    PROJECTORNET FOR ADMINISTRATORS Overview This chapter explains the processes for installing and setting up the ProjectorNet server software. It also lists the information that you, the ProjectorNet Administrator, should have at hand for the server software installation. Finally, it details standard Windows 2000 maintenance processes that may help you should Projector- Net need to be stopped, paused, or restarted.

  • Page 20: System Requirements

    The ProjectorNet MMC snap-in is shown in . It contains IGURE the ProjectorNet nodes and subnodes in the Scope Pane on the left and subnodes in the Results Pane on the right. Whenever you select a new node or subnode in the Scope Pane, the column categories at the top of the Results Pane will change.

  • Page 21: Projector Device Connectivity

    Lantronix UDS-10 Serial Device Server. See the “ProjectorNet 1.1 Release Documenta- tion” (an HTML document that is part of the ProjectorNet 1.1 upgrade) for setup information. Local control devices by companies such as Crestron and AMX •...

  • Page 22: Sql Server And Msde

    The server software is only appropriate for Windows 2000 Server, Windows 2000 Advanced Server, and Windows 2000 Professional and not other versions of Windows: If the label on the back your ProjectorNet CD cover has the • A “seat” is a projector. A 20-seat...
  • Page 23 1 Exit all programs. 2 Insert the ProjectorNet CD into your CD drive to launch the ProjectorNet Installation Wizard. 3 At the ProjectorNet CD’s main menu, click the Install Product button. 4 At the Installation menu, click the button. ProjectorNet Server...

  • Page 24: Installation Steps: Projectornet Mmc Client Software

    Administration Service, and the InFocus Directory Service through the Windows 2000 Services application. This is detailed in the “ProjectorNet Maintenance” section in the User Guide’s “ProjectorNet for Administrators” chapter. If the ProjectorNet MMC snap-in is running, close it and then restart it.

  • Page 25: Projectornet Log Files

    ProjectorNet Log Files The installation process creates a log file for the ProjectorNet database. The log tells you the server name, where the Adminis- tration database files reside on the server, and if applicable, any error information that resulted from the installation.

  • Page 26: Setting Up Projectornet For E-Mail Notification

    Setting Up ProjectorNet for E-mail Notification The ProjectorNet server needs to be set up to allow it to send e- mail notifications when a user needs to know of a projector event. To set up the ProjectorNet server, perform the following steps: 1 If it is not already installed on your server, install Microsoft’s...
  • Page 27 You are now set up to receive email from ProjectorNet. If you require security for your system, contact your network adminis- trator to discuss the settings that should be entered into the Out- bound Security dialog box found in the domain’s Properties box.

  • Page 28: Setting Up Projectornet

    Setting Up ProjectorNet Once ProjectorNet is installed on the server, it needs to be set up to fit your needs. To begin this process you need to start Projec- torNet by navigating to Start > Programs > InFocus Tools > ProjectorNet and selecting the .
  • Page 29 Contact InFocus Support if you have a need to make a change to the Port. IGURE Edit Locator info dialog box Inside the ProjectorNet Administration Console are the following five nodes: • Services • Users • Events • Projectors...

  • Page 30: Services Overview

    Services Overview The ProjectorNet Server Services are a collection of Windows 2000 Services that reside on a server running the Windows 2000 server operating system. The overall server functions are broken down into smaller functional blocks that are implemented in individual Windows 2000 Services.
  • Page 31 The Master Service, through the use of a Property box, allows viewing of the server name and IP address where the ProjectorNet Services are installed, as well as the TCP/IP ports used by the software (...
  • Page 32 Administration Service The Administration Service is responsible for maintaining up-to- date information on the network projectors and setting projector values. Once a projector has been added to the network the Administration Service periodically requests status from the pro- jector by polling it. If it is able to obtain the current status, it updates the database with the new information.
  • Page 33 From the same Properties box’s Default Shutdown Schedule tab ) you can set up a global schedule for projectors man- IGURE aged by ProjectorNet to automatically shut down each day on a weekly basis. To schedule a global shutdown, check the Enable...
  • Page 34 IGURE Administrative Services Properties box - Shutdown Schedule tab Keep in mind that once the projectors have been globally shut down with the Auto Shutdown feature, they will need to be man- ually powered up again. This can be done through the Multiple Projector Setting explained on page 71.
  • Page 35 IGURE Directory Services Properties box...

  • Page 36: User Group Overview

    Users may be added and removed from the list, and their privi- leges may be edited. ProjectorNet utilizes the user’s Windows 2000 logon name. When adding a new user in ProjectorNet, Pro- jectorNet displays a text box for entering the new user name. An Administrator can add users from different domains, provided he or she has a valid user account in each domain.
  • Page 37 Adding a User Perform the following steps to add a user: 1 From the Scope Pane, highlight the category you want to add and right-click it. 2 From the Add New User dialog box ( ) complete the IGURE following tasks: In the section, enter the user’s network name •...

  • Page 38: Events Overview

    To accomplish this, the server constantly polls the projec- tors for their current status, and determines when maintenance attention is required. In ProjectorNet, these are referred to as events and they are defined and reported using the Event node and three subnodes: •...
  • Page 39 Facilities, while the Possible Projector Theft event could be sent to Security or Facilities. The supported events, along with a descrip- tion, and any event parameters are shown in the following table. Not all projector models support Event Description Parameters each of these event.

  • Page 40: Projectors Overview

    Properties dialog box. This infor- mation is necessary for the ProjectorNet software to correctly dis- play projector status. The model information is read-only. Users can view the data for a specific projector model, but it cannot be edited.
  • Page 41 ProjectorNet software. As new projectors are introduced by InFo- cus between ProjectorNet releases, the latest model information files are made available to customers on the ProjectorNet website (www.infocus.com/projectornet) or distributed on the product The Projector node provides a menu item to allow users to import files into the ProjectorNet system.

  • Page 42: Directory Overview

    Installations The Installations subnode displays a list of all network projectors that have been added to the ProjectorNet system. This list is visi- ble in the Results Pane. From the Installations subnode users can select a projector from the list in the Results Pane and view detailed information regard- ing the projector in a read-only Projector Information dialog box (see page 67).
  • Page 43 The Directory node uses a Property dialog box with checkboxes for each of the possible directory levels. The Administrator ini- tially configures ProjectorNet to support only those objects appropriate for the user’s needs. The Directory's format allows the Help Desk and Facilities users to determine the level of hierarchy they wish to use in their direc- tory.
  • Page 44 Adding a Top Directory Level Perform the following steps to add a top directory level in the Directory node: 1 Highlight, and right-click in the Scope Pane. Directory 2 Select from the menu. New Location 3 In the Add New Location dialog box ( ), add the IGURE name of the directory level and click the...
  • Page 45 Adding Directory Sub-levels Perform the following steps to add sub-levels in the Directory node: 1 Highlight, and right-click the parent level where you want to add a new level. 2 Select from the menu. New Location 3 In the Add New Location dialog box ( ), add the IGURE name of the new level.

  • Page 46: Projectornet Maintenance

    Starting and stopping the four InFocus services is done indepen- dently - they cannot be stopped by the same action. Of the four services, the ProjectorNet Administration Service is the only ser- vice which can be paused.

  • Page 47: Infocus Projector Administration Service

    When the InFocus Projector Administration Service is stopped, the list of polled projectors clears from the screen, as it displays live and not stored data. When the service is restarted, the projec-...

  • Page 48: Infocus Locator Service

    MMC snap-in initially reports when installed, and where the administrative software is installed. The InFocus Locator Ser- vice assigns ProjectorNet a specific location to report to once its initial location is recorded. The InFocus Locator Service locates all of the other services, the administrative and directory services.

  • Page 49: Event Viewer

    To specify the Startup Type, perform the following step: Navigate to Start > Settings > Control Panel > Administrative Tools > Services and double-click the InFocus service whose startup type you wish to change in the Properties dialog box. Then select Startup and choose the type of startup that works best for you.
  • Page 50 - This column includes the service that recorded the • Source event. - This column includes the following categories for • Category the ProjectorNet software: General – Information regarding the behavior of the service. • Polling – Events related to projector polling. •...
  • Page 51 IGURE Event Example from the Event Detail dialog box - This column always displays N/A for events originating • User from the ProjectorNet Administration Software. - This column designates the computer name where • Computer the event originated.

  • Page 52: Filtering Events

    Filtering Events Filtering events, which is part of the Windows 2000 Operating System and not ProjectorNet, is helpful because the Event Viewer may display several hundred events, making it difficult to locate events that you want to see immediately. By filtering events you can arrange the Event Viewer to best fit your needs.
  • Page 53 In the drop-down box, select any of the • Event Source Service options to filter in events from the InFocus Control Manager services. In the drop-down box, select • Category If there is an event involving a specific user, enter the user’s •...

  • Page 55: Projectornet For The End-User

    PROJECTORNET FOR THE END-USER Overview This chapter is intended for the end-users (those in the Facilities and Help Desk user categories) of ProjectorNet. It provides instructions on installing, setting up, and running the software to manage and troubleshoot networked projectors.

  • Page 56: Installation

    The password for the machine on which your are installing the • ProjectorNet client software. Name and IP address of the machine where the ProjectorNet • client system is installed. Installation Steps Perform the following steps to install the ProjectorNet MMC Cli- ent software: 1 Exit all programs.

  • Page 57: Using Projectornet

    • Projectors • Directory Each of these nodes and subsequent subnodes manages specific activities in ProjectorNet. Two of these nodes, Services and Users, cannot be configured by ProjectorNet end-users. As noted in the previous sections, only the ProjectorNet administrator can work...

  • Page 58: Services

    • Directory Service The information contained in the Services is placed there when the software is installed on the server by the ProjectorNet Admin- istrator, and cannot be edited. If you want to read more about the Services node, see “Services Overview” on page 24.

  • Page 59: Events

    For greater detail and tables that contain privileges for each user category, see “User Categories” on page 7. You should have been set up as a user in the ProjectorNet data- base by your administrator prior to installing the ProjectorNet client software on your computer.
  • Page 60 Event Definitions The Event Definitions list the various maintenance events sup- ported by the ProjectorNet software, and provides Facilities Users with tools to set event parameters. Supported events, along with a description, and any event parameters are shown in the following table.
  • Page 61 Each event has a its own e-mail address field, so different events can be directed to different individuals or groups. For example, in most companies the Low Lamp Life event would be directed to an employee in Facilities, while the Possible Projector Theft event could be sent to a Security Department member.
  • Page 62 Low Lamp Life is the only event where parameters may be entered. All other events have no parameters. Adjust the Event Parameters to a notification period that works best for you. IGURE Event Properties dialog box...
  • Page 63 2 Select in the ensuing menu. Export List 3 Navigate to the Master List *.txt file in the ProjectorNet folder and select Save Perform the following steps to export one or more but not all of the entries in the Master Event Log: 1 Select the Master Event Log in the Scope Pane.
  • Page 64 Once an event appears in the New Events subnode, for example, a Lamp Life Threshold event, if can only be removed aftre being handled. Once the lamp is replaced, you need to tell ProjectorNet that you have handled the event.

  • Page 65: Projectors

    Event Properties dialog box with Event has been Handled check box Projectors The Projectors node is a very important tool for both the Facilities and Help Desk ProjectorNet users. From the Projectors node you can: Power projectors on and off.
  • Page 66 Properties dialog box ( ). This information is IGURE necessary for the ProjectorNet software to correctly display pro- jector status. The model information is read-only. You can view the data for a specific projector model, but it cannot be edited.
  • Page 67 As new projectors are introduced by InFocus between Projector- Net releases, the latest translator .dll files and model information files are made available to customers on the InFocus ProjectorNet website. The Projector node provides a menu item to allow users to import files into the ProjectorNet system.
  • Page 68 Delete menu. Installations The Installations subnode displays a list of all network projectors that have been added to the ProjectorNet system. This list is visi- ble in the Results Pane when is selected in the Scope Installations Pane.
  • Page 69 IGURE Add a Projector dialog box 4 In the Shutdown Schedule dialog box ( ), enable or IGURE disable an automatic shutdown for the projector via the Enable checkbox. Auto Shutdown...
  • Page 70 IGURE Add a projector Auto Shutdown setup 5 If enabling auto shutdown, place a check in the check box next to the days when the shutdown is to be applied. 6 If enabling auto shutdown, select the time when the shut- down is to be applied from the drop down box.
  • Page 71 Once a projector has been added to ProjectorNet its functions can be managed by Facilities and Help Desk users. Perform the fol- lowing steps to manage a projector’s functions: 1 From the Installations subnode, double-click a projector in the Results Pane.
  • Page 72 Cancel Apply To edit a projector’s information based upon what was entered when it was added to ProjectorNet, perform the following steps: 1 Right-click the projector to be edited in the Results Pane. 2 Select from the ensuing menu.
  • Page 73 Perform the following steps to delete a projector: 1 Right-click the projector to be deleted in the Results Pane. 2 Select in the ensuing menu. Delete 3 Confirm your choice and select to delete the projector from ProjectorNet.

  • Page 74: Directory

    North End, South large floor Wing Conference Room Conference room with Wallowa, Multnomah projector The Directory's format allows Facilities users to determine the level of hierarchy they want to use in ProjectorNet. Unused levels can be omitted at the Administrator's discretion.
  • Page 75 Adding a Top Directory Level Perform the following steps to add a top directory level in the Directory node: 1 Right-click in the Scope Pane. Directory 2 Select from the menu. New Location 3 In the Add New Location dialog box ( ), add the IGURE name of the directory level and click the...
  • Page 76 Adding Directory Sub-levels Perform the following steps to add sub-levels in the Directory node: 1 Highlight, and right-click the parent level where you want to add a new level. 2 Select from the menu. New Location 3 In the Add New Location dialog box ( ), add the IGURE name of the new level.
  • Page 77 Deleting Directory Levels Directories are easily deleted. To delete levels in the Directory node, perform the following steps: 1 Right-click the Directory to be deleted. 2 Select from the menu. The Directory is deleted. Delete Multiple Projector Settings One of the advantages of the Directory node is that you can power on and power off multiple projectors in a location at one time.
  • Page 78 IGURE Multiple Projector settings dialog box Other Functions By highlighting and right-clicking any level except the top Direc- tory level, you can also a level, and a view of the Rename Refresh Directory.

  • Page 79: Appendix

    APPENDIX Supported Projectors Projector Network Networking Adapter Onboard/Module InFocus Projectors LP280 LP290 LP340 LP350 LP500 LP530 w/ Campus Xpac LP630 LP650 LP750 LP755 LP770 LP790 LP925 LP930 Proxima Projectors DP6150 DP6155 DP6850 DP6850+ DP6860 DP8000 DP9250+ DP9260 DP9260+ DP9270 Proxima X540...

  • Page 80: Menu Items, Tool Bar Icons, And Results Pane Options

    New TaskPad View… Starts the Create New TaskPad View Wizard within the highlighted node. Refresh Refreshes data that can be refreshed. About ProjectorNet Displays software ver- Snap-in sion number and copy- right information. Export List… Opens Save File As dialog box.

  • Page 81: Tool Bar Icons

    Tool Bar Icons Tool Bar Icon Action Back Arrow Icon Go back one selection Forward Arrow Icon Go forward one selec- tion Up Arrow Icon Go up one selection Show/Hide Console Tree Reveals/hides the tree Icon view of the console Refresh Icon When selection has data that can be...

  • Page 82: Projectornet Administration Console Results Pane

    ProjectorNet Administration Console Results Pane ProjectorNet Console Item Results Pane Item Action ProjectorNet Administra- Name Identifies primary node tion Console categories Description Useful description of server services Services Node Server Type Master Server; Admin- istration Server; Directory Server Description Useful description of...
  • Page 83 ProjectorNet Console Item Results Pane Item Action Description Short description of sub-node categories Events Definitions Subn- Event Type List of projector events supported with email notification E-Mail Notification Email address to be Address contacted when event is detected Master Event Log and...

  • Page 84: Projectornet Software Options

    Directory Node Directory Group Type Lists the sub-nodes (child nodes) Directory Sub-Node Directories Type Lists the sub-nodes (child nodes) ProjectorNet Software Options Description Part Number Demo Software with SW-4PN-1CD 1-seat * Live Key Software upgrade with SW-PN-5 5-seat Live Key...

  • Page 85: Projectornet Accessories

    ProjectorNet Accessories Description Part Number Network Adapter-110V (US HW-PN-AC1 version) and Cable Kit Network Adapter -110V (US HW-PN-AA1 version) and CableWizard adapter Network Adapter -220V (EU HW-PN-EC1 version) and Cable Kit Network Adapter -220V (EU HW-PN-EA1 version) and CableWizard adapter...

  • Page 87: Glossary

    GLOSSARY DHCP – Dynamic Host Configuration Protocol Software that automatically assigns IP addresses to client stations logging onto a TCP/IP network. It eliminates having to manually assign permanent IP addresses. DHCP software typically runs in servers and is also found in network devices such as ISDN rout- ers and modem routers that allow multiple users access to the Internet.
  • Page 88 Legacy Projectors A legacy projector is an InFocus, ASK, or Proxima projector that your organization is presently using, but is not presently net- work-compatible. Through the use of Network Adapters, legacy projectors can be made network-compatible and available to be managed by ProjectorNet.
  • Page 89 SMTP – Simple Mail Transfer Protocol The standard e-mail protocol on the Internet. It is a TCP/IP pro- tocol that defines the message format and message transfer agent (MTA), which stores and forwards the mail. SMTP was originally designed for only ASCII text, but MIME and other encoding methods enable program and multimedia files to be attached to e-mail messages.

  • Page 91: Index

    Directory node 36 INDEX Directory Service 28 Documentation 6 Activation Code 17 edit a projector’s information 66 Installation 16 Editing a User’s Privileges 32 Adding a Directory sub-level 39, 70 e-mail Adding a Projector 62 Events 32, 54 Adding a top Directory level 38, 69 support address 3 Adding a User 31 E-mail Notification 20...
  • Page 92 InFocus Directory Service 42 InFocus Locator Service 42 InFocus Projector Administration Ser- Pausing a Service 40 vice 41 PMI file 61 InFocus Serial Filter Service 42 Power a projector on and off 65 InFocus services 40 ProjectionLink PL-300 15 Installation projector connectivity 15...
  • Page 93 14 System Architecture 9 System Requirements client 49 server 14 Technical support how to find 3 usage model ProjectorNet 10 User adding a 31 deleting 32 User Categories 7, 30, 52 editing privileges 32 user interface 6 User’s Guide...
  • Page 95 IMPORTANT-READ CAREFULLY. This End-User License Agree- ment ("EULA") is a legal AGREEMENT between you and InFo- cus Corporation ("InFocus") for the ProjectorNet product identified above, which product includes computer software and may include associated media, printed materials, and "online" or electronic documentation ("SOFTWARE PRODUCT").
  • Page 96 Termination. Without prejudice to any of InFocus' other rights, InFocus may terminate this EULA if you fail to comply with the terms and conditions of this EULA. In such event, you must destroy all copies of the SOFTWARE PRODUCT and all of its component parts;...
  • Page 97 UCT, including but not limited to any such notices contained in the physical and/or electronic media or documentation, in the InFocus Setup Wizard dialogue or 'about' boxes, in any of the runtime resources and/or in any web-presence or web- enabled notices, code or other embodiments originally con- tained in or dynamically or otherwise created by the SOFT- WARE PRODUCT.
  • Page 98 United States, then local law may also apply. Should you have any questions concerning this EULA, or if you desire to contact InFocus for any reason, please contact the InFocus distributor serving your country, or write: InFocus Corporation, Inc.
  • Page 99 (90) days from the date of original purchase. Your exclusive remedy under this Section shall be, at InFocus’s option, a refund of the purchase price of the product containing the InFocus Software or...
  • Page 100 9 LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL INFOCUS OR ITS SUPPLIERS BE LIABLE FOR ANY SPE- CIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMI- TATION, DAMAGES FOR LOSS OF BUSINESS PROFITS,...

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