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Avoid
Service
Checklist
Before calling for service, review this list. it may save both time and expense. The list includes common concerns that are not the result of defective
workmanship
or materials in this washer.
OCCURRENCE
POSSIBLE CAUSE / SOLUTION
NOISE
High pitch "jet engine"
noise.
• A certain amount of motor whine is normal during the spin cycle.
Rattling
and clanking
noise.
,, Foreign ob ects such as coins or safety pins may be in drum or pump. Stop washer and check
drum. if noise continues after washer is restarted, objects may be in pump. Call your
authorized
servicer.
,, Belt buckles and metal fasteners are hitting wash drum. To prevent unnecessary noise and
damage to drum, fasten fasteners and turn items inside out.
5queafing
sound
or hot rubber
odor.
,, Washer is overloaded.
Do not overload washer. Stop wast_er and reduce load.
,, Heavy wash loads may produce a thumping sound. This is usually normal. If sound continues,
Thumping
sound,
washer is probably out of balance. Stop washer and redistribute wash load.
Vibrating
noise.
,, Washer is not resting firmly on floor. Move washer so it rests firmly on floor. Adjust leveling
legs. See INSTALLATION INSTRUCTIONS for details.
,, Shipping bolts and foam plug have not been removed during installation. See INSTALLATION
INSTRUCTIONSfor removing shipping bolts and foam plug.
,, Wash load unevenly distributed
in drum. Stop washer and rearrange wash load.
OPERATING
,, Electrical power cord may not be plugged in or connection may be loose. Make sure plug fits tightly
Washer does not start,
in wall outlet.
,, House fuse blown, circuit breaker tripped, or a power outage has occurred. Reset circuit breaker
or replace fuse. Do not increase fuse capacity. If problem is a circuit overload, have it corrected by
a qualified electrician. If problem is a power outage, call local electric company.
,, Water supply faucets are not turned on. Turn on-water
supply faucets.
,, Motor is overheated. Washer motor will stop if it becomes overheated. It will automatically
restart
after a cool down period of up to 30 minutes (if washer has not been manually turned off).
,, Washer door is not completely closed.
Close door completely.
,, Contols are locked.
"LOC" is displayed.
Remove control lock, see operating instructions.
Washer
won't
spin.
,, Load is too small. Add 1 or 2 similar items to help balance the load.
Residue left in drum.
,, Heavily soiled items. Wipe drum with a nonabrasive household cleanser, tt_en rinse. St_ake or brust_
excess dirt and sand from items before washing
WATER
Water collects in the bellows
at the end of
• This is a result of the washing action and is part of the normal operation of the washer.
the cycle.
Water collects
in bleach and fabric softener
,, This is a result of tile siphoning action and is part of the normal operation of tile washer. Water
compartments,
may be removed by removing-the
dispenser drawer (see Page 7, Figures 1 and 2) and draining
water into the empty drum or sink.
Wash load too wet after spin.
,, Improper spin speed selected.
Select spin speed appropriate
for load.
,, Washer is overloaded.
Do not ovedoadwasher.
See Washing
Procedures.
,, Load is too small. Add 1 or 2 similar items to help balance the load.
,, Load is out of balance. Rearrange load to allow proper spinning.
,, Drain hose is kinked. Straighten drain hose.
Water does not enter washer
or it enters
slowly.
Warm or hot water
is not hot enough.
Water in washer
does not drain or drains
slowly.
" Water supply is not adequate in area. Check another faucet in the house. Wait until water supply
and pressure increase.
,, Water supply faucets are not completely open. Fully open hot and cold faucets.
,, Water is being used elsewhere in the house. Water pressure must be at least 30 psi (260 kPa).
Avoid running water elsewhere while wast_er is filling.
,, Water inlet hoses are kinked. Straighten hoses.
,, Hot water heater is set too low or is a distance from washer. Measure hot water temperature
at
nearby faucet with candy or meat thermometer.
Water temperature
st_ould be at least 120°F
(49°C). Adjust water heater as necessary.
,, Hot water is being used elsewhere in the house. Avoid using hot water elsewhere before or during
washer use. There may not be enough hot water available for proper cleaning. If problem persists,
your hot water system may be unable to support more titan 1 use at a time. -
,, Drain hose is kinked or clogged. Clean and straighten the drain hose.
,, Standpipe is too tall.
Maximum standpipe height is 8' (2.4 m).
,, House drain pipes are clogged. Unclog Ltrain pipes. Contact plumber if necessary.
Water leaks.
Oversudsing.
Incorrect wash and rinse temperatures.
,, Fill hose connection is loose at faucet or washer. Check and tighten hose connections. Install rubber
sealing wast_ers provided.
,, Wrong detergent.
Run rinse cycle. Use a low-sudsing
hiqh efficiency detergent.
,, Too much detergent.
Run rinse cycle. Use less detergent
in future loads
,, Hot and cold water hoses are connected to wrong supply faucets. Connect hot water hose to hot
water faucet and cold water hose to cold water faucet.
Water is entering
washer
but tub does not
,, Drain hose standpipe is incorrect height. Standpipe must be a minimum of 23.6" (60 cm) high to
fill.
prevent siphoning.
See INSTALLATION INSTRUCTIONS.
8
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