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Eicon Technology DIVA T/A ISDN User Manual

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Summary of Contents for Eicon Technology DIVA T/A ISDN

  • Page 1 DIVA T/A ISDN Modem User’s Guide International...
  • Page 2 Third Edition (July 1999) 206-269-03 DIVA T/A ISDN Modem is a trademark of Eicon Technology Corporation. Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation. CompuServe is a registered trademark of CompuServe Incorporated. Hayes is a registered trademark of Hayes Microcomputer Products, Inc.

  • Page 3: Table Of Contents

    Using the DIVA T/A ... 84 SecurID Connectivity ... 85 Dialing with Multilink PPP ... 86 Establishing a Connection ... 88 Connecting to the World Wide Web ...103 Analog Device Support ... 104 Calling Features ...105 DIVA T/A ISDN Modem User’s Guide N Page 3...
  • Page 4 Dumping the DIVA T/A Memory ...136 Billing Interval Example ... 137 DIVA T/A ISDN Modem Specifications ... 138 Technical Support ... 140 Regulatory Information and Conditions of Use ... 141 Limited Warranty ... 142 DIVA T/A ISDN Modem User’s Guide N Page 4 Contents...

  • Page 5: Introduction

    Under Windows 95/98/NT and Macintosh (System 7 or later), you can easily configure the DIVA T/A using the included DIVA Terminal Adapters software. For all platforms, the VT100 Configuration Tool can be used as well as AT commands. DIVA T/A ISDN Modem User’s Guide N Page 5...

  • Page 6: Installation Requirements

    • UART 16650 (230.4 kbps) recommended for maximum throughput • UART 16550 Macintosh computers • Serial port capable of 230.4 kbps transfer recommended (found on most PowerMacintosh and AV Macintosh computers). DIVA T/A ISDN Modem User’s Guide N Page 6...

  • Page 7: Connecting The Cables To The Divat/A

    Note: On certain DIVA T/A models, the order of the serial and analog ports is reversed. ISDN Phone 1 Phone 2 Serial Reset Serial Cable Analog Devices Phone Desktop Computer DIVA T/A ISDN Modem User’s Guide N Page 7 Adapter...
  • Page 8 Go to the page corresponding to your platform and continue. • Windows 95/98/NT Installation and Setup...9 • Macintosh (System 7 or Later) Installation and Setup...25 • Setup for Other Operating Systems...31 Connecting the Cables to the DIVA T/A DIVA T/A ISDN Modem User’s Guide N Page 8...

  • Page 9: Windows 95/98/Nt Installation And Setup

    The Setup Wizard installs all necessary files on your system. These include the DIVA T/A on-line documentation, the DIVA Terminal Adapters Program, and the Uninstall utility. Following the steps outlined on page 20. DIVA T/A ISDN Modem User’s Guide N Page 9...
  • Page 10 Insert the DIV AT/A CD into your computer's CD drive. In the ‘New Hardware Found’ window, select ‘Driver from disk provided by hardware manufacturer’ and click ‘OK’ . The ‘Install From Disk’ window appears. Windows 95/98/NT Installation and Setup DIVA T/A ISDN Modem User’s Guide N Page 10...
  • Page 11 In the ‘Install From Disk’ window, enter the drive letter of your CD drive (or use the Browse button to locate your CD drive) and click ‘OK’ . In the ‘Select Device’ window, select ‘Eicon DIVA T/A ISDN Modem’ and click ‘OK’ . Go to “Installing the DIVA Software” on page 20.

  • Page 12: Windows 95 (Osr2)

    ‘Update Device Driver Wizard’ window. Insert the DIV AT/A CD into your computer's CD drive. From the ‘Update Device Driver Wizard’ window, click ‘Next’ . Click ‘Other Location’ . Windows 95/98/NT Installation and Setup DIVA T/A ISDN Modem User’s Guide N Page 12...
  • Page 13 Enter the drive letter of your CD drive (or use the Browse button to locate your CD drive) and click ‘OK’ . In the ‘Update Device Driver Wizard’ window, click ‘Finish’ . Go to “Installing the DIVA Software” on page 20. Windows 95/98/NT Installation and Setup DIVA T/A ISDN Modem User’s Guide N Page 13...
  • Page 14 Insert the DIV AT/A CD into your computer's CD drive. From the ‘Add New Hardware Wizard’ window, click ‘Next’ . Select the ‘Search for the best driver for your device’ option and click ‘Next’. Windows 95/98/NT Installation and Setup DIVA T/A ISDN Modem User’s Guide N Page 14...
  • Page 15 Select ‘CD-ROM drive’ and click ‘Next’ . Click ‘Next’ . Click ‘Finish’ and go to “Installing the DIVA Software” on page 20. Windows 95/98/NT Installation and Setup DIVA T/A ISDN Modem User’s Guide N Page 15...

  • Page 16: Windows Nt

    Click ‘Start’ , ‘Settings’, ‘Control Panel ’ , then double-click the ‘Modems’ icon. If you have previously installed a modem, the ‘Modem Properties’ window opens; click ‘Add’ . If you have not previously installed a modem, go to step 4. Windows 95/98/NT Installation and Setup DIVA T/A ISDN Modem User’s Guide N Page 16...
  • Page 17 From the ‘Install New Modem’ window, click ‘Have Disk’ . When prompted, enter the path to the CD (or use the Browse button to locate your CD drive), then click ‘OK’ . The DIVA T/A will be detected. Windows 95/98/NT Installation and Setup DIVA T/A ISDN Modem User’s Guide N Page 17...
  • Page 18 10 From the ‘Remote Access Setup’ window, remove any unused devices that use the same COM port as the DIVA T/A, and then click ‘Add’ . 11 In the ‘Add RAS Device’ window, select the Eicon DIVA T/A ISDN Modem from the drop-down list and click ‘OK’ .
  • Page 19 ‘Remote Access Admin Server’ menu select ‘Stop Remote Access Server’ , and then exit the Remote Access Admin program. 10 Go to “Installing the DIVA Software” on page 20. Windows 95/98/NT Installation and Setup DIVA T/A ISDN Modem User’s Guide N Page 19...

  • Page 20: Installing The Diva Software

    The DIVA T/A ‘Welcome’ screen appears. Click the ‘Software / Documentation’ button. Note: You can change the language by clicking on the ‘Select language’ button at the bottom left of the screen. Windows 95/98/NT Installation and Setup DIVA T/A ISDN Modem User’s Guide N Page 20...
  • Page 21 Click the ‘Install DIVA T/A ISDN Modem Software’ button. The Setup Wizard starts. Click ‘Next’ in the Setup Wizard's ‘Welcome’ screen. Windows 95/98/NT Installation and Setup DIVA T/A ISDN Modem User’s Guide N Page 21...
  • Page 22 ‘T/A’ icon on the taskbar, or by clicking ‘Start’ , ‘Programs’ , ‘Eicon DIVA T-A ISDN Modem’ , ‘Eicon DIVA Terminal Adapters’ . The DIVA Terminal Adapters Program for Windows 95/98/NT launches and detects your DIVA T/A ISDN Modem. Windows 95/98/NT Installation and Setup DIVA T/A ISDN Modem User’s Guide N Page 22...
  • Page 23 Context sensitive help is available on all the Configuration Wizard's screens. For more details about a particular field displayed on the screen, click the Question Mark ‘?’ icon at the top right corner of the screen, then click on a field. DIVA T/A ISDN Modem User’s Guide N Page 23...

  • Page 24: Installation Complete

    Windows 95/98/NT” on page 32. • If you want to learn more about using your DIVA T/A, go to “Using the DIVA T/A” on page 84. Windows 95/98/NT Installation and Setup DIVA T/A ISDN Modem User’s Guide N Page 24...

  • Page 25: Macintosh (System 7 Or Later) Installation And Setup

    Follow the steps outlined on page 26. Step 3: Specify your ISDN Settings via the Configuration Assistant The Configuration Assistant helps you configure your DIVA T/A ISDN Modem to work with your ISDN network connection. Later you may re-run the Assistant or make changes manually using the Configuration Tool.

  • Page 26: Installing The Diva Software

    Double-click the CD icon. Double-click the ‘Eicon DIVA T/A Installer’ icon. When the Eicon DIVA T/A ISDN Modem splash screen appears, click ‘Continue’ . Click ‘Install’ . When prompted, select a destination for the configuration tool files. The free space available in the selected location is shown in this dialog box.
  • Page 27 Click ‘OK’ at the ‘Installation was successful’ message. Continue with “Specifying ISDN Settings via the Configuration Assistant” on page 28. Macintosh (System 7 or Later) Installation and Setup DIVA T/A ISDN Modem User’s Guide N Page 27...

  • Page 28: Specifying Isdn Settings Via The Configuration Assistant

    Specifying ISDN Settings via the Configuration Assistant The Configuration Assistant helps you configure your DIVA T/A ISDN Modem to work with your ISDN network connection. Later you may re-run the Assistant or make changes manually using the Configuration Tool. Open the ‘Eicon Technology’ folder, then the ‘DIVA Terminal Adapters’ folder.
  • Page 29 Configuration Tool starts. If you select this option, see “Configuring a Profile using the Configuration Tool” on page 60. When the ‘Congratulations’ screen appears, the installation is complete. Click ‘Finish’ . Macintosh (System 7 or Later) Installation and Setup DIVA T/A ISDN Modem User’s Guide N Page 29...
  • Page 30 DIVA Terminal Adapters program (see page 55). • If you want to learn more about using your DIVA T/A, see page 84. Macintosh (System 7 or Later) Installation and Setup DIVA T/A ISDN Modem User’s Guide N Page 30...

  • Page 31: Setup For Other Operating Systems

    Connect the cables to your DIVA T/A as outlined on page 7. Power on your PC. To set your ISDN parameters, follow the instructions provided in “The VT100 Configuration Tool” on page 73. DIVA T/A ISDN Modem User’s Guide N Page 31...

  • Page 32: The Diva Terminal Adapters Program For Windows 95/98/Nt

    Phone Port Tabs ... 41 Data Tab ... 44 BACP Tab... 46 X.25 Tab... 48 Advanced Tab ... 51 Voice to PC Tab ... 53 Configuring a Profile using the Wizard ... 54 DIVA T/A ISDN Modem User’s Guide N Page 32...

  • Page 33: Introduction

    (a checkmark next to an option indicates it is already visible). Select ‘Enable’ to hide or show the whole toolbar. The DIVA Terminal Adapters Program for Windows 95/98/NT DIVA T/A ISDN Modem User’s Guide N Page 33...
  • Page 34 Tools > Launches a terminal emulation program, from which you can use AT Terminal commands on your device. This is primarily used for troubleshooting. The DIVA Terminal Adapters Program for Windows 95/98/NT DIVA T/A ISDN Modem User’s Guide N Page 34...

  • Page 35: The Profiles Window

    The active profile is the profile the DIVA T/A uses when powering up. The Configuration Tool also opens the active profile when you double-click on the device icon, as does the Wizard when you run it from the File menu. DIVA T/A ISDN Modem User’s Guide N Page 35...

  • Page 36: About Configuration Profiles

    To configure a profile manually using the Configuration Tool, see page 37. • To configure a profile using the Configuration Wizard, see page 54. The DIVA Terminal Adapters Program for Windows 95/98/NT DIVA T/A ISDN Modem User’s Guide N Page 36...

  • Page 37: Configuring A Profile Using The Configuration Tool

    (For more details on the LEDs, see “LED Status Indicators on the DIVA T/A” on page 132.) For information on using your DIVA T/A modem, see “Using the DIVA T/A” on page 84. The DIVA Terminal Adapters Program for Windows 95/98/NT DIVA T/A ISDN Modem User’s Guide N Page 37...

  • Page 38: General Tab

    PPP connection will never be disconnected to allow an incoming or outgoing analog call. Note that if two PPP connections are active, no analog calls can be made. The DIVA Terminal Adapters Program for Windows 95/98/NT DIVA T/A ISDN Modem User’s Guide N Page 38...
  • Page 39 D-channel, you can use both phone ports at any time. However the speed of the D-channel (16 kbps) is much slower than a B-channel (64 kbps). The DIVA Terminal Adapters Program for Windows 95/98/NT DIVA T/A ISDN Modem User’s Guide N Page 39...
  • Page 40 ISDN numbers. The numbers are used by the DIVA T/A to identify itself on outgoing calls and to recognize incoming calls which are destined for it. The DIVA Terminal Adapters Program for Windows 95/98/NT DIVA T/A ISDN Modem User’s Guide N Page 40...

  • Page 41: Phone Port Tabs

    Two Voice Calls. When both B-channels are used for voice calls, data calls will not be allowed. The user will be responsible for any new attempt at placing a Data call. DIVA T/A ISDN Modem User’s Guide N Page 41...

  • Page 42: Number Assignment

    Call Waiting enabled. You should disable this option if you do not want Call Waiting support to be available on either one or both phone lines. The DIVA Terminal Adapters Program for Windows 95/98/NT DIVA T/A ISDN Modem User’s Guide N Page 42...
  • Page 43 The DIVA Terminal Adapters Program for Windows 95/98/NT Second Number If you have a second number that you want to use with this Phone Port, enable this option and enter the second number in this field. DIVA T/A ISDN Modem User’s Guide N Page 43...

  • Page 44: Data Tab

    Service Provider. It should only be used for data calls and should not be assigned to either of your phone ports. The DIVA Terminal Adapters Program for Windows 95/98/NT DIVA T/A ISDN Modem User’s Guide N Page 44...
  • Page 45 When the call is over, DBA automatically re-establishes the Multilink PPP session by reconnecting the second B-channel, if the throughput requires it. The DIVA Terminal Adapters Program for Windows 95/98/NT DIVA T/A ISDN Modem User’s Guide N Page 45...

  • Page 46: Bacp Tab

    ISDN provider allocates as the first time interval. Select the appropriate Billing Interval to match the amount of time your ISDN provider designates as the minimum chargeable unit for all subsequent billing. DIVA T/A ISDN Modem User’s Guide N Page 46...
  • Page 47 Specify the threshold (percentage) that the throughput on your 2nd B-channel Threshold connection must be below before the 2nd B-channel is dropped from the AO/DI connection. The DIVA Terminal Adapters Program for Windows 95/98/NT DIVA T/A ISDN Modem User’s Guide N Page 47...

  • Page 48: X.25 Tab

    There are two X.25 CCITT recommendations available for selection, 1984 and 1988. This information is provided by your Service Provider and should match the X.25 recommendation supported on the switch you are connecting to. The DIVA Terminal Adapters Program for Windows 95/98/NT DIVA T/A ISDN Modem User’s Guide N Page 48...
  • Page 49 Specifies the number of the closed user group you have subscribed to. Obtain this number number from your system administrator or network subscription. The DIVA Terminal Adapters Program for Windows 95/98/NT DIVA T/A ISDN Modem User’s Guide N Page 49...
  • Page 50 CCITT or by the network you may be using. For more information, consult the CCITT Recommendation International User Services and Facilities in Public Data Networks, Vol. VIII, Fascicle VIII.2, Rec. X.2. The DIVA Terminal Adapters Program for Windows 95/98/NT DIVA T/A ISDN Modem User’s Guide N Page 50...

  • Page 51: Advanced Tab

    All voice calls to the selected number will be forwarded to the PC via the serial port. Not Answered Any voice calls to the selected number will not be answered. The DIVA Terminal Adapters Program for Windows 95/98/NT DIVA T/A ISDN Modem User’s Guide N Page 51...
  • Page 52 B-channels are available for use, • your ISDN lines are connected correctly. Once enabled, you should get a dial tone on your phone line. The DIVA Terminal Adapters Program for Windows 95/98/NT DIVA T/A ISDN Modem User’s Guide N Page 52...

  • Page 53: Voice To Pc Tab

    It is also helpful if your ISDN Service Provider offers a discount on all calls made to a favorite number. DIVA T/A ISDN Modem User’s Guide N Page 53...

  • Page 54: Configuring A Profile Using The Wizard

    Note: When you use the Configuration Wizard to configure a profile, you are not shown all available parameters (default settings are implemented). If you wish to modify these parameters, configure the profile manually using the Configuration Tool. The DIVA Terminal Adapters Program for Windows 95/98/NT DIVA T/A ISDN Modem User’s Guide N Page 54...

  • Page 55: The Diva Terminal Adapters Program For Macintosh

    Configuring a Profile using the Configuration Tool...60 Protocol Tab... 62 Location Tab ... 63 Phone Lines tab ...64 BACP Tab... 65 X.25 Tab... 68 Advanced Tab ... 70 Configuring a Profile using the Assistant ...71 DIVA T/A ISDN Modem User’s Guide N Page 55...

  • Page 56: Introduction

    Downloads new firmware. Before downloading new firmware, use the ‘Export Profiles’ command to save your current configuration to disk. See “Updating Firmware” on page 79 for more details. DIVA T/A ISDN Modem User’s Guide N Page 56...
  • Page 57 Help > Shows balloon help. Once on, position the mouse on a field or Show Balloons parameter and a brief explanation will appear. The DIVA Terminal Adapters Program for Macintosh DIVA T/A ISDN Modem User’s Guide N Page 57...

  • Page 58: About Configuration Profiles

    To configure a profile manually using the Configuration Tool, see page 60. • To configure a profile using the Configuration Assistant, see page 71. The DIVA Terminal Adapters Program for Macintosh DIVA T/A ISDN Modem User’s Guide N Page 58...

  • Page 59: The Profiles Window

    The active profile is the profile the DIVA T/A uses when powering up. The Configuration Tool also opens the active profile when you double-click on the device icon, as does the Wizard when you run it from the File menu. DIVA T/A ISDN Modem User’s Guide N Page 59...

  • Page 60: Configuring A Profile Using The Configuration Tool

    If you wish to rename a profile, select the profile from the list and click ‘Rename’ . Select the profile from the list and click ‘Configure.’ The Configuration Tool dialog appears. By default, the Protocol tab is displayed. The DIVA Terminal Adapters Program for Macintosh DIVA T/A ISDN Modem User’s Guide N Page 60...
  • Page 61 For more details on the LEDs, see “LED Status Indicators on the DIVA T/A” on page 132. For information on using your DIVA T/A modem, see “Using the DIVA T/A” on page 84. The DIVA Terminal Adapters Program for Macintosh DIVA T/A ISDN Modem User’s Guide N Page 61...

  • Page 62: Protocol Tab

    When using Multilink PPP for incoming calls, only SPAP or PAP authentication are supported. The DIVA Terminal Adapters Program for Macintosh page 65), the protocol must be set to ‘MultiLink PPP’ . page 68), the ‘Enable Always On / Dynamic ISDN DIVA T/A ISDN Modem User’s Guide N Page 62...

  • Page 63: Location Tab

    Every X.25 node has an X.25 address. Your service provider assigns this value at subscription time. The DIVA Terminal Adapters Program for Macintosh page 62). DIVA T/A ISDN Modem User’s Guide N Page 63...

  • Page 64: Phone Lines Tab

    If your country is not listed, use the default, International. If problems persist, try configuring this parameter using the AT commands AT*F and AT!L. See the ‘DIVA T/A Reference Guide’ for more information. The DIVA Terminal Adapters Program for Macintosh DIVA T/A ISDN Modem User’s Guide N Page 64...

  • Page 65: Bacp Tab

    Reduction Timers’ , you could incur unnecessary expense as your second B-channel might open and close frequently, costing you the first-interval amount each time the second B-channel connects. Default: ‘BACP/BOD’ disabled. The DIVA Terminal Adapters Program for Macintosh DIVA T/A ISDN Modem User’s Guide N Page 65...
  • Page 66 B-channel must be below before the 1st B-channel is dropped from the AO/DI connection. This option is only available with AO/DI support. The DIVA Terminal Adapters Program for Macintosh DIVA T/A ISDN Modem User’s Guide N Page 66...
  • Page 67 Note: This option is available without AO/DI support. If you have BACP configured, you can configure this option to specify when the 2nd B-channel will be added to the connection as the traffic volume warrants. The DIVA Terminal Adapters Program for Macintosh DIVA T/A ISDN Modem User’s Guide N Page 67...

  • Page 68: X.25 Tab

    75 and 9,600 bps. If you select a ‘bps’ value, the local and remote DTEs can negotiate to use a lower value on a per-call basis. The DIVA Terminal Adapters Program for Macintosh DIVA T/A ISDN Modem User’s Guide N Page 68...
  • Page 69 Enter a code for additional facilities you want to request each time the destination makes an X.25 call. Codes must be hexadecimal octets (eight-bit bytes). The DIVA Terminal Adapters Program for Macintosh DIVA T/A ISDN Modem User’s Guide N Page 69...

  • Page 70: Advanced Tab

    If you power off your DIVA T/A, click ‘Update Time’ when you turn it back on. This assures that the correct date and time are set. The DIVA Terminal Adapters Program for Macintosh DIVA T/A ISDN Modem User’s Guide N Page 70...

  • Page 71: Configuring A Profile Using The Assistant

    Select a profile from the list and click ‘Assistant.’ The Configuration Assistant window appears. Follow the on-screen instructions. When the ‘Congratulations’ screen appears, setup is complete. Click ‘Finish’ . The DIVA Terminal Adapters Program for Macintosh DIVA T/A ISDN Modem User’s Guide N Page 71...
  • Page 72 ‘Phone Lines’ and ‘Advanced’ ISDN parameters (default settings are implemented). If you want to modify these parameters, configure the profile manually using the Configuration Tool. The DIVA Terminal Adapters Program for Macintosh DIVA T/A ISDN Modem User’s Guide N Page 72...

  • Page 73: The Vt100 Configuration Tool

    Phone Line: < press Enter > Advanced: < press Enter > Profile 0 Profile 0 Profile 0 Quit DIVA T/A ISDN Modem User’s Guide N Page 73 Version 2.2 |Choice: |Current profile| |Profile 0 |Profile 1 |Profile 2 |Factory profile|...
  • Page 74 230.4 kbps include all PowerMacintosh computers (except for the 52xx, 62xx, and 6300 models) and AV Macintosh computers. Warning: When using Multilink PPP for incoming calls, only SPAP or PAP authentica- tion are supported. The VT100 Configuration Tool DIVA T/A ISDN Modem User’s Guide N Page 74...
  • Page 75 1st or 2nd number. After configuring the ISDN parameters, press Escape to exit the ‘ISDN Parameters’ menu. The VT100 Configuration Tool |Choice: |Euro ISDN |Microlink |INS-Net64 |OnRamp |China ISDN |Singapore ISDN | DIVA T/A ISDN Modem User’s Guide N Page 75...
  • Page 76 Note: If you select China as the Region, the Switch Type parameter (on the ISDN Parameters screen) will automatically be set to China ISDN. After configuring the parameters, press Escape to exit the ‘Phone Line’ menu. The VT100 Configuration Tool |Choice: |Yes DIVA T/A ISDN Modem User’s Guide N Page 76...
  • Page 77 Timers’ , you could incur unnecessary expense as your second B-channel might open and close frequently, costing you the first-interval amount each time the second B-channel connects. Default: ‘BACP/BOD’ disabled. The VT100 Configuration Tool ( 05-17-1999 ) ( 15:18:48 ) DIVA T/A ISDN Modem User’s Guide N Page 77...
  • Page 78 For more details on the LEDs, see “LED Status Indicators on the DIVA T/A” on page 132. Your DIVA T/A is configured for ISDN. Close your VT-100 application. Go to “Using the DIVA T/A” on page 84. The VT100 Configuration Tool DIVA T/A ISDN Modem User’s Guide N Page 78...

  • Page 79: Updating Firmware

    This chapter contains procedures for loading new firmware into your DIVA T/A. The procedure you use depends on your computer platform. Windows 95/98/NT... 80 Macintosh (System 7 or Later)... 81 Other Operating Systems ... 82 Updating the DIVA T/A INF file... 83 DIVA T/A ISDN Modem User’s Guide N Page 79...

  • Page 80: Windows 95/98/Nt

    Click ‘Yes’ when prompted if you want to continue. The new firmware will download to the device. This will take a few minutes. Click ‘OK’ when the download is complete. The device will automatically be restarted. Updating Firmware DIVA T/A ISDN Modem User’s Guide N Page 80...

  • Page 81: Macintosh (System 7 Or Later)

    Note: When downloading new firmware, do not open another application until the process is complete. Doing so may cause the download to time out. Click ‘OK’ when the download is complete. The device is automatically be restarted. Updating Firmware DIVA T/A ISDN Modem User’s Guide N Page 81...

  • Page 82: Other Operating Systems

    To update your DIVA T/A: Start a terminal-emulation software application capable of X-Modem or 1K-Xmodem (faster) transfer. Configure the terminal to talk to the DIVA T/A ISDN Modem. Type AT$Z. Type at@load (this command is case sensitive). Start the X-Modem transfer.

  • Page 83: Updating The Diva T/A Inf File

    Copy the contents of WFWNTEI2.INF and append it to the end of the MODEM.INF file; save the appended MODEM.INF file, and exit your text editor. (Windows NT only). From the RAS setup, remove the ‘Eicon DIVA T/A ISDN Modem’ and then restore it. Refer to RAS online help for information on removing and adding modems.

  • Page 84: Using The Diva T/A

    D IVA T /A IS D N M o d e m ISDN O n line D a ta b a se DIVA T/A ISDN Modem User’s Guide N Page 84 D IVA T /A IS D N M o d e m Internet...

  • Page 85: Securid Connectivity

    Windows. You require this added functionality to make a SecurID connection. If you have trouble logging into a SecurID server, contact your administrator or Internet Service Provider (ISP). Using the DIVA T/A DIVA T/A ISDN Modem User’s Guide N Page 85...

  • Page 86: Dialing With Multilink Ppp

    An X.25 DTE address can be specified, but should never count as the first number. The following example does not work: ATDX8323000&"2 However, the following example does work: ATDX8323000&8323001&"2 Using the DIVA T/A DIVA T/A ISDN Modem User’s Guide N Page 86...
  • Page 87 If both B-channels connect to the same number, it is not necessary to enter it twice. Contact your Internet Service Provider (ISP) if you are not sure whether you need one or two remote numbers. Using the DIVA T/A DIVA T/A ISDN Modem User’s Guide N Page 87...

  • Page 88: Establishing A Connection

    40. The symbols # and * count as digits; punctuation (spaces, hyphens, periods, parentheses) and alphabetic digits (P, T, W, @, R) are ignored. Using the DIVA T/A DIVA T/A ISDN Modem User’s Guide N Page 88...
  • Page 89 Enter the ISDN number and country code of the location you wish to call, click ‘Next’ , then click ‘Finish’ . Double-click the newly created ‘My Connection’ icon. Using the DIVA T/A DIVA T/A ISDN Modem User’s Guide N Page 89...
  • Page 90 If you successfully establish the connection, you can communicate with the remote host. If you do not establish the connection, verify your server type and TCP/IP settings and alter them as required. Using the DIVA T/A DIVA T/A ISDN Modem User’s Guide N Page 90...

  • Page 91: Windows Nt

    In the ‘Dial-Up Networking’ folder, double-click the ‘Make Connection’ icon. Click ‘New’ . The ‘Phonebook Entry Wizard’ window opens. Click ‘Next’ . Check each applicable statement, then click ‘Next’ . Using the DIVA T/A DIVA T/A ISDN Modem User’s Guide N Page 91...
  • Page 92 Enter the phone number you want to call, then click ‘Next’. Click ‘Finish’ . Click ‘Dial’ . Using the DIVA T/A DIVA T/A ISDN Modem User’s Guide N Page 92...
  • Page 93 If you successfully establish the connection, you can communicate with the remote host. If you do not establish the connection, verify your configuration and TCP/IP settings and alter them as required. Using the DIVA T/A DIVA T/A ISDN Modem User’s Guide N Page 93...
  • Page 94 In the ‘Remote Access Service’ group, double-click ‘Remote Access’ . Click ‘Add’ . Enter the name and number you want to call, then click ‘OK’ . Click ‘Dial’ . Using the DIVA T/A DIVA T/A ISDN Modem User’s Guide N Page 94...
  • Page 95 If you successfully establish the connection, you can communicate with the remote host. If you do not establish the connection, verify your configuration and TCP/IP settings, and alter them as required. Using the DIVA T/A DIVA T/A ISDN Modem User’s Guide N Page 95...
  • Page 96 Enter your dial-in name, password, and the phone number you want to dial. Select the ‘Tools’ menu, and choose ‘Port Setup’. Select the ‘DI VAT/A’ as the modem, then click ‘OK’ . Click ‘Options’ . Using the DIVA T/A DIVA T/A ISDN Modem User’s Guide N Page 96...
  • Page 97 If you successfully establish the connection, you can communicate with the remote host. If you do not establish the connection, verify your configuration and TCP/IP settings, and alter them as required. Using the DIVA T/A DIVA T/A ISDN Modem User’s Guide N Page 97...
  • Page 98 From the ‘Tools’ menu, choose ‘Port Setup’ and select the COM port. Select ‘Modems’ . Enter ‘Eicon DIVA T/A ISDN Modem’ in the ‘Modem Name’ field and set the speed to 115200 bps (or 230400 if your COM port supports it), then select ‘OK’ .
  • Page 99 If you successfully establish the connection, you can communicate with the remote host. If you do not establish the connection, verify your configuration and TCP/IP settings, and alter them as required. Using the DIVA T/A DIVA T/A ISDN Modem User’s Guide N Page 99...
  • Page 100 OS/2 Double-click ‘Programs’ , then double-click ‘Internet Modems’ . Double-click ‘Dial Other Internet Providers’ . Click ‘Add Entry’ . Using the DIVA T/A DIVA T/A ISDN Modem User’s Guide N Page 100...
  • Page 101 Click ‘Connect Info’ , then enter your domain name server, your host name, and your server name. Click ‘Modem Info’ . Select a modem from the drop-down list, then select the COM port assigned to the DIVA T/A ISDN Modem. Using the DIVA T/A DIVA T/A ISDN Modem User’s Guide N Page 101...
  • Page 102 If you successfully establish the connection, you can communicate with the remote host. If you do not establish the connection, verify your configuration and TCP/IP settings, and alter them as required. Using the DIVA T/A DIVA T/A ISDN Modem User’s Guide N Page 102...

  • Page 103: Connecting To The World Wide Web

    The web browser opens and you are ready to explore the World Wide Web. Note: If you need help using your web browser or exploring the Web, consult your web browser's on-line help. DIVA T/A ISDN Modem User’s Guide N Page 103...

  • Page 104: Analog Device Support

    Note: There is no limit to the number of digits you can use when making calls through analog devices; however, calls made through ISDN have a maximum of 40 dialed digits. DIVA T/A ISDN Modem User’s Guide N Page 104...

  • Page 105: Calling Features

    (four beeps) through your telephone handset. Contact your ISDN Service Provider for more information on the calling features available in your area and the provisioning of your ISDN connection. Analog Device Support DIVA T/A ISDN Modem User’s Guide N Page 105...

  • Page 106: Call Hold

    Note: If you hang up while a call is on hold, the connection remains active and full communication charges may apply. To indicate that a call is still on hold, the phone will ring for 30 seconds (90 seconds in Denmark and Sweden). Analog Device Support DIVA T/A ISDN Modem User’s Guide N Page 106...

  • Page 107: Call Waiting

    Press R and wait for a dial tone. Press 0. The incoming caller will receive a busy signal. Call Waiting will also be disabled for the duration of the call. Analog Device Support DIVA T/A ISDN Modem User’s Guide N Page 107...
  • Page 108 • You will hear a Call Waiting alert. • Call switching is handled by your ISDN service provider. • The second call receives a busy signal. • You do not receive a Call Waiting alert. DIVA T/A ISDN Modem User’s Guide N Page 108 Analog Device Support...
  • Page 109 • You will hear a Call Waiting alert. • The second call occupies the available B-channel. • Call switching is handled by the DIVA T/A. DIVA T/A ISDN Modem User’s Guide N Page 109 Analog Device Support...

  • Page 110: Calling Line Identity Presentation

    Calling Line Identity Presentation works with telephones equipped with a Call Display indicator. When you receive an incoming call, the number of the call is displayed. This feature is supported in Ireland, United Kingdom, Sweden, Denmark, France, and the United Arab Emirates. DIVA T/A ISDN Modem User’s Guide N Page 110...

  • Page 111: Calling Line Identity On Call Waiting

    R, then 9. The number of the incoming call will then be displayed, but you will remain connected to the person with whom you were talking. To connect to the incoming call, you must use the Call Waiting feature (see page 107) as normal. DIVA T/A ISDN Modem User’s Guide N Page 111...

  • Page 112: Calling Line Identity Restriction (Clir)

    5551234, you would dial 1415551234. • If you have CLIR enabled permanently on your line, you can temporarily disable it with the prefix 1470 in the U.K. and 142 in Ireland. Analog Device Support DIVA T/A ISDN Modem User’s Guide N Page 112...

  • Page 113: Call Forwarding

    To forward all incoming calls to a fixed number: Lift the receiver, then wait for a dial tone. Press *22#. To deactivate this feature, lift the receiver, wait for a dial tone, press #22#. Analog Device Support DIVA T/A ISDN Modem User’s Guide N Page 113...
  • Page 114 If you are not sure whether or not this service is currently activate, lift the receiver and listen for the dial tone. If the tone is fast and intermittent, the service is active. If the tone is continuous, the service is not active. Analog Device Support DIVA T/A ISDN Modem User’s Guide N Page 114...

  • Page 115: Malicious Caller Identification

    While you are on a call, press R, then wait for a dial-tone. Press *39#. The held call is then automatically reconnected. You can also invoke this feature up to 30 seconds after the caller hangs up. Analog Device Support DIVA T/A ISDN Modem User’s Guide N Page 115...

  • Page 116: Call Redirection Between Analog Ports

    If the second device does not answer within 30 seconds (90 seconds in Denmark and Sweden), the call is cleared. Note that communication charges may apply while the transferred call is ringing (see Call Hold). Analog Device Support DIVA T/A ISDN Modem User’s Guide N Page 116...

  • Page 117: Three-Party Conference Call

    R,2 to switch between the two calls; or R,3 to re-establish the conference call (see “Call Hold” on page 106). Note: If you hang up during a three-way conference call, all connections are dropped immediately. Analog Device Support DIVA T/A ISDN Modem User’s Guide N Page 117...

  • Page 118: Terminal Portability

    *79*num#. By default, calls do not receive an identity number (with the exception of Denmark, where calls are given the identity number of 1). Analog Device Support DIVA T/A ISDN Modem User’s Guide N Page 118...

  • Page 119: Quick Reference

    (split the conference call). Press R,2 again to switch to the other party. Terminal Portability R,*79# Transfer current call to ISDN phone sharing same access as the DIVA T/A. offhook,*79# Resume call transferred to ISDN phone. Analog Device Support DIVA T/A ISDN Modem User’s Guide N Page 119...

  • Page 120: Multiple Subscriber Numbering

    ‘Start’ , ‘Programs’ , ‘Eicon DIVA T-A ISDN Modem’ , ‘Eicon DIVA Terminal Adapters’ . The ‘Eicon DIVA Terminal Adapters Program’ window appears as shown below. Double-click the DIVA T/A icon to launch the Configuration Tool. Double-click this icon to access the Configuration Tool DIVA T/A ISDN Modem User’s Guide N Page 120...

  • Page 121: Assigning Primary And Secondary Numbers To The Phone Ports

    You connect your telephone to phone port 1 and your fax machine to phone port 2. To configure this on the DIVA T/A, you would: Multiple Subscriber Numbering Primary Number Secondary Number DIVA T/A ISDN Modem User’s Guide N Page 121...
  • Page 122 Set the primary number of Phone Port 2 to 555-2222. In this scenario, calls placed to your mobile phone will be forwarded to 555-3333 if the mobile phone is not on. Multiple Subscriber Numbering DIVA T/A ISDN Modem User’s Guide N Page 122...

  • Page 123: Configuring A Port To Answer Any Number No Tconfigure Delsewhere

    Note that if Phone Port 2 is disabled (using the checkboxes on the ‘General’ panel), Phone Port 2 won’t answer the call. Multiple Subscriber Numbering You can disable phone ports entirely by unchecking these boxes DIVA T/A ISDN Modem User’s Guide N Page 123...

  • Page 124: Specifying What Numbers The Data Port Should Answer

    If you were to go back and set the primary number of Phone Port 2 to 555-3333, the data port answering options would be ‘555-1111’ , ‘555-2222’ , or ‘Both numbers’. DIVA T/A ISDN Modem User’s Guide N Page 124...
  • Page 125 You can also use the AT command AT!N5 to set this parameter (see the DIVA T/A Reference Guide for more information). Multiple Subscriber Numbering If you enable this option, the data port will answer to this number only DIVA T/A ISDN Modem User’s Guide N Page 125...

  • Page 126: Routing Voice Calls To Your Computer (Voice To Pc)

    Suppose you wish to have a telephone application on your computer answer to voice calls placed to 555-1234. You would: Enter 555-1234 as the primary number in either the ‘Phone Port 1’ or ‘Phone Port 2’ tab. Multiple Subscriber Numbering Primary Number DIVA T/A ISDN Modem User’s Guide N Page 126...
  • Page 127 Click the ‘Advanced’ tab and enable the option ‘Enable voice calls to the PC’ . Go to the ‘Voice to PC’ tab and choose 555-1234 as the number to be answered. Multiple Subscriber Numbering Enable this option Select 555-1234 DIVA T/A ISDN Modem User’s Guide N Page 127...
  • Page 128 555-1234, then configure a secondary number of 555-1235. If you route voice calls placed to 555-1234 to your computer, voice calls placed to 555-1235 will also be directed to your computer. Multiple Subscriber Numbering Select ‘PC’ to route voice calls to your PC DIVA T/A ISDN Modem User’s Guide N Page 128...

  • Page 129: Isdn Line Termination

    DIVA T/A and the NT1; do not place the resistor between the NT1 and the U interface. Serial Reset No ISDN Line Termination Switch (external terminating resistor provided) ISDN Cable DIVA T/A ISDN Modem User’s Guide N Page 129 ISDN Serial Phone 1 Phone 2 Reset...

  • Page 130: Determining Termination Requirements

    Set the other ISDN devices to no termination. Consult the manuals provided with these devices for more detailed instructions. • Set the NT1 to provide 50 ohms of resistance. Consult the manual provided with the NT1 for more detailed instructions. ISDN Line Termination DIVA T/A ISDN Modem User’s Guide N Page 130...

  • Page 131: Troubleshooting The Divat/A

    Were any changes recently made to the configuration or setup that might affect the DIVA T/A's performance? • Does the problem occur while attempting to connect to a remote device for the first time? • Is this a consistent problem that you can duplicate? DIVA T/A ISDN Modem User’s Guide N Page 131...

  • Page 132: Led Status Indicators On The Diva T/A

    The ISDN physical interface is synchronizing. Steady The ISDN physical interface is activated. The D, B1, and B2 LEDs might provide additional status information. Phone Serial TX-RX FA ULT POWER DIVA T/A ISDN Modem User’s Guide N Page 132 Troubleshooting the DIVA T/A...
  • Page 133 The unit is operating within normal parameters. Flashing Indicates a hardware fault condition. Steady Indicates a software fault condition. Power LED Description The unit is powered down. Steady The unit is powered up. Troubleshooting the DIVA T/A DIVA T/A ISDN Modem User’s Guide N Page 133...

  • Page 134: Common Problems

    When using V.120 you cannot connect to a Bit Surfer Pro modem. Use the command AT!E4=10. When using V.120 over a Bit Surfer Pro modem, you can connect but cannot transfer data. Use a different packet size by entering the command AT!E0=256. DIVA T/A ISDN Modem User’s Guide N Page 134...
  • Page 135 My Casio PhoneMate answering machine doesn't answer calls when plugged into the DIVA T/A. The DIVA T/A provides a ring signal which differs from a real analog phone line but is compatible with most devices. The Casio is not compatible. DIVA T/A ISDN Modem User’s Guide N Page 135...

  • Page 136: Dumping The Diva T/A Memory

    If the transfer appears complete but no message is displayed, press Enter until the message is displayed. Type AT and press Enter, then type at@quit (case sensitive) and press Enter again to restart your DIVAT/A. Troubleshooting the DIVA T/A DIVA T/A ISDN Modem User’s Guide N Page 136...

  • Page 137: Billing Interval Example

    $.08 x 2 connections = $.16 $.01 x 4 minutes = $.04 $.01 x 4 minute = $.04 = $.24 $.08 x 1 connections = $.08 $.01 x 10 minutes = $.10 = $.18 DIVA T/A ISDN Modem User’s Guide N Page 137...

  • Page 138: Diva T/A Isdn Modem Specifications

    • Firmware upgrades using XModem Download or the Configuration Tool Plug and Play • Windows Plug and Play External COM Device Compliant Call Forwarding (country dependant), Malicious Caller ID (country dependant), Call Redirection Multilink PPP modes. DIVA T/A ISDN Modem User’s Guide N Page 138...
  • Page 139 • FCC Part 15 Class B and Part 68 • Industry Canada CS03 issue 8 • CSA-C22.2N0 950-95 • BZT • Austel • China • Malaysia • Singapore • India • New Zealand DIVA T/A ISDN Modem Specifications DIVA T/A ISDN Modem User’s Guide N Page 139...

  • Page 140: Technical Support

    For customer service, contact your local Eicon Technology supplier. Other Eicon Technology Web Sites You can find ISDN-related information and general information about Eicon Technology products and services from the following web site: • http://www.eicon.com DIVA T/A ISDN Modem User’s Guide N Page 140...

  • Page 141: Regulatory Information And Conditions Of Use

    DIVA T/A, and any other peripherals, does not exceed the capability of the host power supply unit. mark to show that it has been tested and found to be DIVA T/A ISDN Modem User’s Guide N Page 141...

  • Page 142: Limited Warranty

    THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH MAY VARY FROM ONE JURISDICTION TO ANOTHER. This Limited Warranty applies to hardware products only. DIVA T/A ISDN Modem User’s Guide N Page 142...
  • Page 143 ➀ ➁ ➂ ➃ ➄ ➅ ➆ ➇ ➈ ➉ Poor Attention: Corporate Publications 9800 Cavendish Blvd. Montreal, Quebec, Canada, H4M 2V9 Email: techpub@eicon.com Fax: (514) 745-5588 Tel: (514) 745-5500 DIVA T/A ISDN Modem User’s Guide N Page 143 Excellent Easy Excellent Excellent High Clear Easy...
  • Page 144 DOS setup Downloading firmware DTE LED Duet (TeleDanmark) Dumping the DIVA T/A Memory Dynamic Bandwidth Allocation Macintosh VT100 Configuration Tool Windows 95/98/NT Eicon HelpWeb Establishing a connection Exclusive data port number DIVA T/A ISDN Modem User’s Guide N Page 144...
  • Page 145 Routing voice calls to your computer Secondary numbers SecurID Connectivity Setup Cables DOS, Windows 3.x, OS/2, Macintosh (prior to Windows 95/98/NT Solutions to common problems Specifications Firmware Status Indicators DIVA T/A ISDN Modem User’s Guide N Page 145 System 7), and others...
  • Page 146 Web Site, Eicon What you need Windows 3.x Installation Windows 95/98/NT DIVA Terminal Adapters Program Installation and Setup Wizard (Windows 95/98/NT) World Wide Web, connecting X.25 DTE Address Macintosh X.25 Tab Macintosh Win95/98/NT DIVA T/A ISDN Modem User’s Guide N Page 146...

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