HP Pavilion w5100 - Desktop PC Troubleshooting Manual
System recovery guide
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Also See for Pavilion w5100 - Desktop PC:
- Getting started manual (42 pages) ,
- Supplementary manual (1 page) ,
- Getting started manual (100 pages)
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Table of Contents
Related Manuals for HP Pavilion w5100 - Desktop PC
Summary of Contents for HP Pavilion w5100 - Desktop PC
- Page 1 PC Troubleshooting and System Recovery Guide...
- Page 2 The only warranties for Hewlett-Packard products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
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Page 3: Table Of Contents
Table of Contents Recovering from Software Problems ..........1 PC Repair Overview .................1 Restarting Your PC ..................1 Turning Off Your PC ..................1 Updating Drivers ..................2 Microsoft System Restore ................2 Application Recovery and Driver Recovery ..........2 System Recovery Overview................3 Creating System Recovery Discs ..............4 Creating a Recovery Tools CD..............4 Running System Recovery from Recovery Discs..........5 Running System Recovery from the Hard Disc Drive ........5... - Page 4 PC Troubleshooting and System Recovery Guide...
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Page 5: Recovering From Software Problems
Recovering from Software NOTE: If you are replacing a hard disk drive, you Problems only have to run the System Recovery. The PC uses the operating system and installed Additionally, your PC may include a Software software programs during normal operation. If Repair Wizard (select models only). -
Page 6: Updating Drivers
Updating Drivers To start a System Restore: 1 Close all open programs. A driver is a software program that allows your PC to communicate with an attached device, such as a 2 Click Start. printer, a hard disk drive, a mouse, or a keyboard. 3 Choose All Programs. -
Page 7: System Recovery Overview
System Recovery provides two recovery options: Do not use the Application Recovery program NOTE: • to reinstall software programs that came on CDs or Standard Recovery — This option recovers DVDs included in the PC box. Reinstall these programs factory-shipped programs, drivers, and the directly from the CDs or DVDs. -
Page 8: Creating System Recovery Discs
Creating System Recovery Discs 3 Choose All Programs. 4 Choose PC Help & Tools. Complete the procedure described in this section to 5 Click HP PC Recovery CD-DVD Creator. create a set of system recovery discs from the recovery The Recovery CD/DVD Creator window appears. image stored on your hard disk drive. -
Page 9: Running System Recovery From Recovery Discs
Running System Recovery from WARNING: The Full System Recovery option Recovery Discs deletes any data or programs that you created or installed after purchase. Be sure This section contains the procedure for performing a to back up any data that you want to keep system recovery from the recovery discs you created onto a removable disc. - Page 10 Starting System Recovery if the PC is Starting System Recovery if the PC is not responding responding 1 Turn off the PC. Disconnect all peripheral devices 1 Turn off the PC. If necessary, press and hold the On from the PC except the monitor, the keyboard, and button until the PC turns off.
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Page 11: Hard Disk Drive Space
Hard Disk Drive Space Troubleshooting HP Pavilion and HP Media Center Desktop PCs with To address problems that may arise when you install the Windows XP operating system preinstalled may your PC, refer to the following pages for possible appear to have a hard disk drive smaller than what is solutions. -
Page 12: Cd-Rom, Cd-Rw, Dvd-Rom, Or Dvd Writer Drive
Audio Symptom Problem Solution No sound is produced. Volume is muted. Press the Mute button on the keyboard to see if the mute feature is turned on. Click Start, and then click Control Panel. Click Sounds, Speech, and Audio Devices, if it is present, and then double-click Sounds and Audio Devices. - Page 13 CD-ROM, CD-RW, DVD-ROM, or DVD Writer Drive (continued) Symptom Problem Solution Cannot remove a CD The PC is turned off. Turn on your PC, and press the Eject button to extend the tray. or DVD disc. • Cannot create (burn) Problem with disc.
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Page 14: Diskette (Floppy) Drive (Select Models Only)
CD-ROM, CD-RW, DVD-ROM, or DVD Writer Drive (continued) Symptom Problem Solution • Cannot play a music Problem with disc. Use a CD-R, not a CD-RW disc. CD on a stereo. • Try a different brand of disc, or check to see if the brand of disc works with your stereo. -
Page 15: Display (Monitor)
Diskette (Floppy) Drive (Select Models Only) (continued ) Symptom Problem Solution Diskette drive cannot save Diskette is full or the file is Use another diskette or compress the file to reduce its size. (write) information to the too big. diskette. Diskette is write protected. -
Page 16: Hard Disk Drive
Hard Disk Drive Symptom Problem Solution PC seems to be locked up Program in use has stopped Use the Windows Task Manager to close any programs not and not responding. responding to commands. responding or to restart the PC: Press the Ctrl, Alt, and Delete keys on the keyboard at the same time. -
Page 17: Internet Access
Hardware Installation (continued ) Symptom Problem Solution New or existing device A hardware device To resolve a device conflict, you may need to disable one of the does not work after conflict exists. devices or uninstall an old device driver: installing a new device. -
Page 18: Keyboard And Mouse
Internet Access (continued ) Symptom Problem Solution Cannot automatically start You must log in to your ISP Log in to your ISP, and start the desired program. Internet programs. before some programs will start. Internet takes too long to Modem is not set up Verify that the correct modem speed and COM port are download Web sites. - Page 19 Keyboard and Mouse (continued ) Symptom Problem Solution Mouse does not Mouse connector is not Turn off your PC using the keyboard: respond to movement properly plugged into the Press the Ctrl and Esc keys on the keyboard at the same or is too slow.
- Page 20 Power Symptom Problem Solution PC will not turn on or start. PC is not securely connected to Ensure that cables connecting the PC to the external power an external power source. source are plugged in properly. Green power supply light on When the cables connecting the PC to the external power back of PC is out.
- Page 21 Memory Symptom Problem Solution Insufficient memory All memory in the PC is Close all open programs, and then try desired task again. message is displayed. being used by open programs, and memory is Restart your PC: needed for a desired task. Click the Start button.
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