HP dc72 - Blade Workstation Client Getting Started Manual page 14

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If you recently added new hardware, remove the hardware and see if the computer functions
properly.
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If you recently installed new software, uninstall the software and see if the computer functions
properly.
●
Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When
booting the operating system, use "Last Known Configuration."
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Refer to the comprehensive online technical support at www.hp.com/support.
●
Refer to
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Refer to the comprehensive Troubleshooting Guide on the Documentation and Diagnostics CD for
more detailed information.
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Run the Restore Plus CD to restore the original operating system and factory-installed software.
CAUTION:
To assist you in resolving problems online, HP Instant Support Professional Edition provides you with
self-solve diagnostics. If you need to contact HP support, use HP Instant Support Profession Edition's
online chat feature. Access HP Instant Support Professional Edition at: www.hp.com/go/ispe.
Access the Business Support Center (BSC) at
information, software and drivers, proactive notification, and worldwide community of peers and HP
experts.
If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that
your service call is handled properly:
●
Be in front of your computer when you call.
●
Write down the computer serial number and product ID number, and the monitor serial number
before calling.
● Spend time troubleshooting the problem with the service technician.
●
Remove any hardware that was recently added to your system.
●
Remove any software that was recently installed.
●
Run the Restore Plus CD.
CAUTION:
NOTE:
provider or dealer.
6 Quick Setup & Getting Started
Helpful Hints on page 7
Running the Restore Plus will erase all data on the hard drive.
Running the Restore Plus CD will erase all data on the hard drive.
For sales information and warranty upgrades (HP Care Pack), call an authorized service
in this guide for more general suggestions.
www.hp.com/go/bizsupport for the latest online support
ENWW