Guarantee/Customer Service - Electrolux ECN 30104 W User Manual

10 electrolux

Guarantee/Customer Service

Standard guarantee conditions
We, Electrolux, undertake that if within
12 months of the date of the purchase
this Electrolux appliance or any part there
of is proved to be defective by reason
only of faulty workmanship or materials,
we will, at our option repair or replace the
same FREE OF CHARGE for labour,
materials or carriage on condition that:
The appliance has been correctly
installed and used only on the
electricity supply stated on the rating
plate.
The appliance has been used for
normal domestic purposes only, and
in accordance with the manufacturer's
instructions.
The appliance has not been serviced,
maintained, repaired, taken apart or
tampered with by any person not
authorised by us.
Electrolux Service Force Centre must
undertake all service work under this
guarantee
Any appliance or defective part
replaced shall become the Company's
property.
This guarantee is in addition to your
statutory and other legal rights.
Exclusions
Damage or calls resulting from
transportation, improper use or
neglect, the replacement of any light
bulbs or removable parts of glass or
plastic.
Costs incurred for calls to put right an
appliance which is improperly installed
or calls to appliances outside the
United Kingdom.
Appliances found to be in use within a
EN
commercial environment, plus those
which are
agreements.
Products of Electrolux manufacturer
that are not marketed by Electrolux
Service and Spare Parts
In the event of your appliance requiring
service, or if you wish to purchase spare
parts, please contact your local Service
Force Centre by telephoning
0870 5 929 929
Your telephone call will be automatically
routed to the Service Force Centre
covering your postcode area.
For the address of your local Service
Force Centre and further information
about Service Force, please visit the
website at
www.serviceforce.co.uk
Before calling out an engineer, please
ensure you have read the details under
the heading "Something not working"
When you contact the Service Force
Centre you will need to give the following
details:
1. Your name, address and postcode.
2. Your telephone number.
3. Clear concise details of the fault.
4. The model and Serial number of the
appliance (found on the rating plate).
5. The purchase date.
Please note a valid purchase receipt or
guarantee documentation is required for
in guarantee service calls.
Customer Care
For general enquiries concerning your
Electrolux appliance, or for further
information on Electrolux products
subject to rental