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7. Frequently Asked Questions
Q. Why can't the Digital Photo Frame play all images or video files?
A. The Digital Photo Frame can support JPEG images, MP3 audio files and MPEG1/2/4
video files. Files that are not in these formats will not be played back, but can be converted
using suitable software.
Q. I have a memory card in the Digital Photo Frame, but it's not reading the files on the
card. What should I do?
A. First, make sure that you are using a memory card format that is supported. Secondly
ensure that the memory card is fully inserted into the frame. Thirdly, make sure you have
the right storage device selected for playback.
Q. Why do some pictures load faster than others?
A. Higher resolution images generally have larger file sizes, and this will effect loading
times.
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