Related Manuals for Emulex Adapters
Summary of Contents for Emulex Adapters
- Page 1 Troubleshooting and Maintenance Manual for Emulex OneConnect™ and LightPulse Adapters ® One Network. One Company. P003409-02A Rev. A Connect with Emulex.
- Page 2 Information furnished by Emulex is believed to be accurate and reliable. However, no responsibility is assumed by Emulex for its use; or for any infringements of patents or other rights of third parties which may result from its use. No license is granted by implication or otherwise under any patent, copyright or related rights of Emulex.
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Page 3: Table Of Contents
The Importance of Compatibility, Driver Updates and Firmware Updates 1 Driver Updates ... 1 Firmware Updates... 2 Emulex Configuration Parameters 3 How Emulex Device Driver Configuration Parameters Work ... 3 Emulex Applications 3 Troubleshooting ... 4 Observing the Problem 4 Isolating the Problem 4 SAN Components ... -
Page 4: Overview
Driver Updates To update your driver, download the latest Emulex driver and utilities from the Emulex Web site. From the main Emulex Web site, click Downloads, click your vendor and then click the link for your operating system (OS). Drivers for Windows •... -
Page 5: Firmware Updates
Emulex Web site: click Downloads, click your vendor, click the link for your operating system (OS) and then click the appropriate firmware link. If your vendor is not listed: from the main Emulex Web site, click Downloads, click Emulex and then click the link for your adapter model. For older adapter models: from the main Emulex Web site, click Downloads and then click Legacy Products. -
Page 6: Emulex Configuration Parameters
Emulex configuration parameters are NOT stored in the adapter flash memory. Unlike other SCSI and Fibre Channel (FC) adapters, Emulex adapters do not store any configuration information such as timers, FC topology or link speed in the adapter flash. When an Emulex adapter is installed into a server, there is no separate configuration step required for the adapter. -
Page 7: Troubleshooting
What do the LEDs on the adapter indicate? Check the adapter and switch LEDs to determine the status. If the LEDs stop flashing or flash an error code, this indicates the adapter may need to be returned to Emulex for repair. See “LED Reference Information” on page 18. Isolating the Problem Once the problem is observed, determine where the problem originates. -
Page 8: Server Components
• Unsupported dual-channel adapters. Some dual-channel adapters are not supported by certain systems. • Bad adapters. If the system stops responding, install the adapter in another server to determine if the problem is the adapter. • Adapter device drivers •... -
Page 9: Checklists
• Check for a good FC link. Verify that there is a good link at the desired speed. Most Emulex adapters have LED lights that provide the link status and current speed of each port. The LED states for each adapter are documented in each adapter's user manual. -
Page 10: Installation Checklist
SAN configuration. • Verify releases for storage and system providers that have a page on the Emulex Web site. If the storage or system provider is not listed, contact them to verify their preferred driver releases. If the storage and system provider does not have preference, Emulex recommends the latest driver and firmware releases. -
Page 11: Upgrade Checklist
It is not required if the OS is loaded from an internal hard disk. The exception to this is the Emulex SBus adapters, as they do require boot code. Consult with your storage and system providers to see if they require boot code installed in the adapter and if so, which version. Boot manuals are located on the same page as the firmware images. -
Page 12: Tools To Collect Data
Instructions for enabling the various levels of event logging in each of the Emulex drivers can be found in the documentation for those drivers on the Emulex Web site. Emulex driver event logging can be enabled dynamically (which means without a system reboot). -
Page 13: Other Ways To Collect Data
The dump stops the selected adapter port and dumps the adapter memory to a file for analysis by Emulex. This is not often required, but can be useful when it is needed. Emulex Technical Support can advise when the adapter memory dump file is required. -
Page 14: Cannot See Devices Or Drives
• Firmware operation and port activity indicate that the link is down. LEDs are visible through openings in the adapter’s mounting bracket and indicate the conditions and results of the POST function. A link-down is indicated when the green LED flashes and the yellow LED is off (see Table 1 on page 21). -
Page 15: Out-Of-Date Driver Version
Emulex drivers and firmware that are qualified for that software. • Problem with third-party management software. Verify with the software vendor that you have the latest versions of software and that you are running Emulex drivers and firmware qualified for that software. •... -
Page 16: Oneconnect And Lightpulse Lp21000 Adapters
Check CEE Switch Configuration. Typical CEE environments will install two Converged Ethernet Adapters in the hosts. Verify that the 10 Gigabit link is operational at the host and at the 10 Gigabit port on the DCE switch. Check FCoE parameters on the DCE switch and ensure no changes were made to the original settings. -
Page 17: When To Contact Emulex
• Verify the environment is supported. If the adapter is a standard Emulex model, use the online knowledgebase located on the support section of www.emulex.com for resolutions to the problem. The knowledgebase is available 24/7. If the knowledgebase does not provide an adequate solution, contact Technical Support. When contacting Technical Support, the information you need to have available will vary according to the type of problem. -
Page 18: Emulex Web Site And Emulex Support
IOC and IOP products, embedded routers and bridges, and embedded SOCs and switches, by clicking the Login link on the Emulex Support page. Report problems, documentation issues, web site navigation difficulties or status of an RMA. - Page 19 Record the information from the bar code label and not the packaging. Get an RMA for 10 Products or Fewer. To return your product to Emulex for repair or replace- ment, you must obtain authorization using the RMA request form for up to 10 units. Return prod- ucts one of these ways: RMA form.
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Page 20: Contact Emulex After Hours, Weekends Or Holidays
• Interoperability/Compatibility (links to compatible products). Select from the many companies that have tested and approved Emulex FC adapters and CNAs. Filter information by manufacturer model, adapter or CNA model, data rate, bus type or OS. Troubleshooting and Maintenance Manual... -
Page 21: Led Reference Information
LED Reference Information Firmware Operation and Port Activity LEDs Emulex adapters have a POST test. Each port has a set of green and yellow LEDs (visible through openings in the adapter's mounting bracket) that indicate the conditions and results of the POST. -
Page 22: Link-Down Or Adapter Waiting
For 8 Gb/s adapters, a solid green LED and a fast triple blinking yellow LED. 8 Gb/s link up: • For 8 Gb/s adapters, a solid Green LED and fast quadruple blinking (4 Hz) yellow LED. 10 Gb/s link up: •... - Page 23 • Yellow (Adapter status; standard Emulex adapter) • Green (Adapter status; standard Emulex adapter) Troubleshooting and Maintenance Manual Page 20...
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Page 24: Led Table
HBAs and CNAs. The 2 Gb/s and 8 Gb/s link speed apply to HBAs only. Table 1: LED Reference Table Yellow LED Green LED Slow blink Fast blink Flashing 10 Gb/s adapters 3 blinks 8 Gb/s adapters: 2 blinks 3 blinks 4 blinks 4 Gb/s adapters: 1 blink...
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