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Talkswitch CT.TS005.002606 Configuration Manual

Voip network configuration
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TA L K S W I TC H D O C U M E N TAT I O N
VOIP NETWORK
CONFIGURATION GUIDE
RELEASE 6.10
C T.T S 0 0 5 . 0 0 2 6 0 6
A N S W E R S W I T H I N T E L L I G E N C E
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Summary of Contents for Talkswitch CT.TS005.002606

  • Page 1 TA L K S W I TC H D O C U M E N TAT I O N VOIP NETWORK CONFIGURATION GUIDE RELEASE 6.10 C T.T S 0 0 5 . 0 0 2 6 0 6 A N S W E R S W I T H I N T E L L I G E N C E ®...
  • Page 2 INTRODUCTION About this guide This guide will help you plan and configure a TalkSwitch system to use VoIP (Voice over IP) in order to: • Use IP phones as external IP extensions. • Set up a multi-location TalkSwitch VoIP network.

  • Page 3: About Voip

    The SIP server is also involved with call termination. All VoIP-enabled TalkSwitch units have built-in SIP servers to manage a TalkSwitch VoIP network, but you must designate only one TalkSwitch unit as the SIP server. TalkSwitch systems at other locations are configured as SIP clients.

  • Page 4: Connecting To A Network

    Figure 1: Local and IP network setup Connecting a VoIP gateway In order to connect to a TalkSwitch VoIP network, a location can use a SIP- compatible VoIP gateway instead of a VoIP-enabled TalkSwitch unit. For example, the Mediatrix® 2102 is a TalkSwitch-certified third-party VoIP gateway that is suitable for small branch offices or teleworkers.

  • Page 5: Configuring Ip Addresses

    TalkSwitch Start Guide. Setting the system IP settings Each TalkSwitch unit must be configured with a local IP address. These addresses are used to direct VoIP calls to the appropriate location. V O I P N E T W O R K C O N F I G U R A T I O N G U I D E...
  • Page 6 IP addresses. If so, enter the following IP addresses from your LAN administrator: a) Enter a static IP address for each TalkSwitch unit in the Unit IP address boxes. b) Enter the Subnet mask for the LAN. This address determines the subnet that the unit IP addresses belong to.
  • Page 7 Setting the public IP address If you are setting up an external IP extension, or the SIP server of a TalkSwitch VoIP network, you must configure a public IP address for the TalkSwitch system. Some service provider VoIP networks also require the TalkSwitch system to have a public IP address.

  • Page 8: Configuring The Router

    Internet Service Provider. Leave the Fully qualified domain name box blank. If the TalkSwitch unit is not behind a router, or if a private virtual network is used, the public IP address is the local IP address of the TalkSwitch unit acting as local proxy.
  • Page 9 If you are setting up external IP extensions, a TalkSwitch VoIP network, or a VoIP service that doesn’t handle port forwarding, port forwarding is required. If port forwarding is required, and your router supports uPNP (Universal Plug and Play), ensure uPNP is enabled. The TalkSwitch system will use uPNP to automatically set up port forwarding, and the Automatic (uPNP Enabled) link will appear.
  • Page 10 1. Open the router configuration and navigate to the screen used to set up port forwarding. See your router documentation. 2. Map port 5060 (Type: UDP) to the TalkSwitch unit acting as local proxy. Port 5060 is the default port for forwarding SIP signaling data to the TalkSwitch system.
  • Page 11 8484 allows the TalkSwitch system to configure TalkSwitch IP phones as external IP extensions. 6. Map port 9393 (Type: TCP) to the TalkSwitch unit acting as local proxy. Port 9393 allows remote configuration of the TalkSwitch system. 7. If available, enable Quality of Service (QoS) to give voice traffic priority over data.

  • Page 12: External Ip Extensions

    An external IP extension is an IP phone located outside the office. It is configured as a local extension of a TalkSwitch system, but connects to the system over the Internet or private data network. A user can receive or place a call with their external IP extension through the TalkSwitch unit to the standard telephone network, or to a VoIP network.
  • Page 13 To set up an external IP extension, use the following steps: 1. Add the external IP extension, as described in Adding IP Phones to TalkSwitch. Procedures are available for adding TalkSwitch, Polycom, Grandstream, Counterpath and selected other phones (depending on the market).

  • Page 14: Talkswitch Voip Network

    The TalkSwitch unit in the San Francisco office has a static public IP address, so is designated as the SIP server. The TalkSwitch unit in New York is a SIP client.

  • Page 15: Setting Up A Talkswitch Profile For The Sip Server

    SETTING UP A TALKSWITCH PROFILE FOR THE SIP SERVER The TalkSwitch profile for the SIP server shows registration details and contains authentication information. 1. Start the TalkSwitch management software, and connect to the TalkSwitch system that will act as the SIP server.

  • Page 16: Setting Up A Talkswitch Profile For A Sip Client

    2. Select the VoIP Configuration page. 3. Select Profile TS, which is for configuring the TalkSwitch profile. 4. Leave the This TalkSwitch location is the proxy/registrar check box cleared. 5. Enter the Current public IP address or Fully qualified domain name (FQDN) of the SIP server into the Proxy/registrar server name box.

  • Page 17: Configuring Voip Numbers For A Talkswitch Voip Network

    CONFIGURING VOIP NUMBERS FOR A TALKSWITCH VOIP NETWORK A VoIP number is like a telephone number, and is used to dial a TalkSwitch system at a particular location. Each VoIP number must be unique (i.e. only used at one location).

  • Page 18: Setting Up Line Hunt Groups

    IMPORTANT: Ensure at least one line hunt group uses telephone lines that can reach emergency services. If a VoIP-enabled TalkSwitch unit is present, line hunt group 88 uses the TalkSwitch VoIP network by default, and the other line hunt groups use telephone lines.

  • Page 19: Verifying The Talkswitch Voip Network

    VERIFYING THE TALKSWITCH VOIP NETWORK If you are configuring the TalkSwitch profile for the SIP server, the window enables the View Registrar Entries button. Clicking the button shows the Registrar Entries window with a list of VoIP numbers, their IP addresses and port numbers, and the number of seconds until their registrations with the SIP server will expire.

  • Page 20: Service Provider Voip Network

    To reach an outside party, the user dials the line hunt group number associated with the service provider profile, and then dials the phone number. The TalkSwitch unit routes the call over the Internet to the service provider. If the outside party doesn’t use the same service provider, they are connected over the standard telephone network.

  • Page 21: Setting Up A Service Provider Profile

    SETTING UP A SERVICE PROVIDER PROFILE If you are using a TalkSwitch-certified VoIP service provider, visit www.talkswitch.com/support/ServiceConfigurationGuides.asp to access the service configuration guide for your VoIP service provider. Otherwise use the procedures in this section. A service provider profile contains the registration details for connecting to the service provider’s SIP server.

  • Page 22: Setting Codec Options

    TalkSwitch supports the G.729, G.726 and G.711 (µ-law or A-law) codecs for VoIP calls. If your service provider or equipment requires specific codecs for VoIP or Fax over IP calls, you can restrict TalkSwitch to use the required codec.
  • Page 23 The Codec Options window allows you to select the codecs that your system can use, specify the preferred codec, and clear the unsupported codecs. You can specify the codecs for the TalkSwitch profile, and for each service provider profile. External IP extensions will use the preferred codec specified in the TalkSwitch profile.

  • Page 24: Configuring Voip Numbers For A Service Provider Voip Network

    VoIP service provider. Otherwise use the procedures in this section. A VoIP number is like a telephone number, and is used to dial a TalkSwitch system at a particular location. Your service provider will assign VoIP numbers for each location.
  • Page 25 A line hunt group is a set of lines that are available for making an outbound call. It can use selected telephone lines, all VoIP lines associated with the TalkSwitch VoIP network, or all VoIP lines associated with a service provider VoIP network.

  • Page 26: Advanced Voip Configuration

    Setting up caller ID The VoIP Caller ID area allows you to set up the source for caller ID for outbound VoIP calls. The same setting is used for the TalkSwitch profile and all service provider profiles. Extension names are used by default.

  • Page 27: Saving Settings To Talkswitch

    SAVING SETTINGS TO TALKSWITCH To transfer settings from your computer to the TalkSwitch system, choose File > Save. A window appears indicating the configuration is being sent. V O I P N E T W O R K C O N F I G U R A T I O N G U I D E...

  • Page 28: Verifying Registration

    Clicking the View All Registrations button shows a window with a list of VoIP numbers, their registration status, and the number of seconds until their registrations with the SIP server will expire. This confirms that the TalkSwitch system is registered with a SIP server.

  • Page 29: Appendix A - Talkswitch Voip Network Administration Form

    TalkSwitch is a division of Centrepoint Technologies Inc. TalkSwitch and the TalkSwitch logo are registered trademarks of Centrepoint Technologies Inc. V O I P N E T W O R K C O N F I G U R A T I O N G U I D E...

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