About this manual ® This manual contains service and reference information for the following ThinkPad products. ThinkPad products Machine type ThinkPad Edge E330 3354 ThinkPad Edge E335 3355 Use this manual along with the advanced diagnostic tests to troubleshoot problems. Important: This manual is intended only for trained service technicians who are familiar with ThinkPad products.
Electrical safety Observe the following rules when working on electrical equipment. Important: Use only approved tools and test equipment. Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents. Many customers have, near their equipment, rubber floor mats that contain small conductive fibers to decrease electrostatic discharges.
0.1 ohm or less between the external ground pin and the frame ground. b. The power cord should be the authorized type specified for your computer. Go to: http://www.lenovo.com/serviceparts-lookup c. Insulation must not be frayed or worn. 4. Check for cracked or bulging batteries.
1. Use product-specific ESD procedures when they exceed the requirements noted here. 2. Make sure that the ESD protective devices you use have been certified (ISO 9000) as fully effective. When handling ESD-sensitive parts: • Keep the parts in protective packages until they are inserted into the product. •...
UEFI BIOS downloads. Telephone numbers for Lenovo Support are available at: http://www.lenovo.com/support/phone • System Disassembly/Reassembly videos that show the FRU removals or replacements for the Lenovo authorized service technicians are available in the following support site: http://www.lenovoservicetraining.com/ion/...
Dynamic Configure To Order (CTO) This provides the ability for a customer to configure a Lenovo solution from an eSite, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label, Product Entitlement Warehouse (PEW), and eSupport will load these products as the 4-digit MT and 3-digit model, where model = “CTO”...
= a “fixed part number”, not “CTO” (Example: 1829-F1U). • PEW can be accessed at the following Web site: http://www.lenovo.com/support/site.wss/document.do?lndocid=LOOK-WARNTY Select Warranty lookup. Input the MT and the Serial number and the list of key commodities will be returned in the PEW record under COMPONENT INFORMATION.
It also can be downloaded from http://www.lenovo.com/diags. To run the Lenovo Solution Center program, click Start ➙ Control Panel ➙ System and Security ➙ Lenovo - System Health and Diagnostics, and then follow the instructions on the screen.
F12 key. 3. Press the Tab key to switch to the Application Menu window. 4. Use the arrow keys to select Lenovo Diagnostics and then press Enter. The main screen of the UEFI diagnostic program is displayed.
1. Go to http://www.lenovo.com/diags. 2. Click Lenovo Bootable Diagnostics. 3. Follow the instructions on the Web site to create a bootable diagnostic medium on a USB device or CD. To use the diagnostic medium you have created, do one of the following: •...
Checking the battery pack This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other systems.
1. Power off the computer. 2. Remove the battery pack and measure the voltage between battery terminals 1 (+) and 7 (-). See the following illustration: Terminal Voltage (V dc) + 0 to + 12.6 Ground (-) 7(-) 6(-) 2(+) 1(+) 3.
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The recovery disc set consists of the user instructions and the following set of DVDs to restore the computer to the original factory configuration. ® Operating System Recovery Disc (one disc) This disc restores the Microsoft Windows operating system. Use this disc to start the recovery process. Applications and Drivers Recovery Disc (one or This disc restores the preinstalled applications and more discs)
If a master hard disk password has been set, it can be used to access the hard disk drive. If no master hard disk password is available, neither Lenovo nor Lenovo authorized service technicians provide any services to reset either the user hard disk password or the master hard disk password, or to recover data from the hard disk drive.
Attention: If User only mode is selected and the user hard disk password has been forgotten and cannot be made available to the service technician, neither Lenovo nor Lenovo authorized service technicians provide any services to reset the user hard disk password, or to recover data from the hard disk drive. The hard disk drive can be replaced for a scheduled fee.
2. Select Power off display (keep current power plan). To end screen blank mode and resume normal operation, press any key. Sleep mode When the computer enters sleep mode, the following events occur in addition to what occurs in screen blank mode: •...
Symptom-to-FRU index This section contains following information: • “Numeric error codes” on page 34 • “Error messages” on page 35 • “No-beep symptoms” on page 35 • “LCD-related symptoms” on page 35 • “Intermittent problems” on page 36 • “Undetermined problems” on page 36 The symptom-to-FRU index in this section lists symptoms and errors and their possible causes.
If the LCD you are servicing has two or less visible defective pixels, it should not be considered faulty. However, if the LCD has three or more visible defective pixels, it will be deemed as defective by Lenovo and it should be replaced.
• One pixel consists of R, G, B sub-pixels. Table 4. LCD-related symptoms Symptom or error FRU or action, in sequence No beep, power-on indicator on, and a blank LCD during System board. POST. • LCD backlight not working. 1. Reseat the LCD connectors. •...
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a. System board b. LCD assembly Chapter 4 Related service information...
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Table 5. Status indicators (continued) Indicator Meaning System status indicator The illuminated dot in the ThinkPad logo on the outer lid of the computer and on the keyboard bezel assembly works as a system status indicator: it shows whether the computer is in sleep, hibernation, or normal mode.
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Table 6. Special keys (continued) Description Special key Wireless radio control Press this key to enable or disable the built-in wireless networking features. (F9) Notes: If you want to use this key to enable or disable the wireless features, the following device drivers must be installed on your computer beforehand: •...
Rear view System status indicator RJ45 Ethernet connector Media card reader slot Fan louvers USB 3.0 connectors Security keyhole : For the description of the indicator, see Chapter 5 “Status indicators” on page 39. Bottom view Battery pack Bottom cover Battery pack latches Built-in stereo speakers : The hard disk drive, solid-state drive, memory module, wireless LAN card, wireless WAN card, mSATA...
CRUs, you can either install the CRU yourself or you can request that a Service Provider install the CRU according to the warranty service for your product. If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request.
Major FRUs and CRUs FRU descriptions Self-service Optional service CRU LCD unit Keyboard bezel assembly Power button sub card VGA sub card Hardware Maintenance Manual...
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FRU descriptions Self-service Optional service CRU Battery pack Base cover assembly DC-in sub card DC-in cable Backup battery Hard disk drive (on some models) Solid-state drive (on some models) Bottom cover Memory module Wireless WAN card (on some models) mSATA solid-state drive (on some models) Wireless LAN card Microprocessor System board...
Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual can be found at http://www.lenovo.com/support.
If you replace the system board, you must restore the serial number of the system unit to its original value. Before replacing the system board, save the original serial number by doing the following: 1. Install the LENOVO ThinkPad Hardware Maintenance Diskette Version 1.76 or later, and restart the computer.
When you replace the system board, you must set the UUID on the new system board by doing the following: 1. Install the LENOVO ThinkPad Hardware Maintenance Diskette Version 1.76 or later, and restart the computer. 2. From the main menu, select 4. Assign UUID. A new UUID is created and written. If a valid UUID already exists, it will not be overwritten.
Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual can be found at http://www.lenovo.com/support.
The only exception to this is if the battery pack is physically damaged or a customer is reporting a possible safety issue. If the Lenovo Solution Center program is not installed in the computer, the customer should download this program before a non-physically damaged battery pack is replaced. Note that the replacement of a physically damaged battery pack is not covered by the warranty.
Removal steps of battery pack DANGER Use only the authorized battery specified for your computer. Any other battery could ignite or explode. Slide the left battery latch to the unlocked position . Hold the right battery latch to the unlocked position and remove the battery pack When installing: Install the battery pack in the slot.
Removal steps of memory module Note: If only one memory module is to be installed on the computer you are servicing, the memory module must be installed in the lower slot , but not in the upper slot When installing: Insert the notched end of the memory module into the slot.
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• Never remove the drive while the computer is operating or in suspend mode. Removal steps of hard disk drive or solid-state drive Step Screw (quantity) Color Torque M2 × 3.5 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgfcm) Hardware Maintenance Manual...
Removal steps of bracket Step Screw (quantity) Color Torque M3 × 2.8 mm, flat-head, nylon-coated (4) Black 0.392 Nm (4 kgfcm) 1050 PCI Express Mini Card for wireless LAN For access, remove these FRUs in order: • “1010 Battery pack” on page 54 •...
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Removal steps of PCI Express Mini Card for wireless LAN In step , unplug the connectors by using the removal tool antenna RF connector or pick the connectors with your fingers and gently unplug them in the direction of the arrows. Torque Step Screw (quantity)
When installing: Plug the gray cable into the connector marked MAIN or M, and the black cable into the connector marked AUX or A on the card. 1060 PCI Express Half Mini Card for wireless WAN or mSATA solid-state drive For access, remove these FRUs in order: •...
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Removal steps of PCI Express Half Mini Card for wireless WAN Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 3.5 mm, small-head, nylon-coated (1) (1.85 kgfcm) Hardware Maintenance Manual...
• Never remove the drive while the computer is operating or in suspend mode. • After installing the drive, go to http://www.lenovo.com/support for instructions on configuring the drive. Step Screw (quantity)
1070 Backup battery For access, remove these FRUs in order: • “1010 Battery pack” on page 54 • “1020 Bottom cover” on page 55 Removal steps of backup battery DANGER Use only the authorized battery specified for your computer. Any other battery could ignite or explode.
When installing: Ensure that the connector is attached firmly. 1080 Keyboard For access, remove these FRUs in order: • “1010 Battery pack” on page 54 • “1020 Bottom cover” on page 55 Chapter 9 Removing or replacing a FRU...
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Removal steps of keyboard Step Screw (quantity) Color Torque M2 × 6 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgfcm) Hardware Maintenance Manual...
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When installing: Ensure that the keyboard connectors are attached firmly. When installing: Attach the keyboard so that the hooks on the front edge of the keyboard are under the frame as shown in the following illustration. When the front edge of the keyboard is housed firmly, gently press the keys with your palms to slide the keyboard towards you until it snaps into position.
1090 Keyboard bezel assembly and power button sub card For access, remove these FRUs in order: • “1010 Battery pack” on page 54 • “1020 Bottom cover” on page 55 • “1080 Keyboard” on page 65 Removal steps of keyboard bezel assembly Torque Step Screw (quantity)
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Step Screw (quantity) Color Torque M2 × 6 mm, big-head, nylon-coated (5) Black 0.181 Nm (1.85 kgfcm) When installing: Ensure that the connectors are attached firmly. Chapter 9 Removing or replacing a FRU...
In step , release the keyboard bezel assembly from the frame as shown in the following illustration by using a plastic pry tool, and remove the keyboard bezel assembly in the direction shown by the arrow Removal steps of power button sub card Torque Step Screw (quantity)
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Removal steps of thermal fan assembly Loosen the screws in ascending alphabetic order as illustrated. When installing: • Before you attach the thermal pipes to the computer, apply thermal grease, at an amount of 0.2 grams, on the part marked as shown in the following illustrations.
For models that have a discrete graphics card: For models that have an integrated graphics card: 1110 Microprocessor For access, remove these FRUs in order: • “1010 Battery pack” on page 54 • “1020 Bottom cover” on page 55 • “1100 Thermal fan assembly”...
Removal steps of microprocessor Attention: The microprocessor is extremely sensitive. When you service the microprocessor, avoid any kind of rough handling. Rotate the head of the screw in the direction shown by the arrow to release the lock; then remove the microprocessor When installing: Place the microprocessor above the microprocessor socket, and then rotate the head of the screw in the direction shown by the arrow...
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• “1050 PCI Express Mini Card for wireless LAN” on page 59 • “1060 PCI Express Half Mini Card for wireless WAN or mSATA solid-state drive” on page 61 • “1080 Keyboard” on page 65 • “1090 Keyboard bezel assembly and power button sub card” on page 68 •...
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Removal steps of system board assembly Torque Step Screw (quantity) Color M2 × 3.5 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgfcm) M2 × 6 mm, flat-head, nylon-coated (3) Black 0.181 Nm (1.85 kgfcm) When installing: Ensure that the connectors are attached firmly. Chapter 9 Removing or replacing a FRU...
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Removal steps of VGA sub card Hardware Maintenance Manual...
When installing: Ensure that the cables are attached to the cable guides firmly. 1130 Speaker assembly For access, remove these FRUs in order: • “1010 Battery pack” on page 54 • “1020 Bottom cover” on page 55 • “1040 Hard disk drive or solid-state drive” on page 57 •...
Removal steps of speaker assembly Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 3.5 mm, flat-head, nylon-coated (3) (1.85 kgfcm) M3 × 2.8 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgfcm) 2010 LCD unit, DC-in cable, and base cover assembly For access, remove these FRUs in order: •...
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• “1050 PCI Express Mini Card for wireless LAN” on page 59 • “1060 PCI Express Half Mini Card for wireless WAN or mSATA solid-state drive” on page 61 • “1080 Keyboard” on page 65 • “1090 Keyboard bezel assembly and power button sub card” on page 68 •...
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• When you route the cables, ensure that they are not subject to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken. Torque Step Screw (quantity) Color M2.5 ×4.5 mm, flat-head, nylon-coated (4) Black 0.392 Nm (4 kgfcm)
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Removal steps of DC-in cable Torque Step Screw (quantity) Color M2 ×3.5 mm, flat-head, nylon-coated (1) Black 0.392 Nm (4 kgfcm) Black 0.392 Nm M2 × 6 mm, flat-head, nylon-coated (1) (4 kgfcm) Applying labels to the base cover: The new base cover FRU is shipped with a kit containing labels of several kinds. The following illustrations show the location of each label.
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Note: If the Windows Certificate of Authentication (COA) label is attached to a part that is replaced, return the old part with the label attached to the customer, or provide a letter to the customer stating what the label was originally on the computer and what the label part number, serial number, and product key were. When you replace the base cover, apply the following labels: Homologation label FCC label...
Wireless WAN label for Brazil Indonesia rating label or non-encryption label Asset tag SIRIM label Indonesia POSTEL label System barcode label Israel label Taiwan Wireless WAN label China Telecom label Certification label 1 China 3G Wireless WAN label Certification label 2 Warning label China Wireless WAN label (for PCR models) China 3G logo WWAN label...
When installing: Ensure that all the latches are attached firmly. Then secure the bezel with the screws. 2030 LCD panel and hinges For access, remove these FRUs in order: • “1010 Battery pack” on page 54 • “1020 Bottom cover” on page 55 •...
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Removal steps of LCD panel Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 3 mm, flat-head, nylon-coated (4) (1.85 kgfcm) When installing: Ensure that the LCD cable assembly connector is attached firmly. Removal steps of hinges Chapter 9 Removing or replacing a FRU...
Step Screw (quantity) Color Torque Black 0.181 Nm M2 x 3.5 mm, flat-head, nylon-coated (2) (1.85 kgfcm) 2040 Integrated camera For access, remove these FRUs in order: • “1010 Battery pack” on page 54 • “1020 Bottom cover” on page 55 •...
When installing: Ensure that the connector is attached firmly. 2050 Microphone For access, remove these FRUs in order: • “1010 Battery pack” on page 54 • “1020 Bottom cover” on page 55 • “1040 Hard disk drive or solid-state drive” on page 57 •...
• “1100 Thermal fan assembly” on page 70 • “2010 LCD unit, DC-in cable, and base cover assembly” on page 78 • “2020 LCD bezel assembly” on page 83 • “2030 LCD panel and hinges” on page 84 Removal steps of LCD cable assembly 2070 Wireless LAN antenna assembly, wireless WAN antenna assembly, and LCD rear cover assembly For access, remove these FRUs in order:...
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• “2020 LCD bezel assembly” on page 83 • “2030 LCD panel and hinges” on page 84 • “2040 Integrated camera” on page 86 Removal steps of wireless LAN antenna assembly, wireless WAN antenna assembly, and LCD rear cover assembly Note: Depending on the model, the antennas in your computer might look slightly different from the illustrations in this topic.
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Cable routing: When you install the antenna assembly, route the cables as shown in the following illustration. As you route the cables, ensure that they are not subject to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken. Wireless LAN MAIN antenna (gray) Wireless WAN MAIN antenna (red) Wireless WAN AUX antenna (blue)
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Electronic emission notices For electronic emission information on Class B digital devices, refer to the corresponding information in the User Guide. Trademarks The following terms are trademarks of Lenovo in the United States, other countries or both: Lenovo ThinkPad TrackPoint UltraNav Windows and Microsoft are trademarks of the Microsoft group of companies.
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Part Number: 0B48602 Printed in China (1P) P/N: 0B48602 *1P0B48602*...