Troubleshooting; Q & A - Brother PT-9500PC - P-Touch 9500pc B/W Thermal Transfer Printer User Manual

Troubleshooting

For PT-9500PC troubleshooting, refer to the following list of possible problems.
Q & A
Problem
The PT-9500PC does not
print.
A printing error is
received.
While printing, striped tape
appears.
The power button does not
light up or flash.
The printed label contains a
blank horizontal line.
A data transmission error
appears on the personal
computer.
26
Cause
The interface cable is loose.
The tape cassette is not installed
correctly.
The tape compartment cover is
open.
The USB interface cable is
connected during a serial
connection.
The tape cassette is empty.
The power supply cord is loose.
The print head or head roller is
dirty.
The wrong port is selected.
The baud rates for the personal
computer and the PT-9500PC
are not the same.
Solution
Check that the interface cable is
connected correctly, the tape cassette is
installed correctly, and the tape
compartment cover is closed.
Install a new tape cassette, and then
either press the feed/cut button or turn
the PT-9500PC off and on.
Check that the power supply cord is
connected correctly. If the power button
still does not light up or flash, contact
the retail outlet where the PT-9500PC
was purchased or your local authorized
service center.
Refer to "Label is not printed clearly" (→
P.22) and clean the print head and head
roller.
For Windows, select the correct port
from the "Print to the following port" list
in the printer Properties dialog box.
• For a USB connection, select
"USB00n".
• For a serial connection, select COM1:
if the PT-9500PC is connected to
COM1 or COM2: if the PT-9500PC is
connected to COM2.
Refer to "Setting the personal computer
baud rate" (→ P.17) and change the
baud rate.