Touch Problem; Product Specific Problems - Dell S2340T Multi User Manual

Poor quality video The camera captures grainy
on the Internet images while using it on the
Internet
No Image Blank screen
Slow frame rate in The capture video is not
video capture smooth
mode
Microphone is not The webcam captures video
working but not sound

Touch Problem

Specific Symptoms
Touch report error

Product Specific Problems

Specific Symptoms
Screen image is too small
Cannot adjust the monitor with the
buttons on the front panel
No Input Signal when user
controls are pressed
Increase the available ambient light or change the source of light.
Check your internet connection speed. A slow Internet connection could cause similar problems with the video. It is
recommended to use a broadband connection with good throughput.
Increase the available ambient light, change the direction of the camera, or change the source of light.
Ensure the camera is detected correctly by the Windows operating system.
Install the latest DirectX and the latest webcam driver.
Speak closer to the microphone.
The integrated microphone is designed to have a wider reception area for recording but it has limitations. Try moving closer
to the microphone or ensure that you are within the recording area for the microphone.
Check if the volume is muted. To enable sound:
1. Click Start®Control Panel®Sound and Audio Devices.
2. Click to uncheck the box next to Mute.
Test the microphone. To test the microphone,
1. Click Start®Control Panel®Sound and Audio Devices.
2. Click the Voice tab.
3. Click the Test Hardware button and follow the instructions.
What You Experience
Touch function miss alignment or
no touch function
What You Experience
Image is centered on screen, but
does not fill entire viewing area
OSD does not appear on the
screen
No picture, the LED light is white
breathing. When you press "+", "-
" or "Menu" key, the message
"There is no signal coming from
your computer. Press any key on
the keyboard or move the mouse
to wake it up. If there is no
display, press the monitor button
now to select the correct input
Make sure power cord comes with ground pin.
Unplug and replug the DC cable from power adapter to allow touch module auto recalibration.
Check the Scaling Ratio setting in Image Setting OSD.
Reset the monitor to Factory Settings.
Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor.
Check whether OSD is locked. If yes, press and hold button above power button for 10 seconds to
unlock. See Menu Lock.
Check the signal source. Ensure the Computer is not in the power saving mode by moving the
mouse or pressing any key on the keyboard.
Check to make sure Video Source to HDMI, DP or USB is powered and playing video media.
Check whether the signal cable is plugged in properly. Re-plug the signal cable if necessary.
Reset the computer or video player.
Possible Solutions
Possible Solutions