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Off-taste, odor or grey color in the ice (on some models)
•
Are the plumbing connections new, causing discolored or
off-flavored ice? Discard the first few batches of ice.
•
Have the ice cubes been stored too long? Throw old ice
away and make a new supply.
•
Do the freezer and ice bin need to be cleaned? See the
"Cleaning" section.
If you need replacement
parts
if you need to order replacement parts, we recommend that you
only use FBP÷ replacement parts. FSP_ replacement parts will fit
right and work right, because they are made to the same exacting
specifications
used to build every new WHIRLPOOL ®appliance.
To locate FBP ®replacement parts in your area, call our Customer
interaction Center telephone number or your nearest designated
service center.
•
Does the water contain
minerals (such as sulfur)? A filter
may need to be installed to remove the minerals.
Temperature is too warm
•
Are the air vents blocked?
This prevents cold air movement.
Move objects away from the air vents. See the "Ensuring
Proper Air Circulation"
section for air vent locations.
•
Is the door or lid opened often? Be aware that the freezer
will warm when this occurs. In order to keep the freezer cool,
try to get everything you need out of the freezer at once, keep
food organized so it is easy to find, and close the door or lid
as soon as the food is removed.
•
Has a large amount of food just been added to the
freezer?
Adding a large amount of food warms the freezer. It
can take several hours for the freezer to return to the normal
temperature.
•
Is the control set correctly
for the surrounding
conditions?
Bee the "Using the Control" section.
Call the Whirlpool Customer Interaction Center
toll free: 1-800-253-1301.
Our consultants provide assistance
with:
•
Features and specifications
on our full line of appliances.
•
Installation information.
Use and maintenance procedures.
Accessory and repair parts sales
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
Referrals to local dealers, repair parts distributors,
and
service companies. Whirlpool designated service technicians
are trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.
To locate the Whirlpool designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
The door or lid will not close completely
For further
assistance
__
If you need further assistance, you can write to Whirlpool
•
Are food packages
blocking
the door or lid? Rearrange
containers so that they fit more tightly and take up less
space.
•
Are the shelves and basket out of position (on some
models)?
Put the shelves and basket back into their correct
positions.
•
Are the gaskets dirty or sticky? Clean gaskets according to
the directions in the "Cleaning" section.
Corporation with any questions or concerns at:
Whirlpool Brand Home Appliances
Customer Interaction Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
•
Does the freezer wobble or seem unstable? See the "Door
Closing and Alignment"
section.
The door or lid is difficult to open
•
Are the gaskets
dirty or sticky? Clean gaskets according to
the directions in the "Cleaning" section.
Call the Inglis Limited Customer Interaction Center toll free:
1-800-461-5681
8:30 a.m. - 5:30 p.m. (EST)
Our consultants
provide assistance
with:
•
Features and specifications
on our full line of appliances.
•
Referrals to local dealers.
The freezer clicks but does not run
•
Has the local power failed?
Unplug the freezer for 30
minutes to allow the refrigeration system to equalize. During
this time, keep the door or lid closed whenever possible.
ASSISTANCEOR SERVICE
Before calling for assistance or service, please check
"Troubleshooting".
It may save you the cost of a service call. If
you still need help, follow the instructions
below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us better respond to your request.
For service
in Canada
Call 1-800-607-6077.
Inglis Limited designated service
technicians
are trained to fulfill the product warranty and provide
after-warranty
service, anywhere in Canada.
For further assistance
if you need further assistance, you can write to Inglis Limited with
any questions or concerns at:
Customer Interaction Center
Inglis Limited
1901 Minnesota Court
Mississauga,
Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
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