Troubleshooting
Connecting to a computer
Symptom
Your computer does not recognise your
product.
Cannot play back a video file properly on a
PC.
Intelli-studio does not function properly.
Your computer is not playing back videos,
images, or sound located on your product
properly.
The playback screen is paused or distorted.
Explanation/Solution
•
Disconnect the built-in USB plug of the product from the PC, restart the PC, and then
reconnect product correctly.
•
You need a video codec to play back the file recorded on your product. Install or run the
built-in editing software (Intelli-studio).
•
Check whether the built-in USB plug of the product is connected in the proper direction.
•
Disconnect the built-in USB plug of the product from the PC, restart the computer, and
then reconnect the product properly.
•
Your computer may not have the necessary performance specifications to play back a
video file. Check the recommended computer specifications.
•
Exit the Intelli-studio application, and restart the Windows computer.
•
Intelli-studio is not Mac OS compliant.
•
Set PC Software to On in the Settings menu.
•
The Intelli-studio programme may not run automatically. If this occurs, access My
Computer or Windows Explorer, open the drive that corresponds to your product, find
Intelli-studio, and then run IStudio.exe.
•
Video playback or sound may stop temporarily depending on your computer. The video
or sound copied to your computer is not affected.
•
If your product is connected to a computer that does not support Hi-speed USB (USB2.0),
the image or sound may not play back correctly. Images, video, and sound copied from
the product to your computer are not affected.
•
Check the system requirements to play back a video.
•
Shut down all other applications currently running on the computer.
•
If you play back a video on your product when it is connected to a computer, the video
may not play back smoothly on the computer, depending on the transfer speed. Copy
the file to your PC, and then play it back.
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Appendixes