Reset - HTC J Z321e User Manual

104 Sync, backup, and reset

Reset

Restarting HTC J (Soft reset)
If HTC J is running slower than normal, is unresponsive, or has an app that is not
performing properly, try rebooting and see if that helps solve the problem.
1. If the display is off, press the POWER button to turn it back on.
2. Unlock the display.
3. Press and hold the POWER button, and then tap Restart.
4. When asked to confirm, tap Restart.
If these steps don't work, you can remove and reinstall the battery, and then turn
HTC J on to restart it.
HTC J not responding?
If HTC J does not respond when you touch the screen or press the buttons,
you can still restart it.
Press and hold the POWER button for at least 10 seconds. HTC J then restarts.
Resetting HTC J (Hard reset)
If you're passing HTC J on to someone else or HTC J has a persistent problem that
cannot be solved, you can perform a factory reset (also called a hard reset or master
reset).
Factory reset will permanently delete all your data and customized settings, and
will remove any applications you've downloaded and installed. Be sure to back up
any data and files you want to keep before you do a factory reset.
Performing a factory reset from settings
1. Slide the Notifications panel open, and then tap
2. Tap Backup & reset.
3. Tap Reset phone.
4. If you want to permanently delete media and other data on HTC J, tap Erase all
data.
5. Tap Reset phone, and then tap OK.
.