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Pinnacle 37T100105 Installation & Operation Manual

Installation, setup, and operations guide
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MediaStream Media Gateway
Version 2.50
Installation, Setup, and Operations Guide
®
Pinnacle
Systems, Inc.
280 N. Bernardo Avenue
Mountain View, CA 94043
June, 2005
P/N 37T100105
REV. D

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Summary of Contents for Pinnacle 37T100105

  • Page 1 MediaStream Media Gateway Version 2.50 Installation, Setup, and Operations Guide ® Pinnacle Systems, Inc. 280 N. Bernardo Avenue Mountain View, CA 94043 June, 2005 P/N 37T100105 REV. D...
  • Page 2 All brand or product names mentioned herein are used for identification purposes only and may be trademarks or registered trademarks of their respective companies. Copyright © 2005 Pinnacle Systems, Inc. All Rights Reserved. Reproduction, adaptation, or translation of this document without prior written permission is prohibited, except as allowed under copyright laws.

  • Page 3: Software License Agreement

    Software, You agree to be bound by the terms of this Software License Agreement. If You do not agree to the terms of this Software License Agreement, Pinnacle is unwilling to license the Software to You. In such case, You may not use or copy the Software. This system also...

  • Page 4: Limitation Of Liability

    COMMERCIAL LOSS OF ANY KIND; FOR THE PROCUREMENT OF SUBSTITUTE GOODS--WHETHER ARISING IN TORT, CONTRACT OR ANY OTHER LEGAL THEORY, EVEN IF PINNACLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY EVENT, PINNACLE’S LIABILITY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE SYSTEM GIVING RISE TO ANY SUCH DAMAGE.

  • Page 5: Table Of Contents

    Table of Contents 1: I ........... . 7 HAPTER NTRODUCTION System Overview .
  • Page 6 Contents XSend a sequence with HD422 ........... 45 4: W .

  • Page 7: Chapter 1: Introduction

    Newcopy (partial) and full file copies between MSS clusters controlled by the copyDLL. System Overview Pinnacle System’s MediaStream Media Gateway product is a client-server application that is used for partial and full file transfers between MediaStream Server Cluster and Liquid blue workstations, and between and within MediaStream Server Clusters.

  • Page 8: Connectplus 1000 Gateway Computer

    Figure 1-2: ConnectPlus 1000 Gateway Chassis Liquid blue Workstation Pinnacle Liquid blue non-linear editing workstations deliver native support for major standard video formats, resulting in format independence and eliminating transcoding and degradation by recompression. Any combination of DV, DVCAM, DVCPRO25/50, MPEG-2, MPEG IMX, Digital Betacam, and uncompressed D1/D5 can be used within a single timeline, all with real- time playback.

  • Page 9: About This Guide

    About This Guide This Guide provides instructions for installing and configuring product-specific components of the Pinnacle Systems MediaStream Media Gateway. For instructions on setting up and configuring your MediaStream network and the ConnectPlus 1000 gateway, connecting your Liquid blue workstation components, and installing and working with Palladium Exchange, see the specific documentation for these components that is included with your system.
  • Page 10 Chapter 1: Introduction MMG Installation, Setup, and Operations Guide...

  • Page 11: Chapter 2: System Connections

    Chapter 2: System Connections This chapter describes the connections for the Liquid blue workstation and the ConnectPlus 1000 gateway, which are connected to a networked storage system with one or more MSS 8000 NS servers. For instructions on connecting your networked storage system, see your Liquid Reference Manual and the MSS 8000 NS Installation and Site Guide.

  • Page 12: Attach The Software Protection Dongle

    Chapter 2: System Connections Figure 2-2 shows the connections between the Liquid blue workstation and other system components. Audio/Video Monitor VGA Monitor DV Tape I/O Liquid blue Box LAN/WAN LAN/WAN Codec Connections via in PC Liquid blue Box Internal "R" Drive for internal storage of "rendered"...

  • Page 13: Liquid Client Computer To Lan/Wan

    Chapter 2: System Connections • Attach the parallel type of dongle to the parallel port in the back of the Liquid blue client com- puter as shown in Figure 2-4. Tighten the thumbscrews on the parallel port dongle to ensure that it is attached securely.

  • Page 14: Connectplus 1000 Gateway Connections

    Chapter 2: System Connections Figure 2-5 shows the GNIC (Gb Ethernet) port on the Liquid client computer that connects to your network. Liquid Workstation Rear Panel (enlarged) GNIC Port Figure 2-5: Liquid blue Workstation’s GNIC Port ConnectPlus 1000 Gateway Connections A Gigabit Ethernet port provides the LAN/WAN connection to your network.

  • Page 15: Chapter 3: Installation And Setup

    3. After the Welcome screen is displayed, click Next. 4. Complete the registration information (your name and company), and press Next 5. Select the TV Standard, Product options, and your language. Consult with Pinnacle Technical Support if you have any questions.
  • Page 16 Figure 3-2: Installation Progress Bar 10. Enter your serial number as shown in Figure 3-3. The Serial number is located on the Blue installation CD sleeve. If you can not locate your serial number, call Pinnacle technical support. Figure 3-3: Serial Number Dialog 11.
  • Page 17 Chapter 3: Installation and Setup 15. When finished, the Install Wizard Complete window is displayed. Click Finish. 16. When the Installation Completed! window is displayed, the Liquid blue application has been successfully installed. Click Finish to leave the installer. Figure 3-5: Liquid blue Installation Completed Screen 17.

  • Page 18: Installing The Mmg Client

    Chapter 3: Installation and Setup Installing the MMG Client The MMG Client is installed on the Liquid blue workstation or PS100 server (if applicable). Note: For PS100 systems, the MMG client should be installed on the PS100 system and all of the Blue clients.
  • Page 19 Chapter 3: Installation and Setup Select the destination folder for the installed application or accept the default location. Click Next. 6. In the Startup Settings window (Figure 3-8), accept all of the default values. Figure 3-8: Server Setup Window Click Install to start the installation. A progress bar shows the percentage of the installation completed.

  • Page 20: Configure The Filezilla (Ftp) Server Connection

    Chapter 3: Installation and Setup Configure the FileZilla (FTP) server connection 1. In the Connect to Server dialog box, accept the default values given for the local host IP address (127.0.0.1) and the port (14147) for administrative connections. No password is required.

  • Page 21: To Change The Home Directory

    Chapter 3: Installation and Setup 2. Highlight the user you want to change, root in Figure 3-11, and click the rename button. Type the new name in the edit box and click OK. Delete all of the dots in the password box and type a new password.

  • Page 22: Filezilla Configuration For A Ps100

    Chapter 3: Installation and Setup FileZilla configuration for a PS100: Because the PS100 uses shared storage, a separate watch folder and login should be used for each Blue client to ensure correct autoimport functionality. Speed limits should also be set to ensure the PS100 has ample bandwidth for real-time operations.

  • Page 23: Configure Speed Limits

    Chapter 3: Installation and Setup Click on the shared folders tab. Figure 3-15: Shared Folders Highlight the user added in step 4 above. In the shared folder group box, click the add button. Navigate to the folder designated for that user and click OK. Check all 8 checkboxes in the Shared Folders group box and click the Set as home dir button.

  • Page 24: Configure The Mmg

    Chapter 3: Installation and Setup Note: This number may change depending on the number of clients connected to the PS100, and the client’s bandwidth allocation. The total MAS bandwidth allocation (-lb on the MAS command line) should be adjusted to compensate for the reserved bandwidth given to FileZilla. Configure the MMG The MMG needs the network information of the TCS server, the source host(s), and the destination host(s).
  • Page 25 Chapter 3: Installation and Setup Click the Add TCS button. Figure 3-18: Add TCS server The label shows in the dropdown list. Figure 3-19: Choose Server To add a host to the MMG, edit the fields of the lower group box labeled Edit Hosts: Enter the IP address of the host.
  • Page 26 Chapter 3: Installation and Setup Click the Add Host button. Figure 3-20: Add Host The host appears in the dropdown menu. To delete TCS servers, or hosts: 1. Choose the TCS or host from the dropdown menu. 2. Click the delete button. A confirmation dialog appears, click Yes to delete. To edit TCS servers or hosts: 1.

  • Page 27: Installing The Mmg Server On The Gateway

    Chapter 3: Installation and Setup Installing the MMG Server on the Gateway To install the MMG server on the gateway: 1. Insert the MMG installation disk into the gateway computer’s CD drive. Locate the MMG- Server.exe and double-click it to start the installation. After the Welcome window is displayed, click Next to continue with the installation.
  • Page 28 Chapter 3: Installation and Setup 9. The Ready to Install window is displayed. Click Install. 10. A progress bar shows the installation status. 11. The Completing the Setup window is displayed. Click Finish. 12. After the MMG server has been installed, the InstallShield Wizard Complete window is displayed.

  • Page 29: Liquid Blue Setup

    Chapter 3: Installation and Setup Liquid Blue Setup Setting Up a Timeline in Blue When importing media from MSS, it is important to set the timecode format on blue to match the original media. For NTSC, there is a drop frame format, and a non-drop frame format. For PAL, there is only one timecode format and it does not require any changes.

  • Page 30: Editing While Transfer

    Chapter 3: Installation and Setup Editing While Transfer Extracting audio from a clip lets you edit the clip on the Liquid blue station during transfer from the MSS to Liquid. Using XReceive automatically extracts audio and trust metadata. The following describes the settings for a manual file import into blue. You can access the file through the Import Media dialog box in Liquid blue.

  • Page 31: Audio Settings For Blue

    Chapter 3: Installation and Setup Audio Settings For Blue MediaStream has the capability to use up to eight tracks, or four pair of audio tracks. Liquid Blue natively uses two pair of audio tracks, but can be set up to use eight. When a timeline with eight tracks of audio is XSent to MSS, all eight are available on MSS.
  • Page 32 Chapter 3: Installation and Setup Notice that all of the columns show Stereo as the logical bus. To create an additional logical output bus, click on the text “Stereo”, choose add new logical output bus, and choose Stereo (Figure 3-28). Figure 3-28: Stereo Setting The column now shows Stereo(2).
  • Page 33 Chapter 3: Installation and Setup Figure 3-30 shows the output mapping for four pairs of audio. Figure 3-30: Output Mapping When you are finished, click the exit icon to exit the audio tool. MMG Installation, Setup, and Operations Guide...

  • Page 34: Setting Up Blue Codecs

    Chapter 3: Installation and Setup Setting up Blue Codecs The following section describes how to set up various codecs and formats in blue. The description includes configurations needed during the XSend workflow. For more information on the XSend workflow, see Using XSend on page 58. To setup a codec, go to Edit menu >...

  • Page 35: Preset 1: Sd Ps 420 Ibbp

    Chapter 3: Installation and Setup Preset 1: SD PS 420 IBBP 1. Select the “MPEG-2 MP@HL (M2V)” codec as starting point. Click the two plus symbols on the right to duplicate this preset. Figure 3-32: Codec Presets 2. Type a descriptive name for the preset you want to create in the textfield.For this example enter SD PS 422 IBBP.

  • Page 36: Xsend A Sequence With 420

    Chapter 3: Installation and Setup In the Render/Fuse Codec Pres. dropdown list box, select the Codec Preset value you just created. For this example we select the Preset 1: SD PS 420 IBBP Figure 3-35: Timeline Properties XSend a sequence with 420 1.
  • Page 37 Chapter 3: Installation and Setup 2. When the XSend To XSend To MSS dialog appears, leave the default settings and click OK. Figure 3-37: XSend to XSend to MSS dialog 3. The IBP Settings dialog appears.Select the <MPEG-2 MP@ML> Reference Set. Change the Bitrate mode to Constant (CBR).

  • Page 38: Preset 2: Sd Ps S422 Ibbp And Sd Ps E422 Ibbp

    Chapter 3: Installation and Setup Click OK in the Fuse Sequence dialog that appears. As the fuse begins, your screen should look something like this (Figure 3-39): Figure 3-39: Fuse Sequence Progress Preset 2: SD PS S422 IBBP and SD PS E422 IBBP To setup a codec, go to Edit menu >...

  • Page 39: Setup The Codec Preset 2 In The Timeline

    Chapter 3: Installation and Setup Setup the Codec Preset 2 in the timeline To setup a Codec Preset right click a empty space of the timeline and select Timeline properties... from the drop-down menu (see Figure 3-34 on page 35). In the Render/Fuse Codec Pres.

  • Page 40: Preset 3: Sd Mxf S422 I-Frame Only And Sd Mxf E422 I-Frame Only

    Chapter 3: Installation and Setup Preset 3: SD MXF S422 I-Frame only and SD MXF E422 I-Frame only To setup a codec, go to Edit menu > Control Panel and select Site Tab. Double click Codec Presets. 3. Select the “MPEG-2 MP@HL (M2V)” codec as starting point. Click the two plus symbols on the right to duplicate this preset (see Figure 3-32 on page 35).

  • Page 41: Setup The Codec Preset 3 In The Timeline

    Chapter 3: Installation and Setup Setup the Codec Preset 3 in the timeline To setup a Codec Preset right click a empty space of the timeline and select Timeline properties... from the drop-down menu (see Figure 3-34 on page 35). 2.

  • Page 42: Preset 4: Hd 420 Ibbp

    Chapter 3: Installation and Setup Preset 4: HD 420 IBBP To setup a codec, go to Edit menu > Control Panel and select Site Tab. Double click Codec Presets. 3. Select the “MPEG-2 MP@HL (M2V)” codec as starting point. Click the two plus symbols on the right to duplicate this preset.

  • Page 43: Xsend A Sequence With Hd420

    Chapter 3: Installation and Setup In the Render/Fuse Codec Pres. dropdown list box, select the Codec Preset value you just created. For this example we select the Preset 4: HD420 @ 80MBit/s. Figure 3-46: Timeline properties settings for HD XSend a sequence with HD420 1.

  • Page 44: Preset 5: Hd 422 Ibbp

    Chapter 3: Installation and Setup Preset 5: HD 422 IBBP To setup a codec, go to Edit menu > Control Panel and select Site Tab. Double click Codec Presets. 3. Select the MPEG-2 MP@HL (M2V) codec as starting point. Click the two plus symbols on the right to duplicate this preset.

  • Page 45: Setup The Codec Preset 5 In The Timeline

    Chapter 3: Installation and Setup Setup the Codec Preset 5 in the timeline To setup a Codec Preset right click a empty space of the timeline and select Timeline properties... from the drop-down menu (see Figure 3-34 on page 35). 2.
  • Page 46 Chapter 3: Installation and Setup MMG Installation, Setup, and Operations Guide...

  • Page 47: Chapter 4: Workflow And File Transfer

    To start working with the MMG interface, double-click the MMG shortcut on the desktop (or go to Program Files > Pinnacle > MMG-Client > MMG > Gui Client.exe). The MMG client can also be accessed via XReceive directly from Blue.
  • Page 48 Chapter 4: Workflow and File Transfer The MMG Client window is displayed (Figure 4-1). Figure 4-1: MMG Client Use this window to select following hosts: • Transfer Control Server. The TCS application runs on the ConnectPlus 1000 gateway. • Source media list. Depending on your workflow, the source can be the Storage Area Network (SAN), PS100, or the Liquid blue workstation.

  • Page 49: Transferring A File

    To transfer a file, follow these general steps: Open the MMG Client window by double-clicking the MMG shortcut on the desktop (or going to Program Files > Pinnacle > MMG-Client > MMG > Gui Client.exe). The MMG Cli- ent window is displayed (Figure 4-1).
  • Page 50 Chapter 4: Workflow and File Transfer Note: You can change destination and source IP addresses while working with this window. Transfer Control Server Start Source transfer Drop-down List List Destination Drop-down files; List select one or more Destination directories Click to add Selecting one file to job queue adds it to the Destination Directory path.

  • Page 51: Files Pending Transfer

    Chapter 4: Workflow and File Transfer Files Pending Transfer To view files you added for transfer to your Liquid blue workstation, click the Pending Transfer tab. Note: The Pending Transfer tab and Jobs Controlled tab show transfers for the local machine only. The Jobs on Server tabs show transfers for the entire MSS system.

  • Page 52: Renaming Files & Partial Transfers

    Chapter 4: Workflow and File Transfer Renaming Files & Partial Transfers When only one clip is selected in the file transfer list, you can rename the file by changing the destination filename in the appropriate box. The Partial Transfer options are also enabled when one clip is selected. These options let you specify the beginning and ending points of the portion of the clip you want to transfer.

  • Page 53: Monitoring Jobs

    Chapter 4: Workflow and File Transfer Monitoring Jobs After the file is accepted for transfer, you can monitor it via the Job Controlled tab (Figure 4-6). The job transfer is shown as transfer in progress, which after completion changes to job is done. Figure 4-6: Job Controlled Tab MMG Installation, Setup, and Operations Guide...
  • Page 54 Chapter 4: Workflow and File Transfer The Jobs on Server tab lists all of the jobs from the Transfer Control Server that are in progress or have been completed, and error messages for jobs that have not completed successfully. Figure 4-7: Jobs on Server MMG Installation, Setup, and Operations Guide...

  • Page 55: Using Xreceive

    This launches the XReceive dialog box. Choose XReceive from MMG in the drop-down menu. Figure 4-8: XReceive dialog 3. You are prompted for the path to the executable file. Enter (or browse to) the Path C:\Program Files->Pinnacle->MMG-Client->MMG->GUI Client.exe Figure 4-9: MMG Application MMG Installation, Setup, and Operations Guide...
  • Page 56 Chapter 4: Workflow and File Transfer 4. When prompted, enter the path to the MMG watch folder. During the XRecieve process, any files copied into this folder are imported into Blue automatically. Navigate to your import folder. This is the same folder that you configured FileZilla to use as it’s home directory.
  • Page 57 Chapter 4: Workflow and File Transfer 5. As soon as the transfer status shows transfer in progress, (Figure 4-11), close the MMG Client. Figure 4-11: MMG Client: Transfer in Progress The Auto import dialog appears (Figure 4-12). Click the check mark and the clip is imported. Figure 4-12: Auto import Information dialog MMG Installation, Setup, and Operations Guide...

  • Page 58: Using Xsend

    Chapter 4: Workflow and File Transfer Using XSend After editing a sequence, you can use XSend to send the finished clip back to the SAN. The timeline is fused to a single clip that the MediaStream can play out. Important: Make sure the timeline is configured to the format you wish to use. Timeline Codec Setup is described in detail in Setting up Blue Codecs on page 34.
  • Page 59 Chapter 4: Workflow and File Transfer The fuse dialog appears Depending on the format the timeline is configured to use, you may see a format options dialog, Otherwise the fuse begins directly. For more information on the format dialog review the detailed section on page 34.

  • Page 60: Extracting Audio

    Chapter 4: Workflow and File Transfer Extracting Audio Audio files are automatically extracted from source clips if the destination uses separate audio files. Audio extraction is necessary for the Edit while Transferring feature. Figure 4-18: Extract Audio A check mark next to the source file name indicates that the audio is being extracted separately for that clip.

  • Page 61: Chapter 5: Workflow Scenarios

    Chapter 5: Workflow Scenarios This chapter describes three common workflows: • Workflow 1: XReceive from SAN to Blue • Workflow 2: XSend to SAN from Blue • Workflow 3: XReceive from SAN to PS100 • Workflow 4: XSend from PS100 to SAN •...

  • Page 62: Workflow 1: Xreceive From San To Blue

    Chapter 5: Workflow Scenarios Workflow 1: XReceive From SAN to Blue This workflow is similar to Workflow 1, but it utilizes the XReceive capability of Blue. MediaStream 8000 NS Connect Plus 1000 NS Liquid blue Workstation Figure 5-1: Workflow 1 Follow these steps: From the File menu, choose XReceive: 2.
  • Page 63 Chapter 5: Workflow Scenarios The first time XReceive is launched, there are two quick configuration steps that Note: need to be performed. For more information, see Using XReceive on page 55 Figure 5-3: MMG Client Note: The MMG client automatically connects to the TCS server, source host, and destination host that were in use at the time the MMG client was last exited.
  • Page 64 Chapter 5: Workflow Scenarios Figure 5-4: Pending Transfer Tab If you want to transfer the whole clip, you can click the Start Xfer button at this time. You have the option of transferring part of a clip. To do this, select the clip in the list, and select the radio button next to one of the three options given (shown in Figure 5-4.) •...
  • Page 65 Chapter 5: Workflow Scenarios 8. Click on the jobs controlled tab to monitor the transfer. Figure 5-5: Jobs Controlled As soon as the status shows transfer in progress, as shown in Figure 5-5, you can close the MMG application and start editing utilizing the edit while transfer feature. Note: Any transfer jobs that show a status of Accepted, are not yet on disk, and are not auto- imported if the MMG application is closed while in this state.

  • Page 66: Workflow 2: Xsend From Blue To San

    Chapter 5: Workflow Scenarios Workflow 2: XSend from Blue to SAN Connect Plus 1000 Liquid blue Workstation Figure 5-6: Workflow 2 Follow these steps: 1. Determine the name of the sequence you want to send. The name of the sequence currently on the timeline can be found above the inlay.
  • Page 67 Chapter 5: Workflow Scenarios 3. Right click the sequence and choose XSend To->XSend to MSS Figure 5-9: XSend to MSS menu 4. The fuse dialog appears, click OK Figure 5-10: Fuse dialog 5. Depending on the format the timeline is configured to use, you may get a format options dialog or the fuse begins.
  • Page 68 Chapter 5: Workflow Scenarios When the fuse is complete, the XSend dialog appears. Choose the TCS server, destination, and audio format. You may also rename the clip. When you are finished, click send. Figure 5-11: XSend dialog The Progress Viewer appears and gives the status of the transfer. 8.

  • Page 69: Workflow 3: Xreceive From San To Ps100

    Chapter 5: Workflow Scenarios Workflow 3: XReceive from San to PS100 MediaStream 8000 NS Connect Plus 1000 NS Liquid blue Workstation Figure 5-12: Workflow 3 Workflow 3 is identical to workflow 6 on page 73 except for step 5. For this workflow, choose the PS100 as the destination.

  • Page 70: Workflow 4: Xsend From Ps100 To San

    Chapter 5: Workflow Scenarios Workflow 4: XSend from PS100 to SAN MediaStream 8000 NS Connect Plus 1000 NS Liquid blue Workstation Figure 5-13: Workflow 4 This workflow is identical to Workflow 2: XSend from Blue to SAN on page 66. MMG Installation, Setup, and Operations Guide...

  • Page 71: Workflow 5: Msi To Liquid Blue

    Chapter 5: Workflow Scenarios Workflow 5: MSI to Liquid blue You can transfer a clip or subclip (partial clip) from the MSI PC to the Liquid system. 1. To create a subclip, choose an item in the MSI decoder window and click the Trim button in the toolbar.
  • Page 72 Chapter 5: Workflow Scenarios 2. Choose File > Transfer > MMG Copy from the menu bar. Figure 5-15: MMG Copy 3. The MMG Transfer dialog box appears. Figure 5-16: MMG Transfer 4. Fill in the appropriate IP addresses for the TSC (Transfer Control Server), Source Gateway, and Destination Gateway.
  • Page 73 Chapter 5: Workflow Scenarios To check the status of your transfer, select File > Transfer > MMG Copy Status from the menu bar. The Transfer Status window appears. Figure 5-17: Transfer Status 10. Enter the IP address for the TCS if it is not present. You should see the last 30 attempted transfers.
  • Page 74 Chapter 5: Workflow Scenarios MMG Installation, Setup, and Operations Guide...

  • Page 75: Chapter 6: Troubleshooting

    For a failed transfer, the last line containing a “|” describes the cause of the failure. (This line is identical to the last line of transfer id number.log.) These file transfer logs are located in C:\Program Files\Pinnacle Systems\MMG-server\Joblogs\ and log transfer-specific problems, such as dropped connections or corrupt source files.
  • Page 76 CONNNECTIONFAILED TCS couldn’t verify source or/and destination files because it cannot establish a connection to the source and/or destination host. FATAL ERROR A fatal error has occurred. Consult Pinnacle Technical Support. MMG Installation, Setup, and Operations Guide...

  • Page 77: Basic Troubleshooting

    Pinnacle Technical Support. If the file cannot be retried, retry the transfer with the debug flag SANFtpd +io set on the ConnectPlus 1000 gateway, and ask for the settings with which the file was recorded.

  • Page 78: Transfer From Liquid Blue To Mss Fails

    Pinnacle Technical Support can debug the incompatibility. If you cannot retrieve it, retry the transfer with the debug flag SANFtpd +io set on the ConnectPlus 1000 gateway, and also request the settings with which the file was recorded.

  • Page 79: Standard Transfer From Mss To Liquid Blue Fails

    If transfers still fail, reboot the ConnectPlus 1000 gateway. If transfers continue to fail, telnet to the MSS and check sand_state –s to verify if one of the arrays or switches is malfunctioning. Consult with Pinnacle Technical Support before proceeding. Liquid blue reports insufficient disk Delete any unneeded files from your data drive.

  • Page 80: Newcopy Or Audio Demux From Mss To Liquid Blue Fails

    Chapter 6: Troubleshooting Newcopy or Audio Demux from MSS to Liquid blue Fails 1. Check the transfer log file named joblogs/info_<jobid>.log to see the error message that stopped the transfer. Common reasons for failure and their resolutions are shown in the following table.

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