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Computer is not responding
Use the Windows Task Manager to close any programs that are not responding.
1.
Press the
2.
Click Task Manager.
3.
Select any program that is not responding, and then click End Task.
If closing programs does not work, restart the computer.
1.
Press the
2.
Click the Power icon, and then click Restart. Or, press and hold the power button on the
computer for 5 or more seconds to turn off the computer, and then press the power button to
turn on the computer.
Computer shuts down unexpectedly
●
The computer might be in an exceedingly hot environment. Turn it off and let it cool down.
●
Be sure that the computer vents are not blocked and that the internal fan is running. See
to know your computer on page 4
Setup Utility problems
The computer will not enter Setup Utility
If the computer will not enter Setup Utility when you press f10, press
Setup Utility again.
Display problems
The display is blank
●
Exit Sleep to redisplay the screen image.
◦
Press the power button briefly.
◦
Press a key on the keyboard or tap or swipe the trackpad.
◦
Press the space bar.
◦
Press the
●
Press the power button to turn on the computer.
Images on the screen are too large or too small, or the images are fuzzy
Adjust the resolution settings.
1.
From the Start screen, type c, and then select Control Panel.
2.
Select Appearance and Personalization.
3.
Under Display, select Adjust Screen Resolution.
4.
Adjust resolution as necessary, and then click Apply.
46
Chapter 10 Troubleshooting
ctrl+alt+delete
keys.
ctrl+alt+delete
keys.
esc
key.
for the location of the computer vents.
fn+f
lock, and then try to start
Getting
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