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WARNING: To avoid ELECTRICAL SHOCK always disconnect the unit from the power source BEFORE
attempting any repair. If this guide does not correct the problem, call your local dealer or Technical
Problem
Auger not turning
Smoke smell or dust in
house
Room blower not operating
Exhaust blower not
operating
Lazy Fire
Blown Fuse
High Pellet Consumption
Squeaking Noise
Pinging or Rattling Noise
Trouble‐Shooting Guide
Support at 1‐800‐245‐6489.
Cause
1. Bad auger motor.
2. Foreign matter jamming
auger.
3. Vacuum sensor.
1. Improper exhaust connection.
1. Loose thermal sensor.
2. Blower speed set higher than
heat range, causing stove to cool
and blower to cycle.
3. Loose connection.
1. Loose connection.
2. Bad blower.
3. Bad vacuum sensor.
1. Bad exhaust blower.
2. Excessive pellet moisture.
3. Excessive ash build‐up.
4. Low quality pellets.
1. Power surge.
2. Exposed wire.
3. Electrical component shorting. 3. Check motors and blowers for
1. Low quality or non‐uniformly
sized pellets.
1. Obstruction in auger tube.
2. Blower Noise.
1. Foreign material in blower.
Solution
1. Replace auger motor.
2. Remove pellets and object.
3. Check exhaust blower.
1. Check exhaust connections for
leaks, especially the exhaust
blower connect. Seal leaks with
silicone, aluminum tape or a hose
clamp.
1. Tighten connection on sensor.
2. Lower blower speed.
3. Check control board
connection.
1. Check control board
connection.
2. Replace blower.
3. Replace vacuum sensor.
1. Inspect and replace blower.
2. Keep pellets dry.
3. Thoroughly clean unit.
4. Use only PFI premium pellets.
1. Replace fuse; use surge
protector.
2. Check for exposed or frayed
wire and loose connections.
obstructions or short circuits.
1. Use premium pellets or try
another pellet brand.
1. Check auger tube for foreign
objects.
2. Remove, clean, and oil blower.
1. Check both blowers for
material.
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