Frequently Asked Questions - Grandstream Networks GSurf_Pro User Manual

FREQUENTLY ASKED QUESTIONS

Q: How many cameras does GSurf_Pro support?
A: The GSurf_Pro can support up to 10 groups or 36 channels cameras at the same time. However, when
using HD camera (720P and up), the maximum number might be limited by the PC processor. When
displaying multiple videos, the GSurf_Pro will adjust the display to secondary stream to increase system
resource efficiency. If users click on one of the video, the display will be automatically converted to primary
stream for better quality.
Q: Does GSurf_Pro have any requirement on the PC where it's installed?
A: Yes. Please refer to section [MINIMUM COMPUTER SYSTEM REQUIREMENT] for details. Before
installing GSurf_Pro, it is recommended to evaluate the system requirement (network traffic, disk space,
file directory and etc.).
Q: Is there any requirement on the transfer server?
A: In most of the cases, the transfer server will have large amount of network flow going through.
Therefore, it is recommended to use the machine with Gigabyte network interface card.
Q: What are the factors that might affect the disk space?
A: The disk space is mainly affected by the primary stream bit rate. Normally HD video will take more
space than standard definition video.
Q: I have configured the alarm action on GSurf_Pro already but I still didn't get alarm. Why?
A: Besides configuring alarm action on GSurf_Pro side, the alarm has to be activated on the camera side
and configured to report to the alarm center. Users could configure this by directly accessing camera's web
GUI or via GSurf_Pro's remote configure interface.
Grandstream Networks, Inc. GSurf_Pro USER MANUAL Page 42 of 45
Version 1.0.0.12 Updated : 06/2013