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Before
calling
for
service...
1.
LEAVE YOUR CABLE BOX ON AT ALL TIMES.
2.
LEAVE YOUR VCR OFF WHENEVER
YOU ARE NOT WATCHING
A VIDEOTAPE.
3.
DO NOT PLUG YOUR TV INTO THE POWER PLUG ON THE BACK OF YOUR CABLE BOX.
Installation Problems
Problem
StarSight is not controlling
my cable box and
VCR.
My VCR turns off and on, but won't change
channels.
No Picture - "snow."
I do not get any channels above 13.
My TV turned off during Cable Box testing.
I can't r_ake StarSight appear using the Universal
remote control.
I can't make StarSight appear using the Z-Trak
remote control.
Try this
Make sure the Remote Emitter is plugged into the Starsight Control Port on the back
of your TV.
Check the placement of your Remote Emitter(s)---the
bulbs should be facing and a
few inches in front of the front panel of your VCR and Cable Box.
Make sure you have completed the equipment test with the proper code for your
brand of equipment. See "Cable Box Codes" and "VCR Codes" charts.
If you have a Cable Box, your VCR does not need to change channels.
(The Cable
Box will change channels.)
Try additional VCR codes until you pass the VCR tuning test. See "VCR Codes"
chart. To test the code see "Changing
Your Equipment Setup".
Your VCR must be capable of direct tuning, i,e. your VCR's original remote control
must have a 10 digit number pad.
Check the connections
between your TV, VCR and/or Cable Box.
Run "Auto Program" for your TV's "Ant/Cable
1" source. If your Setup is #4, then
you should also Auto Program your"Ant/Cable
2" source. (See the TV portion of
the guide.)
If you have a Cable Box, tune your TV to channel 3, or to the cable box output
channel.
Run "Auto Program" for your TV's "Ant/Cable
1" source. If your Setup is #4, then
you should also Auto Program your "Ant/Cable
2" source.
(See the TV portion of
the guide.)
Make sure your TV is not plugged into the back of the Cable Box or into a power
outlet that is controlled by a light switch.
NOTE: LEAVE YOUR CABLE BOX ON AT ALL TIMES.
Press STAR to get your remote control to operate StarSight.
Press TV/VCR Source and select "Ant/Cable 1" or StarSight if named.
If you press a button on the remote control and its red light does not appear, then
you need to change your remote control's batteries.
Make sure you have activated StarSight! (See Installation Step 3, "Activate
StarSight".)
Check that the on-screen pointer is red, indicating StarSight mode.
If the pointer is blue, move it to the TV options menu on the left side of the screen.
Point and press on the TV icon. The pointer will turn red and the StarSight logo will
appear indicating StarSight mode.
Refer to the next page for Operation Problems.
E-1
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