Summary of Contents for Smart Technologies SMART Bridgit 4.5
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SMART Bridgit® 4.5 Windows operating systems Installation and system administrator's guide...
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Trademark notice SMART Bridgit, SMART Board, SMART Meeting Pro, SMART Notebook, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. Microsoft, Windows, Windows Server, Windows Vista, DirectShow, Internet Explorer and Microsoft Outlook are either a registered trademark or trademarks of Microsoft Corporation in the U.S.
Contents Introducing SMART Bridgit conferencing software Software components Global Server Network (GSN) option SMART Scheduler SMART Scheduler Outlook add-in Installing SMART Bridgit software Preparing for installation SMART Bridgit server requirements Server security Client security Installing SMART Bridgit server software Configuring the server software Setting passwords Changing SMART Bridgit server setup options Setting meeting options Managing a Global Server Network (GSN)
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C O N T E N T S Bandwidth and scalability Bandwidth requirements Examples of bandwidth requirements Scaling SMART Bridgit Appendix A: Troubleshooting Using the SMART Bridgit troubleshooting tool Monitoring a meeting's performance - presenter Monitoring a meeting's performance – participant Minimizing network latency Troubleshooting SMART Bridgit server connections Troubleshooting administration tool connections Troubleshooting SMART Scheduler...
Chapter 1 Introducing SMART Bridgit conferencing software Software components SMART Bridgit Server software (Windows only) SMART Bridgit Administration Tools SMART Bridgit client software Features and highlights Global Server Network (GSN) option SMART Scheduler SMART Scheduler Outlook add-in SMART Bridgit® conferencing software is a cost effective client/server application that lets you easily schedule meetings to connect, share and collaborate between SMART Board interactive whiteboards, interactive displays and local and remote participants anytime, anywhere.
C H A P T E R 1 Introducing SMART Bridgit conferencing software SMART Bridgit Administration Tools SMART Bridgit Server software also includes an Administration Tools application. You can use SMART Bridgit Administration Tools to configure servers and view their statuses, manage your SMART Bridgit conferencing software licenses and change password, sharing and remote control settings.
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C H A P T E R 1 Introducing SMART Bridgit conferencing software SMART Bridgit conferencing software and SMART Meeting Pro™ software SMART Bridgit conferencing software is integrated with SMART Meeting Pro software and SMART Product Drivers to provide screen sharing and simultaneous viewing of multiple shared displays, VoIP and webcam functionality. SMART Bridgit works best with SMART Meeting Pro 3.0 and SMART Meeting Pro Premium version 2.1 and 2.2.
C H A P T E R 1 Introducing SMART Bridgit conferencing software Global Server Network (GSN) option The SMART Bridgit Global Server Network (GSN) is a network of SMART Bridgit servers at different geographical locations. The GSN optimizes bandwidth and reduces latency by detecting the fastest server in each GSN and then automatically connecting the client to that server, regardless of the server they initially connected to.
Chapter 2 Installing SMART Bridgit software Preparing for installation SMART Bridgit server requirements Software licensing Managing software licenses purchased prior to February 22, 2012 Managing SMART Bridgit software licenses purchased after February 22, 2012 Access requirements Network administration experience Access to servers and infrastructure components on your network Administrator rights About SMART Bridgit security Server security...
C H A P T E R 2 Installing SMART Bridgit software This chapter contains information you will need to prepare for installation as well as procedures that will lead you through the installation process of SMART Bridgit software and its options. Preparing for installation SMART Bridgit conferencing software is scalable, so system requirements vary.
C H A P T E R 2 Installing SMART Bridgit software Software licensing During the 60-day free evaluation period. After the evaluation version expires, users can no longer conduct meetings on the server and must purchase and activate a software license. Managing software licenses purchased prior to February 22, 2012 If you purchased a SMART Bridgit software prior to February 22, 2012, you got a server license with its own product key.
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C H A P T E R 2 Installing SMART Bridgit software Private local area network (LAN) use If your SMART Bridgit server will be used only in a private LAN, you need access to the following components of your LAN infrastructure: An administrator login account with installation rights for the server computer you’ll install SMART Bridgit server software on.
C H A P T E R 2 Installing SMART Bridgit software Administrator rights After you install and configure SMART Bridgit server software, you may want to administer the server to check information such as performance logs and use records. To do this, your administrator needs physical or remote login access and a user login account on the SMART Bridgit server computer.
C H A P T E R 2 Installing SMART Bridgit software Password type Description An optional password that a meeting participant uses when connecting to a Server access SMART Bridgit server. The server access password allows the participant to password access the server and view the list of meetings on it.
C H A P T E R 2 Installing SMART Bridgit software To check if your public domain name resolves to an IP address 1. Select Start > Run on the computer where you'll install the SMART Bridgit server software. 2. Type cmd, and then press ENTER. A Command Prompt dialog boxappears.
C H A P T E R 2 Installing SMART Bridgit software Firewalls for the client should allow outbound communication from the client on all specified ports. For best performance, allow inbound TCP and UDP traffic to the server on the default ports specified in the following table.
C H A P T E R 2 Installing SMART Bridgit software N O T E Although proxy servers protect internal networks from intruders, they unavoidably introduce network latency. If you incorporate a proxy server, configure each meeting participant’s Internet browser to allow access to the SMART Bridgit server.
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C H A P T E R 2 Installing SMART Bridgit software With VoIP audio and webcam video Windows 2.0 GHz processor 2 GB RAM Broadband Internet connection 2.0 GHz Intel processor 2 GB of RAM Broadband Internet connection Webcam requirements Windows Internal webcam or iSight camera QuickTime application program...
C H A P T E R 2 Installing SMART Bridgit software N O T E You can download or update SMART software downloads from smarttech.com/downloads. SMART Scheduler requirements Minimum computer requirements SMART Scheduler server requirements 2.0 GHz processor 1 GB of RAM Windows Server 2003 R2 or 2008 R2 operating system 10 Mbps network interface card that supports the TCP/IP Network connection to your Microsoft Exchange Server...
C H A P T E R 2 Installing SMART Bridgit software Installing SMART Bridgit server software Introduction When installing SMART Bridgit server software, consider the following points: If you install SMART Bridgit server software on a dedicated server with one network interface card (NIC), select All (default) to bind SMART Bridgit conferencing software to all IP addresses.
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C H A P T E R 2 Installing SMART Bridgit software 4. Read the agreement. If you accept, click I accept, and then click Next. N O T E If you want to keep a hard copy of the agreement for your records, click Print. The Destination Folder dialog box appears.
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C H A P T E R 2 Installing SMART Bridgit software 9. Configure the ports using the following options: Primary TCP port By default, SMART Bridgit conferencing software uses port 80 as its primary port. If your server is running another application that uses port 80, you must assign SMART Bridgit conferencing software to an unoccupied port.
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C H A P T E R 2 Installing SMART Bridgit software 11. Optionally, create the following passwords for server password security: An optional password that a meeting participant uses when Server access connecting to a SMART Bridgit server. The server access password password allows the participant to access the server and view the list of meetings on it.
C H A P T E R 2 Installing SMART Bridgit software Upgrading SMART Bridgit server software To upgrade your SMART Bridgit server software 1. Go to smarttech.com/downloads. 2. Download SMART Bridgit software and run the ConferenceServicesSetup.exe file. A message appears asking if you want to upgrade or repair the program components from the previous version and warning you that all open meetings will be closed during the upgrade.
C H A P T E R 2 Installing SMART Bridgit software After you activate the product key, your server software information appears in the Licenses for selected server table, the related status changes to Activated, and you have 500 installed licenses. ...
C H A P T E R 2 Installing SMART Bridgit software To activate your license by phone 1. Call SMART Technical Support (smarttech.com/contactsupport) and request your product key and installation ID. The Support representative uses your product key and installation ID to create and provide your activation key.
Chapter 3 Configuring the server software Setting passwords Changing the server access password Changing the meeting creation password Changing the administrator access password Assigning an API password Changing SMART Bridgit server setup options Setting meeting options Disabling remote control Disabling webcams Disabling text chat Disabling the Raise Hand feature Disabling the Knock feature...
C H A P T E R 3 Configuring the server software To change server access passwords 1. Double-click the SMART Bridgit Administration Tools icon on the server's desktop, and then click the Security tab. 2. Select Server access password in the Client access passwords area. 3.
C H A P T E R 3 Configuring the server software 3. Type the passwords you want to use. Use a semicolon to separate multiple passwords (for example, apple;banana;pear). N O T E S To revoke a password, remove it from the list. If the server access password and meeting creation password are identical, you're prompted for only the server access password.
C H A P T E R 3 Configuring the server software To assign an API authorization password 1. Double-click the SMART Bridgit Administration Tools icon on the server's desktop, and then click the Security tab. 2. Select API authorization password in the Server access passwords area. 3.
C H A P T E R 3 Configuring the server software Disabling remote control To prevent presenters from sharing control of their computers with other participants, disable the remote control setting in SMART Bridgit Administration Tools. To disable remote control 1.
C H A P T E R 3 Configuring the server software To disable text chat in SMART Bridgit meetings 1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop, and then click the Options tab. 2. Clear the Enable Chat check box. ...
C H A P T E R 3 Configuring the server software 2. Clear the Enable Knock check box. N O T E S The Knock feature is available in active meetings until they end. The Knock feature is disabled in new meetings and the Knock to Join button doesn't appear to participants trying to join the meeting.
C H A P T E R 3 Configuring the server software 2. Clear the Enable Audio check box. N O T E S Meeting audio is available in active meetings until they end. Meeting audio is disabled in new meetings. To select a default audio optimization when using VoIP 1.
Chapter 4 Managing a Global Server Network (GSN) About the Global Server Network (GSN) A SMART Bridgit GSN is a network of SMART Bridgit servers in different geographical locations. A GSN optimizes bandwidth and reduces latency for enterprise SMART Bridgit deployment. You don't have to install the GSN separately. Install the SMART Bridgit server software and use SMART Bridgit Administration Tools to configure the GSN options.
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C H A P T E R 4 Managing a Global Server Network (GSN) To set up your local GSN server 1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop, and then click the Servers tab. 2. Type a name for your server in the Description box in the Server setup information area. 3.
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C H A P T E R 4 Managing a Global Server Network (GSN) Removing a local server from a GSN To remove a SMART Bridgit server from a GSN 1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop. 2.
C H A P T E R 4 Managing a Global Server Network (GSN) 3. Click Apply. The new information is pushed to all other servers in the GSN. Ending a GSN meeting To end a meeting on the local GSN server 1.
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C H A P T E R 4 Managing a Global Server Network (GSN) Selecting or viewing server information To select or view a GSN server 1. Double-click the SMART Bridgit icon on your desktop. The SMART Bridgit Software dialog box appears. 2.
Chapter 5 Administering the server software About SMART Bridgit Administration Tools Viewing status information Viewing active meetings Broadcasting messages to participants Viewing status information Viewing and saving usage reports Setting log purge frequency Managing servers and meetings Placing a server on hold Ending a meeting Controlling SMART Bridgit conferencing software services Customizing the SMART Bridgit server's web page...
C H A P T E R 5 Administering the server software Viewing status information You can use SMART Bridgit Administration Tools to view status information for SMART Bridgit Server software, including active meetings, licenses and server usage. Viewing active meetings To view active meetings 3.
C H A P T E R 5 Administering the server software Viewing status information To view status information 3. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop, and then click the Servers tab. A table of active servers appears. The table includes the following information: Server IP address or domain name A description of the server The port being used for the server...
C H A P T E R 5 Administering the server software 2. In the server usage report, select the entries you want to save. Ensure no entries are selected if you want to save the entire report. 3. Click Save Report. If no entries are selected, a Save As dialog box appears.
C H A P T E R 5 Administering the server software To place a server on hold or reactivate it 1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop, and then click the Servers tab. 2. Select the server in the Server list that you want to place on hold or to reactivate. 3.
C H A P T E R 5 Administering the server software To control SMART Bridgit conferencing software services 1. Open the Windows Services administration console (Control Panel > Administrative Tools > Services). 2. Double-click SMART Bridgit Master Service. The SMART Bridgit Master Service Properties dialog box appears. 3.
Administering the server software 3. Save the web page file in the server’s application directory. N O T E S The default directory location is C:\Program Files\SMART Technologies\SMART Bridgit. For enhanced security, SMART Bridgit Server makes CustomPage.htm available only to a internet browser. If your custom page includes images or other files, those images and files must be hosted on a different server and referenced with absolute links in the custom page.
Chapter 6 Using SMART Scheduler Introduction SMART Scheduler requirements Minimum computer requirements Installing SMART Scheduler server software Installing the software Configuring SMART Scheduler Server Upgrading SMART Scheduler Server Installing the SMART Scheduler Outlook add-in from a command line Removing the SMART Scheduler Outlook add-in Introduction If you're using a Windows operating system, the SMART Scheduler option integrates the SMART Bridgit server with Microsoft Exchange Server and Microsoft Outlook Clients.
<yourserver.com> is the URL of your SMART Bridgit Server. On your SMART Bridgit server, go to C:\Program Files\SMART Technologies\SMART Bridgit\SMARTSchedulerInstallers and then copy the SMARTSchedulerServerSetup.exe file to the computer you’re installing it on. Installing the software The ports that the Microsoft Exchange Server or Exchange client use depend upon the versions installed.
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C H A P T E R 6 Using SMART Scheduler To install SMART Scheduler Server software 1. Double-click the SMARTSchedulerServerSetup.exe installation file. The SMART Scheduler Server – InstallShield Wizard welcome screen appears. N O T E The installer won’t run on a computer with Microsoft Outlook. 2.
C H A P T E R 6 Using SMART Scheduler 3. Click OK to accept the default location, or type a new location. The CDO Installation file downloads to the specified location. 4. Browse to where you saved the file and double-click the ExchangeMapiCdo.msi file. 5.
C H A P T E R 6 Using SMART Scheduler 3. Remove the installed SMART Scheduler Outlook add-in software. 4. Remove Microsoft Messaging, API and Collaboration Data Objects (CDO). N O T E The current versions of these components are installed during the upgrade procedure. 5.
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C H A P T E R 6 Using SMART Scheduler 4. Specify configuration options for the installer. SERVERNAME The address of the SMART Bridgit Server on which your SMART Scheduler meetings will run. USEPASSWORD Whether your SMART Scheduler meetings are password protected (0 or The SMART Scheduler e-mail address MAILBOX ...
C H A P T E R 6 Using SMART Scheduler Removing the SMART Scheduler Outlook add-in I M P O R T A N T Do not remove files for other SMART software products you want to continue to use. If you are unsure, contact SMART Technical Support for more information.
C H A P T E R 6 Bandwidth and scalability Bandwidth requirements SMART Bridgit conferencing software performs best when you allocate at least 300 Kbps of network bandwidth on your server for each meeting participant, both inbound to, and outbound from, the server.
C H A P T E R 6 Bandwidth and scalability SMART Bridgit resource Bandwidth required 9 Kbps One shared desktop with a resolution of 1024 × Four open microphones using the standard quality 25 Kbps × 4 = 100 Kbps setting Four open webcams with moderate activity 60 Kbps ×...
Appendix A Troubleshooting Using the SMART Bridgit troubleshooting tool Screen capture technology Sharing color quality Audio Connection Monitoring a meeting's performance - presenter Improving performance Monitoring a meeting's performance – participant Improving performance Minimizing network latency Symptoms Solution Other suggestions Verifying communication protocol Checking for firewalls Measuring latency and packet loss Troubleshooting SMART Bridgit server connections...
A P P E N D I X Troubleshooting This section includes troubleshooting topics and information on how to get technical support. It also shows how you can use the SMART Bridgit software troubleshooting tool to optimize your system configuration and resolve problems. Using the SMART Bridgit troubleshooting tool SMART Bridgit software has a troubleshooting tool that you can use to determine the cause of issues you could have.
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A P P E N D I X Troubleshooting SMART Bridgit software uses the following three types of technology to share screens during a meeting. Type of Description technology SMART Bridgit software attempts to use this sharing method first because it offers the Mirror best performance.
A P P E N D I X Troubleshooting Field/option Description When to use/why it’s important Hardware Indicates whether If you use a low-end video card in your system and acceleration hardware acceleration is you disable hardware acceleration, you increase the status on or off.
A P P E N D I X Troubleshooting Audio Use the following options to adjust your audio settings. Option Description When to use/why it’s important Enables echo Disable this option only if the computer's power is very Enable echo cancellation for limited, because it takes slightly more processing power to cancellation...
A P P E N D I X Troubleshooting Connection This section provides server connection status details, as well as information on ports and proxy connections. Field Description When to use/why it’s important Displays the server name Status only Starting server that you typed when you To change which server is in use, double- connected SMART Bridgit...
A P P E N D I X Troubleshooting Monitoring a meeting's performance - presenter When you present in a meeting, an hourglass could appear on the Show/Hide Partipant List button while SMART Bridgit software sends updates to the other participants. The hourglass disappears once all the participants can see your desktop.
A P P E N D I X Troubleshooting The procedure for reducing the desktop resolution varies between versions of the Mac operating system software. However, the option is always available in the Apple ( ) menu > System Preferences > Displays. If you're the meeting owner, you can choose an audio optimization setting that could improve performance.
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A P P E N D I X Troubleshooting Reduce the level of Windows hardware acceleration. Select Control Panel > Display > Settings > Advanced. Click the Troubleshoot tab and drag the level of Hardware acceleration toward None. Test SMART Bridgit software's performance and reduce the hardware acceleration more if necessary.
A P P E N D I X Troubleshooting Minimizing network latency This topic details steps you can take if your client’s program is slow or unresponsive during a meeting. Latency, the time lag between sending a message to a remote computer and receiving a response, can cause noticeable performance issues in SMART Bridgit software.
A P P E N D I X Troubleshooting Verifying communication protocol SMART Bridgit software uses three types of network protocols: TCP for data and video UDP for VoIP audio HTTP if a client is unable to connect to the server using TCP Communications using TCP and UDP have lower network delays than those using HTTP protocol, and using them helps to prevent latency issues.
A P P E N D I X Troubleshooting Microsoft Windows operating systems include the PathPing tool to measure packet loss rate and latency. PathPing sends packets to each router on the path to a destination for an interval, and then it computes results based on the packets returned from each hop.
A P P E N D I X Troubleshooting Configuring the client's HOSTS file on page 71 Verifying port forwarding and firewall configuration on page 72 Verifying the network's DNS configuration Verify that the network’s DNS is configured correctly so the IP address resolved by the network’s DNS is the same as the SMART Bridgit Server’s IP address.
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A P P E N D I X Troubleshooting For more information, see Configuring the server software on page 23. N O T E If the SMART Bridgit Software Administration Tools window doesn’t appear, see Manually updating the Windows registry on the next page to enter the domain name or IP address manually in the Windows registry.
To enter the domain name or IP address in the Windows registry 1. Start the Windows registry editor and browse to HKEY_LOCAL_ MACHINE\SOFTWARE\SMART Technologies Inc.\Bridgit Data- conferencingSoftware\3.0. 2. Type your SMART Bridgit server’s domain name or IP address in the MasterServerDomainName boxes.
A P P E N D I X Troubleshooting To add the domain name to the Windows HOSTS file 1. Go to C:\Windows\system32\drivers\etc on the SMART Bridgit client computer, and then open the HOSTS file. 2. Add an entry so that the domain name you’re using to connect to the SMART Bridgit server resolves to the server’s IP address.
A P P E N D I X Troubleshooting Troubleshooting administration tool connections Symptom When you install SMART Bridgit software with IP binding, SMART Bridgit Administration Tools doesn’t connect to the SMART Bridgit server. Solution Use one of the following procedures to connect SMART Bridgit Administration Tools to the SMART Bridgit server: Directing IP traffic to the SMART Bridgit server below (recommended solution) Moving the server's IP address to the top of the IP settings list on the next page...
A P P E N D I X Troubleshooting I M P O R T A N T Because other applications can use the hostname, you should remove the line you added in step 4 after you configure the SMART Bridgit Server. You can remove the line or comment it out (by inserting a “#”...
A P P E N D I X Troubleshooting To make SMART Bridgit software's primary port available 1. Stop applications that use SMART Bridgit software’s primary port. 2. Open SMART Bridgit Administration Tools and configure SMART Bridgit software. For more information, see Verifying SMART Bridgit server configuration.
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A P P E N D I X Troubleshooting 3. Type SMARTSchedulerServer.exe>>log.txt, and then press ENTER. The SMART Scheduler Server service starts. The log information re-directs to the log.txt file. 4. Wait a few minutes, and then press CTRL+C. The server stops and the command prompt returns. 5.
Index access requirements ending a meeting activating manually using the SMART activation server administering the server software firewalls administration checking for server software configuring audio settings 29, 61 Global Server Network bandwidth and scalability bandwidth requirements adding a remote server examples changing server information broadcasting messages...
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I N D E X SMART Bridgit Server software Installing SMART Scheduler Outlook add-in licenses prerequisites 15, 45 removing server or user licenses removing Outlook add-in licensing SMART Bridgit Server software 20 using SMART Scheduler Server installing upgrading message of the day SMARTBridgit Server software minimizing network latency upgrading...
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