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If you experience difficulty when operating the Set Top Box, check the following items
before calling for service.
If you can' t solve the problem even after referring this troubleshooting guide, please call the
Dick Smith Electronics Customer Support Hotline on 1300 660054.
PROBLEM
The indicators on the
front panel do not
illuminate
No picture
No sound
Remote Control
doesn' t operate
No or Bad signal
Forget PIN Code
Troubleshooting
Check that the power cable is plugged in to the wall outlet, and
that the wall outlet is switched on.
Check that power is available from the wall outlet using a portable
desk lamp or other portable appliance.
Ensure the Set Top Box is switched on.
Check the A/V and/or RF connec tions between the Set Top Box
and the TV.
Check that the TV is switched on and set up properly.
Check that if you have selected the correct channel or A/V input on
your TV.
Check that the antenna is correctly connected to the Set Top Box.
Check the volume level of the TV & Set Top Box.
Check the A/V and/or RF connections between the Set Top Box
and the TV.
Check the MUTE status of the TV & Set Top Box.
Point Remote Control directly towards the Set Top Box.
Check and replace batteries if necessary.
Check the antenna cable to the Set Top Box for damage or loose
connections.
Set the value of tuner parameters correctly in the Installation Menu.
Check the position of the antenna – realign antenna if necessary.
Check for interference from any other devices connected between
antenna and the Set Top Box.
Check the "Signal Level & Quality" in the Information / Signal
Status Menu.
Contact the Set Top Box service agent in order to reset the Set Top
Box.
SOLUTION
32
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