Contact Us - Iridium Service User Manual

iridium9500_eng.qxd 12/3/2002
T roubleshooting
Q: My SIM card won't work. What should I do?
A: Check that the SIM card is inserted correctly, and that
the gold surface of the SIM chip is clean. If it still does
not work, your SIM card may be faulty. Contact
Roadpost Customer Care from another phone.
Q: I'm having problems with call quality. What
should I do?
A: Check the signal strength meter on the handset. If
the signal is weak, move to an open area. If you are
inside a building, move next to a window.
13
Customer Care +1.905.272.5665
4:43 PM Page 14

Contact Us

Telephone:
+1.905.272.5665
(free call from your Roadpost satellite phone)
or
1.888.622.7368
(toll free within North America)
Email:
customercare@roadpost.com
Web:
www.roadpost.com
www.roadpost.com
14