Page 1: User Guide
ThinkCentre User Guide Machine Types: 3132, 3134, 3140, 3143, 3147, 3154, 3157, 3167, 3171, 3176, 5033, 5039, and 7339...
Page 2 “Important safety information” on page v and Appendix A “Notices” on page 111. Fourth Eition (June 2012) © Copyright Lenovo 2011, 2012. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.
Page 3: Table Of Contents
Software overview ....Windows passwords ..Software provided by Lenovo ..Configuring the fingerprint reader ..
Page 4 ....Lenovo Welcome ... . Enabling ErP compliance mode ..
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Page 7: Important Safety Information
® Document Format (PDF) version from the Lenovo Support Web site at http://www.lenovo.com/support. The Lenovo Support Web site also provides the ThinkCentre Safety and Warranty Guide and this ThinkCentre User Guide in additional languages. Service and upgrades Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or your documentation.
Page 8: Power Cords And Power Adapters
or CRU, do not open the static-protective package containing the part until the instructions direct you to install it. When you handle options or CRUs, or perform any work inside the computer, take the following precautions to avoid static-electricity damage: •...
Page 9: Plugs And Outlets
Always turn off and unplug the computer before opening the cover. If possible, avoid operating your computer within two feet of high-traffic areas. If you must operate your computer in or near a high-traffic area, inspect and, if necessary, clean your computer more frequently. © Copyright Lenovo 2011, 2012...
Page 10: Operating Environment
For your safety and to maintain optimum computer performance, always follow these basic precautions with your desktop computer: • Keep the cover closed whenever the computer is plugged in. • Regularly inspect the outside of the computer for dust accumulation. •...
Page 11: Laser Compliance Statement
Do not spray any liquid detergent directly on the computer or use any detergent containing flammable material to clean the computer. Spray the detergent on a soft cloth and then wipe the computer surfaces. © Copyright Lenovo 2011, 2012...
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Page 13: Chapter 1. Product Overview
Chapter 1. Product overview This chapter provides information about the computer features, specifications, software programs provided by Lenovo, and locations of connectors, components, parts on the system board, and internal drives. Features This section provides information about the computer features. The following information covers a variety of models.
Page 14 • Ability to store power-on self-test (POST) hardware test results • Desktop Management Interface (DMI) Desktop Management Interface provides a common path for users to access information about all aspects of a computer, including processor type, installation date, attached printers and other peripherals, power sources, and maintenance history.
Page 15 The operating system(s) listed here are being certified or tested for compatibility at the time this publication goes to press. Additional operating systems might be identified by Lenovo as compatible with your computer following the publication of this manual. This list is subject to change. To determine if an operating system has been certified or tested for compatibility, check the Web site of the operating system vendor.
Page 16: Specifications
Lenovo. Software provided by Lenovo The following software programs are provided by Lenovo to help you improve productivity and reduce the cost associated with maintaining your computer. Software programs provided with your computer might vary depending on your computer model type and preinstalled operating system.
Page 17: Lenovo Solution Center
To access the Lenovo ThinkVantage Tools program, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools. The following table lists the programs that you can access from the Lenovo ThinkVantage Tools program. To access a program, double-click the corresponding icon.
Page 18: Product Recovery
• The ThinkVantage Password Manager program is only available on computers with the Windows 7 operating system from Lenovo. • If the Password Vault icon in the Lenovo ThinkVantage Tools program is dimmed, it indicates that you need to install the ThinkVantage Password Manager program manually before enabling its features. To install the ThinkVantage Password Manager program, do the following: 1.
Page 19: Adobe Reader
Windows operating system. Note: If the Enhanced Backup and Restore icon in the Lenovo ThinkVantage Tools program is dimmed, it indicates that you need to install the ThinkVantage Rescue and Recovery program manually before enabling its features.
Page 20: Locating Connectors, Controls, And Indicators On The Front Of Your Computer
Locating connectors, controls, and indicators on the front of your computer Figure 1 “Front connector, control, and indicator locations” on page 8 shows the locations of the connectors, controls, and indicators on the front of your computer. Figure 1. Front connector, control, and indicator locations Optical drive eject/close button USB connector (USB port 2) Power switch...
Page 21: Locating Connectors On The Rear Of Your Computer
Locating connectors on the rear of your computer Figure 2 “Rear connector locations” on page 9 shows the locations of the connectors on the rear of your computer. Some connectors on the rear of your computer are color-coded to help you determine where to connect the cables on your computer.
Page 22: Locating Components
Connector Description Ethernet connector Used to attach an Ethernet cable for a local area network (LAN). Note: To operate the computer within FCC Class B limits, use a Category 5 Ethernet cable. Microphone connector Used to attach a microphone to your computer when you want to record sound or if you use speech-recognition software.
Page 23: Locating Parts On The System Board
Locating parts on the system board Figure 4 “System board part locations” on page 11 shows the locations of the parts on the system board. Figure 4. System board part locations 4-pin power connector SATA connectors (3) Microprocessor Front USB connector 2 (for connecting additional USB devices) Microprocessor fan connector Clear CMOS (Complementary Metal Oxide Semiconductor)
Page 24: Locating Internal Drives
Locating internal drives Internal drives are devices that your computer uses to read and store data. You can add drives to your computer to increase storage capacity and enable your computer to read other types of media. Internal drives are installed in bays. In this manual, the bays are referred to as bay 1, bay 2, and so on. When installing or replacing an internal drive, it is important to note the type and size of the drive that you can install or replace in each bay and correctly connect the cables to the drive installed.
Page 25: Machine Type And Model Label
Machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. The following is a sample of the machine type and model label.
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Page 27: Chapter 2. Using Your Computer
“Creating recovery media” on page 63. Additionally, in case of a hard disk failure, you can order Product Recovery discs from the Lenovo Customer Support Center. For information about contacting the Customer Support Center, see Chapter 11 “Getting information, help, and service”...
Page 28: Using A Fingerprint Reader
To open the ThinkVantage Fingerprint Software program and use the fingerprint reader, do one of the following: • On the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Fingerprint Reader. • On the Windows Vista operating system, click Start ➙ All Programs ➙ ThinkVantage ➙ ThinkVantage Fingerprint Software.
Page 29: Setting The Volume From The Desktop
Each audio solution provides at least three audio connectors: audio line-in connector, audio line-out connector, and Microphone connector. On some models, a fourth connector is provided for the attachment of unpowered stereo speakers (speakers that do not require an ac power source). The audio adapter provides you with the ability to record and play back sound and music, as well as to enjoy sound with multimedia applications and work with speech-recognition software.
Page 30: Handling And Storing Cd And Dvd Media
If your computer comes with a recordable DVD drive, you can use the drive to record CDs or DVDs. To record a CD or DVD, do the following: 1. Click Start ➙ All Programs ➙ Corel DVD MovieFactory Lenovo Edition. 2. Follow the instructions on the screen.
Page 31 For detailed information about using the Corel DVD MovieFactory program, see the help system for the program. You can also use Windows Media Player to record CDs and data DVDs. For more information, see “Help and Support” on page 107. Chapter 2 Using your computer...
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Page 33: Chapter 3. You And Your Computer
The following topics provide information about arranging your work area, setting up your computer equipment, and establishing healthy work habits: Lenovo is committed to providing people with disabilities greater access to information and technology. As a result, the following information provides ways to help users that have hearing, vision, and mobility limitations get the most out of their computer experience.
Page 34: Glare And Lighting
Adjust the monitor so the top of the screen is at, or slightly below, eye level. Place the monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to 24 inches), and position it so you can view it without having to twist your body.
Page 35: Register Your Computer With Lenovo
Registering your computer also enables Lenovo to notify you about possible technical information and upgrades. When you register your computer, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.
Page 36: Replacement Power Cords
If you relocate your computer to a country or region that uses an electrical outlet style different from the type you are currently using, you will have to purchase either electrical plug adapters or new power cords. You can order power cords directly from Lenovo. For power cord information and part numbers, go to: http://www.lenovo.com/powercordnotice...
Page 37: Chapter 4. Security
Your computer is able to log in to the operating system without keyboard or mouse connected. • Trusted Platform Module (TPM) Trusted Platform Module is a secure cryptoprocessor that can store cryptographic keys that protect information stored in your computer. © Copyright Lenovo 2011, 2012...
Page 38: Locking The Computer Cover
Locking the computer cover Locking the computer cover helps prevent unauthorized people from gaining access to the inside of your computer. Your computer comes with a padlock loop so that the computer cover cannot be removed when a padlock is installed. Figure 7.
Page 39: Attaching An Integrated Cable Lock
The cable lock also locks the buttons used to open the computer cover. This is the same type of lock used with many notebook computers. You can order an integrated cable lock directly from Lenovo by searching for Kensington at: http://www.lenovo.com/support Figure 8.
Page 40: Windows Passwords
Your computer is preinstalled with an antivirus program to help you guard against, detect, and eliminate viruses. Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates.
Page 41 For more information about how to use your antivirus software, refer to the help system of your antivirus software. Chapter 4 Security...
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Page 43: Chapter 5. Installing Or Replacing Hardware
Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. Notes: 1. Use only computer parts provided by Lenovo. 2. When installing or replacing an option, use the appropriate instructions in this section along with the instructions that come with the option.
Page 44: Removing The Computer Cover
Removing the computer cover Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to open the computer cover. CAUTION: Turn off the computer and wait three to five minutes to let the computer cool before opening the computer cover.
Page 45 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Remove the computer cover. See “Removing the computer cover” on page 32. 3.
Page 46: Accessing The System Board Components And Drives
Accessing the system board components and drives Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to access the system board components and drives. To access the system board components and drives, do the following: 1.
Page 47: Installing Or Replacing A Memory Module
5. To lower the drive bay assembly, press the drive bay assembly clip inward and pivot the drive bay assembly downward as shown. Figure 13. Lowering the drive bay assembly Installing or replacing a memory module Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v.
Page 48 • If you are replacing an old memory module, open the retaining clips and gently pull the memory module out of the memory slot. Figure 14. Removing a memory module • If you are installing a memory module, open the retaining clips of the memory slot into which you want to install the memory module.
Page 49: Installing Or Replacing A Pci Card
8. Position the new memory module over the memory slot. Make sure that the notch on the memory module aligns correctly with the slot key on the system board. Push the memory module straight down into the slot until the retaining clips close. Figure 16.
Page 50 Figure 17. Removing a PCI card Notes: a. The card fits tightly into the card slot. If necessary, alternate moving each side of the card a small amount until it is removed from the card slot. b. If the card is held in place by a retaining latch, press the card retaining latch as shown to disengage the latch.
Page 51: Replacing The Battery
6. Install the new PCI card into the appropriate PCI card slot on the system board. Then, install the screw to secure the new PCI card in place. Figure 18. Installing a PCI card 7. If necessary, connect any cables between the PCI card and the system board. See “Locating parts on the system board”...
Page 52: Installing The Solid State Drive
2. Remove the computer cover. See “Removing the computer cover” on page 32. 3. Locate the battery. See “Locating parts on the system board” on page 11. 4. Remove the old battery. Figure 19. Removing the old battery 5. Install a new battery. Figure 20.
Page 53: Replacing The Hard Disk Drive
1. Install the solid state drive into the storage converter. Then, install the 4 screws to secure the solid state drive to the storage converter. Figure 21. Installing the solid state drive into the storage converter 2. Connect the signal cable and the power cable to the solid state drive. 3.
Page 54 4. Note the location of the four screws that secure the hard disk drive. Then, pivot the drive bay assembly upward. Figure 22. Pivoting the drive bay assembly 5. Hold the hard disk drive and remove the four screws that secure the hard disk drive. Then, remove the hard disk drive from the drive bay assembly.
Page 55: Installing Or Replacing The Optical Drive
7. Connect one end of the signal cable to the rear of the new hard disk drive and the other end to an available SATA connector on the system board. See “Locating parts on the system board” on page 11. Then, locate an available five-wire power connector and connect it to the rear of the new hard disk drive.
Page 56 This section provides instructions on how to install or replace the optical drive. Note: The optical drive is only available in some models. To replace the optical drive, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2.
Page 57 7. Press the drive bay assembly clip inward and pivot the drive bay assembly downward as shown. Figure 27. Lowering the drive bay assembly 8. Slide the optical drive out of the front of the computer. Figure 28. Removing the optical drive Chapter 5 Installing or replacing hardware...
Page 58 9. Slide the new optical drive into the optical drive bay from the front of the computer. Figure 29. Installing a new optical drive 10. Hold the new optical drive and pivot the drive bay assembly upward. Align the screw holes in the new optical drive with the corresponding holes in the drive bay.
Page 59: Replacing The Heat Sink And Fan Assembly
11. Connect one end of the signal cable to the rear of the new optical drive and the other end to an available SATA connector on the system board. See “Locating parts on the system board” on page 11. Then, locate an available five-wire power connector and connect it to the rear of the new optical drive.
Page 60 3. Pivot the drive bay assembly upward. Then, pivot the two plastic retaining clips outward to remove the heat sink fan duct from the failing heat sink and fan assembly. Figure 32. Removing the heat sink fan duct 4. Disconnect the heat sink and fan assembly cable from the microprocessor fan connector on the system board.
Page 61 5. Follow this sequence to remove the four screws that secure the heat sink and fan assembly to the system board: a. Partially remove screw , then fully remove screw , and then fully remove screw b. Partially remove screw , then fully remove screw , and then fully remove screw Note: Carefully remove the four screws from the system board to avoid any possible damage to the...
Page 62: Replacing The Power Supply Assembly
10. Lower and position the heat sink fan duct on the top of the heat sink and fan assembly until it snaps into position. Figure 34. Installing the heat sink fan duct What to do next: • To work with another piece of hardware, go to the appropriate section. •...
Page 63 CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician.
Page 64 6. At the rear of the computer, remove the three screws that secure the power supply assembly. Press the power supply clip downward to release the power supply assembly and then slide the power supply assembly to the front of the computer. Lift the power supply assembly out of the computer. Figure 36.
Page 65 Then, install the three screws to secure the new power supply assembly in place. Note: Use only screws provided by Lenovo. Figure 37. Installing the power supply assembly 9.
Page 66: Replacing The Microprocessor
10. Lower and position the heat sink fan duct on the top of the heat sink and fan assembly until the two screw holes in the heat sink fan duct are aligned with those in the heat sink and fan assembly. Install the two screws to secure the heat sink fan duct.
Page 67 Note: Do not let the thermal grease on the bottom of the heat sink and fan assembly get in contact with anything. 5. Lift the small handle and open the retainer to access the microprocessor Figure 39. Accessing the microprocessor 6.
Page 68 b. Note the orientation of the microprocessor in the socket. You can either look for the small triangle on one corner of the microprocessor or note the orientation of the notches on the microprocessor. This is important when installing the new microprocessor on the system board. c.
Page 69: Replacing The Front Audio And Usb Assembly
What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the replacement, go to “Completing the parts replacement” on page 61. Replacing the front audio and USB assembly Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v.
Page 70: Replacing The System Fan Assembly
10. Pivot the drive bay assembly upward and reconnect the front USB and front audio cables to the system board. See “Locating parts on the system board” on page 11. 11. Lower the drive bay assembly. See “Accessing the system board components and drives” on page 34. 12.
Page 71 Figure 43. Removing the system fan assembly 9. Install the new system fan assembly by aligning the new rubber mounts that came with the new system fan assembly with the corresponding holes in the chassis, and then push the rubber mounts through the holes.
Page 72: Replacing The Keyboard
10. Connect the new system fan assembly cable to the system fan connector on the system board. See “Locating parts on the system board” on page 11. 11. Reinstall the heat sink fan duct. See “Replacing the heat sink and fan assembly” on page 47. 12.
Page 73: Completing The Parts Replacement
To replace the mouse, do the following: 1. Remove all media from the drives. Then, turn off all attached devices and the computer. 2. Disconnect all power cords from electrical outlets. 3. Disconnect the old mouse cable from the computer. 4.
Page 74: Obtaining Device Drivers
9. To update your configuration, see Chapter 7 “Using the Setup Utility program” on page 71. Note: In most areas of the world, Lenovo requires the return of the defective Customer Replaceable Unit (CRU). Information about this will come with the CRU or will come a few days after the CRU arrives.
Page 75: Chapter 6. Recovery Information
Recovery program or the Product Recovery program installed. If the Enhanced Backup and Restore icon in the Lenovo ThinkVantage Tools program is dimmed, it indicates that you need to install the Rescue and Recovery program manually before enabling its features. To install the Rescue and Recovery program, do the following: a.
Page 76: Using Recovery Media
“creating Product Recovery discs.” • To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen.
Page 77: Performing A Recovery Operation
• To perform a backup operation using the Rescue and Recovery program on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.
Page 78: Creating And Using A Rescue Medium
• To create a rescue medium on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.
Page 79: Using A Rescue Medium
Reinstalling preinstalled applications This section provides instructions on how to reinstall preinstalled applications. To reinstall the selected applications preinstalled on your Lenovo computer, do the following: 1. Turn on the computer. 2. Use Windows Explorer or Computer to display the directory structure of your hard disk drive.
Page 80: Reinstalling Software Programs
• To reinstall most commercially available programs in your system, see Microsoft Windows help system for more information. • To reinstall selected application programs that came preinstalled from Lenovo, do the following: 1. Turn on the computer. 2. Use Windows Explorer or Computer to display the directory structure of your hard disk drive.
Page 81: Reinstalling Device Drivers
5. Open the appropriate application subfolder. 6. In the application subfolder, look for a SETUP.EXE file or other appropriate EXE files for setup. Double-click the file and follow the instructions on the screen to complete the installation. Reinstalling device drivers To reinstall a device driver for an option you installed, refer to the documentation that comes with the option.
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Page 83: Chapter 7. Using The Setup Utility Program
• Administrator Password • Hard Disk Password You do not have to set any passwords to use your computer. However, using passwords improves computing security. If you decide to set any passwords, read the following sections. © Copyright Lenovo 2011, 2012...
Page 84: Password Considerations
Password considerations A password can be any combination of up to 64 alphabetic and numeric characters. For security reasons, it is recommended to use a strong password that cannot be easily compromised. To set a strong password, use the following guidelines: •...
Page 85: Erasing Lost Or Forgotten Passwords (Clearing Cmos)
Note: A password can be any combination of up to 64 alphabetic and numeric characters. For more information, see “Password considerations” on page 72. Erasing lost or forgotten passwords (clearing CMOS) This section provides instructions on how to erase lost or forgotten passwords, such as a user password. To erase a lost or forgotten password, do the following: 1.
Page 86: Selecting A Startup Device
Selecting a startup device If your computer does not start up from a device such as the disc or hard disk drive as expected, do one of the following to select the startup device you want. Selecting a temporary startup device Use this procedure to select a temporary startup device.
Page 87: Exiting From The Setup Utility Program
• Pressing the power switch • Enabling the wake up on alarm feature The wake up on alarm feature enables your computer to wake up at a set time. To enable the wake up on alarm feature, do the following: 1.
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Page 89: Chapter 8. Updating System Programs
Utility program by starting your computer with a system-program-update disc or running a special update program from your operating system. Lenovo might make changes and enhancements to the POST and BIOS. When updates are released, they are available as downloadable files on the Lenovo Web site at http://www.lenovo.com. Instructions for using the POST and BIOS updates are available in a TXT file that is included with the update files.
Page 90: Updating (Flashing) The Bios From Your Operating System
Updating (flashing) the BIOS from your operating system Note: Because Lenovo makes constant improvements to its Web sites, the Web page contents are subject to change without notice, including the contents referenced in the following procedure. To update (flash) the BIOS from your operating system, do the following: 1.
Page 91 14. Turn on the computer to restart the operating system. Chapter 8 Updating system programs...
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Page 93: Chapter 9. Preventing Problems
Attention: Do not download updated device drivers from the Windows Update Web site. The device drivers provided on the Windows Web site have not been tested by Lenovo and using them might cause unexpected problems. Obtain updated device drivers from Lenovo.
Page 94: Using System Update
The System Update program helps you keep the software on your computer up-to-date. Update packages are stored on Lenovo servers and can be downloaded from the Lenovo Support Web site. Update packages can contain applications, device drivers, BIOS flashes, or software updates. When the System Update...
Page 95: Cleaning Your Computer
• Do not place items on top of the monitor or cover any of the vents in the monitor or computer. These vents provide airflow to keep your computer from overheating. • Keep food and drinks away from all parts of your computer. Food particles and spills might make the keyboard and mouse stick and unusable.
Page 96: Good Maintenance Practices
A log book can help you or a Lenovo technician determine if a problem is related to change in hardware, change in software, or some other action that might have taken place.
Page 97 1. Back up all files and data from the hard disk drive. There are a variety of backup programs available commercially. Your operating system also might have a backup program that you can use. Lenovo provides the Rescue and Recovery program to help you back up and restore data. See “Performing backup and recovery operations”...
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Page 99: Chapter 10. Troubleshooting And Diagnostics
Note: If you cannot correct the problem, have the computer serviced. For a list of service and support telephone numbers, refer to the ThinkCentre Safety and Warranty Guide that comes with your computer or go to the Lenovo Support Web site at http://www.lenovo.com/support/phone. Symptom...
Page 100: Troubleshooting Procedure
See Chapter 11 “Getting information, help, and service” on page 107 for more information. • If you are unable to run the diagnostic programs, contact the Lenovo Customer Support Center. See Chapter 11 “Getting information, help, and service” on page 107 for more information.
Page 101: Audio Problems
1. Remove the new hardware option or software. If you must remove the computer cover to remove a hardware option, make sure you review and follow the electrical safety information provided with your computer. For your safety, do not operate the computer with the cover removed. 2.
Page 102: Cd Problems
Note: When external-speaker or headphone cables are attached to the audio connector, the internal speaker, if present, is disabled. In most cases, if an audio adapter is installed in one of the expansion slots, the audio function built into the system board is disabled; use the audio jacks on the adapter. •...
Page 103: Dvd Problems
An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive Symptom: An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive. Actions: • If you have multiple CD or DVD drives installed (or a combination of CD and DVD drives), try inserting the disc into the other drive.
Page 104 Actions: • Restart the DVD player program. • Close any open files, turn off the computer, and then restart the computer. • Try a lower screen resolution or color depth. If these actions do not correct the problem, run the diagnostic programs (see “Diagnostic programs” on page 104 for instructions).
Page 105: Intermittent Problems
• Ensure that a DVD disc is in the drive with the shiny side of the disc facing down. • Ensure that video resolution is set to less than 1152 x 864. • On computers that have a CD-ROM or CD-RW drive in addition to a DVD-ROM drive, make sure that the DVD disc is in the drive labeled “DVD”.
Page 106 1. Click Start ➙ Control Panel. 2. Click Hardware and Sound. 3. Click Devices and Printers. 4. Double-click USB Enhanced Performance Keyboard. The USB Enhanced Performance Keyboard Customization program starts. If these actions do not correct the problem, have the computer and keyboard serviced. See Chapter 11 “Getting information, help, and service”...
Page 107: Monitor Problems
• The wireless Keyboard is located less than ten meters away from the transceiver. • The transceiver is fully installed. Action: If the Transceiver Communications LED is not on, reconnect the transceiver and the keyboard. Monitor problems Note: Many monitors have status-indicator lights and built-in controls for adjusting brightness, contrast, width, height, and other picture adjustments.
Page 108: Networking Problems
If these actions do not correct the problem, run the diagnostic programs (see “Diagnostic programs” on page 104 for instructions). If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 107. The image appears to be flickering Symptom: The image appears to be flickering.
Page 109: Ethernet Problems
• “Bluetooth problems” on page 98 For more information, see “Help and Support” on page 107. Ethernet problems For Ethernet problems, select your symptom from the following list: • “Your computer cannot connect to the network” on page 97 • “The adapter stops working for no apparent reason”...
Page 110: A Wireless Lan Problem
Actions: • Make sure that WOL is enabled in the BIOS Setup Utility program. • If it is, check with your LAN administrator for the necessary settings. If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection fails or errors occur Symptom: If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection fails or errors occur.
Page 111: Option Problems
Windows Vista operating system might be saved as a file with the extension .contact. Option problems Use this information to diagnose problems with Lenovo hardware options that do not have their own troubleshooting information. Select your symptom from the following list: •...
Page 112: Performance And Lockup Problems
An option that previously worked does not work now Symptom: An option that previously worked does not work now. Actions: • Verify that all option hardware and cable connections are secure. • If the option comes with its own test instructions, use those instructions to test the option. •...
Page 113 – 1. Click Start ➙ Control Panel. 2. Click Programs. 3. Click Turn Windows features on or off. 4. A list of optional Windows components is displayed. Follow the instructions on the screen. – 1. Click Start ➙ Computer. 2. Right-click your C drive entry and then click Properties. 3.
Page 114: Printer Problems
Action: Run the Windows Disk Defragmenter program. Note: Depending on the size of the hard disk drive and amount of data currently stored on the hard disk drive, the disk defragmentation process might take up to several hours to complete. •...
Page 115: Serial Port Problems
If the problem persists, run the tests described in the documentation that comes with your printer. If you cannot correct the problem, have the computer serviced. See Chapter 11 “Getting information, help, and service” on page 107. Serial port problems Use this information to troubleshoot the serial port and devices attached to the serial port.
Page 116: Usb Problems
– Your computer has the minimum memory requirements needed to use the software. See the information supplied with the software to verify memory requirements. (If you just installed an adapter or memory, you might have a memory-address conflict.) – The software is designed to operate on your computer. –...
Page 117: Lenovo Solution Center
3. If you are unable to isolate and repair the problem yourself after running the programs, save and print the log files created by the programs. You will need the log files when you speak to a Lenovo technical support representative.
Page 118: Creating A Diagnostic Disc
1. Download a self-starting bootable CD/DVD image (known as an ISO image) of the diagnostic program from: http://www.lenovo.com/support 2. Use any CD/DVD burning software to create a diagnostic disc with the ISO image. Running the diagnostic program from a diagnostic disc This section provides instructions on how to run the diagnostic program from a diagnostic disc that you created.
Page 119: Chapter 11. Getting Information, Help, And Service
You can use the information in this section to access useful resources relating to your computing needs. Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely.
Page 120: Lenovo Support Web Site
Most computers come with a set of diagnostic programs that help you identify hardware problems. For instructions on using the diagnostic programs, see “Diagnostic programs” on page 104. You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at: http://www.lenovo.com/support...
Page 121: Using Other Services
These items are not covered by the warranty: • Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts • Identification of software problem sources • Configuration of BIOS as part of an installation or upgrade •...
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Page 123: Appendix A. Notices
Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
Page 124: Trademarks
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo The Lenovo logo Rescue and Recovery ThinkCentre ThinkVantage Microsoft, Windows, and Windows Vista are trademarks of the Microsoft group of companies. Intel, Intel Core, Celeron, and Pentium are trademarks of Intel Corporation in the United States, other countries, or both.
Page 125: Appendix B. Regulatory Information
• Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.
Page 126 Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. ThinkCentre User Guide...
Page 127: Additional Regulatory Information
Depending on the configuration of your computer and the country or region where the computer was purchased, you might have received additional printed regulatory notices. All regulatory notices are available on the Lenovo Support Web site in electronic format. To access electronic copies of the documentation, go to http://www.lenovo.com/support and click User Guides and Manuals.
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Page 129: Appendix C. Weee And Recycling Statements
Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: http://www.lenovo.com/recycling...
Page 130: Recycling Information For Brazil
If you want to replace it with a new one, contact your place of purchase or ask for a repair service provided by Lenovo. If you have replaced it by yourself and want to dispose of the disused lithium battery, insulate it with vinyl tape, contact your place of purchase, and follow their instructions.
Page 131: Battery Recycling Information For The European Union
Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and human health due to the potential presence of hazardous substances. For proper collection and treatment, go to: http://www.lenovo.com/lenovo/environment Appendix C. WEEE and recycling statements...
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Page 133: Appendix D. Restriction Of Hazardous Substances Directive (Rohs)
(RoHS) China RoHS Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment (EEE). Ukraine RoHS © Copyright Lenovo 2011, 2012...
Page 134: India Rohs
India RoHS RoHS compliant as per E-Waste (Management & Handling) Rules, 2011. ThinkCentre User Guide...
Page 135: Index
Description getting device drivers important safety devices, handling static-sensitive resources diagnostics programs, using safety diagnostics, troubleshooting warranty DisplayPort connector Input/Output (I/O) features documentation, using installing drivers, device solid state drive © Copyright Lenovo 2011, 2012...
Page 136 Power-On, Password programs, updating system purchasing additional services keyboard replacing keyboard connector rear connectors recovering from a POST/BIOS update failure Lenovo Solution Center software Lenovo ThinkVantage Toolbox recovery Lenovo ThinkVantage Tools boot-block Lenovo Welcome 5, 107 operations, backup and locating components...
Page 137 (flashing) the BIOS USB connector using a rescue medium, creating and diagnostic programs documentation other services passwords Setup Utility VGA monitor connector video subsystem viewing and changing settings warranty information workspace, backup and recovery © Copyright Lenovo 2011, 2012...
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Page 140 Part Number: 0B02835 Printed in USA (1P) P/N: 0B02835 *1P0B02835*...

Lenovo ThinkCentre M71e User Manual

Important Safety Information

Chapter 1. Product Overview

Chapter 2. Using Your Computer

Chapter 3. You and Your Computer

Chapter 4. Security

Chapter 5. Installing or Replacing Hardware

Chapter 6. Recovery Information

Chapter 7. Using the Setup Utility Program

Chapter 8. Updating System Programs

Chapter 9. Preventing Problems

Chapter 10. Troubleshooting and Diagnostics

Chapter 11. Getting Information, Help, and Service

Appendix A. Notices

Appendix B. Regulatory Information

Appendix C. WEEE and Recycling Statements

Appendix D. Restriction of Hazardous Substances Directive (Rohs)

Index

Quick Links

User Guide

Troubleshooting

Related Manuals for Lenovo ThinkCentre M71e

Summary of Contents for Lenovo ThinkCentre M71e

Table of Contents