Samsung series 6 6400 User Manual page 56

Other Information
No Picture, No Video
The TV won't turn on. • Make surethe AC power cord b securely plugged in to the wall outlet and the T_
• Make surethe wall outlet b working.
• Try pressing the POWER button on the TVto make sure the problem is not the remote. If the TVturns
on, refer to 'Remote control does not work' below.
The TV turns off automatically. • Ensure the Sleep Timer is set to Off in the Setup menu (p. 20).
• If your PC b connected to the T_, check your PC power settings.
• Make surethe AC power cord b plugged in securely to the wall outlet and the T_
• When watching TV from an antenna or cable connection, the TV will turn off after 10 - 15 minutes if
there b no signal.
There b no pbture/video. • Check cable connections (remove and reconnect all cables connected to the TV and external
devbes).
• Set your external devbes' (Cabb/Sat Box, DVD, Blu-ray etc) video outputs to match the connections
to the TV input. For example, if an external device's output is : HDMI, TV's input : HDMI
• Make sureyour connected devices are powered on.
• Be sure to select the TV's correct source by pressing the SOURCE button on the remote control.
• Reboot the connected device by reconnecting the device's power cable.
RF(Cable/Antenna)Con nection
The TV is not receiving all channels. • Make surethe coaxial cable is connected securely.
• Please try Auto Program to add availablechannels to the channel list.Go to MENU - Channel -
Auto Program then select Auto and make sure the correct Cable TV signal type is set inthe menu.
There are 3 options (STD, HRC and IRC) (p. 14)
• Verify the Antenna is positioned correctly.
No Caption on digital channels. • Check Caption Setup menu. Try changing Caption Mode Service1 to OO1 (p. 23).
• Some channels may not have caption data.
The picture is distorted: macroUock error, • Compression of video contents may cause picture distortion, especially with fast moving pictures
small block, dots, pixelization, such as sports and action movies.
• A low signal can cause picture distortion. This is not a TV problem.
PC Connection
A "Mode Not Supported" message • Set your PC's output resolution so they matche the resolutions supported by the TV (p. 12).
appears.
"PC" is always shown on the source list, • This is normal; "PC" is always shown on the source list, regardless of whether a PC is connected.
even if a PC is not connected.
The video is OK but there is no audio. • If you are using an HDMI connection, check the audio output setting on your PC.
Network Connection
The wireless network connection failed. • The Samsung Wireless USB dongb is required to use a wireless network.
• Make surethe Network Connection is set to Wireless (p. 28).
• Make surethe TV is connected to a Wireless IP Sharer (router).
Software Upgrade over the network fails. • Try network test in Setup menu (p. 23).
• If you have latest SW version, SW upgrade will not proceed.
Others
Purpldgreen rolling horizontal bars and • Remove the left and right audio connections from the set-top-box. If the buzzing stops, this indicates
buzzing noise from the TV speakers with that the set-top-box has a grounding issue. Replace the Component video cables with an HDMI
Component cable connection, connection.
The picture won't display in full screen. • HD channels will have black bars on either side of the screen when displaying upscabd SD (4:3)
contents.
• Black bars on the top and bottom will appear during movies that have aspect ratios differentfrom
your TV.
• Adjust the picture size options on your external device or TV to full screen.
The remote control does not work. • Replace the remote control batteries with the poles (+/-) in the right direction.
• Clean the sensor's transmission window on the remote.
• Try pointing the remote directly at the TVfrom 5-_6feet away.
The cabb/set top box remote control • Program the Cable/Set remote control to operate the T_ Referto the Cabb/Set user manual for the
doesn't turn the TV on or off, or adjust the SAMSUNG TV code.
volume.
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