Table of Contents
Advertisement
Troubleshooting
Troubleshooting is required when
EFA
you install your EFA and
options
does not appear in the
Services list or when you forget
your password.
EFA options
does not appear in
the Services list
1. Ensure that there are 3 spaces
available in your Services list to
display Background music,
Account code and EFA options.
Note: The Services list
has a total of 20 spaces. To free
up spaces in your Services list
you can delete services or save
services to your memory keys.
2. Ensure that your EFA is plugged
into a live AC outlet.
3. If the problem persists, unplug
your EFA from the phone jack.
4. Plug in a phone.
14 Enhanced Feature Adapter User Guide
5.
Pick up the handset. You should
hear dial tone.
6.
Check on a Venture phone to
ensure that the „
indicator light is lit.
7.
If there is no dial tone, or the
phone's „ indicator
light is not lit, verify that the
phone jack is wired correctly,
see "Terminating two lines on
the EFA" on page 16.
8.
If line one has dial tone and the
indicator light is lit, reconnect
your EFA.
EFA options
9.
If
is still not
available in the Services list,
open the Termination Module
included with your EFA and
follow the instructions included
with it.
10. If problems persist call the
Aastra help desk at
1-800-574-1611.
You forgot your password
You can't enter the EFA options list
because you have forgotten the
password.
1.
Press £.
2.
Press ' until your display
EFA options.
shows
3.
Press —. The display reads
Please enter Password
4.
Enter the month, date and hour
(in 24 hour format) displayed on
the phone.
If your phone is displaying
FEB 21 3:45pm
, the password
would be 022115.
5.
Press ' repeatedly until your
Password
display shows
6.
Press
. The display shows
¥
your 4-digit password.
>.
.
Advertisement
Table of Contents
