Lenovo ThinkPad X60s Troubleshooting Manual
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Lenovo ThinkPad X60s Troubleshooting Manual

Lenovo ThinkPad X60s Troubleshooting Manual

(english) service and troubleshooting guide
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Download this manual See also: Hardware Maintenance Manual, Manual
®
ThinkPad
X60
Service and Troubleshooting Guide
Includes:
v Introduction to other sources of information
v Important tips for taking care of your computer
v Diagnostics and troubleshooting
v Recovery options
v Help and service
v Warranty information for your computer

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Summary of Contents for Lenovo ThinkPad X60s

  • Page 1: Thinkpad X60

    ® ThinkPad Service and Troubleshooting Guide Includes: v Introduction to other sources of information v Important tips for taking care of your computer v Diagnostics and troubleshooting v Recovery options v Help and service v Warranty information for your computer...
  • Page 3 ® ThinkPad Service and Troubleshooting Guide...
  • Page 4 U.S. GOVERNMENT USERS – RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo Group Limited, if any, or the standard terms of this commercial license, or if the agency is unable to accept this Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer Software–Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14...

  • Page 5: Table Of Contents

    IBM Lotus Software Offer . 57 Trademarks . . 59 Chapter 5. Upgrading and replacing devices . . 27 Replacing the battery . . 27 Index . . 61 Upgrading the hard disk drive . . 29 © Copyright Lenovo 2006...
  • Page 6 ® ThinkPad X60 Service and Troubleshooting Guide...

  • Page 7: Read First

    To prevent damage to the hard disk and subsequent data loss, before moving your computer, press Fn+F4 to put it in standby mode or turn it off. Make sure that the standby status indicator is on (is green) before moving the computer. © Copyright Lenovo 2006...
  • Page 8 Read first Do not drop, bump, scratch, twist, hit, vibrate, push or place heavy objects on your computer, display, or external devices. Use a quality carrying case that provides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag.

  • Page 9: Chapter 1. Finding Information

    . Click Access Help. Productivity Center provides an easy access to software tools and key Lenovo sites, eliminating the need to carry other reference manuals around. To open Productivity Center, press the ThinkVantage button on your keyboard. For more information about using the ThinkVantage button, see“Finding information with the ThinkVantage button”...

  • Page 10: Finding Information With The Thinkvantage Button

    Finding information Finding information with the ThinkVantage button The blue ThinkVantage button can help you in many situations when your computer is working normally, and even when it is not. Press the ThinkVantage button to open the Productivity Center and get access to informative illustrations and easy-to-follow instructions for getting started and staying productive.

  • Page 11: Chapter 2. Caring For Your Thinkpad Computer

    (within 13 cm/5 in). v Avoid subjecting your computer to extreme temperatures (below 5°C/41°F or above 35°C/95°F). Be gentle with your computer v Avoid placing any objects (including paper) between the display and the keyboard or under the keyboard. © Copyright Lenovo 2006...
  • Page 12 Take care in setting passwords v Remember your passwords. If you forget a supervisor or hard disk password, Lenovo authorized service provider will not reset it, and you might have to replace your system board or hard disk drive. Other important tips v Your computer modem might use only an analog telephone network, or public-switched telephone network (PSTN).
  • Page 13 Register your ThinkPad products with Lenovo (refer to the Web page: www.lenovo.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades.
  • Page 14 Caring for your ThinkPad computer 4. Wipe the cover with the sponge, using a circular motion and taking care not to let any excess liquid drip. 5. Wipe the surface to remove the detergent. 6. Rinse the sponge with clean running water. 7.
  • Page 15 Caring for your ThinkPad computer If you notice any of the following conditions, gently clean the surface of the reader with a dry, soft, lint-free cloth: v The surface of the reader is dirty or stained. v The surface of the reader is wet. v The reader often fails to enroll or authenticate your fingerprint.
  • Page 16 Caring for your ThinkPad computer ® ThinkPad X60 Service and Troubleshooting Guide...

  • Page 17: Chapter 3. Solving Computer Problems

    A password problem . . 18 Starting BIOS Setup Utility . . 23 Note: Refer to Access Help if your system is running and Access Help is accessible. This chapter presents information for use when Access Help is inaccessible. © Copyright Lenovo 2006...

  • Page 18: Frequently Asked Questions

    See the “ThinkPad tour” section of Access Help. Where can I find the detailed specifications for my machine? See www.lenovo.com/think/support I need to upgrade a device or I need to replace one of the following: the hard disk drive, the PCI Express Mini Card, the Modem Daughter Card, memory, the keyboard, or the palm rest.

  • Page 19: Diagnosing Problems

    No recovery CD or a Windows CD is provided with your computer originally. For explanation of the alternative recovery methods offered by Lenovo, see “Restoring factory contents” on page 25 of this Guide. How can I contact the Customer Support Center? See Chapter 6, “Getting help and service,”...

  • Page 20: Diagnosing Hdd From Bios Setup Utility

    Solving computer problems Diagnosing HDD from BIOS Setup Utility You can diagnose the hard disk drive without starting up the operating system. To diagnose the hard disk drive from BIOS Setup Utility, do as follows: 1. Remove any diskette from the diskette drive, and then turn off the computer.
  • Page 21 Solving computer problems Message: 0176: System Security - The System has been tampered with. Solution: This message is displayed if you remove the Security Chip and reinstall it, or install a new one. To clear the error, enter the BIOS Setup Utility, press F9 to set values to default, then press F10 to save changes.
  • Page 22 Solving computer problems Message: 01C9: More than one Ethernet devices are found. Remove one of them. Press <Esc> to continue. Solution: Your ThinkPad computer has a built-in Ethernet feature, and you cannot add another such feature by installing an Ethernet device. If this error message is displayed, remove the Ethernet device that you installed.
  • Page 23 Solution: If in the primary drive bay you are using a non-IBM or non-Lenovo hard disk drive (HDD) or an old generation IBM HDD that is not supported by this system, with the risk in mind, you can still use it by pressing ESC. If in the primary drive bay you are using a supported IBM / Lenovo HDD with old firmware, you need to update its firmware to the latest version, available at www.lenovo.com/think/support...
  • Page 24 Solving computer problems Message: 2100: Initialization error on HDD0 (Main hard disk drive), 2102: Initialization error on HDD1 (Ultrabay hard disk drive), 2110: Read error on HDD0 (Main hard disk drive), 2112: Read error on HDD1 (Ultrabay hard disk drive) Solution: The hard disk is not working.

  • Page 25: Errors Without Messages

    Solving computer problems If one of the following error code messages is displayed on the screen, have the computer serviced: 0175: Bad CRC1, stop POST task 0177: Bad SVP data, stop POST task. Checksum of the supervisor password in the EEPROM is not correct.

  • Page 26: A Password Problem

    Lenovo authorized servicer or a marketing representative to have the password canceled. v If you cannot reset your hard disk password, Lenovo authorized servicer cannot reset your password or recover data from the hard disk. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced.

  • Page 27: Keyboard Problems

    Solving computer problems Keyboard problems Problem: All or some of the keys on the keyboard do not work. Solution: v If the problem occurred immediately after the computer returned from standby mode, enter the power-on password if one has been set. v If an external numeric keypad or a mouse is connected: 1.

  • Page 28: Computer Screen Problems

    Solving computer problems Problem: The critical low-battery error message is displayed, and the computer immediately turns off. Solution: The battery power is getting low. Connect the ac adapter to the computer, or replace the battery with a fully charged one. Problem: The computer enters standby mode immediately after Power-on self-test (POST) (the standby indicator light turns on).
  • Page 29 Solving computer problems Problem: The screen is blank. Solution: v Press Fn+F7 to bring up the image. Note: If you use the Fn+F7 key combination to apply a presentation scheme, press Fn+F7 at least three times in three seconds, and the image is displayed on the computer screen.

  • Page 30: Battery Problems

    Solving computer problems Battery problems Problem: The battery cannot be fully charged by the power-off method in the standard charge time for your computer. Solution: For details, see the Battery and power category in Troubleshooting under the Problem solving section in Access Help. Problem: Your computer shuts down before the battery status indicator shows empty, -or- Your computer operates after the battery status indicator shows empty.

  • Page 31: A Startup Problem

    Solving computer problems A startup problem ® ® Problem: The Microsoft Windows operating system will not start. Solution: Use the Rescue and Recovery workspace to help solve or identify your problem. For details about Rescue and Recovery, see chapter 4. Other problems Problem: Your computer does not respond.
  • Page 32 Starting BIOS Setup Utility v Restart: Restart the system. Note: You can set many of these parameters more easily by using the ThinkPad Configuration Program. To start BIOS Setup Utility, do as follows: 1. To protect yourself against accidental loss of data, back up your data and computer registry.

  • Page 33: Chapter 4. Recovery Options

    CDs and problems associated with using an incorrect CD version. The complete backup of all the files and programs that Lenovo preinstalled on your computer resides in a hidden protected area, or partition, of the hard disk.

  • Page 34: Recovering Data

    Recovery options Notes: 1. If the optical drive is not attached to your ThinkPad computer during recovery, DVD software and CD-recording software will not be installed. To ensure that they will be installed correctly, install the optical drive in the Ultrabay Slim or Ultrabay Enhanced before performing a recovery operation.

  • Page 35: Chapter 5. Upgrading And Replacing Devices

    2. Close the computer display, and turn the computer over. 3. Slide the battery lock to the unlock position. 4. Slide and hold the battery latch 1 ; then remove the battery 2 . © Copyright Lenovo 2006...
  • Page 36 Replacing the battery 5. Align the front of a fully charged spare battery with the front side of the battery space in the computer; then gently push the battery into the space. Note: Some ThinkPad models require a spacer. 6. Slide the battery lock to the lock position. ®...

  • Page 37: Upgrading The Hard Disk Drive

    You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your reseller or Lenovo marketing representative. Notes: 1. Replace the hard disk drive only if you upgrade it or have it repaired. The connectors and bay of the hard disk drive were not designed for frequent changes, or drive swapping.
  • Page 38 Upgrading the hard disk drive Attention Handling a hard disk drive v Do not drop the drive or subject it to physical shocks. Put the drive on a material, such as soft cloth, that absorbs the physical shock. v Do not apply pressure to the cover of the drive. v Do not touch the connector.

  • Page 39: Replacing Memory

    Upgrading the hard disk drive 6. Detach the side rubber rails from the hard disk drive. 7. Attach the side rubber rails to a new hard disk drive. 8. Insert the hard disk drive into the hard disk drive bay; then firmly install 9.
  • Page 40 Replacing memory (DRAM) unbuffered small outline dual inline memory module (SO-DIMM), available as an option, in the memory slot of your computer. SO-DIMMs with different capacities are available. Note: Use only the memory types supported by your computer. If you incorrectly install the optional memory or install an unsupported memory type, a warning beep will sound when you try to start the computer.
  • Page 41 Replacing memory 7. With the notched end of the SO-DIMM toward the contact edge side of the socket, firmly insert the SO-DIMM into the socket at an angle of about 20 degrees 1 ; then pivot it downward until it snaps into place 8.

  • Page 42: Replacing Memory

    Replacing memory ® ThinkPad X60 Service and Troubleshooting Guide...

  • Page 43: Chapter 6. Getting Help And Service

    If you need help, service, technical assistance, or just want more information about ThinkPad computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about ThinkPad computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
  • Page 44 Getting help and service v Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally, there might be changes that are required after a product has been sold.

  • Page 45: Getting Help Around The World

    Getting help and service operation, visit the Support Web site at www.lenovo.com/support/ phone. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative. Getting help around the world If you travel with your computer or relocate it to a country where your...
  • Page 46 ® ThinkPad X60 Service and Troubleshooting Guide...

  • Page 47: Appendix A. Warranty Information

    NOTE: ″Region″ means either Hong Kong or Macau Special Administrative Region of China. A warranty period of 3 years on parts and 1 year on labor means that Lenovo provides warranty service without charge for: a. parts and labor during the first year of the warranty period; and b.
  • Page 48 Types of Machine Warranty Type Country or Region of Purchase Warranty period Service 1704 US, Canada, Mexico, Brazil, and Parts and Labor - 3 years Australia Battery pack - 1 year Others Parts and Labor - 3 years Battery pack - 1 year 1705 US, Canada, Mexico, Brazil, and Parts and Labor - 1 year...

  • Page 49: Types Of Warranty Service

    1. Customer Replaceable Unit (″CRU″) Service Lenovo will ship CRUs to you for you to install, Tier 1 CRUs are easy to install whereas Tier 2 CRUs require some technical skill and tools. CRU information and replacement instructions are shipped with your Machine and are available from Lenovo at any time on your request.
  • Page 50 CRU if Lenovo does not receive the defective CRU within 30 days of your receipt of the replacement. 2. On-site Service Your Service Provider will either repair or exchange the failing Machine at your location and verify its operation.

  • Page 51: Worldwide Telephone List

    Phone numbers are subject to change without notice. For the most current phone numbers, go to http://www.lenovo.com/support/phone. Country or Region Telephone Number Africa Africa: +44 (0)1475-555-055 South Africa: +27-11-3028888 and 0800110756 Central Africa: Contact the nearest Lenovo Business Partner Argentina 0800-288-5366 (Spanish) Australia 131-426 (English) Austria Up and running support: 01-24592-5901...
  • Page 52 Country or Region Telephone Number Cyprus +357-22-841100 Czech Republic +420-2-7213-1316 Denmark Up and running support: 4520-8200 Warranty service and support: 7010-5150 (Danish) Dominican Republic Toll Free: 1-866-434-2080 (Spanish) Ecuador 1-800-426911 (Spanish) El Salvador 800-6264 (Spanish) Estonia +386-61-1796-699 Finland Up and running support: 09-459-6960 Warranty service and support: +358-800-1-4260 (Finnish) France...
  • Page 53 Country or Region Telephone Number Japan ThinkPad Products Toll Free: 0120-20-5550 International: +81-46-266-4716 Both of the above numbers will be answered with a Japanese language voice prompt. For telephone support in English, please wait for the Japanese voice prompt to end, and an operator will answer. Please say ″English support please,″...
  • Page 54 Country or Region Telephone Number Sweden Up and running support: 08-477-4420 Warranty service and support: 077-117-1040 (Swedish) Switzerland Up and running support: 058-333-0900 Warranty service and support: 0800-55-54-54 (German, French, Italian) Taiwan 886-2-8723-9799 0800-000-700 (Mandarin) Thailand 1-800-299-229 (Thai) Turkey 00800-4463-2041 (Turkish) United Kingdom Up and running support: 01475-555-055 Warranty support: 08705-500-900...

  • Page 55: Appendix B. Customer Replaceable Units (Crus)

    Help, click Start, move the pointer to All Programs (in Windows other than Windows XP, Programs); then to ThinkVantage. Click Access Help If you are unable to access these instructions or if you have difficulty replacing a CRU, you can use either of the following additional resources: © Copyright Lenovo 2006...
  • Page 56 The Online Hardware Maintenance Manual and Online Videos available from the Support Web site http://www.lenovo.com/think/support/site.wss/document.do?lndocid =part-video v The Customer Support Center. For the telephone number of the Support Center for your country or region, see “Worldwide telephone list” on page ®...

  • Page 57: Appendix C. Features And Specifications

    ® v TrackPoint v Fn key function v ThinkVantage button v Volume control buttons Interface v Stereo headphone jack v Microphone jack v 3 Universal Serial Bus (USB) connectors v IEEE 1394 connector v Infrared port © Copyright Lenovo 2006...

  • Page 58: Specifications

    Features v RJ11 telephone connector v RJ45 Ethernet connector v Docking connector v External-monitor connector PC Card slot v Type II PC Card Wireless features v Integrated wireless LAN (on some models) v Integrated Bluetooth (on some models) v Integrated wireless WAN (on some models) Digital media reader v Secure Digital (SD) card slot Specifications...
  • Page 59 Specifications v Sine-wave input at 50 to 60 Hz v Input rating of the ac adapter: 100-240 V ac, 50 to 60 Hz Battery pack v ThinkPad X60 4 Cell Lithium-ion (Li-Ion) prismatic battery pack – Nominal voltage: 14.4 V dc –...
  • Page 60 Specifications ® ThinkPad X60 Service and Troubleshooting Guide...

  • Page 61: Appendix D. Notices

    Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 62: Television Output Notice

    The result obtained in other operating environments may vary. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites.

  • Page 63: Industry Canada Class B Emission Compliance Statement

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from Lenovo authorized dealers. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment.

  • Page 64: Important Information For The European Directive 2002/96/Ec

    TV communications and to other electrical or electronic equipment. Such cables and connectors are available from Lenovo authorized dealers. Lenovo cannot accept responsibility for any interference caused by using other than recommended cables and connectors.

  • Page 65: Ibm Lotus Software Offer

    IBM Lotus Software Offer About the offer: As a qualifying ThinkPad computer customer, you are receiving a single, limited license for the Lotus Notes “standalone” client. This license entitles you to install and use this software on your new ThinkPad computer using one of the following options: v Media for this software is not included in this offer.
  • Page 66 Purchasing Upgrades, Additional Licenses and Technical Support Software upgrades and technical support are available for a fee through IBM’s Passport Advantage Program. For information about purchasing additional licenses for Notes, SmartSuite, or other Lotus products, visit http://www.ibm.com or http://www.lotus.com/passport. To order a CD: **Important: Pursuant to this Offer, you may order one CD media per license.

  • Page 67: Trademarks

    Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo ThinkPad PS/2 Rapid Restore Rescue and Recovery ThinkLight ThinkPad TrackPoint ThinkVantage Ultrabay The following terms are trademarks of International Business Machines Corporation in the United States, other countries, or both:...
  • Page 68 ® ThinkPad X60 Service and Troubleshooting Guide...

  • Page 69: Index

    35 warranty around the world 37 information 39 by telephone 35 Web, help by 35 by Web 35 hibernation problems 19 important tips 3 keyboard problems 19 password problems 18 setting 4 PC-Doctor for Windows 11 © Copyright Lenovo 2006...
  • Page 70 ® ThinkPad X60 Service and Troubleshooting Guide...
  • Page 72 Part Number: 42T7912 Printed in China (1P) P/N: 42T7912...

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