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6 Troubleshooting
Warning
•
Risk of electric shock. Never remove the casing of the
monitor.
To keep the warranty valid, never try to repair
the monitor yourself.
If you have problems using this monitor, check
the following points before you request service.
If you still have a problem, register your monitor
and get support at www.philips.com/support.
Cannot connect the monitor to a Wi-Fi
network (the monitor light is blinking amber
or green).
•
If the monitor blinks amber, you can set-up
the monitor again - please repeat '3 – Set-
up' of this user manual.
•
If the monitor still does not work or is
blinking green or amber, you may need to
reset the monitor by pressing the reset
button with a thin object (i.e. paper clip)
on the back of the monitor, hold this for
20 seconds. After that, repeat 3 – Set-up of
this user manual.
•
Philips In.Sight supports general WEP, WPA
and WPA2. Philips recommends using
WPA or WPA2 as these are safest Wi-Fi
security settings. The Philips In.Sight does
not support WEP Sub Key 2, 3 , 4. Please
change your router settings to WPA or
WPA2 if you are not able to connect, refer
to your router's user manuel.
•
To improve wireless performance, avoid
using a Wi-Fi channel that is heavily used
(e.g. channel 11) or has overlap with a
nearby other Wi-Fi network.
•
Keep away from potential sources of
interference which may affect Wi-Fi signal,
such as microwave ovens.
•
Unlike legacy solutions, In.Sight does
not require port forwarding. There is
no risk from leaving ports open on the
network. In.Sight uses secure peer to peer
networking solution which provides a
secure, encrypted connection each time
your camera is viewed from a remote
location. To learn more about secure
connectivity with Philips In.Sight, visit http://
www.yoics.com. This method of networking
will work with most standard router
settings and is also typically compatible
with most anti-virus and internet security
programs. On-line test diagnostic is
available to determine if your network is
compatible with these modern internet
applications: http://www.yoics.com/
yp_diags.php
What do the colored LED lights on the
monitor mean?
•
No light: no power is connected to
monitor
•
Solid amber light: Monitor is booting up
•
Blinking amber light: Monitor is ready to
set-up, follow App on-screen instructions
(refer to '3 – Set-Up')
•
Blinking green light: Monitor is connecting
to Wi-Fi network
•
Solid green light: Monitor is connected to
Wi-Fi network and ready to use
Video streaming is slow or has a delay.
•
The speed of login and getting the video
feed from the monitor highly depends on
the speed of the connection you are using.
•
The Internet speed either from your Wi-Fi
network or 3G/Edge highly influences the
performance of the App. The faster the
connection speed, the faster you can see
the video from the Monitor.
•
Philips recommends high-speed Internet
connection of 800kbps upload speed or
above for your Wi-Fi router.
When on a remote network (either another
Wi-Fi network or on 3G), I can only watch for
5 minutes.
•
When on a remote network – either Wi-Fi
or on 3G, you can only watch 5 minutes
per session. You have unlimited sessions
per day. If you want to watch longer per
EN
9
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