Acer Extensa 2000 Service Manual
  1. Manuals
  2. Brands
  3. Acer Manuals
  4. Laptop
  5. Extensa 2000
  6. Service manual
Acer Extensa 2000 Service Manual

Acer Extensa 2000 Service Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Acer Extensa 2000/2500 Series
Service Guide
PRINTED IN TAIWAN

Advertisement

Table of Contents
loading

Related Manuals for Acer Extensa 2000

Summary of Contents for Acer Extensa 2000

  • Page 1 Acer Extensa 2000/2500 Series Service Guide PRINTED IN TAIWAN...

  • Page 2: Revision History

    Revision History Please refer to the table below for the updates made on Extensa 2000/2500 service guide. Date Chapter Updates...
  • Page 3 Copyright Copyright © 2004 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 4 Conventions The following conventions are used in this manual: Denotes actual messages that appear Screen messages on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions.
  • Page 5 DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 6: Table Of Contents

    Table of Contents Chapter 1 System Introduction Features ............1 System Block Diagram .
  • Page 7 Table of Contents Removing the RTC Battery .........61 Removing the Fan .
  • Page 8 Appendix B Test Compatible Components Microsoft Windows XP Environment Test ....... . .129 Appendix C Online Support Information Index VIII...

  • Page 10: System Introduction

    Chapter 1 System Introduction Features This computer was designed with the user in mind. Here are just a few of its many features: Performance ® ® ® ® Intel Pentium 4 (for Extensa 2500) and Intel Celeron (for Extensa 2000) processors, 2.80GHz and above ®...
  • Page 11 One RJ-45 network jack One DC-in jack One parallel port (ECP/EPP) One external monitor port One microphone-in jack (3.5mm mini jack) One headphone jack (3.5mm mini jack) Four USB 2.0 ports Chapter 1...

  • Page 12: System Block Diagram

    System Block Diagram Mobile CPU CLK GEN. Portability CY 28346 Mobile P4 G768D 4, 5 CONN HOST BUS 133MHz DDR*2 LVDS GMCH 266/333MHz 333MHz XGA/SXGA+ Montara-GT 9,10 6,7,8 HUB I/F 66MHz CARDBUS CARDBUS PCI BUS Line In PCI 1520 PWR SW TWO SLOT AC'97 Mic In...

  • Page 13: Board Layout

    Board Layout Top View 6 7 8 9 CPU Socket Line-in Port Fan Connector Line-out Port SW1 (Please see Chapter 5 for detailed settings) 16 RJ45+RJ11 Touchpad Cable Connector Four USB Ports HDD Connector VGA Port Keyboard Connector LCD Coaxial Cable Connector Speaker Cable Connector Mini PCI Connector Optical Drive Connector...

  • Page 14: Bottom View

    Bottom View FIR Port Modem Cable Connector Modem Card Connector DIMM Socket 2 DIMM Socket 1 Chapter 1...

  • Page 15: Panel

    Panel Ports allow you to connect peripheral devices to your computer as you would with a desktop PC. Front Panel Item Description Display screen Also called LCD (Liquid Crystal Display), displays computer output. Status indicators LEDs (Light Emitting Diodes) that turn on and off to show the status of the computer and its functions and components.

  • Page 16: Left Panel

    Left Panel Icon Item/ Port Description PCMCIA (PC card) Port Connects to one Type III 16-bit PC card or 32-bit CardBus PC Card. Eject button Eject the PC cards from the slot. Optical drive Internal optical drive; accepts CDs or DVDs depending on the optical drive type.

  • Page 17: Right Panel

    Right Panel Icon Item/ Port Description Speaker Delivers stereo audio output. Ventilation slots Enable the computer to stay cool, even after prolonged use. Security keylock Connects to a Kensington-compatible computer security lock. Chapter 1...

  • Page 18: Rear Panel

    Rear Panel Icon Port Description Power Jack Connects to an AC adapter Parallel port Connects to a parallel device (e.g., parallel printer). Ventilation slot Enables the computer to stay cool, even after prolonged use. External display port Connects to a display device (e.g., external monitor, LCD projector) and displays up to 16M colors(with FRC technology) at 1024x768 resolution...

  • Page 19: Bottom Panel

    Bottom Panel Item Description Battery bay Houses the computer’s battery pack. Battery release latch Unlatches the battery to remove the battery pack. Memory compartment Houses the computer’s main memory. Chapter 1...

  • Page 20: Indicators

    Indicators The computer has seven easy-to-read status icons on the right of the display screen. The Power and Standby status icons are visible even when you close the display cover so you can see the status of the computer while the cover is closed. Icon Function Description...

  • Page 21: Understanding The Icons

    Understanding the icons When the cover of your computer is closed, 2 easy-to-read icons are shown, indicating which state or feature is enabled or disabled. Icon Function Description Power Lights up when the computer is on. Sleep Lights when the computer enters Standby mode and blinks when it enters into or resumes from hibernation mode.

  • Page 22: Keyboard

    Keyboard The keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and twelve function keys. Special keys Lock keys The keyboard has three lock keys which you can toggle on and off. Lock key Description Caps Lock When is on, all alphabetic characters typed are in uppercase.

  • Page 23: Windows Keys

    Desired access Num lock on Num lock off Number keys on embedded Type numbers in a normal manner. keypad Cursor-control keys on embedded Hold Shift while using cursor-control keys. Hold Fn while using cursor-control keypad keys. Main keyboard keys Hold Fn while typing letters on embedded Type the letters in a normal manner.

  • Page 24: Hot Keys

    Hot Keys The computer employs hot keys or key combinations to access most of the computer’s controls like screen contrast and brightness, volume output and the BIOS Utility. To activate hot keys, press and hold the Fn key before pressing the other key in the hot key combination. Hot Key Icon Function...
  • Page 25 Hot Key Icon Function Description Brightness down Decreases the screen brightness. Fn- ¨ Home Functions as the key. Functions as the key. Euro Types the Euro symbol. Gr-Euro The Euro symbol If your keyboard layout is set to United States-International or United Kingdom or if you have a keyboard with a European layout, you can type the Euro symbol on your keyboard.

  • Page 26: Launch Keys

    Located at the top of the keyboard are six buttons. These buttons are called lauch keys. They are designated as mail button, Web browser button, P1, P2, Bluetooth and Wireless buttons. The Wireless and Bluetooth buttons cannot be set by the user. To set the other four launch keys, run the Acer Launch Manager. Icon...

  • Page 27: Hardware Specifications And Configurations

    Hardware Specifications and Configurations System Board Major Chips Item Controller System core logic Intel ICH4-M Super I/O controller NS PC87392 Audio controller Cirrus logic CS4299-XQ Video controller Intel 852GME (Montara-GT) Hard disk drive controller Embedded in Intel ICH4 Keyboard controller Mitsubish LPC keyboard controller M38857 CardBus Controller TI 1520...
  • Page 28 Second Level Cache Item Specification Cache size 128KB for TM240/512KB for TM250 1st level cache control Always Enabled 2nd level cache control Always Enabled Cache scheme control Fixed-in write back System Memory Item Specification Memory controller Intel 852GME (Montara-GT) Onboard memory size DIMM socket number 2 Sockets Supports memory size per socket...
  • Page 29 Memory Combinations Slot 1 Slot 2 Total Memory 512MB 1024MB 1536MB Above table lists some system memory configurations. You may combine DIMMs with various capacities to form other combinations. LAN Interface Item Specification Chipset RealTek 8101L Supports LAN protocol 10/100Mbps LAN connector type RJ45 LAN connector location...
  • Page 30 Hard Disk Drive Interface Item Bytes per sector Logical heads Logical sectors Drive Format Logical cylinders 16383 16383 16383 Physical read/write 2/Not show/2 2/Not show/2/2 heads Disks 1/Not show/1 1/Not show/1/1 Spindle speed (RPM) 4200RPM 4200RPM 4200RPM Performance Specifications Buffer size 2MB/8MB for Toshiba Interface ATA-5 for other vendors /ATA-...
  • Page 31 CD-ROM Interface Items Specification Applicable disc format QSI: CD-DA, CD-ROM Mode-1, CD-ROM/XA Mode-2, Form-1 and Mode-2 Form-2, CD-i Ready, Video-CD (MPEG-1), Karaoke CD, Photo-CD, Enhanced CD, CD Plus, CD Extra, i-trax CD, CD-Text, CD-R and CD-RW Mitsumi: CD-DA, CD-ROM (Mode 1 and Mode2) CD-ROM XA (Mode 2 Form 1 and Form2), CD-I (Mode2 Form 1 and Form 2), CD-I Bridge (Photo CD, CD EXTRA), Enhanced CD, CD-RW, CD-R, CD-TEXT Loading mechanism...
  • Page 32 DVD-ROM Interface Item Specification Applicable disc format DVD: DVD-5, DVD-9, DVD-10, DVD-R (3.95G), DVD-RAM (2.6G), DVD- RAM (4.7G) CD: CD-Audio, CD-ROM (mode 1 and mode 2), CD-ROM XA (mode 2, form 1 and form 2), CD-I (mode 2, form 1 and form 2), CD-I Ready, CD-I Bridge, CD-WO, CD-RW, Photo CD, Video CD, Enhanced Music CD, CD-TEXT Loading mechanism Soft eject (with emergency eject hole)
  • Page 33 DVD Dual Interface Item Specification Disc type for read/write application Applicable Formats CD-DA, CD-TEXT, CD ROM Mode-1, CD-ROM/XA Mode-2 Form-1 and Form-2, CD-I Ready, Video-CD (MPEG-1), Karaoke-CD, Photo-CD, Enhance CD, CD extra, I-Trax CD and UDF DVD-ROM, DVD-Video, DVD- Audio, DVD-R single/multi border(s) DVD+R single/multi session(s) DVD-RW...
  • Page 34 DVD Dual Interface Item Specification Pick-up CD: 0.51 DVD: 0.65 Focusing: Astigmatism Tracking: CD: DPP DVD-ROM: DPD DVD+R/RW: DPP Wave length: CD: 785+/- 5 nm DVD: 650+/- 15 nm Output power: Read CD: 1.5 mw max@objective lens DVD: 1.0 mw max Write CD: 65 mw max2@objective lens DVD: 20 mw max...
  • Page 35 Video Memory Item Specification Fixed or upgradeable Fixed, share the system memory Video memory size Video Resolutions Mode Resolution Refresh Rate CRT Only LCD/CRT Simultaneous 640x480x256 640x480x64K 640x480x16M 800x600x256 800x600x64K 1024x768x256 Parallel Port Item Specification Parallel port controller NS PC87392 Number of parallel port Location Rear side...
  • Page 36 PCMCIA Port Item Specification Supports 32 bit CardBus Yes (IRQ17) Keyboard Item Specification Keyboard controller Mitsubishi LPC keyboard controller M38857 Keyboard vendor & model name Total number of keypads 84-/85- key Windows 95 keys Internal & external keyboard work simultaneously Battery Item Specification...
  • Page 37 DC-AC LCD Inverter Item Specification Vendor & model name Ambit Input voltage (V) 8 ~ 21V Input current (mA) 1A (max.) Output voltage 1400Vrms (Vrms, no load) Output voltage 40 ~ 70KHz frequency (kHz) Output Current/Lamp 5.5 mA ~ 6.5mA NOTE: DC-AC inverter is used to generate very high AC voltage, then support to LCD CCFT backlight user, and is also responsible for the control of LCD brightness.
  • Page 38 AC Adapter Item Specification Frequency variation range (Hz) 47-63 Input voltage range (Vrms) 90-270 Inrush current The maximum inrush current will be less than 50A and 100A when the adapter is connected to 115Vac and 230Vac respectively. Efficiency It should provide an efficiency of 80% minimum, when measured at maximum load under 115Vac.

  • Page 39: Environmental Requirements

    Power Management Power Saving Mode Phenomenon Hibernation Mode All power shuts off Enter Hibernation Mode (suspend to HDD) when 1.Hibernation hot-key is pressed and system is ready to enter Hibernation mode 2.System Hibernation timer expires and system is ready to enter Hibernation mode. Display Standby Mode The display shuts off Keyboard, built-in touchpad, and an external...
  • Page 40 Chapter 1...

  • Page 41: System Utilities

    Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.

  • Page 42: Navigating The Bios Utility

    Navigating the BIOS Utility There are six menu options: Info., Main, System Devices, Security, Boot, and Exit. Follow these instructions: To choose a menu, use the cursor left/right keys (zx). To choose a parameter, use the cursor up/down keys ( wy). To change the value of a parameter, press por q.

  • Page 43: Information

    Information NOTE: The system information is subject to different models. Parameter Description Floppy Disk Drive Shows floppy drive type informaiton. Note: Aspre 1620, Extensa 2700, TravelMate 2500 and Extnesa 2500 series products do not have floppy disk drive; Extensa 2000 and TravelMate 2000 series have floppy disk drive.

  • Page 44: Main

    Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters. NOTE: The screen above is for reference only. Actual values may differ. Chapter 2...
  • Page 45 The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Format/Option System Time Sets the system time. The hours are displayed Format: HH:MM:SS with 24-hour format. (hour:minute:second) System Time System Date Sets the system date.

  • Page 46: Advanced

    Advanced The Advanced menu screen contains parameters involving your hardware devices. It also provides advanced settings of the system. The table below describes the parameters in the screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Options Enabled Hyper-Threading...
  • Page 47 Parameter Description Options Disabled Legacy USB Support Enables, disables USB interface devices support Option: or Enabled under DOS mode. Chapter 2...

  • Page 48: Security

    Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Chapter 2...

  • Page 49: Setting A Password

    The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Option User Password is Shows the setting of the user password. Clear or Set Supervisor Password is Shows the setting of the Supervisor password Clear or Set Set User Password...
  • Page 50 Removing a Password Follow these steps: Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The Set Password box appears: Type the current password in the Enter Current Password field and press e. Press e twice without typing anything in the Enter New Password and Confirm New Password fields.
  • Page 51 If the current password entered does not match the actual current password, the screen will show you the Setup Warning. If the new password and confirm new password strings do not match, the screen will display the following message. Chapter 2...

  • Page 52: Boot

    Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. Chapter 2...

  • Page 53: Exit

    Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Parameter Description Exit Saving Changes Exit System Setup and save your changes to CMOS. Exit Discarding Changes Exit utility without saving setup data to CMOS.

  • Page 54: Bios Flash Utility

    BIOS Flash Utility The BIOS flash memory update is required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility.

  • Page 55: Machine Disassembly And Replacement

    Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat-bladed screw driver Phillips screw driver Tweezers...

  • Page 56: General Information

    General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: Turn off the power to the system and all peripherals. Unplug the AC adapter and all power and signal cables from the system. Chapter 3...

  • Page 57: Disassembly Procedure Flowchart

    Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the main board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
  • Page 58 LCD Module 4 LCD Cushions LCD Bezel Inverter LCD Panel H*8 for 14.1" H*6 for 15.0" LCD Coaxial LCD Brackets Cable Screw List Item Description SCW HEX NYL I#R-40/O#4-40 L5.5(34.00015.081) SCRW MACH PAN NYLOK M2.0*10 NI (86.1A522.100) SCRW CPU SCREW FORCE 5KGS(86.T30V1.001) SCREW M2*3 NYLON 1JMCPC- 420325(86.9A352.3R0) SCREW M2.5X6(86.9A353.6R0)

  • Page 59: Removing The Battery

    Removing the Battery To remove the battery, push the battery release latch. Then slide the battery out from the machine. Chapter 3...

  • Page 60: Removing The Memory Module

    Removing the Memory Module See “Removing the Battery” on page 50. To remove the memory module from the machine, first remove the two screws holding the dimm cover. Remove the dimm cover. Pop up the memory. Then remove the memory. Chapter 3...

  • Page 61: Removing The Wireless Lan Board And The Modem Board

    Removing the Wireless LAN Board and the Modem Board See “Removing the Battery” on page 50. To remove the wireless LAN board, first remove the two screws holding the modem cover. Remove the modem cover from the machine. Disconnect the wireless antennae. Pop out the wireless LAN board.

  • Page 62: Removing The Hard Disk Drive Module

    Removing the Hard Disk Drive Module See “Removing the Battery” on page 50. To remove the hard disk drive, pull the hard disk dirve carefully. Then take the hard disk drive out of the main unit. Disassembling the Hard Disk Drive Module See “Removing the Battery”...

  • Page 63: Removing The Lcd Module

    Removing the LCD Module Removing the Middle Cover See “Removing the Battery” on page 50. To remove the middle cover, first use a plastic flat screwdriver to remove the right hinge cap. Remove the screw that secures the middle cover. Remove the left hinge cap.

  • Page 64: Removing The Lcd Module

    Remove the two screws and then detach the launch board from the middle cover. Removing the LCD Module See “Removing the Battery” on page 50. See “Removing the Middle Cover” on page 54. See “Removing the Launch Board” on page 54. Remove the screw that fastens the LCD coaxial cable and disconnect the cable.
  • Page 65 Chapter 3...

  • Page 66: Disassembling The Lcd Module

    Disassembling the LCD Module Removing the LCD Bezel See “Removing the Battery” on page 50. See “Removing the Middle Cover” on page 54. See “Removing the Launch Board” on page 54. See “Removing the LCD Module” on page 55. Use plastic tweezers to remove the four screw pads, and then remove the four screws that fasten the LCD bezel.

  • Page 67: Removing The 15" Tft Lcd

    NOTE: Please arrange the LCD inverter cable well to the LCD panel as the picture below shows when you reassemble the LCD module. Removing the 15” TFT LCD See “Removing the Battery” on page 50. See “Removing the Middle Cover” on page 54. See “Removing the Launch Board”...

  • Page 68: Removing The Lcd Coaxial Cable

    See “Removing the Middle Cover” on page 54. See “Removing the Launch Board” on page 54. See “Removing the LCD Module” on page 55. See “Removing the LCD Bezel” on page 57. See “Removing the Inverter Board (15” LCD)” on page 57. See “Removing the 15”...
  • Page 69 See “Removing the Middle Cover” on page 54. See “Removing the Launch Board” on page 54. See “Removing the LCD Module” on page 55. See “Removing the LCD Bezel” on page 57. See “Removing the Inverter Board (15” LCD)” on page 57. See “Removing the 15”...

  • Page 70: Disassembling The Main Unit

    Disassembling the Main Unit Removing the Keyboard See “Removing the Battery” on page 50. See “Removing the Middle Cover” on page 54. To remove the keyboard, carefully pull the keyboard out and upwards as the pticute shows. Use a plastic tweezers or a plastic flat screwdriver to disconnect the keyboard cable from the main board carefully, then remove the keyboard.

  • Page 71: Removing The Thermal Module

    Removing the Thermal Module See “Removing the Battery” on page 50. See “Removing the Middle Cover” on page 54. See “Removing the Keyboard” on page 61. See “Removing the Fan” on page 61. Disconnect the fan cable then remove the four screws fastening the thermal module. Then remove the thermal module.

  • Page 72: Installing The Processor

    Installing the Processor See “Removing the Battery” on page 50. See “Removing the Middle Cover” on page 54. See “Removing the Keyboard” on page 61. See “Removing the RTC Battery” on page 61. See “Removing the Fan” on page 61. See “Removing the Thermal Module”...

  • Page 73: Removing The Touchpad Board

    Then take the upper case assembly off the main unit. Removing the Touchpad Board See “Removing the Battery” on page 50. See “Removing the Middle Cover” on page 54. See “Removing the Keyboard” on page 61. See “Removing the Upper Case Assemly” on page 63. To detach the touch pad board, first disconnect the touch pad cable from the touch pad board with a plastic tweezers.Then release the touchpad cover lock on the back as the picture shows.

  • Page 74: Removing The Floppy Disk Drive Module

    See “Removing the LCD Module” on page 55. See “Removing the Keyboard” on page 61. See “Removing the Upper Case Assemly” on page 63. See “Removing the Touchpad Board” on page 64. Remove the touchpad scroll key then remove the touchpad cable. Removing the Floppy Disk Drive Module NOTE: This portion is prepared for the models with floppy disk drive.

  • Page 75: Removing The Vga Thermal Plate

    Remove another two screws holding the FDD bracket on the other side. Then take the FDD off the FDD bracket. Removing the VGA Thermal Plate See “Removing the Battery” on page 50. See “Removing the Middle Cover” on page 54. See “Removing the Keyboard”...

  • Page 76: Removing The Second Fan Bracket

    Removing the Second Fan Bracket See “Removing the Battery” on page 50. See “Removing the Middle Cover” on page 54. See “Removing the LCD Module” on page 55. See “Removing the RTC Battery” on page 61. See “Removing the Fan” on page 61. See “Removing the Thermal Module”...

  • Page 77: Removing The Hdd Bracket

    Push the ODD module outwards then take the ODD out of the support bracket. Remove the screw that fastens the ODD support bracket then remove it. Removing the HDD Bracket See “Removing the Battery” on page 50. See “Removing the Middle Cover” on page 54. See “Removing the Keyboard”...

  • Page 78: Removing The Dc Board

    14. Remove the two screws holding the main board as the picture shows. Remove another two screws that fasten the main board. Then detach the main board from the lower case carefully. Removing the DC Board See “Removing the Battery” on page 50. See “Removing the Middle Cover”...

  • Page 79: Removing The Pcmcia Slot

    See “Removing the Middle Cover” on page 54. See “Removing the Keyboard” on page 61. See “Removing the Fan” on page 61. See “Removing the Thermal Module” on page 62. See “Removing the Upper Case Assemly” on page 63. See “Removing the VGA Thermal Plate” on page 66. See “Removing the CPU Heatsink Plate”...

  • Page 80: Removing The Speaker Set

    Removing the Speaker Set See “Removing the Battery” on page 50. See “Removing the Middle Cover” on page 54. See “Removing the Keyboard” on page 61. See “Removing the Floppy Disk Drive Module” on page 65. See “Removing the VGA Thermal Plate” on page 66. See “Removing the CPU Heatsink Plate”...

  • Page 81: System Upgrade Procedure

    System Upgrade Procedure Base Unit to Wireless Unit Turn out the two screws fastening the modem cover then open the cover. Connect the wirless antennae. Insert the wireless LAN board to the wireless socket on the main board. Close the modem cover and fasten the cover with the two screws. NOTE: You must connect the wireless antennae before you insert the wireless LAN board to the socket.
  • Page 82 Chapter 3...

  • Page 83: Troubleshooting

    Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Obtain the failing symptoms in as much detail as possible.

  • Page 84: System Check Procedures

    System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.

  • Page 85: Memory Check

    Memory check Memory errors might stop system operations, show error messages on the screen, or hang the system. Boot from the diagnostics diskette and start the doagmpstotics program (please refer to main board. Go to the diagnostic memory in the test items. Press F2 in the test items.
  • Page 86 Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable. See the following figure Pin 1: +19 to +20.5V Pin 2: 0V, Ground If the voltage is not correct, replace the power adapter. If the voltage is within the range, do the following: Replace the System board.

  • Page 87: Touchpad Check

    Check the Battery Pack To check the battery pack, do the following: From Software: Check out the Power Management in control Panel In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct.

  • Page 88: Power-On Self-Test (Post) Error Message

    Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.

  • Page 89: Index Of Error Messages

    Index of Error Messages Error Code List Error Codes Error Messages Equipment Configuration Error Causes: 1. CPU BIOS Update Code Mismatch 2. IDE Primary Channel Master Drive Error (THe causes will be shown before “Equipment Configuration Error”) Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh) Real Time Clock Error CMOS Battery Bad CMOS Checksum Error...
  • Page 90 Error Message List Error Messages FRU/Action in Sequence Real time clock error RTC battery Run BIOS Setup Utility to reconfigure system time, then reboot system. System board Previous boot incomplete - Default configuration Run “Load Default Settings” in BIOS Setup Utility. used RTC battery System board...
  • Page 91 Error Message List No beep Error Messages FRU/Action in Sequence No beep, power-on indicator turns off and LCD is Power source (battery pack and power adapter). See “Power blank. System Check” on page 76. Ensure every connector is connected tightly and correctly. Reconnect the DIMM.

  • Page 92: Post Code

    POST Code Code Beeps POST Routine Description Verify Real Mode Disable Non-Maskable Interrupt (NMI) Get CPU type Initialize system hardware Initialize chipset with initial POST values Set IN POST flag Initialize CPU registers Enable CPU cache Initialize caches to initial POST values Initialize I/O component Initialize the local bus IDE Initialize Power Management...
  • Page 93 Code Beeps POST Routine Description Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start (optional) Shadow video BIOS ROM Display BIOS copyright notice Display CPU type and speed Initialize EISA board Test keyboard Set key click if enabled 2-2-3-1...
  • Page 94 Code Beeps POST Routine Description Determine number of ATA drives (optional) Initialize hard-disk controllers Initialize local-bus hard-disk controllers Jump to UserPatch2 Build MPTABLE for multi-processor boards Install CD ROM for boot Clear huge ES segment register Fixup Multi Processor table Search for option ROMs.
  • Page 95 Code Beeps For Boot Block in Flash ROM Initialize the chipset Initialize the bridge Initialize the CPU Initialize the system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type...

  • Page 96: Index Of Symptom-To-Fru Error Message

    Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error Action in Sequence LCD backlight doesn't work Enter BIOS Utility to execute “Load Setup Default Settings”, then reboot system. LCD is too dark Reconnect the LCD connectors. LCD brightness cannot be adjusted Keyboard (if contrast and brightness function key doesn't work).
  • Page 97 PCMCIA-Related Symptoms Symptom / Error Action in Sequence System cannot detect the PC Card (PCMCIA) PCMCIA slot assembly System board PCMCIA slot pin is damaged. PCMCIA slot assembly Memory-Related Symptoms Symptom / Error Action in Sequence Memory count (size) appears different from Enter BIOS Setup Utility to execute “Load Default Settings, then actual size.
  • Page 98 Power Management-Related Symptoms Symptom / Error Action in Sequence System hangs intermittently. Reconnect hard disk/CD-ROM drives. Hard disk connection board System board Peripheral-Related Symptoms Symptom / Error Action in Sequence System configuration does not match the Enter BIOS Setup Utility to execute “Load Default Settings”, then installed devices.

  • Page 99: Intermittent Problems

    Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: Run the advanced diagnostic test for the system board in loop mode at least 10 times.

  • Page 100: Undetermined Problems

    System Check” on page 76): Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive...

  • Page 101: How To Build Napp Master Hard Disc Drive

    How to Build NAPP Master Hard Disc Drive CD to Disk Recovery Prepare NAPP CD, Recovery CD and System CD. Put NAPP CD into the optical drive. Then boot up the system. The system will ask you if you want to build NAPP Master HDD. Please press any key to continue. NAPP CD will start to preload the system, please click [Y].
  • Page 102 Put the Recovery CD to the optical drive. This step is to create image files to the system, you do not have to put the Recovery CD to the optical drive in order. Place one Recovery CD to the drive at one time till you finish all Recovery CDs.
  • Page 103 Then insert the System CD to the optical drive. You will see the screen displaying “PASS” when the system has buit NAPP Master hard disc drive. Chapter 4...

  • Page 104: Disk To Disk Recovery

    Disk to Disk Recovery Prepare NAPP CD, Recovery CD and System CD. Put NAPP CD into the optical drive. Then boot up the system. The system will ask you if you want to build NAPP Master HDD. Please press any key to continue. NAPP CD will start to preload the system, please click [Y].
  • Page 105 Select Disk to Disk Recovery. Then choose Single Language or Multi-Languages Recovery. NOTE: For Multi-Languages Recovery, not more than five languages could be loaded to the system. Put the Recovery CD to the optical drive. This step is to create image files to the system, you do not have to put the Recovery CD to the optical drive in order.
  • Page 106 After you place the Recovery CD to the optical drive, you will see the display below. Then insert the System CD to the optical drive. Chapter 4...
  • Page 107 You will see the screen displaying “PASS” when the system has buit NAPP Master hard disc drive. Chapter 4...
  • Page 108 Chapter 4...

  • Page 109: Jumper And Connector Locations

    Chapter 5 Jumper and Connector Locations Top View 6 7 8 9 Chapter 5...
  • Page 110 CPU Socket LIN1 Line-in Port FAN1 Fan Connector LOUT1 Line-out Port RJ45+RJ11 TPAD1 Touchpad Cable Connector USB1-4 Four USB Ports HDD1 HDD Connector CRT1 VGA Port Keyboard Connector LCD1 LCD Coaxial Cable Connector SPK1 Speaker Cable Connector MINI1 Mini PCI Connector IDE1 Optical Drive Connector RTC1...

  • Page 111: Bottom View

    Bottom View FIR Port RING1 Modem Cable Connector MDC1 Modem Card Connector DIMM Socket 1 DIMM Socket 2 SW1 Settings Password Enable Password Disable Bootblock Enable Bootblock Disable Adapter 90W Adapter 120W Chapter 5...
  • Page 112 Chapter 5...

  • Page 113: Fru (Field Replaceable Unit) List

    DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 114: Extensa 2000/2500 Exploded Diagram

    Extensa 2000/2500 Exploded Diagram Chapter 6...
  • Page 115 Extensa 2000 FRU List Picture Partname And Description Part Number Adapter ADAPTER 135W 19V 3PIN AP.13503.001 LITEON PA-1131-08AC ADAPTER 135W 19V 3PIN LISHIN 0317A19135 ADAPTER 135W 19V 3PIN HIPRO OW135F13 Battery RTC BATTERY 23.T30V1.001 BATTERY MODULE LI-ON 8CELL 6M.A20V1.001 SIMPLO BATTERY MODULE LI-ON 12CELL SANYO BATTERY PACK LI-ON 8CELL...
  • Page 116 Extensa 2000 FRU List Picture Partname And Description Part Number LAUNCH BOARD 55.T30V1.002 MODEM BOARD AMBIT 54.09011.544 T60M283.10(01) MODEM/BLUETOOTH BOARD 54.09061.001 AMBIT T60M665.00 Cables COVER SWITCH CABLE LAUNCH CABLE 50.T30V1.011 MODEM CABLE 2PIN 50.41T11.002 2CONNECTOR 55MM POWER CORD US (3 pin) 27.01618.051 Case/Cover/Bracket Assembly MINI PCI CARD PLATE W/RTC...
  • Page 117 Extensa 2000 FRU List Picture Partname And Description Part Number OPTICAL DRIVE SUPPORT 33.T30V1.001 BRACKET HDD BRACKET 33.A20V1.001 HDD HOLDER 33.T30V1.003 LOWER CASE W/DIMM COVER& 60.T45V1.001 SPEAKER W/O MDC COVER (USE FOR FDD) LOWER CASE W/DIMM COVER& 60.T45V1.002 SPEAKER W/O MDC COVER (USE FOR NON-FDD) MODEM COVER W/SCREW 42.A20V1.001...
  • Page 118 Extensa 2000 FRU List Picture Partname And Description Part Number 2ND FAN BRACKET 33.A29V1.002 MIDDLE COVER W/LAUNCH BOARD Communication Module WIRELESS ANTENNA RIGHT 50.A20V1.001 (BLACK) WIRELESS ANTENNA LEFT 50.A20V1.002 (GRAY) BLUETOOTH ANTENNA 50.A20V1.004 CPU 2.7GMHZ 400FSB INTEL KC.DCD01.27A CPU 2.8GMHZ 400FSB INTEL KC.DCD01.28A CPU 2.5GMHZ 400FSB INTEL KC.DCD01.25A...
  • Page 119 Extensa 2000 FRU List Picture Partname And Description Part Number FDD MODULE 1.44M PANASONIC KF.T3007.001 JU-226A033 FDD MODULE 1.44M MITSUMI KF.T3006.001 D353G 4515 FDD BRACKET 33.T30V1.005 FDD CABLE 50.T30V1.003 HDD/ Hard Disk Drive HDD 20G HITACHI KH.02007.006 IC25N020ATMR04 HDD 30GB HITACHI KH.03007.005 IC25N030ATMR04 HDD 30GB FUJITSU MHT2030AT...
  • Page 120 Extensa 2000 FRU List Picture Partname And Description Part Number HDD 80GB TOSHIBA MK8025GAS KH.08004.001 KA023A Heatsink CPU FANSINK 34.T45V1.003 CPU THERMAL PLATE 34.A20V1.001 VGA THERMAL PLATE 34.T45V1.001 VGA THERMAL PLATE 33.A20V1.003 Keyboard KEYBOARD DARFON NSK- KB.A1907.001 ACY0G GERMANY KEYBOARD DARFON NSK- KB.T3007.047 ACY1D USI KEYBOARD DARFON NSK-...
  • Page 121 Extensa 2000 FRU List Picture Partname And Description Part Number KEYBOARD DARFON NSK- KB.A2007.015 ACY0R RUSSIAN KEYBOARD DARFON NSK- KB.A2007.016 ACY02 TAIWAN KEYBOARD DARFON NSK- KB.A2007.017 ACY0S SPANISH KEYBOARD DARFON NSK- KB.A2007.018 ACY03 THAILAND KEYBOARD DARFON NSK- KB.A2007.019 ACY1B BRAZILIAN KEYBOARD DARFON NSK- KB.A2007.021 ACY0E ITALY...
  • Page 122 Extensa 2000 FRU List Picture Partname And Description Part Number LCD COAXIAL CABLE 14” 50.A20V1.003 LCD COAXIAL CABLE 15" 50.49V06.002 LCD PANEL W/HINGE & LOGO LCD BEZEL W/ICON PLATE HINGE PACK Main Board MAINBOARD W/O CPU W/ MODEM CABLE & LAUNCH BOARD CABLE (USE FOR FDD) MAINBOARD W/O CPU W/ LB.T4501.001...
  • Page 123 Extensa 2000 FRU List Picture Partname And Description Part Number NAME PLATE 40.E01V1.001 Memory SODIMM 128M INFINEON KN.12802.006 HYS64D16000GDL-6-B SODIMM 256M INFINEON KN.25602.009 HYS64D32020GDL-6-B SODIMM256M NANYA KN.25603.014 NT256D64SH8BAGM-6KE SODIMM256M MICRON 256M KN.25604.009 MT8VDDT3264HDG-335 SODIMM 512M INFINEON KN.51202.007 HYS64D64020GBDL-6-B SODIMM 512M NANYA KN.51203.005 NT512D64S8HBAFM-6K Optical Drive...
  • Page 124 Extensa 2000 FRU List Picture Partname And Description Part Number TOUCHPAD SYNAPTICS TM41P- 56.17001.001 Screws SCREW 86.T30V1.001 SCREW 86.9A352.3R0 SCREW 86.9A353.6R0 SCREW 86.9A524.4R0 SCREW 86.9A552.2R0 SCREW 86.9A552.3R0 SCREW 86.9A552.4R0 SCREW 86.9A553.3R0 SCREW 86.9A553.4R0 SCREW 34.00015.081 SCREW 86.1A552.100 SCREW 86.9A353.8R0 Extensa 2500 FRU List Picture Partname And Description Part Number...
  • Page 125 Extensa 2500 FRU List Picture Partname And Description Part Number BATTERY PACK LI-ON 8CELL BT.T3007.003 PANASONIC BATTERY LI-ON 8CELL SANYO BT.T3003.001 BATTERY PACK LI-ON 12CELL SANYO CASE/COVER/BRACKET ASSEMBLY BATTERY COVER 42.T30V1.001 Boards DC-DC CHARGER BOARD 55.T30V1.001 WIRELESS LAN BOARD AMBIT 54.03096.022 802.11B T60H656.02 REV.03 WIRELESS LAN BOARD...
  • Page 126 Extensa 2500 FRU List Picture Partname And Description Part Number LAUNCH CABLE 50.T30V1.011 MODEM CABLE 2PIN 50.41T11.002 2CONNECTOR 55MM POWER CORD US (3 pin) 27.01618.051 Case/Cover/Bracket Assembly HINGE CAP RIGHT HINGE CAP LEFT OPTICAL DRIVE SUPPORT 33.T30V1.001 BRACKET HDD BRACKET 33.A20V1.001 HDD HOLDER 33.T30V1.003...
  • Page 127 Extensa 2500 FRU List Picture Partname And Description Part Number DIMM COVER W/SCREW UPPER CASE W/COVER SWITCH CABLE TOUCHPAD COVER 42.T30V1.006 2ND FAN BRACKET 33.A29V1.002 MIDDLE COVER W/LAUNCH BOARD Communication Module WIRELESS ANTENNA RIGHT 50.A20V1.001 (BLACK) WIRELESS ANTENNA LEFT 50.A20V1.002 (GRAY) BLUETOOTH ANTENNA 50.A20V1.004...
  • Page 128 Extensa 2500 FRU List Picture Partname And Description Part Number CPU P4 3.2GMHZ 800FSB KC.DP001.32C INTEL CPU 3.2GMHZ 800FSB INTEL KC.DPP01.32C CPU 3.4GMHZ 800FSB INTEL KC.DPP01.34C FAN 2ND 23.T45V1.001 FDD/Floppy Disk Drive FDD MODULE 1.44M MCI JU- 6M.T45V1.004 226A033FC FDD MODULE 1.44M MITSUMI 6M.T45V1.005 D353G 4515 FDD MODULE 1.44M...
  • Page 129 Extensa 2500 FRU List Picture Partname And Description Part Number HDD 30G TOSHIBA KH.33004.001 MK3021GAS HDD 40GB HITACHI KH.04007.009 IC25N040ATMR04 HDD 40G TOSHIBA KH.04004.002 MK4025GAS HDD 40GB FUJITSU KH.04006.004 MHT2040AT 0022 A3 HDD 40G SEAGATE ST94019A KH.04001.010 HDD 60GB HITACHI KH.06007.006 IC25N060ATMR04 HDD 60GB HITACHI DK23FA-60...
  • Page 130 Extensa 2500 FRU List Picture Partname And Description Part Number KEYBOARD DARFON NSK- KB.A2007.004 ACY06 PORTUGUE KEYBOARD DARFON NSK- KB.A2007.005 ACY0A ARABIC KEYBOARD DARFON NSK- KB.A2007.006 ACY1A BELGIAN KEYBOARD DARFON NSK- KB.A2007.007 ACY0W SWEDISH KEYBOARD DARFON NSK- KB.A2007.008 ACY0C CZECH KEYBOARD DARFON NSK- KB.A2007.009 ACY0Q HUNGARIAN...
  • Page 131 Extensa 2500 FRU List Picture Partname And Description Part Number INVERTER BOARD 15" SUMIDA 19.T30V1.201 INVERTER BOARD 14"/15" 19.21030.I71 LCD BRACKET RIGHT FOR 33.T30V1.006 14.1" LCD BRACKET RIGHT FOR 15" 33.A16V1.002 LCD BRACKET LEFT FOR 14.1" 33.T30V1.007 LCD BRACKET LEFT FOR 15" 33.A16V1.003 INVERTER CABLE 50.T30V1.007...
  • Page 132 Extensa 2500 FRU List Picture Partname And Description Part Number MAINBOARD W/O CPU W/ MODEM CABLE & LAUNCH BOARD CABLE (USE FOR FDD) MAINBOARD W/O CPU W/ LB.T4501.001 MODEM CABLE & LAUNCH BOARD CABLE Miscellaneous LCD SCREW RUBBER 47.T45V1.001 LCD SCREW RUBBER 47.T45V1.002 LOGO RUBBER FOOT...
  • Page 133 Extensa 2500 FRU List Picture Partname And Description Part Number COMBO MODULE 24X QSI 6M.A20V1.003 SBW-242B DVD-ROM MODULE 8X MKE 6M.T46V1.001 SR-8177 DVD-RW MODULE 2X UJ-820B- 6M.A20V1.004 A DVR-K12D DVD-RW MODULE DRIVE 2X 6M.A20V1.005 PIONEER DVR-K12D CD-ROM DRIVE 24X QSI SCR- 56.10291.021 CD-ROM DRIVE 24X QSI SCR- KO.02407.012...
  • Page 134 Chapter 6...

  • Page 135: Appendix A Model Definition And Configuration

    Appendix A Model Definition and Configuration Model Name Definition Extensa 2000 Model Wireless Memory Battery Number 2001LC 15.0" ICP 2.6GHz DDR333 40GB 24x Combo Li-Ion 1x256MB 2001LM 15.0" ICP 2.6GHz DDR333 40GB 4x DVD-Dual Li-Ion 1x256MB Extensa 2500 Model Wireless Memory CD/DVD Battery...
  • Page 136 Appendix A...

  • Page 137: Appendix B Test Compatible Components

    Appendix B Test Compatible Components This computer’s compatibility is a test plan released by Acer Internal Testing Department. Once the final report is available, this chapter will be revised accordingly. Appendix B...

  • Page 138: Microsoft Windows

    ® ® Microsoft Windows XP Environment Test Item Specifications Processor Intel Celeron 2.6GHz/400FSB/128K Intel Pentium 4 2.8GMHZ 533FSB Memory 128MB Infineon SO-DIMM HYS64D16000GDL-6-B 256MB Infineon SO-DIMM HYS64D32020GDL-6-B 256MB Nanya SO-DIMM NT256D64SH8BAGM-6KE (.14u) 256MB Micron SO-DIMM MT8VDDT3264HDG-335C3 (.13u) 256MB Samsung SO-DIMM M470L3224FT0-CB3 512MB Infineon SO-DIMM HYS64D64020GBDL-6-B 512MB Nanya SO-DIMM NT512D64S8HBAFM-6K (.14u) 1GB Elpedia SO-DIMM EBD11UD8ADDA...
  • Page 139 IBM OBI International ISDN PC Card I/O Peripheral I/O - Display Acer 211c 21” Viewsonic PF790 19” Acer FP751 17” TFT LCD IBM Color TFT LCD 14” Compaq Color Monitor NET Color Monitor 20” Mozo 17” TFT LCD (DVI) I/O - Projector...
  • Page 140 Item Specifications I/O - USB Keyboard/Mouse Chicony USB Keyboard KU-8933 Microsoft Natural Keyboard Pro Acer Aspire USB mouse Logicool US Mouse Logitech Cordless Mouseman Wheel USB Interface Logitech USB Wheel Mouse M-BB48 Microsoft IntelliMouse Optical USB Interface I/O - Legacy (PS2/Serial) Keyboard/...
  • Page 141 Item Specifications PCMCIA PCMCIA - ATA IBM Microdrive 340MB IBM Microdrive 1G Iomega Click! 40MB Sony Memory Stick 64MB Sandisk Flash Card 20MB Apacer SD Flash Card 128MB Apacer SD Flash Card 256MB Transcend SD Card 32MB Transcend SD Card 256MB Hagiwara sys-com SD Card 256MBT PCMCIA - USB 2.0 Apricorn EZ-USB2.0 Cardbus PC Card...
  • Page 142 Appendix B...

  • Page 143: Online Support Information

    This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.
  • Page 144 Appendix C...

  • Page 145: Index

    Index type 18 AC Adapter 28 AFLASH Utility 49 DC-AC LCD Inverter 28 Audio 18 DC-DC/Charger 27 DIMM 19 Combinations 19 Battery 27 package 19 Speed 19 battery pack voltage 19 charging indicator 11 Disassembly Flowchart 52 BIOS 18 Display 1 package 18 display ROM size 18...
  • Page 146 Jumper and Connector Locations Standby Mode 29 SW2 Settings 106 Super I/O 18 System Check Procedures 79 System Memory 19 System Utilities 36 Keyboard 18, 27 Keyboard or Auxiliary Input Device Check 79 Temperature 30 Test Compatible Components 132 L2 cache 18 Touchpad 18 LCD 28 touchpad...
  • Page 147 Index...

This manual is also suitable for:

Extensa 2500Extensa 2000 seriesExtensa 2500 seriesExtensa 2001lcExtensa 2001lmExtensa 2501lc ... Show all

Table of Contents