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No Video/Power LED on
No picture or no brightness
Poor Focus
Picture is fuzzy, blurry, or
ghosting
Shaky/Jittery Video
Wavy picture or fine movement
Missing Pixels
LCD screen has spots
Stuck-on Pixels
LCD screen has bright spots
Brightness Problems
Picture too dim or too bright
Horizontal/Vertical Lines
Screen has one or more lines
Synchronization Problems
Screen is scrambled or appears
torn
Safety Related Issues
Visible signs of smoke or
sparks
Intermittent Problems
Monitor malfunctions on & off
Missing Color
Picture missing color
Wrong Color
Picture color not good
Image retention from a static
Faint shadow from the static
image left on the monitor for a
image displayed appears on
long period of time
the screen
Product Specific Problems
Specific Symptoms
Cannot adjust the monitor with
Brightness does not change
the buttons on the front panel
No Input Signal when user
No picture, the LED light is
controls are pressed
white.
The picture does not fill the
The picture cannot fill the
entire screen.
height or width of the screen
Dell™ Soundbar Problems
Common Symptoms
No Sound
No power to Soundbar - the
power indicator is off (built-in
DC power supply. i.e.
E1909WDD)
No Sound
Soundbar has power - power
indicator is on
Verify that the power outlet is functioning properly using any other electrical equipment.
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Perform monitor self-test feature check.
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Check for bent or broken pins in the video cable connector.
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Run the built-in diagnostics.
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Eliminate video extension cables.
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Check environmental factors.
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Relocate the monitor and test in another room.
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Cycle power on-off.
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Pixel that is permanently off is a natural defect that can occur in LCD technology.
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Run the built-in diagnostics
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Cycle power on-off.
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Pixel that is permanently off is a natural defect that can occur in LCD technology.
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Run the built-in diagnostics
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Adjust brightness controls via key.
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Perform monitor self-test feature check and determine if these lines are also in self-test
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mode.
Check for bent or broken pins in the video cable connector.
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Run the built-in diagnostics
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Perform monitor self-test feature check to determine if the scrambled screen appears in
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self-test mode.
Check for bent or broken pins in the video cable connector.
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Restart the computer in the safe mode.
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Do not perform any troubleshooting steps.
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Contact Dell immediately.
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Ensure that the video cable connecting the monitor to the computer is connected
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properly and is secure.
Reset the monitor to Factory Settings.
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Perform monitor self-test feature check to determine if the intermittent problem occurs in
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self-test mode.
Perform monitor
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Ensure that the video cable connecting the monitor to the computer is connected
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properly and is secure.
Check for bent or broken pins in the video cable connector.
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Run the built-in diagnostics
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Run the built-in diagnostics
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Use the Power Management feature to turn off the monitor at all times when not in use
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(for more information, see
Alternatively, use a dynamically changing screensaver.
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What You Experience
Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor.
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Check the signal source. Ensure the Computer is not in the power saving mode by
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moving the mouse or pressing any key on the keyboard.
Check whether the signal cable is plugged in properly. Re-plug the signal cable if
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necessary.
Reset the computer or video player.
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Due to different video formats (aspect ratio) of DVDs, the monitor may display in full
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screen.
Run the built-in diagnostics
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What You Experience
Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if
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the power indicator on the front of the Soundbar is illuminated.
Ensure that the power cable from the Soundbar is plugged into the monitor.
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Ensure that the monitor has power.
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If the monitor has no power, see
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Plug the audio line-in cable into the computer's audio out jack.
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Set all volume controls to their maximum and ensure that the mute option is not
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enabled.
self-test
feature check.
Power Management
Modes).
Possible Solutions
Possible Solutions
common
problems, No Video/ Power LED off
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