User's Manual

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   Summary of Contents for Citizen CT-S310II

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    WEEE MARK If you want to dispose of this product, do not mix it with general household waste. There is a separate collection systems for used electronics products in accordance with legislation under the WEEE Directive (Directive 2002/96/EC) and is effective only within European Union. Wenn Sie dieses Produkt entsorgen wollen, dann tun Sie dies bitte nicht zusammen mit dem Haushaltsmüll.

  • Page 3: Declaration Of Conformity

    Declaration of Conformity This printer conforms to the following Standards: The Low Voltage Directive 2006/95/EC, the EMC Directive 2004/108/EC, the RoHS Directive 2002/95/EC, and the WEEE Directive 2002/96/EC. LVD : EN60950-1 EMC: EN55022 Class A EN61000-3-2 EN61000-3-3 EN55024 This declaration applies only to the 230-V model. IMPORTANT: This equipment generates, uses, and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual, may cause interference to radio communications.

  • Page 4: General Precautions

    If you find omissions, errors, or have questions, please contact your Citizen Systems dealer. If you find any pages missing or out of order, contact your Citizen Systems dealer for a replacement. *TZ30-M01 is the model name printed on the rating plate of the CT-S310II.

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    SAFETY PRECAUTIONS ...WHICH SHOULD BE STRICTLY OBSERVED Before using this product for the first time, carefully read these SAFETY PRECAUTIONS. Improper handling may result in accidents (fire, electric shock or injury). In order to prevent injury to operators, third parties, or damage to property, special warning symbols are used in the User’s Manual to indicate important items to be strictly observed.

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    • Dropping a metallic foreign object into the printer, may cause printer failure, fire, or electric shock. Should it occur, immediately turn the printer off, unplug it from the supply outlet, and call your local Citizen Systems dealer. Do not handle the printer in the following ways: Do not subject the printer to strong impacts or hard jolts (e.g., being...

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    CAUTION Do not use the printer under the following conditions. Avoid locations subject to vibration or instability. Avoid locations where the printer is not level. • The printer may fall and cause an injury. • The quality of printing may deteriorate. Do not obstruct the printer’s air vents.

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    • Neglecting these cautions may cause wires or insulation to break, which could result in electric leakage, electric shock, or printer failure. If the power cord sustains damage, contact your Citizen Systems dealer. Do not leave things around the electric outlet.

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    CAUTION Caution label is attached in the position shown in the following figure. Carefully read the handling precautions before using the printer. THIS LABEL INDICATES THE RISK OF BURNS DUE TO THE HIGH TEMPERATURE OF THE PRINT HEAD AND A RISK OF BEING CUT BY THE MANUAL AND AUTO CUTTERS WHILE THE PAPER COVER IS OPEN.

  • Page 10: Daily Maintenance

    Do not touch any of the moving parts (e.g., paper cutter, gears, active electric parts) while the printer is working. In case of trouble do not attempt to repair the printer. Ask Citizen Systems service for repair. Be careful that the covers do not pinch your hands or fingers.

  • Page 11: Table Of Contents

    THE TABLE OF CONTENTS 1. GENERAL OUTLINE ..............9 1.1 Features ..................9 1.2 Unpacking ..................10 1.3 Model Classification ..............10 1.4 Basic Specifications..............11 2. EXPLANATION OF PRINTER PARTS ........12 2.1 Printer Appearance..............12 2.2 Inside the Paper Cover ..............15 2.3 Other Built-in Functions ..............

  • Page 12: General Outline, Features

    1. GENERAL OUTLINE The CT-S310II line thermal printer series is designed for use with a broad array of terminal equipment including data, POS, and kitchen terminals. These printers have extensive features so they can be used in a wide range of applications.

  • Page 13: Unpacking, Model Classification

    1.2 Unpacking Make sure the following items are included with your printer. Printer: Quick Start Guide: AC power cord: Rubber feet: Power switch cover: Partition: USB cable Wall-mounting bracket kit: 1 Sample paper roll: 1 roll Note: *: USB interface types only CD-ROM: In designated markets AC power cord...

  • Page 14: Basic Specifications

    1.4 Basic Specifications Item Specifications Model CT-S310II Print method Line thermal dot print method Print width 72 mm/576 dots, 64 mm/512 dots, 52.5 mm/420 dots, 48 mm/384 dots, 45 mm/360 dots, 48.75 mm/390 dots, 68.25 mm/546 dots 8 × 8 dots/mm (203 dpi) Dot density Print speed 160 mm/s (fastest, print density 100%), 1280 dot-lines/s...

  • Page 15: Explanation Of Printer Parts, Printer Appearance

    2. EXPLANATION OF PRINTER PARTS 2.1 Printer Appearance Names of parts Paper cover Cover open lever Front cover Rear connectors Operation panel Power switch (Front view) (Rear view) Paper cover Open to load paper. Cover open lever Use this lever to open the paper cover. Front cover Open and close this cover to clear a cutter lock.

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    Operation panel POWER LED (green) ERROR LED (red) FEED button POWER LED (green) Lights when the power is on, turns off when the power is off. Flashes when data is incoming or a memory error has occurred. The light dims when entering the energy saving mode and brightness slowly changes.

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    Rear connectors AC inlet USB cable clamp Interface connector (USB, serial) Cash drawer kick-out connector Interface connector (USB, serial) Connects to the interface cable (USB, serial). Cash drawer kick-out connector Connects to the cable from the cash drawer. AC inlet Connects to the AC power cord.

  • Page 18: Inside The Paper Cover

    2.2 Inside the Paper Cover Paper-end sensor (PE sensor) Platen Auto cutter Manual cutter Print head (thermal) Platen Feeds the paper. Manual cutter For cutting the paper manually. Auto cutter For cutting the paper automatically. Refer to 5.3 Manual Setting of Memory Switches Print head (thermal) Prints characters and graphic data on paper (paper rolls).

  • Page 19: Other Built-in Functions

    2.3 Other Built-in Functions Buzzer Buzzes when errors occur or when operations or command operations are performed. Refer to 4.6 Error Messages User memory You can save user-defined logo and character data in this memory. Data remains stored in this memory even if the printer is turned off. For information on how to save data, refer to the Command Reference.

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    Paper saving functions You can set the following functions to save paper by setting the MSW8-3 to 8-5 memory switches. • Delete top margin The printer back feeds when printing starts to eliminate the top margin from the paper. Set the amount of back feed. •...

  • Page 21: Setup, Connecting The Ac Power Cord

    3. SETUP 3.1 Connecting the AC Power Cord Turn off the power. Connect the AC power cord to the AC inlet, and insert the plug into an electric outlet. AC power cord AC inlet CAUTION Use an AC power source that does not also supply power to equipment that generates electromagnetic noise.

  • Page 22: Connecting Interface Cables

    3.2 Connecting Interface Cables Turn off the power. Orient the interface cable correctly and insert it into the interface connector. USB interface Serial interface CAUTION When disconnecting the cable, always hold the connector. Be careful not to insert the USB interface cable into the cash drawer kick-out connector.

  • Page 23: Connecting The Cash Drawer

    3.3 Connecting the Cash Drawer Turn off the power. Confirm the orientation of the cash drawer kick-out cable connector and connect it to the cash drawer kick-out connector at the back of the printer. Remove the screw for the ground wire. Screw the cash drawer’s ground wire to the body of the printer.

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    (1) Connector pin configuration Signal Function Frame ground Connector used: TM5RJ3-66 (Hirose) or DRAWER1 Cash drawer 1 drive signal equivalent DRSW Cash drawer switch input Applicable connector: Cash drawer drive power supply TM3P-66P (Hirose) or equivalent DRAWER2 Cash drawer 2 drive signal Signal ground (common ground on circuits) (2) Electric characteristics...

  • Page 25: Precautions For Installing The Printer

    3.4 Precautions for Installing the Printer The printer can be used horizontally, vertically, or installed on a wall. Horizontal position Vertical position Wall installation CAUTION Do not use the printer under the following conditions. Locations subject to vibration or instability. Locations that are very dirty or dusty.

  • Page 26: Partition For 58-mm Wide Paper Roll

    3.5 Partition for 58-mm Wide Paper Roll Turn off the power. Pull the cover open lever forward and open the paper cover. Set the partition provided in a slot that matches the size of the paper roll you are using. However, to use an 80 mm wide paper roll, remove the partition. See “5.3 Manual Setting of Memory Switches”...

  • Page 27: Long Life Print (llp) Function Settings

    3.6 Long Life Print (LLP) Function Settings The service life of the print head was increased by reducing the pressure that it contacts the paper. Long Life Print (LLP) is enabled by changing the positions of the lever switches inside the paper cover. Turn off the power.

  • Page 28: Loading Paper

    3.7 Loading Paper Turn on the power. Pull the cover open lever forward and open the paper cover. Load the paper roll so that the printable side of the paper is facing down, as shown by arrow A. Pull a few cm of paper straight out in the direction of arrow B. Close the paper cover until you hear a click.

  • Page 29: Attaching The Power Switch Cover, Installing The Driver And Utilities

    The driver and utilities are on the CD-ROM provided in the package. Install them if necessary. The explanation for the driver’s installation, functions, and usage are on the CD-ROM. It is also possible to download the latest files from the sites below. — 26 —...

  • Page 30: Maintenance And Troubleshooting, Periodic Cleaning

    4. MAINTENANCE AND TROUBLESHOOTING 4.1 Periodic Cleaning A dirty print head or platen may reduce printing quality or cause malfunctions. We recommend cleaning the printer periodically (every 2 to 3 months) as shown below. Turn off the power. Pull the cover open lever forward and open the paper cover. Wait a few minutes until the print head cools.

  • Page 31: Clearing A Cutter Lock (1)

    4.2 Clearing a Cutter Lock (1) The ERROR LED flashes and the auto cutter blade remains extended because a foreign object or paper jam is obstructing it. If the ERROR LED is flashing, clear the locked cutter as shown below. Turn on the power.

  • Page 32: Clearing A Cutter Lock (2)

    The print head is hot immediately after printing. Do not touch it. Do not touch the print head with bare hands or metal objects. If the above procedure does not retract the auto cutter, contact your Citizen Systems dealer. — 29 —...

  • Page 33: Self-printing

    4.4 Self-printing While paper is loaded, press and hold the FEED button while turning the power on. Hold the FEED button down for about one second and then release it to start self-printing. The printer prints its model name, version, memory switch settings, and a list of built-in fonts.

  • Page 34: Hexadecimal Dump Printing

    4.5 Hexadecimal Dump Printing Print received data in hexadecimal. If problems such as missing or duplicated data occur, this function allows you to check whether or not the printer is receiving data correctly. How to do hexadecimal dump printing Load paper. While the paper cover is open, press and hold the FEED button while turning the power on, and then close the paper cover.

  • Page 35: Error Messages

    4.6 Error Messages Paper-end When the end of the roll of paper is detected, the ERROR LED lights. Load a new paper roll. Paper cover open When the paper cover is open, the ERROR LED lights. If the paper cover is opened during printing, the ERROR LED flashes.

  • Page 36: Operating Precautions For Serial Interface

    The status display for various messages is shown below. POWER LED ERROR LED Status Buzzer (green) (red) Paper-end Lights Lights Paper cover open or front Lights Lights cover open Paper cover open or front Lights cover open Cutter locked Lights Memory error —...

  • Page 37: Other, External Views And Dimensions

    5. OTHER 5.1 External Views and Dimensions (Unit: mm) — 34 —...

  • Page 38: Printing Paper

    5.2 Printing Paper Use the paper shown in the following table or paper of the same quality. Paper type Product name Recommended TF50KS-E2D, TF50KS-E or TF60KS-E from Nippon Paper thermal roll PD150R or PD160R from Ohji Paper paper PA220AG, HP220A, HP220AB-1, F230AA or P220AB from Mitsubishi Paper (Unit: mm) Printable side Paper width 80...

  • Page 39: Manual Setting Of Memory Switches

    5.3 Manual Setting of Memory Switches Memory switches are used to set various printer settings. The memory switches can be set manually (set by hand on the printer) or by commands. This section explains how to perform manual settings. For information on how to set the memory switches using commands, please refer to the Command Reference.

  • Page 40

    MSW3-7 MSW8-1 MSW6-2 Paper Character Model Full Col CBM1000 Print Character width space Print Mode Width Space CITIZEN CT-S310 58 mm — WaitData Invalid 384 dots — 80 mm — WaitData Invalid 576 dots — EPSON T88* 58 mm Invalid...

  • Page 41

    Press the FEED button for at least two seconds. A setting for the memory switch is printed, through the cycle, each time the FEED button is pressed for at least two seconds. Press the FEED button for at least two seconds to cycle through the list until the function of the memory switch you want to change is printed.

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    The function of each memory switch is shown in the following table. (Shaded values are factory settings.) Switch no. Function MSW1-1 Power ON Info Valid Not Send MSW1-2 Buffer Size 4K bytes 45 bytes MSW1-3 Busy Condition Full/Err Full MSW1-4 Receive Error Print“?”...

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    Switch no. Function Initial setting Setting value MSW7-1 Baud Rate 9600 bps 1200 bps, 2400 bps, 4800 bps, 9600 bps, 19200 bps, 38400 bps, 57600 bps, 115200 bps MSW7-2 Data Length 8bits 7bits, 8bits MSW7-3 Stop Bit 1bit 1bit, 2bits MSW7-4 Parity NONE...

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    TZ74967-00F A09754E-1103...

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