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Acer Aspire 8930Q Series Service Manual

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Summary of Contents for Acer Aspire 8930Q Series

  • Page 1 Aspire 8930Q Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN...

  • Page 2: Revision History

    Revision History Please refer to the table below for the updates made on Aspire 8930Q service guide. Date Chapter Updates...
  • Page 3 Copyright Copyright © 2008 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 4 Conventions The following conventions are used in this manual: Denotes actual messages that appear SCREEN MESSAGES on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions.
  • Page 5 DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 7: System Specifications

    Chapter 1 System Specifications Features Below is a brief summary of the computer’s many feature: Operating system Windows Vista™ ® ® NOTE: Windowsl Vista Capable PCs come with Windows XP installed, and can be upgraded to ® ® Windows Vista .

  • Page 8: Input Devices

    Input devices 105-/106-key keyboard Touchpad pointing device Acer CineDash media console capacitive human interface device Communication Acer Video Conference, featuring: Integrated Acer Crystal Eye webcam Acer PureZone technology Optional Acer Xpress VoIP phone WLAN: ® ® Intel Wireless WiFi Link network connection or Intel...

  • Page 9: System Block Diagram

    System Block Diagram Chapter 1...

  • Page 10: Board Layout

    Board Layout Top View Aspire8930Q M/B layout and connector location TOP view Name Description LCM Cable CNTR Power Board FFC CNTR LED Board Cable CNTR LED Board Cable CNTR Power Cable CNTR South Bridge CN12 I/O Board CNTR CN15 Speaker Cable CNTR CN14 MDC CNTR CN13...

  • Page 11: Bottom View

    Bottom View Bottom view Name Description CN501 Battery CNTR CN502 CPU Socket CN500 FAN Cable CNTR Jack500 RJ45 CN503 VGA Port CN507 HDMI Port CN510 HDMI Port CN513 USB Port CN515 USB Port Jack501 SPDIF Jack502 MIC jack Jack503 Line in jack CN511 Speaker Cable CNTR U510...

  • Page 12: Your Acer Notebook Tour

    Your Acer Notebook tour After knowing your computer features, let us show you around your new Aspire computer. Front View Chapter 1...
  • Page 13 Click buttons The left and right buttons function like the left and right (left, center* and mouse buttons. right) *The center button serves as Acer BioProtect fingerprint reader supporting Acer FingerNav 4-way control function. (for selected models) Status indicators Light-Emitting Diodes (LEDs) that light up to show the status of the computer’s functions and components.

  • Page 14: Closed Front View

    Closed Front View Icon Item Description Speakers Left and right speakers deliver stereo audio output. 6-in-1 card reader Accepts Secure Digital (SD), MultiMediaCard (MMC), MultiMediaCard Plus (MMCplus), Memory Stick (MS), Memory Stick Pro (MS PRO), xD-Picture Card (xD). CIR receiver Receives signals from a remote control.

  • Page 15: Left View

    Left View Icon Item Description DC-in jack Connects to an AC adapter. Modem (RJ-11) port Connects to a phone line. Ethernet (RJ-45) port Connects to an Ethernet 10/100-based network. External display Connects to a display device (e.g., external monitor, (VGA) port LCD projector).

  • Page 16: Right View

    Right View Icon Item Description ExpressCard/54 slot Acceots one ExpressCard/54 module. Optical drive Internal optical drive; accepts CDs or DVDs. Optical disk access Lights up when the optical drive is active. indicator Optical drive eject Ejects the optical disk from the drive. button Emergency eject Ejects the optical drive tray when the computer is...

  • Page 17: Base View

    Base view Icon Item Description Hard disk bay Houses the computer's hard disk (secured with screws). Memory Houses the computer's main memory. compartment Ventilation slots and Enable the computer to stay cool, even after cooling fan prolonged use. Note: Do not cover or obstruct the opening of the fan. Battery bay Houses the computer's battery pack.

  • Page 18: Acer Cinedash Media Console

    Acer CineDash media console is a touch-sensitive entertainment interface that features an ultra-smooth surface, inviting to the touch. Total media control - including instant access to Acer Arcade™ Deluxe - provides a new, exciting way to launch and control entertainment. Functions are activated by simply tapping the function with your finger, while you can adjust volume by sliding your finger around the volume meter.
  • Page 19 Item Album Video Play Movie Music Hold Mute Mute/unmute audio Arcade Return to Main page Back Go back one step Enter 1. Function button: Perform selected function 2. View image 2. Watch video 2. Perform movie 2. Play fullscreen fullscreen menu function highlighted track...
  • Page 20 Indicators The computer has several easy-to-read status indicators. The front panel indicators are visible even when the computer cover is closed up. Icon Item Description Power Indicates the computer’s power status. Battery Indicates the computer’s battery status. Indicates when the hard disk drive is active. Num Lock Lights up when Num Lock is activated.

  • Page 21: Easy-Launch Buttons

    WLAN, Internet, email, Bluetooth and Acer Empowering Technology. The mail and Web browser buttons are pre-set to email and Internet programs, but can be reset by users. To set the Web browser, mail and programmable buttons, run the Acer Launch Manager. Icon...

  • Page 22: Touchpad Basics

    Access context Click once. menu Scroll Swipe up/down/ left/right using Acer FingerNav 4-way control function (for selected models) or click and hold to move up/ down/left/right (for selected models). NOTE: When using the touchpad, keep it - and your infers - dry and clean. The touchpad is sensitive to finger movements;...

  • Page 23: Using The Keyboard

    Using the Keyboard The keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and twelve function keys. Lock Keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off. Lock key Description Caps Lock...

  • Page 24: Windows Keys

    Windows Keys The keyboard has two keys that perform Windows-specific functions. Description Windows Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions: <...

  • Page 25: Hot Keys

    Displays help on hotkeys. <Fn> + <F2> Acer eSettings Launches Acer eSettings in Acer Empowering Technology. <Fn> + <F3> Acer ePower Launches Acer ePower Management in Acer Management Empowering Technology. <Fn> + <F4> Sleep Puts the computer in Sleep mode. <Fn> + <F5>...

  • Page 26: Special Key

    Special Key You can locate the Euro symbol and US dollar sign at the upper-center and/or bottom-right of your keyboard. To type: The Euro symbol 1. Open a text editor or word processor. 2. Either directly press the < > symbol at the bottom-right of the keyboard, or hold <Alt Gr> and then press the<5>...

  • Page 27: Acer Empowering Technology

    When you mouse over an application icon, a quick menu appears below the toolbar. The quick menu allows you to perform certain tasks simply and quickly. You may also run the application by selecting it from the Acer Empowering Technology program group in the Start menu.

  • Page 28: Acer Eaudio Management

    Dolby Virtual Speaker technology. Music mode lets you enjoy your favorite tunes, in vivid detail. To choose your playback device, click the icon on the upper right side ofthe Acer eAudio Management window. Chapter 1...

  • Page 29: Acer Epower Management

    To access this utility, select Acer ePower Management from the Empowering Technology toolbar, run the program from the Acer Empowering Technology program group in Start menu, or right-click the Windows power icon in the system tray and select Acer ePower Management.

  • Page 30: Battery Status

    Battery status The quick menu shows the remaining battery life based on current usage. You can also launch the Acer ePower Management application and refer to the Battery status panel located just below the power plans. Click the Battery tab to view remaining battery life, battery status, and remaining battery life in standby and...

  • Page 31: Acer Edatasecurity Management

    Lotus Notes and Microsoft Outlook. On first use, the Acer eDataSecurity Management setup wizard will prompt you to create the Master Pas word. You will use this password to access the Personal Secure Disk (PSD). The Master Password may also be used to encrypt/decrypt files by default.

  • Page 32: Acer Erecovery Management

    For more information, please refer to “Acer eRecovery Management” NOTE: If your computer did not come with a Recovery CD or System CD, please use Acer eRecovery Management’s “System backup to optical disk” feature to burn a backup image to CD or DVD. To...

  • Page 33: Acer Esettings Management

    Acer eSettings Management Acer eSettings Management allows you to inspect hardware specifications and to monitor the system health status. Furthermore, Acer eSettings Management enables you to optimize your Windows operating system, so your computer runs faster, smoother and better. Acer eSettings Management also: Provides a simple graphical user interface for navigating.

  • Page 34: Windows Mobility Center

    Windows Mobility Center also includes Acer-specific settings like Bluetooth Add Device (if applicable), sharing folders overview/sharing service on or off, and a shortcut to the Acer user guide, drivers and utilities. To launch Windows Mobility Center: •...

  • Page 35: Using The System Utilities

    Acer Bio-Protection Fingerprint Solution also allows you to navigate through web browsers and documents using Acer FingerNav. With Acer Bio-Protection Fingerprint Solution, you can now enjoy an extra layer of protection for your personal computer, as well as the convenience of accessing your daily tasks with a simple...

  • Page 36: Acer Gridvista (Dual-Display Compatible)

    Acer GridVista is a handy utility that offers four pre-defined display settings so you can view multiple windows on the same screen. To access this function, please go to Start, All Programs and click on Acer GridVista. You may choose any one of the four display settings indicated below: Double (verticle), Triple (primary at left), Triple (primary at right), or Quad Acer Gridvista is dual-display compatible, allowing two displays to be partitioned indepently.

  • Page 37: Launch Manager

    3. Enjoy the convenience of a well-organized desktop. NOTE: Please ensure that the resolution setting of the second monitor is set to the manufacturer's recommended value. Launch Manager Launch Manager allows you to set the four easy-launch buttons located above the keyboard. You can access the Launch Manager by clicking on Start >...

  • Page 38: Hardware Specifications And Configurations

    Hardware Specifications and Configurations Processor Item Specification CPU type Intel CPU Penryn Core logic Intel 975PM + ICH9M CPU package uFCPGA, Socket P CPU core voltage 0.944~1.3V Second Level Cache Item Specification Cache controller Built-in CPU Cache size 1st level cache control Always enabled 2st level cache control Always enabled...

  • Page 39: Modem Interface

    Modem Interface Item Specification Data modem data baud rate (bps) Supports modem protocol V.92 Modem connector type RJ11 Modem connector location Left side Bluetooth Interface Item Specification Chipset Built-in ICH8M Data throughput 723 bps (full speed data rate) Protocol Bluetooth 1.1 (Upgradeable to Bluetooth 1.2 when SIG specification is ratified).

  • Page 40: Audio Interface

    DVD-Super Multi Interface Item Specification Vendor & model name TOSHIBA 8X TS-L632D PHILIPS 8X DS-8A1P HLDS 8X GSA-T20N Performance Specification With CD Diskette Transfer rate (KB/sec) Sustained:Max 3.6Mbytes/sec Sustained:Max 10.8Mbytes/sec Buffer Memory Interface Enhanced IDE(ATAPI) compatible Applicable disc format Support disc formats 1.

  • Page 41: Video Interface

    Video Interface Item Specification Chipset Acer MXM compatible USB Port Item Specification Chipset Built-in ICH8M USB Compliancy Level OHCI USB 1.1 and USB 2.0 Host controller Number of USB port Location One on the left side; three on the right side...
  • Page 42 Keyboard Item Specification Keyboard controller ITE 8512E Total number of keypads 88-/89-key Windows logo key Internal & external keyboard work Plug USB keyboard to the USB port directly: Yes simultaneously Battery Item Specification Vendor & Model Name BATTERY PACK SANYO BATTRY PACK SONY LI-ION 8 CELL2.4, LI-ION 8CELL2.4,...

  • Page 43: System Power Management

    Item Specification Temperature Range(°C) Operating 0 to +50 Storage (shipping) -20 to +60 LCD Inverter Item Specification Vendor & model name Brightness conditions Input voltage (V) 9~20V Input current (mA) 360mA (max) Output voltage (V, rms) 710V (1800V for kick off) Output current (mA, rms) 6.5mA (max) Output voltage frequency (k Hz)
  • Page 44 Chapter 1...

  • Page 45: Bios Setup Utility

    Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.

  • Page 46: Invoking Bios Setup

    Invoking BIOS Setup The setup function can only be invoked by pressing F2 when Press <F2> to enter Setup message is prompted on the bottom of screen during POST. The setup uses a menu driven interface to allow the user to configure their system. The features are divided into 5 parts as follows: Information Display the system informations.

  • Page 47: Information/Parameters

    Information NOTE: The system information is subject to different models. Parameter Description CPU Type This field shows the CPU type and speed of the system. IDE1 Model Name This field shows the model name of HDD installed on primary IDE master. IDE1 Serial Number This field displays the serial number of HDD installed on primary IDE master.

  • Page 48: Main Screen

    Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters. NOTE: The screen above is for your reference only. Actual values may differ. Chapter 2...
  • Page 49 The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Format/Option System Time Sets the system time. The hours are Format: HH:MM:SS displayed with 24-hour format. (hour:minute:second) System Time System Date Sets the system date.
  • Page 50 Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Option User Password is Shows the setting of the user password.

  • Page 51: Setting A Password

    Setting a Password Follow these steps as you set the user or the supervisor password: 1. Use the w andy keys to highlight the Set Supervisor Password parameter and press the e key. The Set Supervisor Password box appears: 2. Type a password in the “Enter New Password” field. The password length can not exceeds 8 alphanumeric characters (A-Z, a-z, 0-9, not case sensitive).

  • Page 52: Changing A Password

    Changing a Password 1. Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The Set Password box appears: 2. Type the current password in the Enter Current Password field and press e. 3.
  • Page 53 Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. Chapter 2...
  • Page 54 Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Parameter Description Exit Saving Changes Exit System Setup and save your changes to CMOS. Exit Discarding Exit utility without saving setup data to CMOS.

  • Page 55: Bios Flash Utility

    BIOS Flash Utility The BIOS flash memory update is required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: Do not install memory-related drivers (XMS, EMS, DPMI) when you use the Phlash.
  • Page 56 Unlock HDD password Utility If you key in wrong HDD password for three times, error code would display on the screen. See the image below. If you need to solve HDD password locked problem, you can run UNLOCKHD.EXE to generate unlock password.

  • Page 57: Machine Disassembly And Replacement

    Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer Aspire 8930Q for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Small Philips screw driver hilips screwdriver Plastic flat head screw driver...

  • Page 58: General Information

    General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3.

  • Page 59: Disassembly Procedure Flowchard

    Disassembly Procedure Flowchard The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
  • Page 60 LCM module disassembly flow chart Chapter 3...

  • Page 61: Removing The Battery Pack

    Removing the Battery Pack 1. Release the battery. 2. Slide the battery latch then remove the battery. Chapter 3...

  • Page 62: Removing The Hdd

    Removing the HDD/Memory Module/Wireless LAN Card/TV Tuner Card/System Fan/Thermal Modules/CPU Removing the HDD 1. Remove the 7 screws fastening the CTO cover 2. Detach the CTO cover from the notebook. Removing the Wireless Cover & RAM Module 3. Remove the wireless antenna and remove the wireless screws then remove the wireless card. 4.
  • Page 63 Removing the Wireless LAN Card/TV Tunder Card and System Fan 5. Disconnect the main and auxiliary antennae from the TV card. 6. Loose two screws from the TV card. 7. Remove the TV card from the machine. 8. Remove HDD module as shown. 9.
  • Page 64 11. Take out the system fan from the main unit as shown. Removing the Thermal Modules and the CPU 12. Remove the two screws holding the finger heatsink. 13. Detach the finger heatsink from the main board. 14. Then take out the CPU heatsink from the main board. 15.

  • Page 65: Removing The Odd

    17. Remove the card reader dummy. Removing the ODD 18. Remove the screw fastening the optical disk drive module on the bottom. 19. Use a tool to push the optical disk drive module outwards and remove the ODD module. Removing the Hinge cover 20.

  • Page 66: Removing The Btcb Screws

    Removing the BTCB screws 22. Loose 31 screws from BTCB. 23. Detach Switch cover. 24. Disconnect Media board FFC from the Switch cover. Chapter 3...
  • Page 67 25. Then remove the switch cover from the machine. Chapter 3...

  • Page 68: Disassembling The Main Unit

    Disassembling the Main Unit 1. Turn over the keyboard as the image shows. 2. Disconnect the Keyboard FFC from the main board 3. Then remove the keyboard from the main unit. 4. Disconnect the FFC from the main board. 5. Loose One screws from the TPCB. 6.
  • Page 69 11. Loose the LED boards four screws. 12. Loose four LCM hinge screws. 13. Then remove LCM module from the machine. Chapter 3...
  • Page 70 Remove I/O baord and Main Board. 14. Remove the daughter board from the machine. 15. Loose two Modem card screws. 16. Disconnect Modem card cable. 17. Remove Modem card from the M/B. 18. Disconnect Speaker cable from the MB and loose the MB screw. 19.
  • Page 71 21. Remove the USB board from BTCB. Chapter 3...

  • Page 72: Disassembly Lcm Module

    Disassembly LCM module 1. Remove six LCM bezel mylar. 2. Loose 10 LCM bezel screws. 3. Remove LCM bezel. 4. Disconnect Inverter cable and Back LED board cable. 5. Remove Inverter from BTCB. 6. Loose four LCD scrws from the hinge. 7.

  • Page 73: Disassembling The External Modules

    9. Loose four LCD hinge screws, then remove two hinges from LCD panel. Disassembling the External Modules Disassembling the HDD Module 1. Remove the four screws holding the HDD (hard disk drive) foil; two on each side. 2. Carefully take out the hard disk drive from the HDD foil. Chapter 3...

  • Page 74: Disassembling The Odd Module

    Disassembling the ODD Module 1. Remove the two screws holding the optical bracket. 2. Then remove the optical bracket from the optical disk drive. Chapter 3...

  • Page 75: Troubleshooting

    Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as possible.

  • Page 76: System Check Procedures

    System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.

  • Page 77: Memory Check

    Memory check Memory errors might stop system operations, show error messages on the screen, or hang the system. 1. Boot from the diagnostics diskette and start the doagmpstotics program (please refer to main board. 2. Go to the diagnostic memory in the test items. 3.

  • Page 78: Touchpad Check

    From Hardware: 1. Power off the computer. 2. Remove the battery pack and measure the voltage between battery terminals 1(+) and 6(ground). See the following figure 3. If the voltage is still less than 7.5 Vdc after recharging, replace the battery. To check the battery charge operation, use a discharged battery pack or a battery pack that has less than 50% of the total power remaining when installed in the computer.

  • Page 79: Power-On Self-Test (Post) Error Message

    Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.

  • Page 80: Index Of Error Messages

    Index of Error Messages Error Code List Error Codes Error Messages Equipment Configuration Error Causes: 1. CPU BIOS Update Code Mismatch 2. IDE Primary Channel Master Drive Error (THe causes will be shown before “Equipment Configuration Error”) Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh) Real Time Clock Error CMOS Battery Bad...
  • Page 81 Error Messages FRU/Action in Sequence System CMOS checksum bad - Default RTC battery configuration used Run BIOS Setup Utility to reconfigure system time, then reboot system. System timer error RTC battery Run BIOS Setup Utility to reconfigure system time, then reboot system. System board Real time clock error RTC battery...
  • Page 82 Error Messages FRU/Action in Sequence I/O device IRQ conflict Run “Load Default Settings” in BIOS Setup Utility. RTC battery System board Operating system not found Enter Setup and see if fixed disk and drive A: are properly identified. Diskette drive Hard disk drive System board Error Message List...
  • Page 83 InsydeH2O Post Codes Sec: NO_EVICTION_MODE_DEBUG EQU 1 (CommonPlatform\sec\Ia32\SecCore.inc) Code POST Routine Description 0xC2 MTRR setup 0xC3 Enable cache 0xC4 Establish cache tags 0xC5 Enter NEM, Place the BSP in No Fill mode, set CR0.CD = 1, CR0.NW = 0 0xCF Cache Init Finished Memory: DEBUG_BIOS EQU 1 (Chipset\Alviso\MemoryInitAsm\IA32\IMEMORY.INC)
  • Page 84 Code POST Routine Description 0x28 Enable all clocks on populated rows 0x29 Perform JEDEC memory initialization for all memory rows 0x30 Perform steps required after memory init 0x31 Program DRAM throttling and throttling event registers 0x32 Setup DRAM control register for normal operation and enable 0x33 Enable RCOMP 0x34...
  • Page 85 Code POST Routine Description 0xF9 Runtime driver set virtual address map Each PEIM entry point used in 80_PORT: Code POST Routine Description 0x00 0x01 PEI_EVENT_LOG 0x02 PEI_OEM_SERVICE 0x03 PEI_SIO_INIT 0x04 PEI_MONO_STATUS_CODE 0x05 PEI_CPU_IO_PCI_CFG 0x06 PEI_CPU_IO 0x07 PEI_PCI_CFG 0x08 PEI_CPU_PEIM 0x09 PEI_PLATFORM_STAGE1 0x0A PEI_VARIABLE...
  • Page 86 Code POST Routine Description 0x38 LEGACY_METRONOME 0x39 FTWLITE 0x3A RUN_RIME 0x3B MONOTONIC_COUNTER 0x3C WATCH_DOG_TIMER 0x3D SECURITY_STUB 0x3E DXE_CPU_IO 0x3F CF9_RESET 0x40 PC_RTC 0x41 STATUS_CODE 0x42 VARIABLE 0x43 EMU_VARIABLE 0x44 DXE_CHIPSET_INIT 0x45 DXE_ALERT_FORMAT 0x46 PCI_HOST_BRIDGE 0x47 PCI_EXPRESS 0x48 DXE_SB_INIT 0x49 IDE_CONTROLLER 0x4A SATA_CONTROLLER 0x4B...
  • Page 87 Code POST Routine Description 0x63 LEGACY_8259 0x64 LEGACY_REGION 0x65 LEGACY_INTERRUPT 0x66 BIOS_KEYBOARD 0x67 BIOS_VEDIO 0x68 MONITER_KEY 0x69 LEGACY_BIOS 0x6A LEGACY_BIOS_PLATFORM 0x6B PCI_PLATFORM 0x6C ISA_FLOOPY 0x6D PS2_MOUSE 0x6E USB_BOT 0x6F USB_CBI0 0x70 USB_CBI1 0x71 USB_KB 0x72 USB_MASS_STORAGE 0x73 BUS_PCI_UHCI 0x74 USB_MOUSE 0x75 USB_BUS 0x76...
  • Page 88 Code POST Routine Description 0x8E TPM_S3_Resume 0x8F USB_EHCI 0x90 SNP_32_64 0x91 PXE_BC 0x92 PXE_DHCP4 0x93 0x94~0x9F RESERVED 0xA0 DXE_H2O_DEBUG_IO 0xA1 DXE_H2O_DEBUG_IO 0xA2 DXE_TPM_TCG 0xA3 DXE_TPM_PHYSICAL_PRESENCE 0xA4 DXE_OEM_SERVICE 0xA5 DXE_EVENT_LOG 0xA6 DXE_ SECURITY_HDD_PASSWORD_SERVICE 0xA7 DXE_LAN_ASF_INIT 0xA8 DXE_BUS_PCI_SERIAL 0xA9 DXE_LAN_IDER_CONTROLLER 0xAA DXE_LAN_AMT 0xAB DXE_ SECURITY_SYSTEM_PASSWORD_SERVICE 0xAC...
  • Page 89 Code POST Routine Description 0xCF SMM_VARIABLE 0xD0 SMM_IHISI 0xD1 SMM_INT15_MICROCODE 0xD2 SMM_PNP 0xD3 SMM_USB_LEGACY 0xD4 SMM_INT13_HDD 0xD5 SMM_INIT_PPM 0xD6 SMM_OHCI1394 0xD7 SMM_ SECURITY_HDD_PASSWORD_SERVICE 0xD8 SMM_OEM_SERVICE 0xD9 SMM_PPM 0xDA SMM_DIGITAL_THERMAL_SENSOR Chapter 4...

  • Page 90: Index Of Symptom-To-Fru Error Message

    Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error Action in Sequence LCD backlight doesn't work Enter BIOS Utility to execute “Load Setup Default Settings”, then reboot system. LCD is too dark Reconnect the LCD connectors. LCD brightness cannot be adjusted Keyboard (if contrast and brightness function LCD contrast cannot be adjusted key doesn't work).
  • Page 91 Symptom / Error Action in Sequence The system doesn’t power-off. Power source (battery pack and power adapter). See “Power System Check” on page Hold and press the power switch for more than 4 seconds. System board Battery can’t be charged See “Check the Battery Pack”...

  • Page 92: Peripheral-Related Symptoms

    Symptom / Error Action in Sequence The system doesn’t enter standby mode after See “Save to Disk (S4)” on page 37. closing the LCD LCD cover switch System board The system doesn't resume from hibernation See “Save to Disk (S4)” on page 37. mode.

  • Page 93: Keyboard/Touchpad-Related Symptoms

    Keyboard/Touchpad-Related Symptoms Symptom / Error Action in Sequence Keyboard (one or more keys) does not work. Reconnect the keyboard cable. Keyboard System board Touchpad does not work. Reconnect touchpad cable. Touchpad board System board Modem-Related Symptoms Symptom / Error Action in Sequence Internal modem does not work correctly.

  • Page 94: Undetermined Problems

    1. Power-off the computer. 2. Visually check them for damage. If any problems are found, replace the FRU. 3. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive...

  • Page 95: Jumper And Connector Locations

    Chapter 5 Jumper and Connector Locations Top View Aspire8930Q M/B layout and connector location TOP view Name Description LCM Cable CNTR Power Board FFC CNTR LED Board Cable CNTR LED Board Cable CNTR Power Cable CNTR South Bridge CN12 I/O Board CNTR CN15 Speaker Cable CNTR CN14...
  • Page 96 Bottom View Bottom view Name Description CN501 Battery CNTR CN502 CPU Socket CN500 FAN Cable CNTR Jack500 RJ45 CN503 VGA Port CN507 HDMI Port CN510 HDMI Port CN513 USB Port CN515 USB Port Jack501 SPDIF Jack502 MIC jack Jack503 Line in jack CN511 Speaker Cable CNTR U510...

  • Page 97: Fru (Field Replaceable Unit) List

    DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
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  • Page 112 REMOTE CONTROLLER FOMOSA21 RT.22700.009 RC804V-B TC REMOTE CONTROLLER FOMOSA21 RT.22700.010 RC804V-B SC REMOTE CONTROLLER FOMOSA21 RT.22700.011 RC804V-B EN WISTRON ACER XPRESS CARD PHONE LC.VIP00.014 KIT REV 2.0 EXTERNAL ANTENNA SET 25.AAMVN.004 Adapter Category Part Name and Description Acer Part No.
  • Page 113 Category Part Name and Description Acer Part No. BLUETOOTH BOARD FOXCONN BT.21100.005 BCM2045 V2 T60H928.11 MODEM BOARD MDC 1.5 FOXCONN FX.22500.023 T60M951.36 (AGERE 1.5_ 3.3V) AUSTRALIA APPROVED TOUCHPAD SYNAPTICS TM-00372-012 56.APQ0N.001 POWER BUTTON BOARD 55.ASY0N.002 HOTKEY BOARD 55.AP50N.001 TOUCHPAD BUTTON BAORD 55.ASY0N.001...
  • Page 114 Category Part Name and Description Acer Part No. MEDIA BOARD MODULE 55.APQ0N.005 USB BOARD WITH TV CABLE 55.AP30N.001 TV TUNER MINI CARD AVERMEDIA DVB- TU.23100.014 T A309 REV 1.0 TV TUNER MINI CARD AVERMEDIA DVB- TU.23100.010 T A310 REV 1.0 FLASH MODULE 4GB INTEL KF.4GB0N.002...
  • Page 115 Category Part Name and Description Acer Part No. HOTKEY BOARD CABLE 50.AP50N.001 POWER BUTTON BOARD CABLE 50.AP50N.002 TOUCH BUTTON BOARD CABLE 50.ASY0N.001 MEDIA BOARD CABLE 50.AP50N.004 USB BOARD CABLE 50.ASY0N.002 TOUCHPAD CABLE 50.AP50N.006 DC-IN CABLE 50.AP50N.007 DC-IN CABLE 120W 50.AFC0N.001 BLUETOOTH BOARD CABLE 50.AP50N.008...
  • Page 116 Category Part Name and Description Acer Part No. LCD/CAMERA CABLE 18.4" WUXGA/ 50.AP50N.011 WXGA+ LCD/CAMERA CABLE 18.4" WUXGA/ 50.AP50N.011 WXGA+ LCD/CAMERA CABLE 18.4" WXGA+ 50.AP50N.012 Camra Category Part Name and Description Acer Part No. CAMERA 0.3M SUYIN 57.APQ0N.001 CAMERA 0.3M BISON BN30V4O7-010 57.ASY0N.001...
  • Page 117 Category Part Name and Description Acer Part No. SUPER-MULTI BEZEL 42.APQ0N.004 BD COMBO BEZEL 42.APQ0N.005 OPTICAL BRACKET 33.AAMVN.002 VGA BRACKET BOTTOM 33.AP70N.001 VGA BRACKET TOP 33.APQ0N.003 VGA BRACKET BOTTOM 33.AKE0N.005 LCD COVER 18.4" 60.AP50N.005 LCD BEZEL 18.4" 60.ASY0N.003 LCD BRACKET RIGHT 33.AP50N.001...
  • Page 118 Category Part Name and Description Acer Part No. HALF MINI-CARD BRACKET 33.TQP0N.002 CPU/PROCESSOR Category Part Name and Description Acer Part No. CPU INTEL CORE2DUAL P7350 PGA KC.73501.DPP 2.0G 3M 1066 25W CPU INTEL CORE2DUAL P8400 PGA KC.84001.DPP 2.26G 3M 1066 25W CPU INTEL CORE2DUAL P8600 PGA KC.86001.DPP...
  • Page 119 HDD/HARD DISK DRIVER Category Part Name and Description Acer Part No. HDD 120GB SATA 5400RPM SEAGATE KH.12001.032 ST9120817AS CORSAIR LF F/W:3.AAA HDD 120GB 5400RPM SATA TOSHIBA KH.12004.008 MK1252GSX LF F/W:LV010J HDD 120GB 5400RPM SATA HGST KH.12007.016 HTS543212L9A300 LF F/W:C40C HDD 120GB 5400RPM SATA WD KH.12008.019...
  • Page 120 Category Part Name and Description Acer Part No. VGA HEATSINK FINGER 33.APQ0N.002 CPU HEATSINK 60.AP50N.003 CPU HEATSINK FINGER 33.AP50N.003 INVERTER Category Part Name and Description Acer Part No. INVERTER BOARD TDK-TBD489NR 19.AP50N.001 INVERTER BOARD TDK-TBD489NR 19.AP50N.001 KEYBOARD Category Part Name and Description Acer Part No.
  • Page 121 Category Part Name and Description Acer Part No. KEYBOARD 17_18KB-FV1 89KS BLACK KB.INT00.310 NORWEGIAN (GLOSSY) KEYBOARD 17_18KB-FV1 89KS BLACK KB.INT00.311 LUXEMBOURGISH (GLOSSY) KEYBOARD 17_18KB-FV1 88KS BLACK KB.INT00.312 KOREAN (GLOSSY) KEYBOARD 17_18KB-FV1 88KS BLACK KB.INT00.313 JAPANESE (GLOSSY) KEYBOARD 17_18KB-FV1 89KS BLACK KB.INT00.314...
  • Page 122 Category Part Name and Description Acer Part No. LCD MODULE 18.4" WUXGA GLARE W/ 6M.AP50N.002 ANTENNA &CCD 0.3M LCD MODULE 18.4" WXGA+ GLARE W/ 6M.AP50N.001 ANTENNA &CCD 0.3M LCD 18.4" WXGA+ SAMSUNG LK.18406.002 LTN184KT01-A01 GLARE LF 220NIT 8MS 800:1 MIAN BOARD...
  • Page 123 Category Part Name and Description Acer Part No. VGA BOARD INSULATOR 47.AKE0N.002 LCD CHUSION 47.APQ0N.001 ANTENNA LEFT 50.ASY0N.003 ANTENNA RIGHT 50.ASY0N.004 MICROPHONE 23.ASY0N.001 LCD RUBBER 47.ASY0N.003 SCREW Category Part Name and Description Acer Part No. SCREW I M2 6MM M 4.5MM 0.8MM PHIL 86.APQ0N.004...
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