Help And Service; Using The Documentation And Diagnostic Programs; Calling For Service - Lenovo ThinkCentre A62 User Manual

v Purchase upgrades and extended hardware repair services.
v Download the latest device drivers and software updates for your computer
v Access the online manuals for your products.
v Access the Lenovo Limited Warranty.
v Access troubleshooting and support information for your computer model and
v Find the service and support phone number for your country or region.
v Find a Service Provider located near you.

Help and service

This section contains information about obtaining help and service.

Using the documentation and diagnostic programs

If you experience a problem with your computer, see Chapter 6, "Troubleshooting
and diagnostics," on page 67. For information on additional resources to help you
troubleshoot your computer problem, see "Information resources" on page 73.
If you suspect a software problem, see the documentation, including readme files
and online help, that comes with the operating system or application program.
Most computers come with a set of diagnostic programs that you can use to help
you identify hardware problems. For instructions on using the diagnostic
programs, see "Diagnostic programs" on page 68.
Lenovo maintains pages on the World Wide Web where you can get the latest
technical information and download device drivers and updates. To access these
pages, follow the instructions at:
http://www.lenovo.com/support

Calling for service

During the warranty period, you can get help and information by telephone
through the Customer Support Center.
These services are available during the warranty period:
v Problem determination - Trained personnel are available to assist you with
v Hardware repair - If the problem is caused by hardware under warranty, trained
v Engineering Change management - There might be changes that are required
The following items are not covered by the warranty:
v Replacement or use of parts not manufactured for or by Lenovo or
v Identification of software problem sources
v Configuration of BIOS as part of an installation or upgrade
v Changes, modifications, or upgrades to device drivers
v Installation and maintenance of network operating systems (NOS)
v Installation and maintenance of application programs
model.
other supported products.
determining a hardware problem and deciding what action is necessary to fix
the problem.
service personnel are available to provide the applicable level of service.
after a product has been sold. Lenovo or your reseller will make selected
Engineering Changes (ECs) that apply to your hardware available.
non-warranted Lenovo parts
Chapter 7. Getting information, help, and service
75