Section 5: Troubleshooting - Heat & Glo 6000TRS-CE Installer's Manual

Symptom
1. After repeated a. Defective ignitor
triggering of
the red or black
piezo button, the
b. Defective pilot or
spark ignitor will
misaligned electrode
not light the pilot.
(spark at electrode)
c. No gas or low gas
pressure
d. No LP in the tank
2. The pilot will a. Defective thermocouple
not stay lit
after carefully
following
the lighting
instructions.
b. Defective valve
3. The pilot is a. ON/OFF switch or wires
burning, there is defective
no gas burner,
the valve knob
is in the ON
position, and the
ON/OFF switch
is in the ON
position.
b. Thermopile may not be
generating sufficient
millivoltage
Standing Pilot Troubleshooting
Possible Cause
Check the spark at the electrode and pilot.
If no spark and electrode wire is properly
connected, replace the ignitor.
Using a match, light the pilot. If the pilot
lights, turn off the pilot and trigger the red
or black piezo button again. If the pilot
lights, an improper gas/air mixture caused
the bad lighting and a longer purge period
is recommended. If the pilot will not light,
ensure that the gap at the electrode and
pilot is 0.3 cm to have a strong spark. If the
gap is OK, replace the pilot.
Check the remote shut-off valves from the
fireplace. Usually, there is a valve near the
gas main. There can be more than one (1)
valve between the fireplace and the main.
Check the LP (propane) tank. You may be
out of fuel.
Check that the pilot flame impinges on the
thermocouple. Clean and/or adjust the pilot
for maximum flame impingement.
Ensure that the thermocouple connection
at the gas valve is fully inserted and tight
(hand tighten plus 1/4 turn).
Disconnect the thermocouple from the
valve, place one millivolt meter lead wire
on the tip of the thermocouple and the
other meter lead wire on the thermocouple
copper lead. Start the pilot and hold the
valve knob in. If the millivolt reading is less
than 15mV, replace the thermocouple.
If thermocouple is producing more than 15
millivolts, replace faulty valve.
Check the ON/OFF switch and wires for
proper connections. Place the jumper wires
across the terminals at the switch. If the
burner comes on, replace the defective
switch. If the switch is OK, place the jumper
wires across the switch wires at the gas
valve. If the burner comes on, the wires are
faulty or connections are bad.
If the pilot flame is not close enough
physically to the thermopile, adjust the
pilot flame.
Be sure the wire connections from the
thermopile at the gas valve terminals are
tight and that the thermopile is fully inserted
into the pilot bracket.
Heat & Glo • 6000TRS-CE • 2049-900 Rev. R • 3/13
Corrective Action
5
T rouble-
shooting
With proper instal-
lation, operation,
and maintenance
your gas fireplace
will provide years of
trouble-free service.
If you do experience
a problem, this trou-
bleshooting guide
will assist a quali-
fied service person
in the diagnosis of
a problem and the
corrective action to
be taken. This trou-
bleshooting guide
can only be used by
a qualified service
technician.
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