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Acer Aspire V5-571P Service Manual

Acer v5-571 series notebook touch service guide
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Aspire V5-571PG / V5-571P
SERVICEGUIDE

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  • Page 1 Aspire V5-571PG / V5-571P SERVICEGUIDE...
  • Page 2: Revision History

    Copyright © 2012 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 3 Conventions The following conventions are used in this manual: WARNING: Indicates a potential for personal injury. CAUTION: Indicates a potential loss of data or damage to equipment. IMPORTANT: Indicates information that is important to know for the proper completion of a procedure, choice of an option, or completing a task.
  • Page 4: General Information

    Acer-authorized Service Providers: Your Acer office may have a different part number code than those given in the FRU list in this service guide. You must use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
  • Page 5: Table Of Contents

    Chapter 1 - Hardware Specifications and Configurations Features ..........1-5 Operating System .
  • Page 6 Removing the HDD Password ......2-15 Removing the BIOS Passwords ......2-17 Using DMI Utility in DOS Mode .
  • Page 7 Removing the Converter Board ......3-54 LCD Module Reassembly Process ..... . .3-56 Reinstalling the Converter Board.
  • Page 8 WLAN Failure ........4-14 Card Reader Failure .
  • Page 9 CHAPTER Hardware Specifications...
  • Page 10 Features ..........1-5 Operating System .
  • Page 11 Audio Codec ........1-30 Audio Interface.
  • Page 13: Features

    Hardware Specifications and Configurations Features The following is a summary of the computer’s many features. Operating System  Genuine Windows® 8 SL 64-bit  Genuine Windows® 8 ML 64-bit  Genuine Windows® 8 CN 64-bit  Genuine Windows® 8 Professional 64-bit Platform ...
  • Page 14: Graphics

    Graphics  Graphics controller: ®  UMA: Integrated in the Mobile Intel HM70/HM77 Express Chipset  Discrete: NVIDIA N13P-GL-A1 / NVIDIA N13M-GS-B-A2  Supports dual display  Internal resolutions and refresh rate supported (applies to both UMA and Discrete models): ...
  • Page 15: Communication

    1.3M/2.0M DV slim camera module  Acer Video Conference software, featuring:  Acer Crystal Eye webcam with 1280×720 resolution  Acer Video Conference Manager featuring Video Quality Enhancement (VQE) technology  Supports 720p HD audio/video recording Wireless and networking ...
  • Page 16: Keyboard And Pointing Device

    DC-in jack for AC adapter  Kensington lock slot Software and Tools Productivity  7digital  Acer Backup Manager  Acer Cloud  Acer Instant Update Utility  Acer Power Management  Acer Recovery Management  Acer Ring  Adera  Amazon ...
  • Page 17 Treasures of Montezuma Communication and ISP  Acer Crystal Eye  Skype™ Web links and utilities  Acer Accessory Store (Belgium, France, Germany, Italy, Netherlands, Spain, Sweden, UK only)  Acer Explorer  Acer Identity Card  Acer Updater ®...
  • Page 18: Warranty

    Warranty One-year International Travelers Warranty (ITW) Dimensions and Weight Dimensions  Width × Depth × Height: 381.6 x 253 x 24.5mm (15.02 × 9.96 × 0.96 in) Weight  2.44 kg (5.38 lb) (including battery) for UMA models  2.48 kg (5.47 lb) (including battery) for Discrete models Environment ...
  • Page 19: Notebook Tour

    Notebook Tour This section provides an overview of the features and functions of the notebook. Open Front View Figure 1-1. Open Front View Icon Item Description Integrated webcam Web camera for video communication. Touch display screen Also called liquid crystal display (LCD), displays computer output, supports multi-touch input.
  • Page 20: Close Front View

    Close Front View Figure 1-2. Close Front View Icon Item Description Multi-in-1 card reader Supports MMC, MMCplus and SD cards. Note: Only one card can operate at any given time. Power indicator Indicates the computer’s power status. Blue: The computer is turned on. ...
  • Page 21: Left View

    Left View Figure 1-3. Left View Icon Item Description DC-in jack Connects to the AC adapter. Feature port Connects to a Y cable with VGA & RJ45 port HDMI port Supports high definition digital video connections. USB 3.0 ports Connects to USB devices (e.g., USB mouse, USB camera).
  • Page 22: Right View

    Right View Figure 1-4. Right View Icon Item Description Optical disc drive Internal optical disc drive; accepts CDs or DVDs. (ODD) ODD access indicator Lights up when the optical drive is active. ODD eject button Ejects the optical disc from the drive. ODD emergency Insert a paper clip to the emergency eject hole to eject hole...
  • Page 23: Base View

    Base View Figure 1-5. Base View Icon Item Description Battery pack Provides power to the computer when the power cord is unplugged. Battery release latch Releases the battery for removal. DIMM compartment Houses the computer's memory modules. Speaker Outputs sounds. Optical disc drive Internal optical disc drive;...
  • Page 24: Touchpad Basics

    Touchpad Basics Figure 1-6. Touchpad  Move finger across the touchpad (1) to move the cursor. Tapping on the touchpad is the same as clicking the left button of a mouse.  Press the left (2) and right (3) buttons located beneath the touchpad to perform selection and execution functions.
  • Page 25: Keyboard

    Keyboard The keyboard has full-sized keys and an embedded numeric keypad, inverted “T” cursor key, Windows® key, Application key, function lock keys, and hotkeys controlling various computer features. Figure 1-7. Keyboard Lock Keys The keyboard has three lock keys which the user can toggle on and off. Figure 1-8.
  • Page 26: Windows Keys

    Lock Key Description Num Lock The key can be turned on/off via the internal keyboard (Fn+F11) or the  external keyboard/keypad. Num Lock affects the external keyboard/keypad only. Shift state is NOT required for the cursor movement by the numeric ...
  • Page 27 Description Windows Ctrl+ +L: Lock your computer (if you are connected to a network  Logo key domain), or switch users (if you're not connected to a network domain) Ctrl+ +Tab: Moves focus from Start menu, to the Quick Launch ...
  • Page 28 Hotkey Icon Function Description Fn+F9 Keyboard Turns the keyboard backlight On or Off. backlight Fn+Home Play/Pause Play or pause a selected media file. Fn+Pg Up Stop Stop playback of the selected media file. Fn+Pg Dn Previous Return to the previous media file. Fn+End Next Jump to the next media file.
  • Page 29: System Block Diagram

    System Block Diagram Figure 1-11. System Block Diagram 1-21 Hardware Specifications and Configurations...
  • Page 30: Specification Tables

    Specification Tables Computer Specifications Item Metric Imperial Dimensions Width 38.2 cm 15.02 in Depth 25.3 cm 9.96 in Height 2.45 cm 0.96 in Weight (equipped with 4-cell 2.44 kg for UMA 5.38 lb for UMA battery pack, HDD, and ODD) 2.48 kg for Discrete 5.47 lb for Discrete Input power...
  • Page 31 System Board Item Specification Core logic ® Mobile Intel HM70/HM77 Express Chipset ® Graphics UMA: Integrated in the Intel Core™ Mobile Processor  Discrete: NVIDIA N13P-GL-A1 / NVIDIA N13M-GS-B-A2  LAN on Feature Port (thru Realtek RTL8411AA-CG bundled Y Cable) USB 2.0/ USB 3.0 ®...
  • Page 32 Processor Specifications Item Cores/ Max Turbo Core Speed Threads Freq Tech Cache Voltage C 867 1.30 GHz 2C/2T 1.30 GHz 32 nm 2 MB 17 W 1.1 V C 877 1.40 GHz 2C/2T 1.40 GHz 32 nm 2 MB 17 W 1.1 V C 887 1.50 GHz...
  • Page 33 System Memory Item Specification Memory controller ® Integrated in the Intel Core™ Mobile Processor Memory size 1-, 2-, or 4 GB Number of DIMM socket Maximum memory size per 4 GB socket Maximum system memory 8 GB size DIMM type DDR3 SDRAM DIMM speed 1333/1600 MHz...
  • Page 34 Graphics Controller Item Specification ® ® Chipset UMA: Intel HD Graphics integrated in the Intel Core™  Mobile Processor Discrete: NVIDIA N13P-GL-A1 / NVIDIA N13M-GS-B-A2  VRAM (Discrete models only) Item Specification Models HYNIX Graphic DDRIII 900 1Gb H5TQ1G63DFR-11C LF ...
  • Page 35 Keyboard Item Specification Type AS7F Chiclet keyboard with backlight Total number of keys 103 keys Windows logo key Internal and external USB keyboard work simultaneously? Features Inverted “T” cursor keys  Hotkeys for volume and brightness level, media playback,  wireless and sleep functions, and display and touchpad toggle Windows and Application keys...
  • Page 36 Item Specification Disks 1, 2/1, 1, 1, 2, n/a, 2, n/a n/a, n/a, 2, n/a n/a, n/a, 2, n/a Performance Data buffer 8, 16, 8, 8 8, 16, 8, 8 Spindle speed (RPM) 5400 Media data transfer rate 875, 875/994, 875, n/a, n/a, 996, n/a, n/a, 996, n/a, n/a,...
  • Page 37 Card Reader Item Specification Controller Realtek RTL8411AA Cards supported MultiMediaCard™ (MMC)  MultiMediaCard Plus (MMCplus™)  Memory Stick™ (MS™)  Memory Stick™ PRO (MS-PRO™)  xD-Picture Card (xD™)  Secure Digital™ (SD)  Manufacturing technology 65 nm LCD Panel Item Specification Vendor and models AUO B156XW04 V5 3A LF...
  • Page 38: Audio Codec

    Supported Display Resolutions Specification Discrete 1024×768, 60 Hz, 16:9 1280×720, 60 Hz, 16:9 1280×768, 60 Hz, 16:9 1360×768, 60 Hz, 16:9 1366×768, 60 Hz, 16:9 Audio Codec Item Specification Controller Realtek ALC271X-VB6 Features 98 dB Signal-to-Noise Ratio (A-weighting) for DAC output ...
  • Page 39: Lan

    Item Specification LAN on Feature Port (thru Realtek RTL8411AA bundled Y Cable) LAN connector type RJ-45 LAN connector location Left Features 10/100/1000BASE-T triple-speed MAC  Compliant with IEEE standards  Compliant with IEEE 802.3az draft standard for Energy  Efficient Ethernet™ (EEE) ACPI-compliant Wake on LAN support ...
  • Page 40: Hdmi Port

    HDMI Port Item Specification Compliance level HDMI 1.4a Data throughput Up to 16.7 million colors Number of HDMI port Location Left side Expansion Card Item Specification Form factor PCI Express Mini Card Number of slot Supported card WLAN or WiMAX module System LED Indicators Item Specification...
  • Page 41: Ac Adapter

    AC Adapter Item Specification Input rating 65 W Input AC current (max) 100-240 V, 1.6 A, 50-60 Hz Output 19 V, 3.42 A 1-33 Hardware Specifications and Configurations...
  • Page 42: System Power Management

    System Power Management Item Specification Power management system ACPI 3.0-compliant Power global states G3 Mechanical Off - This off state is entered through a  mechanical means; no electrical current is running through the circuitry and it can be worked on without damaging the hardware or endangering service personnel.
  • Page 43 System Interrupt Specification (UMA) Hardware IRQ System Function IRQ 0 System timer IRQ 1 Radio Controller IRQ 8 System CMOS/real time clock IRQ 12 PS/2 Compatible Mouse IRQ 13 Numeric data processor IRQ 16 Intel(R) Management Engine Interface IRQ 16 Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 1 - 1E10 IRQ 16...
  • Page 44 Hardware IRQ System Function IRQ 97 Microsoft ACPI-Compliant System IRQ 98 Microsoft ACPI-Compliant System IRQ 99 Microsoft ACPI-Compliant System IRQ 100 Microsoft ACPI-Compliant System IRQ 101 Microsoft ACPI-Compliant System IRQ 102 Microsoft ACPI-Compliant System IRQ 103 Microsoft ACPI-Compliant System IRQ 104 Microsoft ACPI-Compliant System IRQ 105 Microsoft ACPI-Compliant System...
  • Page 45 Hardware IRQ System Function IRQ 130 Microsoft ACPI-Compliant System IRQ 131 Microsoft ACPI-Compliant System IRQ 132 Microsoft ACPI-Compliant System IRQ 133 Microsoft ACPI-Compliant System IRQ 134 Microsoft ACPI-Compliant System IRQ 135 Microsoft ACPI-Compliant System IRQ 136 Microsoft ACPI-Compliant System IRQ 137 Microsoft ACPI-Compliant System IRQ 138 Microsoft ACPI-Compliant System...
  • Page 46 Hardware IRQ System Function IRQ 163 Microsoft ACPI-Compliant System IRQ 164 Microsoft ACPI-Compliant System IRQ 165 Microsoft ACPI-Compliant System IRQ 166 Microsoft ACPI-Compliant System IRQ 167 Microsoft ACPI-Compliant System IRQ 168 Microsoft ACPI-Compliant System IRQ 169 Microsoft ACPI-Compliant System IRQ 170 Microsoft ACPI-Compliant System IRQ 171 Microsoft ACPI-Compliant System...
  • Page 47 Hardware IRQ System Function IRQ 260 Microsoft ACPI-Compliant System IRQ 261 Microsoft ACPI-Compliant System IRQ 262 Microsoft ACPI-Compliant System IRQ 263 Microsoft ACPI-Compliant System IRQ 264 Microsoft ACPI-Compliant System IRQ 265 Microsoft ACPI-Compliant System IRQ 266 Microsoft ACPI-Compliant System IRQ 267 Microsoft ACPI-Compliant System IRQ 268 Microsoft ACPI-Compliant System...
  • Page 48 Hardware IRQ System Function IRQ 293 Microsoft ACPI-Compliant System IRQ 294 Microsoft ACPI-Compliant System IRQ 295 Microsoft ACPI-Compliant System IRQ 296 Microsoft ACPI-Compliant System IRQ 297 Microsoft ACPI-Compliant System IRQ 298 Microsoft ACPI-Compliant System IRQ 299 Microsoft ACPI-Compliant System IRQ 300 Microsoft ACPI-Compliant System IRQ 301 Microsoft ACPI-Compliant System...
  • Page 49 Hardware IRQ System Function IRQ 326 Microsoft ACPI-Compliant System IRQ 327 Microsoft ACPI-Compliant System IRQ 328 Microsoft ACPI-Compliant System IRQ 329 Microsoft ACPI-Compliant System IRQ 330 Microsoft ACPI-Compliant System IRQ 331 Microsoft ACPI-Compliant System IRQ 332 Microsoft ACPI-Compliant System IRQ 333 Microsoft ACPI-Compliant System IRQ 334 Microsoft ACPI-Compliant System...
  • Page 50 Hardware IRQ System Function IRQ 359 Microsoft ACPI-Compliant System IRQ 360 Microsoft ACPI-Compliant System IRQ 361 Microsoft ACPI-Compliant System IRQ 362 Microsoft ACPI-Compliant System IRQ 363 Microsoft ACPI-Compliant System IRQ 364 Microsoft ACPI-Compliant System IRQ 365 Microsoft ACPI-Compliant System IRQ 366 Microsoft ACPI-Compliant System IRQ 367 Microsoft ACPI-Compliant System...
  • Page 51 Hardware IRQ System Function IRQ 392 Microsoft ACPI-Compliant System IRQ 393 Microsoft ACPI-Compliant System IRQ 394 Microsoft ACPI-Compliant System IRQ 395 Microsoft ACPI-Compliant System IRQ 396 Microsoft ACPI-Compliant System IRQ 397 Microsoft ACPI-Compliant System IRQ 398 Microsoft ACPI-Compliant System IRQ 399 Microsoft ACPI-Compliant System IRQ 400 Microsoft ACPI-Compliant System...
  • Page 52 Hardware IRQ System Function IRQ 425 Microsoft ACPI-Compliant System IRQ 426 Microsoft ACPI-Compliant System IRQ 427 Microsoft ACPI-Compliant System IRQ 428 Microsoft ACPI-Compliant System IRQ 429 Microsoft ACPI-Compliant System IRQ 430 Microsoft ACPI-Compliant System IRQ 431 Microsoft ACPI-Compliant System IRQ 432 Microsoft ACPI-Compliant System IRQ 433 Microsoft ACPI-Compliant System...
  • Page 53 Hardware IRQ System Function IRQ 458 Microsoft ACPI-Compliant System IRQ 459 Microsoft ACPI-Compliant System IRQ 460 Microsoft ACPI-Compliant System IRQ 461 Microsoft ACPI-Compliant System IRQ 462 Microsoft ACPI-Compliant System IRQ 463 Microsoft ACPI-Compliant System IRQ 464 Microsoft ACPI-Compliant System IRQ 465 Microsoft ACPI-Compliant System IRQ 466 Microsoft ACPI-Compliant System...
  • Page 54 Hardware IRQ System Function IRQ 491 Microsoft ACPI-Compliant System IRQ 492 Microsoft ACPI-Compliant System IRQ 493 Microsoft ACPI-Compliant System IRQ 494 Microsoft ACPI-Compliant System IRQ 495 Microsoft ACPI-Compliant System IRQ 496 Microsoft ACPI-Compliant System IRQ 497 Microsoft ACPI-Compliant System IRQ 498 Microsoft ACPI-Compliant System IRQ 499 Microsoft ACPI-Compliant System...
  • Page 55 System Interrupt Specification (Discrete) Hardware IRQ System Function IRQ 0 System timer IRQ 1 Radio Controller IRQ 8 System CMOS/real time clock IRQ 12 PS/2 Compatible Mouse IRQ 13 Numeric data processor IRQ 16 Intel(R) Management Engine Interface IRQ 16 Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 1 - 1E10 IRQ 16...
  • Page 56 Hardware IRQ System Function IRQ 95 Microsoft ACPI-Compliant System IRQ 96 Microsoft ACPI-Compliant System IRQ 97 Microsoft ACPI-Compliant System IRQ 98 Microsoft ACPI-Compliant System IRQ 99 Microsoft ACPI-Compliant System IRQ 100 Microsoft ACPI-Compliant System IRQ 101 Microsoft ACPI-Compliant System IRQ 102 Microsoft ACPI-Compliant System IRQ 103 Microsoft ACPI-Compliant System...
  • Page 57 Hardware IRQ System Function IRQ 128 Microsoft ACPI-Compliant System IRQ 129 Microsoft ACPI-Compliant System IRQ 130 Microsoft ACPI-Compliant System IRQ 131 Microsoft ACPI-Compliant System IRQ 132 Microsoft ACPI-Compliant System IRQ 133 Microsoft ACPI-Compliant System IRQ 134 Microsoft ACPI-Compliant System IRQ 135 Microsoft ACPI-Compliant System IRQ 136 Microsoft ACPI-Compliant System...
  • Page 58 Hardware IRQ System Function IRQ 161 Microsoft ACPI-Compliant System IRQ 162 Microsoft ACPI-Compliant System IRQ 163 Microsoft ACPI-Compliant System IRQ 164 Microsoft ACPI-Compliant System IRQ 165 Microsoft ACPI-Compliant System IRQ 166 Microsoft ACPI-Compliant System IRQ 167 Microsoft ACPI-Compliant System IRQ 168 Microsoft ACPI-Compliant System IRQ 169 Microsoft ACPI-Compliant System...
  • Page 59 Hardware IRQ System Function IRQ 258 Microsoft ACPI-Compliant System IRQ 259 Microsoft ACPI-Compliant System IRQ 260 Microsoft ACPI-Compliant System IRQ 261 Microsoft ACPI-Compliant System IRQ 262 Microsoft ACPI-Compliant System IRQ 263 Microsoft ACPI-Compliant System IRQ 264 Microsoft ACPI-Compliant System IRQ 265 Microsoft ACPI-Compliant System IRQ 266 Microsoft ACPI-Compliant System...
  • Page 60 Hardware IRQ System Function IRQ 291 Microsoft ACPI-Compliant System IRQ 292 Microsoft ACPI-Compliant System IRQ 293 Microsoft ACPI-Compliant System IRQ 294 Microsoft ACPI-Compliant System IRQ 295 Microsoft ACPI-Compliant System IRQ 296 Microsoft ACPI-Compliant System IRQ 297 Microsoft ACPI-Compliant System IRQ 298 Microsoft ACPI-Compliant System IRQ 299 Microsoft ACPI-Compliant System...
  • Page 61 Hardware IRQ System Function IRQ 324 Microsoft ACPI-Compliant System IRQ 325 Microsoft ACPI-Compliant System IRQ 326 Microsoft ACPI-Compliant System IRQ 327 Microsoft ACPI-Compliant System IRQ 328 Microsoft ACPI-Compliant System IRQ 329 Microsoft ACPI-Compliant System IRQ 330 Microsoft ACPI-Compliant System IRQ 331 Microsoft ACPI-Compliant System IRQ 332 Microsoft ACPI-Compliant System...
  • Page 62 Hardware IRQ System Function IRQ 357 Microsoft ACPI-Compliant System IRQ 358 Microsoft ACPI-Compliant System IRQ 359 Microsoft ACPI-Compliant System IRQ 360 Microsoft ACPI-Compliant System IRQ 361 Microsoft ACPI-Compliant System IRQ 362 Microsoft ACPI-Compliant System IRQ 363 Microsoft ACPI-Compliant System IRQ 364 Microsoft ACPI-Compliant System IRQ 365 Microsoft ACPI-Compliant System...
  • Page 63 Hardware IRQ System Function IRQ 390 Microsoft ACPI-Compliant System IRQ 391 Microsoft ACPI-Compliant System IRQ 392 Microsoft ACPI-Compliant System IRQ 393 Microsoft ACPI-Compliant System IRQ 394 Microsoft ACPI-Compliant System IRQ 395 Microsoft ACPI-Compliant System IRQ 396 Microsoft ACPI-Compliant System IRQ 397 Microsoft ACPI-Compliant System IRQ 398 Microsoft ACPI-Compliant System...
  • Page 64 Hardware IRQ System Function IRQ 423 Microsoft ACPI-Compliant System IRQ 424 Microsoft ACPI-Compliant System IRQ 425 Microsoft ACPI-Compliant System IRQ 426 Microsoft ACPI-Compliant System IRQ 427 Microsoft ACPI-Compliant System IRQ 428 Microsoft ACPI-Compliant System IRQ 429 Microsoft ACPI-Compliant System IRQ 430 Microsoft ACPI-Compliant System IRQ 431 Microsoft ACPI-Compliant System...
  • Page 65 Hardware IRQ System Function IRQ 456 Microsoft ACPI-Compliant System IRQ 457 Microsoft ACPI-Compliant System IRQ 458 Microsoft ACPI-Compliant System IRQ 459 Microsoft ACPI-Compliant System IRQ 460 Microsoft ACPI-Compliant System IRQ 461 Microsoft ACPI-Compliant System IRQ 462 Microsoft ACPI-Compliant System IRQ 463 Microsoft ACPI-Compliant System IRQ 464 Microsoft ACPI-Compliant System...
  • Page 66 Hardware IRQ System Function IRQ 489 Microsoft ACPI-Compliant System IRQ 490 Microsoft ACPI-Compliant System IRQ 491 Microsoft ACPI-Compliant System IRQ 492 Microsoft ACPI-Compliant System IRQ 493 Microsoft ACPI-Compliant System IRQ 494 Microsoft ACPI-Compliant System IRQ 495 Microsoft ACPI-Compliant System IRQ 496 Microsoft ACPI-Compliant System IRQ 497 Microsoft ACPI-Compliant System...
  • Page 67 System IO Address Map (UMA) I/O address (hex) System Function (shipping configuration) 0x00000000-0x0000001F Direct memory access controller 0x00000000-0x0000001F PCI Express Root Complex 0x00000020-0x00000021 Programmable interrupt controller 0x00000024-0x00000025 Programmable interrupt controller 0x00000028-0x00000029 Programmable interrupt controller 0x0000002C-0x0000002D Programmable interrupt controller 0x0000002E-0x0000002F Motherboard resources 0x00000030-0x00000031 Programmable interrupt controller 0x00000034-0x00000035...
  • Page 68 I/O address (hex) System Function (shipping configuration) 0x000000AC-0x000000AD Programmable interrupt controller 0x000000B0-0x000000B1 Programmable interrupt controller 0x000000B2-0x000000B3 Motherboard resources 0x000000B4-0x000000B5 Programmable interrupt controller 0x000000B8-0x000000B9 Programmable interrupt controller 0x000000BC-0x000000BD Programmable interrupt controller 0x000000C0-0x000000DF Direct memory access controller 0x000000F0-0x000000F0 Numeric data processor 0x00000400-0x00000453 Motherboard resources 0x00000454-0x00000457 Motherboard resources...
  • Page 69 System IO Address Map (Discrete) I/O address (hex) System Function (shipping configuration) 0x00000000-0x0000001F Direct memory access controller 0x00000000-0x0000001F PCI Express Root Complex 0x00000020-0x00000021 Programmable interrupt controller 0x00000024-0x00000025 Programmable interrupt controller 0x00000028-0x00000029 Programmable interrupt controller 0x0000002C-0x0000002D Programmable interrupt controller 0x0000002E-0x0000002F Motherboard resources 0x00000030-0x00000031 Programmable interrupt controller 0x00000034-0x00000035...
  • Page 70 I/O address (hex) System Function (shipping configuration) 0x000000AC-0x000000AD Programmable interrupt controller 0x000000B0-0x000000B1 Programmable interrupt controller 0x000000B2-0x000000B3 Motherboard resources 0x000000B4-0x000000B5 Programmable interrupt controller 0x000000B8-0x000000B9 Programmable interrupt controller 0x000000BC-0x000000BD Programmable interrupt controller 0x000000C0-0x000000DF Direct memory access controller 0x000000F0-0x000000F0 Numeric data processor 0x00000400-0x00000453 Motherboard resources 0x00000454-0x00000457 Motherboard resources...
  • Page 71 CHAPTER System Utilities...
  • Page 72 BIOS Setup Utility ........2-3 Navigating the BIOS Utility .
  • Page 73: Bios Setup Utility

    System Utilities BIOS Setup Utility This utility is a hardware configuration program built into a computer’s BIOS (Basic Input/Output System). The utility is pre-configured and optimized so most users do not need to run it. If configuration problems occur, the setup utility may need to be run. Refer to Chapter 4, Troubleshooting when a problem arises.
  • Page 74: Bios Menus

    BIOS Menus This section describes the Phoenix SecureCore Tiano BIOS Setup Utility menu tabs. NOTE: NOTE: The screenshots used in this chapter are for reference only. Actual values can vary depending on the computer model. Information This tab shows a summary of the computer‘s hardware information. Figure 2-1.
  • Page 75 Table 2-1. Hardware Information (Continued) Parameter Description Product Name Model name of the computer Manufacturer Name Computer manufacturer UUID The universally unique identifier tag assigned to the computer System Utilities...
  • Page 76: Main

    Main Use this tab to set the system time and date, enable or disable boot options, and select graphic mode. Figure 2-2. BIOS Main Table 2-2. BIOS Main Parameter Description Format/Option System Time System time expressed in 24-hour format Format: HH:MM:SS (hour:minute:second) System Date System date...
  • Page 77: Security

    Security Use this tab to safeguard and protect the computer from unauthorized use. Figure 2-3. BIOS Security Table 2-3. BIOS Security Parameter Description Option Supervisor Password Is Supervisor password setting or Set Clear User Password Is User password setting or Set Clear HDD Password State Hard drive password setting...
  • Page 78 Table 2-3. BIOS Security (Continued) Parameter Description Option Erase all Secure Boot Option to clear all Secure Boot signature – Setting databases (PK, KEK, db, dbx). Note: An administrator password is required to configure this parameter. Select an UEFI file as Option to launch an UEFI application from the –...
  • Page 79: Setting A Password

    Setting a Password Follow the succeeding instructions to set the user or supervisor passwords. 1. Press to highlight a Set _______ Password parameter and press Enter. The Set _______ Password dialog box appears. Set Supervisor Password Enter New Password Confirm New Password [ Figure 2-4.
  • Page 80: Changing A Password

    Changing a Password 1. Press to highlight a Set _______ Password parameter and press Enter. The Set _______ Password dialog box appears. Set Supervisor Password Enter Current Password [ Enter New Password [ Confirm New Password [ Figure 2-6. Set Supervisor Password 2.
  • Page 81: Boot

    Boot Use this tab to set the preferred drive sequence in which the Setup Utility attempts to boot the operating system. By default, the computer searches for boot devices in the following order: 1. Hard disk drive 2. Optical disc drive 3.
  • Page 82: Exit

    Exit Use the Exit tab to save or discard changes and close the BIOS Setup Utility. Figure 2-9. BIOS Exit Table 2-9. Exit Parameters Parameter Description Exit Saving Changes Close the BIOS Setup Utility and save the setup changes. Exit Discarding Changes Close the BIOS Setup Utility without saving the setup changes.
  • Page 83: Bios Flash Utilities

    BIOS Flash Utilities BIOS Flash memory updates are required for the following conditions:  New versions of system programs  New features or options  Restore a BIOS when it becomes corrupted. Use the Flash utility to update the system BIOS Flash ROM. NOTE: NOTE: If a Crisis Recovery Disc is not available, create one before Flash utility is used.
  • Page 84: Dos Flash Utility

    DOS Flash Utility Perform the following to use the DOS Flash Utility: 1. Press F2 during boot to enter Setup Menu. 2. Select Boot Menu to modify boot priority order. Example: If using USB HDD to Update BIOS, move USB HDD to position 1. Figure 2-10.
  • Page 85: Remove Hdd/Bios Password Utilities

    Remove HDD/BIOS Password Utilities This section explains how to remove the HDD and BIOS passwords. Removing the HDD Password NOTE: NOTE: If the incorrect HDD password is entered three times in succession, an error is generated. (Figure 2-11) Password Error Status HDD password error code Figure 2-11.
  • Page 86 4. Select option 2 (upper case ASCII code) and press Enter. 5. Write down the generated master password. 6. Reboot the computer. 7. In the HDD password prompt, type the master password generated in step 5, then press Enter. 2-16 System Utilities...
  • Page 87: Removing The Bios Passwords

    Removing the BIOS Passwords To clear a lost BIOS password (user or supervisor password), you need to short the clear password hardware gap (G2201) located on the mainboard. Figure 2-14. G2201 Hardware Gap 1. Shut down the computer and disconnect the AC adapter and all other peripherals from the computer.
  • Page 88: Using Dmi Utility

    Using DMI Utility The DMI (Desktop Management Interface) Tool generates a standard framework for managing and tracking system components. The DMI utility supports DOS, Window 7 and Windows 8 with WMI interface installation. Using DMI Utility in DOS Mode Perform the following steps to use the DMI Utility in DOS mode: 1.
  • Page 89 5. Set Boot Mode to Legacy. Figure 2-16. BIOS Boot Mode 6. Connect the USB HDD and reboot the computer. 7. At the command prompt, navigate to the DMI folder. 8. Execute the < DMI.EXE> file. NOTE: NOTE: Refer to Table 2-16 below for a list of DMI tool command usage.
  • Page 90: Using Dmi Utility In Windows Mode

    Using DMI Utility in Windows Mode Perform the following steps to use the DMI Utility in 32- or 64-bit Windows OS mode: 1. Navigate to the correct DMI folder (DMI\Windows\x86 for 32-bit Windows OS or DMI\WIndows\x64 for 64-bit Windows OS). 2.
  • Page 91: Using Lan Eeprom Utility

    Using LAN EEPROM Utility LAN EEPROM Utility enables changes to be made to the MAC address. Perform the following steps to use the LAN EEPROM Utility: 1. Create a DOS bootable USB HDD. 2. Copy the contents of the MAC folder to the HDD and remove the HDD form the computer. 3.
  • Page 92 2-22 System Utilities...
  • Page 93 CHAPTER Machine Maintenance...
  • Page 94 Machine Disassembly and Replacement ....3-5 Recommended Equipment ......3-5 Replacement Requirements .
  • Page 95 Reinstalling the Microphone ......3-60 Reinstalling the Camera Board ......3-62 Reinstalling the LCD Hinges .
  • Page 97: Machine Disassembly And Replacement

    Machine Maintenance Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. Cable paths and positioning may not represent the actual model. During the removal and installation of the components, ensure all available cable channels and clips are used and that the cables are replaced in the same position.
  • Page 98: Pre-Disassembly Instructions

    Pre-disassembly Instructions Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. Figure 3-1.
  • Page 99: Disassembly Process

    For example, if you want to remove the mainboard, you must first remove the keyboard, then disassemble the inside assembly frame in that order. Table 3-1. Main Screw List Screw Quantity Acer Part Number M2 x L3 (black) 86.00J40.323 M2.5 x L3 86.9AR23.3R0 M2.5 x L3.5...
  • Page 100: External Module Disassembly Process

    DIMM MODULES MODULE BRACKET Figure 3-2. External Modules Disassembly Flowchart Table 3-2. Screw List Step Screw Quantity Acer Part Number DIMM Cover Disassembly M2.5 x 6 86.00E12.536 ODD Disassembly M2.5 × 5 86.9A523.5R0 ODD Bracket Disassembly M2 × L3 86.00J40.323 Keyboard Disassembly M2.5 x 6...
  • Page 101: Removing The Battery Pack

    Removing the Battery Pack 1. Turn the computer over so that the base is facing up. 2. Slide and hold the battery release latch to release the battery pack (1) then lift the battery pack from its bay (2). Figure 3-3. Battery Pack NOTE: NOTE: The battery has been highlighted with the yellow rectangle in...
  • Page 102: Removing The Dimm Cover

    Removing the DIMM Cover 1. Perform the “Removing the Battery Pack” procedure described on page 3-9. 2. Remove the two screws securing the DIMM cover to the lower case assembly. Figure 3-4. DIMM Cover Screws Table 3-4. Screws Step Screw Quantity Screw Type DIMM Cover Disassembly...
  • Page 103: Removing The Dimm Modules

    Removing the DIMM Modules 1. Perform the “Removing the DIMM Cover” procedure described on page 3-10. 2. Push out the latches on both sides of the DIMM slot (1) until the module tilts upward, then detach the DIMM module from the slot (2). Figure 3-6.
  • Page 104: Removing The Keyboard

    Removing the Keyboard IMPORTANT: The keyboard is easily warped or damaged during the removal process. Take care not to use excessive force when removing. 1. Perform the “Removing the Battery Pack” procedure described on page 3-9. 2. Remove the two screws securing the keyboard to the lower case assembly. Figure 3-7.
  • Page 105 4. Use a non-marring plastic flat-blade screwdriver to push and disengage the latches on the top, let and right sides of the keyboard. Figure 3-8. Keyboard Latches 5. Turn the keyboard over and carefully place it on top of the palmrest. Figure 3-9.
  • Page 106 6. Release the connector latch from the mainboard (1), then disconnect the keyboard cable (2). Figure 3-10. Keyboard Cable 7. Release the connector latch from the mainboard (1), then disconnect the keyboard backlight cable (2). Figure 3-11. Keyboard Backlight Cable 8.
  • Page 107: Removing The Odd Module

    Removing the ODD Module 1. Perform the “Removing the Keyboard” procedure described on page 3-12. 2. Remove the screw securing the ODD module to the upper case assembly. Figure 3-12. ODD Module Screw Table 3-12. Screw Step Screw Quantity Screw Type ODD Module Disassembly M2.5 ×...
  • Page 108 4. Remove the screw securing the ODD module to the bracket. Figure 3-14. ODD Bracket Screw Table 3-14. Screw Step Screw Quantity Screw Type ODD Bracket Disassembly M2 × L3 5. Detach the bracket from the module. Figure 3-15. ODD Bracket 3-16 Machine Maintenance...
  • Page 109 6. Pry the ODD bezel off the module. Figure 3-16. ODD Bezel 3-17 Machine Maintenance...
  • Page 110: Main Unit Disassembly Process

    MODULE MODULE MODULE Figure 3-17. Main Unit Disassembly Flowchart Table 3-17. Screw List Step Screw Quantity Acer Part Number Palmrest Module/Upper Case Disassembly M2.5 × 6 86.00E12.536 Upper Case Disassembly M2.5 × 5 86.9A523.5R0 Touchpad Board Disassembly M2 × L3 86.00J40.323...
  • Page 111: Removing The Palmrest Module/Upper Case

    Removing the Palmrest Module/Upper Case 1. Perform the “External Module Disassembly Process” procedures described on pages to 3-12. 2. Remove the sixteen base side screws securing the upper case to the lower case assembly. Figure 3-18. Upper Case Screws – Base Side Table 3-18.
  • Page 112 4. Release the connector latch from the mainboard (1), then disconnect the touchpad cable (2). Figure 3-19. Touchpad Cable 5. Release the connector latch from the mainboard (1), then disconnect the power button cable (2). Figure 3-20. Power Button Cable 3-20 Machine Maintenance...
  • Page 113 6. Remove the five screws securing the upper case to the lower case assembly. Figure 3-21. Upper Case Screws – Top Side Table 3-21. Screws Step Screw Quantity Screw Type Upper Case Disassembly M2.5 × 5 7. Gently lift the upper case from the lower case assembly. Figure 3-22.
  • Page 114: Removing The Touchpad Board

    Removing the Touchpad Board 1. Perform the “Removing the Palmrest Module/Upper Case” procedure described on page 3-19. 2. Release the connector latch from the touchpad board (1), then disconnect the touchpad cable (2). Figure 3-23. Touchpad Cable 3. Release the touchpad cable from the adhesive tape securing it, then detach the touchpad cable from the touchpad board.
  • Page 115 4. Remove the three screws securing the touchpad board to the upper case assembly. Figure 3-25. Touchpad Screws Table 3-25. Screws Step Screw Quantity Screw Type Touchpad Module Disassembly M2 × L3 5. Detach the touchpad bracket from the upper case assembly. Figure 3-26.
  • Page 116 6. Detach the touchpad board from the upper case assembly. Figure 3-27. Touchpad Board NOTE: NOTE: A circuit board that is > 10cm has been highlighted with a yellow rectangle in Figure 3-27. Follow the local regulations for disposing this type of circuit board. 3-24 Machine Maintenance...
  • Page 117: Removing The Power Button Board

    Removing the Power Button Board 1. Perform the “Removing the Palmrest Module/Upper Case” procedure described on page 3-19. 2. Release the connector latch from the power button board (1), then disconnect the power button cable (2). Figure 3-28. Power Button Cable 3.
  • Page 118 5. Detach the power button board from the upper case. Figure 3-30. Power Button Board NOTE: NOTE: A circuit board that is > 10cm has been highlighted with a yellow rectangle in Figure 3-31. Follow the local regulations for disposing this type of circuit board. 6.
  • Page 119: Removing The Sata Board

    Removing the SATA Board 1. Perform the “Removing the Palmrest Module/Upper Case” procedure described on page 3-19. 2. Remove the screw securing the SATA board to the mainboard. Figure 3-32. SATA Board Screw Table 3-32. Screw Step Screw Quantity Screw Type SATA Board Disassembly M2 ×...
  • Page 120: Removing The Hdd Module

    Removing the HDD Module 1. Perform the “Removing the Palmrest Module/Upper Case” procedure described on page 3-19. 2. Gently lift the HDD assembly from its socket. Figure 3-34. HDD Module 3. Disconnect the HDD cable from the HDD module. Figure 3-35. HDD Cable 3-28 Machine Maintenance...
  • Page 121: Removing The Wlan Module

    Removing the WLAN Module 1. Perform the “Removing the Palmrest Module/Upper Case” procedure described on page 3-19. 2. Remove the adhesive tape securing the WLAN antennas to the heatsink assembly. Figure 3-36. WLAN Module Antenna Adhesive Tape 3. Unplug the two (2) antenna cables from the WLAN module. Figure 3-37.
  • Page 122 4. Remove the screw securing the WLAN module to the mainboard. Figure 3-38. WLAN Module Screw Table 3-38. Screw Step Screw Quantity Screw Type WLAN Module Disassembly M2 × L3 5. Detach the WLAN module from the slot. Figure 3-39. WLAN Module NOTE: NOTE: A circuit board that is >...
  • Page 123: Removing The Mainboard

    Removing the Mainboard 1. Perform the “Removing the Palmrest Module/Upper Case” procedure described on page 3-19. 2. Perform the “Removing the ODD Module” procedure described on page 3-15. 3. Perform the “Removing the SATA Board” procedure described on page 3-27. 4.
  • Page 124 9. Disconnect the cable from the mainboard. Figure 3-42. LCD Cable 10. Remove the screw securing the mainboard to the lower case assembly. Figure 3-43. Mainboard Screw Table 3-43. Screw Step Screw Quantity Screw Type Mainboard Disassembly M2 × L3 3-32 Machine Maintenance...
  • Page 125 11. Gently tilt the mainboard towards the LCD panel. Figure 3-44. Mainboard NOTE: NOTE: A circuit board that is > 10cm has been highlighted with a yellow rectangle in Figure 3-44. Follow the local regulations for disposing this type of circuit board. 12.
  • Page 126 13. Disconnect the battery cable from the mainboard. Figure 3-46. Battery Cable 14. Disconnect the DC-In cable from the mainboard, then lift the mainboard out of the lower case assembly. Figure 3-47. DC-In Cable 3-34 Machine Maintenance...
  • Page 127: Removing The Thermal Module

    Removing the Thermal Module 1. Perform the “Removing the Mainboard” procedure described on the preceding on page 3-31. 2. Disconnect the thermal module fan cable from the mainboard. Figure 3-48. Fan Cable 3. Loosen the spring-loaded captive screws securing the thermal module. Follow the screw sequence indicated on Figure 3-49.
  • Page 128 4. Gently lift and detach the thermal module from the mainboard. Figure 3-50. Thermal Module 3-36 Machine Maintenance...
  • Page 129: Removing The Dc-In Module

    Removing the DC-In Module 1. Perform the “Removing the Mainboard” procedure described on page 3-31. 2. Detach the DC-In module from the lower case assembly. Figure 3-51. DC-In Module 3-37 Machine Maintenance...
  • Page 130: Removing The Battery Connector

    Removing the Battery Connector 1. Perform the “Removing the Mainboard” procedure described on the preceding on page 3-31. 2. Remove the two screws securing the battery connector to the lower case assembly. Figure 3-52. Battery Connector Screws Table 3-52. Screws Step Screw Quantity...
  • Page 131: Removing The Speaker Module

    Removing the Speaker Module 1. Perform the “Removing the Mainboard” procedure described on page 3-31. 2. Remove the adhesive tapes securing the speaker cables to the lower case assembly. Figure 3-54. Speaker Cable Adhesive Tapes 3. Detach the speaker cables from lower case assembly. Figure 3-55.
  • Page 132 4. Remove the four screws securing the speaker module to the lower case assembly. Figure 3-56. Speaker Screws Table 3-56. Screws Step Screw Quantity Screw Type Speakers Disassembly M2 × L3 5. Gently lift the speaker module and detach it from the lower case assembly. Figure 3-57.
  • Page 133: Removing The Lcd Module

    Removing the LCD Module 1. Perform the “Removing the Mainboard” procedure described on page 3-31. 2. Remove the adhesive tape securing the WLAN antenna cables to the lower case assembly. Figure 3-58. WLAN Antenna Cable Adhesive Tape 3. Gently release the cables from the latches securing it to the lower case assembly. Figure 3-59.
  • Page 134 4. Remove the four screws securing the LCD module to the lower case assembly. Figure 3-60. LCD Module Hinge Screws Table 3-60. Screws Step Screw Quantity Screw Type LCD Module Disassembly M2.5 × L3 M2.5 × 5 5. Detach the LCD module from the lower case assembly. Figure 3-61.
  • Page 135: Lcd Module Disassembly Process

    LCD FPC MICROPHONE BOARD CAMERA CABLE Figure 3-62. LCD Module Disassembly Flowchart Table 3-62. Screw List Step Screw Quantity Acer Part Number LCD Back Cover Disassembly M2 x L3 86.00J40.323 LCD Hinge Disassembly M2.5X L3.5 86.00H47.533 M2 x L3 86.00J40.323 3-43...
  • Page 136: Removing The Lcd Back Cover

    Removing the LCD Back Cover 1. Perform the “Removing the LCD Module” procedure described on page 3-41. 2. Remove the two screws securing the left and right hinge cap to the LCD module. Figure 3-63. Hinge Cap Screws Table 3-63. Screws Step Screw Quantity...
  • Page 137 4. Gently pry loose the LCD assembly from the LCD back cover. Start on the bottom side, near the hinge opening, then proceed from left to right until all the latches have disengaged. Figure 3-65. LCD Back Cover Latches 5. Detach the LCD module from the LCD back cover. Figure 3-66.
  • Page 138: Removing The Wlan Antennas

    Removing the WLAN Antennas 1. Perform the “Removing the LCD Back Cover” procedure described on page 3-44. 2. Detach the WLAN antenna cables from the back cover. Figure 3-67. WLAN Antenna Cables 3. Remove the WLAN Antenna from the back cover. Figure 3-68.
  • Page 139: Removing The Lcd Hinges

    Removing the LCD Hinges 1. Perform the “Removing the LCD Back Cover” procedure described on page 3-44. 2. Perform the “Removing the WLAN Antennas” procedure described on page 3-46. 3. Remove the eight screws securing the left and right LCD hinges to the back cover. Figure 3-69.
  • Page 140: Removing The Camera Board

    Removing the Camera Board 1. Perform the “Removing the LCD Back Cover” procedure described on page 3-44. 2. Gently pry the camera board off the LCD back cover then detach the camera board. Figure 3-71. Camera Board 3. Remove the adhesive tape securing the camera cable to the camera board. Figure 3-72.
  • Page 141 4. Disconnect the camera cable from the camera board. Figure 3-73. Camera Cable NOTE: NOTE: A circuit board that is >10 cm2 has been highlighted with a yellow rectangle in Figure 3-73. Follow the local regulations for disposing this type of circuit board. 3-49 Machine Maintenance...
  • Page 142: Removing The Microphone

    Removing the Microphone 1. Perform the “Removing the LCD Back Cover” procedure described on page 3-44. 2. Disconnect the microphone cable from the LCD FPC cable. Figure 3-74. Microphone Cable 3. Remove the adhesive tape securing the microphone cable to the LCD module. Figure 3-75.
  • Page 143 4. Gently pry the microphone off the LCD module. Figure 3-76. Microphone 3-51 Machine Maintenance...
  • Page 144: Removing The Lcd Fpc Cable

    Removing the LCD FPC Cable 1. Perform the “Removing the Microphone” procedure described on page 3-50. 2. Disconnect the FPC cable from the converter board. Figure 3-77. Converter Board 3. Detach the FPC cable from the back of the LCD Panel. Figure 3-78.
  • Page 145 4. Detach the transparent adhesive tape securing the FPC cable connector to the LCD panel board. Figure 3-79. FPC Cable Transparent Adhesive Tape 5. Disconnect the FPC cable from the LCD panel board. Figure 3-80. FPC Cable 3-53 Machine Maintenance...
  • Page 146: Removing The Converter Board

    Removing the Converter Board 1. Perform the “Removing the LCD Back Cover” procedure described on page 3-44. 2. Remove the adhesive tape securing the LCD cable to the converter board. Figure 3-81. LCD Cable Adhesive Tape 3. Release the connector latches from the converter board (1), then disconnect the LCD cables (2).
  • Page 147 4. Gently pry the converter board off the LCD module (1) then detach the converter board (2). Figure 3-83. Converter Board NOTE: NOTE: A circuit board that is >10 cm2 has been highlighted with a yellow rectangle in Figure 3-83. Follow the local regulations for disposing this type of circuit board. 3-55 Machine Maintenance...
  • Page 148: Lcd Module Reassembly Process

    LCD Module Reassembly Process Reinstalling the Converter Board 1. Apply a self adhesive tape to the bottom of the converter board then press it down until it is firmly glued to the LCD module. Figure 3-84. Converter Board 2. Connect the LCD cables to the converter board (1), then press the connector latches until they lock into place (2).
  • Page 149 3. Secure the LCD cable to the converter board using adhesive tape. Figure 3-86. LCD Cable Adhesive Tape 3-57 Machine Maintenance...
  • Page 150: Reinstalling The Lcd Fpc Cable

    Reinstalling the LCD FPC Cable 1. Connect the FPC cable to the LCD panel board. Figure 3-87. FPC Cable 2. Secure the FPC cable connector to the LCD panel board using transparent adhesive tape. Figure 3-88. FPC Cable Transparent Adhesive Tape 3-58 Machine Maintenance...
  • Page 151 3. Connect the FPC cable to the converter board. Figure 3-89. Converter Board 4. Secure the FPC cable to the back of the LCD Panel using self adhesive tape. Figure 3-90. FPC Cable Self Adhesive Tape 3-59 Machine Maintenance...
  • Page 152: Reinstalling The Microphone

    Reinstalling the Microphone 1. Gently place the microphone into its socket in the LCD module. Figure 3-91. Microphone 2. Secure the microphone cable to the LCD module using adhesive tape. Figure 3-92. Microphone Cable Adhesive Tape 3-60 Machine Maintenance...
  • Page 153 3. Connect the microphone cable to the LCD FPC cable. Figure 3-93. Microphone Cable 3-61 Machine Maintenance...
  • Page 154: Reinstalling The Camera Board

    Reinstalling the Camera Board 1. Connect the camera cable to the camera board. Figure 3-94. Camera Cable 2. Secure the camera cable to the camera board using adhesive tape. Figure 3-95. Camera Cable Adhesive Tape 3-62 Machine Maintenance...
  • Page 155 3. Gently place the camera board into its socket in the LCD back cover. Figure 3-96. Camera Board 3-63 Machine Maintenance...
  • Page 156: Reinstalling The Lcd Hinges

    Reinstalling the LCD Hinges 1. Place the LCD hinges into the LCD back cover. Figure 3-97. LCD Hinges 2. Secure the left and right LCD hinges to the back cover using eight screws. Figure 3-98. LCD Hinge Screws Table 3-98. Screws Step Screw Quantity...
  • Page 157: Reinstalling The Wlan Antennas

    Reinstalling the WLAN Antennas 1. Secure the WLAN Antenna to the back cover using self adhesive tapes. Figure 3-99. WLAN Antenna 2. Insert the WLAN antenna cables in the back cover latches, as shown. Figure 3-100. WLAN Antenna Cables 3-65 Machine Maintenance...
  • Page 158: Reinstalling The Lcd Back Cover

    Reinstalling the LCD Back Cover 1. Place the LCD module into the LCD back cover. Figure 3-101. LCD Back Cover 2. Gently press the LCD module to the LCD back cover until all the latches have engaged. Figure 3-102. LCD Back Cover Latches 3-66 Machine Maintenance...
  • Page 159 3. Place the hinge cap into the LCD module. Figure 3-103. Hinge Cap 4. Secure the left and right hinge cap to the LCD module using two screws. Figure 3-104. Hinge Cap Screws Table 3-104. Screws Step Screw Quantity Screw Type LCD Back Cover Reassembly M2 ×...
  • Page 160: Main Unit Reassembly Process

    Main Unit Reassembly Process Reinstalling the LCD Module 1. Place the LCD module into the lower case assembly. Figure 3-105. LCD Module 2. Secure the LCD module to the lower case assembly using four screws. Figure 3-106. LCD Module Hinge Screws Table 3-106.
  • Page 161 3. Insert the cables into the lower case latches, as shown. Figure 3-107. WLAN Antenna Cable Latches 4. Secure the WLAN antenna cables to the lower case assembly using adhesive tape. Figure 3-108. WLAN Antenna Cable Adhesive Tape 3-69 Machine Maintenance...
  • Page 162: Reinstalling The Speaker Module

    Reinstalling the Speaker Module 1. Gently place the speaker module into the lower case assembly. Figure 3-109. Speakers 2. Secure the speaker module to the lower case assembly using four screws. Figure 3-110. Speaker Screws Table 3-110. Screws Step Screw Quantity Screw Type Speakers Reassembly...
  • Page 163 3. Insert the speaker cables into the lower case latches, as shown. Figure 3-111. Speaker Cable 4. Secure the speaker cables to the lower case assembly using adhesive tapes. Figure 3-112. Speaker Cable Adhesive Tapes 3-71 Machine Maintenance...
  • Page 164: Reinstalling The Battery Connector

    Reinstalling the Battery Connector 1. Place the battery connector into the lower case assembly. Figure 3-113. Battery Connector 2. Secure the battery connector to the lower case assembly using two screws. Figure 3-114. Battery Connector Screws Table 3-114. Screws Step Screw Quantity Screw Type...
  • Page 165: Reinstalling The Dc-In Module

    Reinstalling the DC-In Module 1. Place the DC-In module into its socket in the lower case assembly. Figure 3-115. DC-In Module 3-73 Machine Maintenance...
  • Page 166: Reinstalling The Thermal Module

    Reinstalling the Thermal Module 1. Gently place the thermal module into its socket in the mainboard. Figure 3-116. Thermal Module 2. Tighten the spring-loaded captive screws securing the thermal module. Follow the screw sequence indicated on Figure 3-117. Figure 3-117. Thermal Module Screws Table 3-117.
  • Page 167 3. Connect the thermal module fan cable to the mainboard. Figure 3-118. Fan Cable 3-75 Machine Maintenance...
  • Page 168: Reinstalling The Mainboard

    Reinstalling the Mainboard 1. Connect the DC-In cable to the mainboard. Figure 3-119. DC-In Cable 2. Connect the battery cable to the mainboard. Figure 3-120. Battery Cable 3. Turn the computer over to access the base side of the lower case assembly. 3-76 Machine Maintenance...
  • Page 169 4. Connect the HDD cable to the mainboard. Figure 3-121. HDD Cable 5. Gently tilt the mainboard towards the lower case assembly. Figure 3-122. Mainboard 3-77 Machine Maintenance...
  • Page 170 6. Position the WLAN antenna cables into the gap between the heatsink fan and mainboard, making sure the cable connectors are free and readily accessible. Figure 3-123. Mainboard 7. Secure the mainboard to the lower case assembly using one screw. Figure 3-124.
  • Page 171 8. Connect the LCD cable to the mainboard. Figure 3-125. LCD Cable 9. Secure the LCD cable to the mainboard using adhesive tape. Figure 3-126. LCD Cable Adhesive Tape 10. Turn the computer over to access the base side of the lower case assembly. 3-79 Machine Maintenance...
  • Page 172 11. Connect the speaker cable to the mainboard. Figure 3-127. Speaker Cable 3-80 Machine Maintenance...
  • Page 173: Reinstalling The Wlan Module

    Reinstalling the WLAN Module 1. Insert the WLAN module into its slot in the mainboard. Figure 3-128. WLAN Module 2. Secure the WLAN module to the mainboard using one screw. Figure 3-129. WLAN Module Screw Table 3-129. Screw Step Screw Quantity Screw Type WLAN Module Reassembly...
  • Page 174 3. Connect the two (2) antenna cables to the WLAN module. Figure 3-130. WLAN Module Antennas IMPORTANT: Refer to your machine disassembly note to determine which cable color corresponds to the main (black) and auxiliary (white) connectors. 4. Secure the WLAN antennas to the heatsink assembly using adhesive tape. Figure 3-131.
  • Page 175: Reinstalling The Hdd Module

    Reinstalling the HDD Module 1. Connect the HDD cable to the HDD module. Figure 3-132. HDD Cable 2. Gently place the HDD assembly into its socket. Figure 3-133. HDD Module 3-83 Machine Maintenance...
  • Page 176: Reinstalling The Sata Board

    Reinstalling the SATA Board 1. Insert the SATA board into its socket in the mainboard. Figure 3-134. SATA Board 2. Secure the SATA board to the mainboard using one screw. Figure 3-135. SATA Board Screw Table 3-135. Screw Step Screw Quantity Screw Type SATA Board Reassembly...
  • Page 177: Reinstalling The Power Button Board

    Reinstalling the Power Button Board 1. Place the power button board cable into the upper case. Figure 3-136. Power Button Cable 2. Place the power button board into the upper case. Figure 3-137. Power Button Board 3-85 Machine Maintenance...
  • Page 178 3. Secure the power button board to the upper case using one screw. Figure 3-138. Power Button Board Screw Table 3-138. Screw Step Screw Quantity Screw Type Power Button Board Reassembly M2 × L3 4. Turn the upper case over. 5.
  • Page 179: Reinstalling The Touchpad Board

    Reinstalling the Touchpad Board 1. Place the touchpad board into the upper case assembly. Figure 3-140. Touchpad Board 2. Place the touchpad bracket above the touchpad board in the upper case assembly. Figure 3-141. Touchpad Bracket 3-87 Machine Maintenance...
  • Page 180 3. Secure the touchpad board to the upper case assembly using three screws. Figure 3-142. Touchpad Screws Table 3-141. Screws Step Screw Quantity Screw Type Touchpad Module Reassembly M2 × L3 4. Place the touchpad cable into the touchpad board, then secure the cable to the board using adhesive tape.
  • Page 181 5. Connect the touchpad cable to the touchpad board (1), then press the connector latch (2) until it locks into place. Figure 3-144. Touchpad Cable 3-89 Machine Maintenance...
  • Page 182: Reinstalling The Palmrest Module/Upper Case

    Reinstalling the Palmrest Module/Upper Case 1. Gently place the upper case into the lower case assembly then press on all sides until the latches lock into place. Figure 3-145. Upper Case 2. Secure the upper case to the lower case assembly using five screws. Figure 3-146.
  • Page 183 3. Connect the touchpad cable to the mainboard (1), then press the connector latch (2) until it locks into place. Figure 3-147. Touchpad Cable 4. Turn the computer over to access the base side of the lower case assembly. 5. Secure the upper case to the lower case assembly using sixteen screws. Figure 3-148.
  • Page 184: External Module Reassembly Process

    External Module Reassembly Process Reinstalling the ODD Module 1. Press the ODD bezel into the module until it latch into place. Figure 3-149. ODD Bezel 2. Place the bracket into the module. Figure 3-150. ODD Bracket 3-92 Machine Maintenance...
  • Page 185 3. Secure the ODD module to the bracket using one screw. Figure 3-151. ODD Bracket Screw Table 3-151. Screw Step Screw Quantity Screw Type ODD Bracket Reassembly M2 × L3 4. Gently slide the ODD module into the ODD drive bay until it latch into place. Figure 3-152.
  • Page 186 5. Secure the ODD module to the upper case assembly using one screw. Figure 3-153. ODD Module Screw Table 3-153. Screw Step Screw Quantity Screw Type ODD Module Reassembly M2.5 × 5 3-94 Machine Maintenance...
  • Page 187: Reinstalling The Keyboard

    Reinstalling the Keyboard 1. Place the keyboard stand-offs on their sockets (1), then peel off the protective film cover from the self adhesive tape of the keyboard stand-offs (2). Figure 3-154. Keyboard Stand-off 2. Place the keyboard on top of the palmrest. Connect the keyboard backlight cable to the mainboard (1), then press the connector latch (2) until it locks into place.
  • Page 188 3. Connect the keyboard cable to the mainboard (1), then press the connector latch (2) until it locks into place. Figure 3-156. Keyboard Cable 4. Turn the keyboard over and carefully place it on its socket. Figure 3-157. Keyboard 3-96 Machine Maintenance...
  • Page 189 5. Push the latches on the left, right and top sides of the keyboard, then press the keyboard until all the latches lock into place. Figure 3-158. Keyboard Latches 6. Press the keyboard at the approximate location of the keyboard stand-offs as shown, to engage the self adhesive tape and permanently fix the stand-offs to the keyboard.
  • Page 190 7. Turn the computer over to access the base side of the lower case assembly. 8. Secure the keyboard to the lower case assembly using two screws. Figure 3-160. Upper Case Screws – Base Side Table 3-160. Screws Step Screw Quantity Screw Type Keyboard Reassembly...
  • Page 191: Reinstalling The Dimm Modules

    Reinstalling the DIMM Modules 1. Insert the DIMM module into its slot (1), then push it downward until it latches into place (2). Figure 3-161. DIMM Modules 2. Repeat Step 1 to reinstall the remaining DIMM module. 3-99 Machine Maintenance...
  • Page 192: Reinstalling The Dimm Cover

    Reinstalling the DIMM Cover 1. Place the DIMM cover into the computer (1) and press it downward (2) until the DIMM cover latches into place. Figure 3-162. DIMM Cover 2. Secure the DIMM cover to the lower case assembly using two screws. Figure 3-163.
  • Page 193: Reinstalling The Battery Pack

    Reinstalling the Battery Pack 1. Insert the battery pack into its bay until it latches into place. Figure 3-164. Battery Pack 3-101 Machine Maintenance...
  • Page 194 3-102 Machine Maintenance...
  • Page 195 CHAPTER Troubleshooting...
  • Page 196 Introduction ......... .4-3 General Information .
  • Page 197: Introduction

    NOTE: NOTE: The diagnostic tests are intended for Acer products only. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain as much detailed information as possible about the problem.
  • Page 198: Power On Issues

    Power On Issues If the system does not power on, perform the following, one at a time, to correct the problem. Do not replace a non-defective FRU. Figure 4-1. Power On Issue Computer Shuts Down Intermittently If the system powers off at intervals, perform the following. 1.
  • Page 199: No Display Issues

    No Display Issues If the Display does not work, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-2. No Display Issue No POST or Video If the POST or video does not appear, perform the following one at a time. 1.
  • Page 200: Abnormal Video

    3. Drain stored power by removing the power cable and the battery pack. Hold the power button for 10 seconds. 4. Connect the power cable and reboot the computer. 5. Connect an external monitor to the computer and switch between the internal display and the external display by pressing Fn+F5.
  • Page 201: Lcd Failure

    7. If the issue is still not resolved, refer to the Online Support Information on page 8. Run the Windows Memory Diagnostic from the operating system DVD and follow the on-screen prompts. 9. If the issue is still not resolved, refer to the Online Support Information on page LCD Failure...
  • Page 202: Keyboard Failure

    Keyboard Failure If the Keyboard fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-4. Keyboard Failure Troubleshooting...
  • Page 203: Touchpad Failure

    Touchpad Failure If the Touchpad fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-5. Touchpad Failure Troubleshooting...
  • Page 204: Internal Speaker Failure

    Internal Speaker Failure If internal Speakers fail, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-6. Internal Speaker Failure Sound Problems Perform the following, one at a time. 1. Boot the computer. 2. Navigate to Start  Control Panel  System and Maintenance  System  Device Manager.
  • Page 205  Drag the slider to 50. Confirm that the volume is not muted.  Click Mixer to verify that other audio applications are set to 50 and not muted. 6. Navigate to Start  Control Panel  Hardware and Sound  Sound. Confirm that Speakers are selected as the default audio device (green check mark).
  • Page 206: Microphone Failure

    Microphone Failure If internal or external Microphones fail, perform the following, one at a time. Figure 4-7. Microphone Failure 1. Check that the microphone is enabled. Navigate to Start  Control Panel  Hardware and Sound  Sound and select the Recording tab. 2.
  • Page 207: Usb Failure

    USB Failure If the USB fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-8. USB Failure 4-13 Troubleshooting...
  • Page 208: Wlan Failure

    WLAN Failure If the WLAN fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-9. WLAN Failure 4-14 Troubleshooting...
  • Page 209: Card Reader Failure

    Card Reader Failure If the Card Reader fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-10. Card Reader Failure 4-15 Troubleshooting...
  • Page 210: Thermal Unit Failure

    Thermal Unit Failure If the Thermal Unit fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-11. Thermal Unit Failure 4-16 Troubleshooting...
  • Page 211: Other Functions Failure

    Other Functions Failure 1. Check if drives are functioning correctly. 2. Check if external modules are functioning correctly. 3. Change mainboard to check if current one is defective. 4-17 Troubleshooting...
  • Page 212: Intermittent Problems

    1. Remove power from the computer. 2. Visually check the components for damage. If any problems are found, replace the FRU. 3. Remove or disconnect all of the following devices:  Non-Acer devices  Printer, mouse, and other external devices ...
  • Page 213: Error Codes

    Error Codes Table 4-2. Error Codes Error Codes Error Messages Equipment Configuration Error Causes: 1. CPU BIOS Update Code Mismatch 2. IDE Primary Channel Master Drive Error (The causes will be shown before “Equipment Configuration Error”) Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh) Real Time Clock Error CMOS Battery Bad CMOS Checksum Error...
  • Page 214: Bios Beep Codes

    BIOS Beep Codes Table 4-3. BIOS Beep Codes Code Beeps POST Routine Description Verify Real Mode Disable Non-Maskable Interrupt (NMI) Get CPU type Initialize system hardware Initialize chipset with initial POST values Set IN POST flag Initialize CPU registers Enable CPU cache Initialize caches to initial POST values Initialize I/O component Initialize the local bus IDE...
  • Page 215 Table 4-3. BIOS Beep Codes Code Beeps POST Routine Description Enable cache before system BIOS shadow 1-4-1-1 RAM failure on data bits xxxx of high byte of memory bus Test CPU bus-clock frequency Initialize Phoenix Dispatch Manager Warm start shut down Shadow system BIOS ROM Autosize cache Advanced configuration of chipset registers...
  • Page 216 Table 4-3. BIOS Beep Codes Code Beeps POST Routine Description Setup System Management Mode (SMM) area Display external L2 cache size Load custom defaults (optional) Display shadow-area message Display possible high address for UMB recovery Display error messages Check for configuration errors Check for keyboard errors Set up hardware interrupt vectors Initialize coprocessor if present...
  • Page 217 Table 4-3. BIOS Beep Codes Code Beeps POST Routine Description Check for SMART drive (optional) Shadow option ROMs Set up Power Management Initialize security engine (optional) Enable hardware interrupts Determine number of ATA and SCSI drives Set time of day Check key lock Initialize Typematic rate Erase F2 prompt...
  • Page 218 Table 4-3. BIOS Beep Codes Code Beeps POST Routine Description Force check (optional) Extended checksum (optional) Unknown interrupt Initialize the chipset Initialize the bridge Initialize the CPU Initialize the system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor...
  • Page 219: Post Codes

    POST Codes There are two types of POST codes: Progress Codes and Error Codes. Progress Codes are designed to show the execution point while booting or executing services. Error Codes are designed to halt on exceptional (fatal) error conditions. Component Codes The Component Code is an unsigned integer value that is assigned by the build process.
  • Page 220 Table 4-4. Component Codes Range Description 0x20-0x9f These values are reserved for SecureCore Tiano™ core components. POSTCODE_CC_VARIABLE_SERVICES (0x20) POSTCODE_CC_KEYBOARD_CONTROLLER (0x21) POSTCODE_CC_BOOT_MODE (0x22) POSTCODE_CC_S3_SUPPORT (0x23) POSTCODE_CC_TCG (0x24) POSTCODE_CC_HDD_PASSWORD (0x25) POSTCODE_CC_CPU_IO (0x26) POSTCODE_CC_BOOT_SCRIPT (0x27) POSTCODE_CC_STATUS_CODE (0x28) POSTCODE_CC_DATA_HUB (0x29) POSTCODE_CC_HII_DATABASE (0x2a) POSTCODE_CC_RESET (0x2b) POSTCODE_CC_METRONOME (0x2c) POSTCODE_CC_INTERRUPT_CONTROLLER (0x2d) POSTCODE_CC_DIAGNOSTIC_SUMMARY (0x2e)
  • Page 221 Table 4-4. Component Codes Range Description POSTCODE_CC_HII_FORMS_BROWSER (0x3a) POSTCODE_CC_BOOT_MENU (0x3b) POSTCODE_CC_USER_MANAGER (0x3c) POSTCODE_CC_TIMER (0x3d) POSTCODE_CC_PCI_BUS (0x3e) POSTCODE_CC_ISA_BUS (0x3f) POSTCODE_CC_IDE_BUS (0x40) POSTCODE_CC_AHCI_BUS (0x41) POSTCODE_CC_SCSI_BUS (0x42) POSTCODE_CC_USB_BUS (0x43) POSTCODE_CC_FLOPPY (0x44) POSTCODE_CC_SERIAL_PORT (0x45) POSTCODE_CC_PS2_MOUSE (0x46) POSTCODE_CC_PS2_KEYBOARD (0x47) POSTCODE_CC_EHCI (0x48) POSTCODE_CC_XHCI (0x49) POSTCODE_CC_UHCI (0x4a) POSTCODE_CC_OHCI (0x4b) POSTCODE_CC_USB_KEYBOARD (0x4c) POSTCODE_CC_USB_MOUSE (0x4d)
  • Page 222 Table 4-4. Component Codes Range Description 0xa0-0xaf These values are reserved for SecureCore Tiano™ platform components. POSTCODE_CC_PLATFORM_STAGE0 (0xa0) - Early PEI Platform Initialization. POSTCODE_CC_PLATFORM_STAGE1 (0xa1) -PEI Platform Initialization. POSTCODE_CC_PLATFORM_DXE (0xa1) - DXE Platform Initialization. POSTCODE_CC_PLATFORM_SMM (0xa1) - SMM Platform Initialization. POSTCODE_CC_PLATFORM_FLASH (0xa2) - Flash Platform Initialization.
  • Page 223 Table 4-4. Component Codes Range Description 0xe0-0xff These are not components, but rather represent Architectural Progress Codes or Error Codes detailing milestones in the system boot progress. The corresponding Progress Code value is always set to zero. POSTCODE_PC_SEC_ENTRY (0xe0) - Reset vector. POSTCODE_PC_SEC_EXIT (0xe1) - Leaving SEC/Going to PEI.
  • Page 224: Progress Codes

    Progress Codes This section describes the progress code values. Table 4-5. Progress Codes Range Description 0x00-0x1f Standard progress Codes. All other values are reserved. POSTCODE_PC_COMP_PEI_BEGIN (0x01) - The component was loaded and the PEI entry point called. POSTCODE_PC_COMP_PEI_END (0x02) - The component returned from the PEI entry point.
  • Page 225 CHAPTER Jumper and Connector Locations...
  • Page 226: Mainboard Layout

    Mainboard Layout ........5-3 Clearing Password Check and BIOS Recovery .
  • Page 227: Jumper And Connector Locations

    Jumper and Connector Locations Mainboard Layout Figure 5-1. Mainboard Top View Table 5-1. Mainboard Top View Code Component Code Component CARD1 Card reader connector LCD1 LCD cable connector PWRCN1 Power button board cable Backlight keyboard connector cable connector TPAD2 Touchpad cable connector Keyboard cable (14”...
  • Page 228 Figure 5-2. Mainboard Bottom View Table 5-2. Mainboard Bottom View Code Component Code Component DIMM slot 2 WLAN1 Mini card slot (for wireless module) DIMM slot 1 Feature port RTC1 RTC battery slot HDMI1 HDMI port HDD2 HDD cable connector AUSB1 USB 3.0 port ODD1...
  • Page 229: Clearing Password Check And Bios Recovery

    Clearing Password Check and BIOS Recovery This section provides procedures for:  Clearing the BIOS passwords  Performing a BIOS recovery Clearing the BIOS Passwords To clear a lost BIOS password (user or supervisor password), you need to short the clear password hardware gap (G2201) located on the mainboard.
  • Page 230: Performing A Bios Recovery

    Performing a BIOS Recovery Boot Block An interruption during a BIOS flash procedure (e.g. a power outage) can corrupt the BIOS code, which will cause the system to go into an unbootable state. The BIOS boot block refers to a special BIOS program that can be used to boot up a system with minimum BIOS initialization.You need to access and execute the boot block to reboot the computer and recover the regular BIOS code.
  • Page 231 Performing a BIOS recovery NOTE: NOTE: Make sure the battery pack is installed to the system and that the computer is connected to a UPS unit during the BIOS recovery process. The function hotkey sequence Fn+Esc is used to enable the BIOS recovery process when system is powered On during BIOS POST.
  • Page 232 Jumper and Connector Locations...
  • Page 233 CHAPTER FRU List...
  • Page 234: Exploded Diagrams

    Aspire V5-571PG / V5-571P ......6-4 Exploded Diagrams........6-4 Main Assembly .
  • Page 235 DIFFERENT part number code from those given in the FRU list of this printed Service Guide. Users MUST use the local FRU list provided by the regional Acer office to order FRU parts for repair and service of customer machines.
  • Page 236: Exploded Diagrams

    Aspire V5-571PG / V5-571P Exploded Diagrams Main Assembly Figure 6-1. Main Assembly Exploded Diagram Table 6-1. Main Assembly Exploded Diagram Description Part Number Lower case assembly 60.4VM75.001 Keyboard module 65.4VM25.001 Touch pad module 65.4VM10.001 Power board 27.01518.522 Thermal module Wireless LAN card 54.03384.011 Mainboard 55.4TU01.471G...
  • Page 237 Table 6-1. Main Assembly Exploded Diagram Description Part Number Upper case assembly 60.4VM76.001 DIMM cover 60.4VM58.001 M-SATA board 55.4TU01.471G ODD module KU.0080D.064 ODD bezel assembly 60.4TU10.001 HDD module KH.01K04.004 Battery KT.00403.012 FRU (Field Replaceable Unit) List...
  • Page 238: Lcd Assembly

    LCD Assembly Figure 6-2. LCD Assembly Exploded Diagram Table 6-2. LCD Assembly Exploded Diagram Description Part Number Antenna WIFI (left) 25.90AH5.001 Antenna WIFI (right) 25.90AH6.001 LVDS combo cable 50.4VM14.001 LCD bezel assembly 60.4VM78.001 Microphone cable 23.42414.001 LCD module KL.15606.005 CCD module Hinge Cap (right) 42.4VM16.001 Hinge Cap (left)
  • Page 239: Fru List

    FRU List Category Description Acer Part No. ADAPTER ADP 65W 19V LV5 AP.06501.033 ADP-65VH BA LOW PROFILE ADP 65W 19V YELLOW AP.06503.031 LITE-ON PA-1650-86AW ADP 65W 19V YELLOW AP.0650H.003 A065R035L/A11-065N1A BATTERY BTY PACK LI+ SANYO 4C KT.00403.012 2.5AH SANYO BOARDS HUSK POWER BD 11957-1 55.M2DN1.001...
  • Page 240 Category Description Acer Part No. WLAN 3RD WIFI 2X2 AGN+ NI.23600.102 BT4.0 ATHEROS WLAN 3RD WIFI 2X2 AGN+ NI.23600.103 BT4.0 ATHEROS CABLES US BK 1M 27.RSF01.001 US POWER CORD 1M 27.RSF01.001 EU BK 1M 27.RSF01.002 UK BK 1M 27.RSF01.003 DENMARK BK 1M 27.RSF01.004...
  • Page 241 Category Description Acer Part No. C.A. PETRA DIS BATTER 50.M1PN1.002 CABLE ICT C.A. PETRA DIS BATTERY 50.M1PN1.002 CABLE WANSHIH C.A. PETRA DIS BATTERY 50.M1PN1.002 CABLE MEC C.A. PETRA DIS BATTERY 50.M1PN1.002 CABLE YY PETRA DIS BATTERY 50.M1PN1.002 CABLE HLN C.A. HUSK HDD CABLE INT 50.M2DN1.002...
  • Page 242 Category Description Acer Part No. CAMERA 1.0M_HD 57.M2DN1.002 CNFB1D921004970LH CHICONY CAMERA 1.0M_HD 57.M2DN1.003 HF1016-A21U-OV02 SUYIN CAMERA 1.0M_HD 57.M2DN1.005 HF1016-T821-HN01 SUYIN CAMERA 1.0M_HD 57.M2DN1.006 12P2SF105 Lite-On CASE/COVER/BRACKET ASSEMBLY ODD BKT HUSK 33.M2DN1.001 DUMMY CARD HUSK 42.M2DN1.002 ODD BEZEL ASSY HUSK 42.M2DN1.003 CQ 60 HUSK ODD BEZEL 42.M2DN1.003...
  • Page 243 Category Description Acer Part No. ASSY60 PC+ABS LCD 60.M48N1.004 PANEL NO3G SILVER PT ASSY 60 LCD BEZEL PETRA RESERVE TOUCH SILVER COMMUNICATION MODULE ANTENNA WIFI MAIN L 50.M48N1.002 PETRA TOUCH ANTENNA WIFI AUX R 50.M48N1.003 PETRA TOUCH DVD-RW DRIVE ODD NSM8XS9.0 FOR 6M.M48N1.001...
  • Page 244 Category Description Acer Part No. HDD/HARD DISK DRIVE HDD N500GB5.4KS FOR TOUCH PETRA HDD N500GB5.4KS_4K FOR TOUCH PETRA HDD N750GB5.4KS FOR TOUCH PETRA HDD N750GB5.4KS_4K FOR TOUCH PETRA HDD N1000GB5.4KS FOR TOUCH PETRA HDD N1000GB5.4KS_4K_9.5 FOR TOUCH PETRA HEATSINK ASSY THM UMA 60.M2DN1.003...
  • Page 245 Category Description Acer Part No. KEYBOARD KB BL (SLIVER)DANISH 60.M4YN1.007 FOR PETRA W/FRAME KB BL(SLIVER)FR/ARABIC 60.M4YN1.008 FOR PETRA W/FRAME KB BL (SLIVER)FRENCH 60.M4YN1.009 FOR PETRA W/FRAME KB BL (SLIVER)GERMAN 60.M4YN1.010 FOR PETRA W/FRAME KB BL (SLIVER)GREEK FOR 60.M4YN1.011 PETRA W/FRAME KB BL(SLIVER)HUNGARIAN 60.M4YN1.012...
  • Page 246 Category Description Acer Part No. KEYBOARD KB BL (SLIVER)UK FOR 60.M4YN1.026 PETRA W/FRAME KB BL (SLIVER)US-INTL 60.M4YN1.027 FOR PETRA W/FRAME KB BL (SLIVER)US-INTL W/ 60.M4YN1.028 HEBREW W/FRAME KB BL(SLIVER)US 60.M4YN1.029 W/CANADIAN FRENCH W/FRAM KB 9Z.N8QBW.K0A NK.I1717.075 AR_BL_AF7S_103_WIN8 KB 9Z.N8QBW.K1A NK.I1717.076 BE_BL_AF7S_104_WIN8 KB 9Z.N8QBW.K1B...
  • Page 247 Category Description Acer Part No. KEYBOARD KB 9Z.N8QBW.K0N NK.I1717.07M NO_BL_AF7S_104_WIN8 KB 9Z.N8QBW.K06 NK.I1717.07N PT_BL_AF7S_104_WIN8 KB 9Z.N8QBW.K0R NK.I1717.07P RU_BL_AF7S_103_WIN8 KB 9Z.N8QBW.K1F NK.I1717.07Q SL_BL_AF7S_104_WIN8 KB 9Z.N8QBW.K0S NK.I1717.07R SP_BL_AF7S_104_WIN8 KB 9Z.N8QBW.K0W NK.I1717.07S SE_BL_AF7S_104_WIN8 KB 9Z.N8QBW.K00 NK.I1717.07T SW_BL_AF7S_104_WIN8 KB 9Z.N8QBW.K03 NK.I1717.07U TH_BL_AF7S_103_WIN8 KB 9Z.N8QBW.K0T NK.I1717.07V...
  • Page 248 Category Description Acer Part No. MAINBOARD HUSK TOUCH MB DIS NB.M4811.002 11309-4M I5-3317U D HUSK TOUCH MB DIS 11309-4M I3-2365M D HUSK TOUCH MB DIS 11309-4M I3-2367M D HUSK TOUCH MB DIS 11309-4M I3-2377M D HUSK TOUCH MB DIS 11309-4M I3-3217U D...
  • Page 249 Category Description Acer Part No. MEMORY SODIMM 4G KN.4GB07.001 ACR512X64D3S13C9G DDR3 1333MHZ SODIMM 4G KN.4GB09.005 EBJ40UG8BBU0-GN-F DDR3 1600MHZ SODIMM 4G KN.4GB0G.012 HMT351S6CFR8C-H9 DDR3 1333MHZ SODIMM 4G KN.4GB0G.019 HMT451S6MFR8C-PB DDR3 1600MHZ MICROPHONE MICROPHONE CABLE 23.M48N1.001 PETRA TOUCH XM MICROPHONE CABLE 23.M48N1.001...
  • Page 250 Category Description Acer Part No. MISCELLANEOUS MYLAR HUSK MB AL FOIL B SCREWS ISO M2.5X6(H=0.7~0.8MM) 86.00E12.536 SCRW MACH WAFER 86.M1BN1.001 M2.5*L3 BNI "SCRWF_PHM2-0.4X3(4.2,0. 86.M1BN1.002 3)RED" HUSK_KB_SCREW_LD 86.M2DN1.001 HUSK_KB_SCREW_REPLA 86.M2DN1.001 SCREW M2.5-5 86.M48N1.001 SPEAKER SPEAKER PETRA(VA51CR) 23.M2DN1.001 6-18 FRU (Field Replaceable Unit) List...
  • Page 251 CHAPTER Test Compatible Components...
  • Page 252: Microsoft Windows 8 Environment Test

    Microsoft Windows 8 Environment Test....7-3...
  • Page 253: Test Compatible Components

    Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All ® of its system functions are tested under Windows 8 environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
  • Page 254 Vendor Type Description Part No. 10001067 Ci32367MB CPU Intel Core i3 2367M BGA 1.4G KC.23601.7MB INTEL 10001067 Ci33217UB CPU Intel Core i3 i3-3217U BGA KC.32101.3UM INTEL 1.8G 1600 17W Ivy Bridge 10001067 Ci52467MB CPU Intel Core i5 2467M BGA 1.6G KC.24601.7MB INTEL 10001067...
  • Page 255 500G/P, 7mmzh HDD SATA 8MB LF+HF F/W: 01.01A01" Keyboard 10001044 AF7S_A10B Keyboard CHICONY AF7S_A10B NK.I1713.001 CHICONY AF7S Internal 17 Standard Black NONE Y2010 Acer Legend 10004786 RTL8411 Realtek RTL8411 EN NI.22400.059 REALTEK 60003316 AUO NLED15.6WXG LED LCD AUO 15.6''W WXGA Glare LK.15605.021...
  • Page 256 Vendor Type Description Part No. 60001955 SO2GBIII13 Memory A-DATA SO-DIMM DDRIII KN.2GB0C.008 A-DATA 1333 2GB AD73I1B0873EV LF+HF 60002045 SO2GBIII13 Memory HYNIX SO-DIMM DDRIII KN.2GB0G.031 HYNIX 1333 2GB HMT325S6CFR8C-H9 LF+HF 256x8 38nm 60002041 SO4GBIII Memory NONE SO-DIMM DDRIII KN.4GB00.003 QIMONDA 4GB dummy LF+HF 60001993 SO4GBIII13 Memory NANYA SO-DIMM DDRIII...
  • Page 257 Vendor Type Description Part No. 10000981 MISC CP5ISV1M Elantech Touchpad CP5ISV1M NC.24611.006 10000981 MISC CP5ISV1M Synaptics Touchpad CP5ISV1M NC.24611.007 VGA Chip 60001915 N13MGS "VGA Chip nVidia N13M-GS-B-A1 KG.MGS0V.001 NVIDIA 28nm, 29mmx29mm, GB4-128 package" 60002168 AMD THAMES_PRO "VGA Chip AMD THAMES_PRO KG.THA0A.001 40nm, 29*29, M2 package"...
  • Page 258 Vendor Type Description Part No. 60036752 "Adapter LITE-ON 65W 19V AP.06503.031 LITE-ON 1.7x5.5x11 Yellow PA-1650-86AW, SINGAPORE LV5, Low profile LF" 60016453 "Adapter Chicony Power 65W 19V AP.0650H.003 CHICONY 1.7x5.5x11 Yellow A065R035L / POWER A11-065N1A, LV5, low profile LF" Battery 60001921 4CELL2.5 Battery SANYO AL12A32 Li-Ion 4S1P KT.00403.003...
  • Page 259 M8, 500G/P SATA 8MB LF+HF F/W:2AR10001" 60001922 N1000GB5.4KS "HDD TOSHIBA 2.5"" 5400rpm KH.01K04.004 TOSHIBA DIGI _4K_9.5 1000GB MQ01ABD100,Aquarius-B, 500G/P, acer code SATA 8MB LF F/W:AX002J" 60002005 N320GB5.4KS "HDD HGST 2.5"" 5400rpm 320GB KH.32007.017 HGST SG HTS543232A7A384,0J28213,Eagle B7, 320G/P 7mmzh SATA 8MB LF+HF F/W:DA4788"...
  • Page 260 Vendor Type Description Part No. 60002036 N500GB5.4KS_ "HDD SEAGATE 2.5"" 5400rpm KH.50001.030 SEAGATE 500GB 9WS142-188 ST500LT012, Yarra 500G/P, 7mmzh SATA 8MB LF+HF F/W:0001SDM1" 60002005 N500GB5.4KS_ "HDD HGST 2.5"" 5400rpm 500GB KH.50007.023 HGST SG HTS545050A7E380, Jaguar B7,0J23335, 500G/P SATA 8MB LF+HF F/W:DA4837 7mmzh HDD" 60002005 N500GB5.4KS_ "HDD HGST 2.5""...
  • Page 261 Vendor Type Description Part No. 60024207 SO2GBIII Memory KINGSTON SO-DIMM KN.2GB07.008 KINGSTON-FA DDRIII 1600 2GB R EAST ACR256X64D3S16C11G LF+HF 256*8 38nm 60001993 SO2GBIII13 Memory NANYA SO-DIMM DDRIII KN.2GB03.025 NANYA 1333 2GB NT2GC64B88G0NS-CG LF+HF 60024207 SO2GBIII13 Memory KINGSTON SO-DIMM KN.2GB07.006 KINGSTON-FA DDRIII 1333 2GB R EAST ACR256X64D3S13C9G LF+HF...
  • Page 262 Vendor Type Description Part No. 60002215 SO4GBIII13 Memory SAMSUNG SO-DIMM KN.4GB0B.015 SAMSUNG DDRIII 1333 4GB M471B5273DH0-CH9 LF 256*8 35nm 60002215 SO4GBIII13 Memory SAMSUNG SO-DIMM KN.4GB0B.018 SAMSUNG DDRIII 1333 4GB M471B5173BH0-CH9 LF+HF 512*8 35nm 60002045 SO4GBIII13 Memory HYNIX SO-DIMM DDRIII KN.4GB0G.012 HYNIX 1333 4GB HMT351S6CFR8C-H9 LF+HF 256x8 38nm...
  • Page 263 KI.G7501.002 INTEL River Keyboard 10001044 AF7S_A10B Keyboard CHICONY AF7S_A10B NK.I1713.001 CHICONY AF7S Internal 17 Standard Black NONE Y2010 Acer Legend 60004864 AF7S_A10BL Keyboard DARFON AF7S_A10BL NK.I1717.01T DARFON AF7S Internal 17 Standard Black NONE Y2010 Acer Legend 10004786 RTL8411 Realtek RTL8411 EN NI.22400.059...
  • Page 264 Vendor Type Description Part No. 10001023 Lite-On HD LT_HN162_AU NC.21411.004 LITE-ON 10001044 Chicony HD CH_OV9726_AU NC.21411.005 CHICONY 10001044 Chicony HD CH_HN162_SP NC.21411.007 CHICONY PLM00012 Suyin HD SY_OV9726_AU NC.21411.008 Suyin PLM00012 Suyin HD SY_HN162_RT NC.21411.009 Suyin 10001044 Chicony HD CH_OV9726_AU Rev NC.21411.00V CHICONY 10001044...
  • Page 265 CHAPTER Online Support Information...
  • Page 266 Online Support Information ......8-3...
  • Page 267: Online Support Information

    This section describes online technical support services available to help users repair their Acer Systems. For distributors, dealers, ASP or TPM, please refer the technical queries to a local Acer branch office. Acer Branch Offices and Regional Business Units may access our website.
  • Page 268 Online Support Information...

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Aspire v5-571pg