Samsung series 6 6400 User Manual page 55

Ifthe TV seems tohave aproblem, first try this list o fpossible problems and s olutions. Ifnone o fthese troubleshooting tips
apply, visit
"www.samsung,com," then click on Support, or call Samsung customer service at 1-800-SAMSUNG.
First of all, please perform the Picture Test and confirm that your T'7 iS properly displaying test image.
(go to MENU _ Support _- Self Diagnosis _-Picture Test)(p. 24)
If the test image is properly displayed, the poor picture may caused by the source or signal.
TtqeTV image does not look as good as it • If you have an analog cable/satellite box, upgrade to an HD digital set top box. Use HDMI or
did in the store. Component cables to deliver HD (high definition) picture quality.
• Cable/Satellite subscribers: Try HD stations from the channel line up.
• Antenna connection: Try HD stations after performing Auto program.
Many HD channels are upscaled from SD(Standard Definition)contents.
• Adjust tile Cable/Sat box video output resolution to 1080i or 720p.
Ttqepicture is distorted: macroblock error, • Compression of video contents may cause picture distortion, especially in fast moving pictures such
small block, dots, pixelization, as sports and action movies.
• Low signal level can cause picture distortion. Ttqisis not a TV problem.
Color is wrong or missing. • If you're using a component connection, make sure the component cables are connected to the
correct jacks. Incorrect or loose connections may cause color problems or a blank screen.
Ttqereis poor color or brightness. • Adjust the Picture options in the TV menu (go to Picture mode / Color / Brightness / Sharpness)
(p. 16).
• Adjust Energy Saving option in the TV menu (go to MENU - Picture - Eco Solution - Energy
Saving (p. 16).
• Try resetting the picture to view the default picture settings (go to MENU - Picture - Picture Reset)
(p. 18).
Ttqereis a dotted line on the edge of the • If the picture size is set to Screen Fit, change it to 16:9 (p. 18).
screen. • Change cable/satellite box resolution.
Ttqepicture is black and white. • If you are using an AV composite input, connect the video cable (yellow)to the Green jack of
component input 1 on tile T_
Wtqenchanging channels, tlqepicture • If connected with a cable box, please try to reset the cable box. (reconnect the AC cord and wait until
freezes or is distorted or delayed, the cable box reboots. It may take up to 20 minutes).
• Set the output resolution of the cable box to 1080i or 720p.
Sound Problem Eirst of all, please perform the Sound Test to confirm that your _ audio is properly operating
(go to MENU =Support, Self Diagnosis" Sound Test (p. 24).
If the audio is OK. the sound problem may caused by the source or signal.
There is no sound or tlqesound is too low • Please check the volume of tlqedevice (Cable/Sat Box, DVD, Blu-ray etc) connected to your T_
at maximum volume.
The picture is good but there is no sound.
The speakers are making an inappropriate
noise.
• Set the Speaker Select option to TV Speaker in the Sound menu (p. 20).
• If you are using an external device, make sure the audio cables areconnected to the correct audio
input jacks on the T_
• If you are using an external device, check the device's audio output option (ex. you may need to
change your cable box's audio option to HDMI when you have a HDMI connected to your IV).
• If you are using a DVI to HDMI cable, a separate audio cable is required.
• If your TV has a headphone jack, make sure there is nothing plugged into it.
• Reboot the connected device by reconnecting the device's power cable.
• Check cable connections. Make sure a video cable is not connected to an audio input.
• For antenna or Cable connections, check the signal strength. Low signal level may cause sound
distortion.
• Perform the Sound Test as explained above.
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