Troubleshooting Tips - GE Appliances GTWN5650D0WW Owner's Manual

Before you call for service...
_ Troubleshooting Tips
PERFORMANCE (cont.) Possible Causes What To Do
Pilling Result of normal wear on , While this is not caused by the washer, you can slow the
poly-cotton blends and pilling process by washing garments inside out.
fuzzy fabrics
Snags, holes, tears, rips Pins, snaps, hooks, sharp , Fasten snaps, hooks, buttons and zippers.
or excessive wear buttons, belt buckles, , Remove loose items like pins, objects in pockets and
zippers and sharp objects sharp buttons.
left in pockets • Turn knits (which snag easily)inside out.
Undiluted chlorine bleach , Check bleach package instructions for proper amount.
Never add undiluted bleach to wash or allow clothes to
come in contact with undiluted bleach.
Chemicals like hair bleach or , Rinse items that may have chemicals on them before
dye, permanent wave solution washing.
Wrinkling Improper sorting , Avoid mixing heavy items (likework clothes) with light items
(likeblouses).
Try a fabric softener.
Overloading or incorrect • Looselyload clothes in the washer basket.Adjust load sizebased
water level on item sizeand material.
Incorrect wash and , Match Cycleselection to the type of fabric you are washing
dry cycles (especiallyfor easy care loads).
Repeated washing in , Wash in warm or cold water.
water that is too hot
SOUNDS Possible Causes Reason
"Metallic clicking" Shifter mechanism is , The drive system will engage at the start of agitate and
engaging or disengaging disengage when agitate is complete. This occurs multiple
times during the wash.
Back and forth "swoosh" Electric motor reversing , This machine has a drive system that doesn't use gears.
or light "clicking" sound direction This sound is the motor rotating back and forth to clean
during agitate your laundry.
Quick short agitation Clothing redistribution , At the end of agitate, the motor makes short agitation strokes
sounds at end of agitate to redistribute the load.
"Click" when water Relay switch , The relay makes a click sound when activated. The water
stops filling level activates the relay and stops filling.
"Clicking" behind Control Automatic Temperature , Two valves mix cold and hot water. The "clicking" is when either
Panel during fill Control Valve valve turns on or off to raise or lower the fill water temperature.
Water flow changes Automatic Temperature , Two valves mix cold and hot water. The flow changes when either
during fill Control Valve valve turns on or off to raise or lower the fill water temperature.
Motor "whining up" or Motor ramping up/down , The motor will speed up incrementally during the spin cycle.
"coasting down" in spin during spincycle When spin is complete, it will coast until it stops.
"Humming" Water drain pump , The drain pump will make a humming sound when pumping
out water after agitation stops and continue until spin is complete.
"Gurgling" Water drain pump , When the pump starts drawing in air, It starts to gurgle.
Thewasher should then begin spinning and the sound will
continue until it is done spinning.
Water "swishing" This is normal • Thiswasher usesa Infusor
TM
wash action.Water swishingwhile
the unit is agitating is normal, especiallywith smaller loads.
Washer is noisy Washer is uneven , To level the front of the washer, adjust the front leveling legs by
rotating the individual leg in the proper direction for up
or down. To level the back of the washer, lift the back
of the machine 4" (11 cm) and set down.
Shipping rod is still assembled , To remove the shipping rod from the washer, pull the yellow tag
in the unit and remove the attached rod from the bottom right hand side of
the washer.
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