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P
I
RODUCT
NFORMATION
DVD-114 – Microsoft Encarta 2000 Conflict
Overview
There is a conflict between the Pioneer DVD-114 drive (firmware versions prior to 1.24) and the Encarta 2000
DVD disc from Microsoft. When installing Encarta Reference Suite 2000 from the disc, the following error
message appears:
Invalid page fault in module Setup.exe
When launching Encarta World Atlas 2000 from the disc, the following error message appears:
World Atlas has encountered an unknown error
Details
To correct the situation, download the current firmware version for the DVD114 DVD-ROM drive posted on the
Pioneer New Media website.
http://www.pioneerusa.com/tec.html
An additional cause for these error messages is the installation of EZ CD Creator software from Adaptec or
having a CD-ROM installed in your computer. Refer to the Microsoft or Adaptec websites for assistance.
For additional information, refer to the following Microsoft webpage:
http://support.microsoft.com/support/kb/articles/Q257/3/59.ASP?LN=EN-US&SD=gn&FR=0
Pioneer New Media Technologies, Inc., Engineering Support
B
ULLETIN
Document # 222905
(310) 952-2111
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