Using The Built-In Help Feature; Troubleshooting - Whirlpool WFW97HEXL Use And Care Manual

USING THE BUILT-IN TROUBLESHOOTING FEATURE
1.
Press MORE INFO
Normal/Casual
Press and hold START/PAUSE to begin cycle.
Warm/Cold Extra High
Temperature Spin Speed
With the washer on, press MORE INFO to access the built-in
TROUBLESHOOTING feature.

TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.whirlpool.com/help
If you experience
Washer Operation
Washer will not run
Water Leaks
Water leaks
Other Issues
Other performance
or operation issues
59
Est. Cycle Time
min
Normal O
Soil Level Stain Treat
for assistance and to possibly avoid a service call.
Possible Causes
Door not closed completely.
START/PAUSE button not pressed
firmly or held long enough.
Household fuse is blown or circuit
breaker has tripped.
Incorrect power supply.
Wrong type of fuse.
Fill hoses not attached tightly.
Fill hose washers missing.
Drain hose connection not correct.
Check household plumbing for leaks
or clogged sink or drain.
Door seal is dirty.
Not using HE detergent or using too
much HE detergent.
Dispenser is clogged.
Refer to the built-in TROUBLE-
SHOOTING feature on the washer.
2.
Select TROUBLESHOOTING
Use the LCD control buttons to select TROUBLESHOOTING.
Then use the LCD control buttons to select the
TROUBLESHOOTING topic. The
can be used to advance through the different options.
Make sure the washer door is closed completely.
Press and hold the START/PAUSE button 2-5 seconds.
Check that the household fuse is intact and tight, or that the
circuit breaker has not tripped. Replace the fuse or reset the
circuit breaker. If the problem continues, call an electrician.
This washer requires a 120-volt power supply.
Check with a qualified electrician.
Use a time-delay fuse.
Tighten fill-hose connections.
Make sure all 4 fill hose washers are installed correctly.
Properly secure drain hose to drainpipe or laundry tub. Refer to
the Installation Instructions for additional information.
Do not place tape over drain opening.
Water can backup out of a clogged sink or drainpipe. Check all
household plumbing for leaks (laundry tubs, drain pipe, water
pipes, and faucets.)
Clean the door seal. See "Washer Maintenance."
Use only HE High Efficiency detergents and follow
the manufacturer's recommendations.
Remove and clean the dispenser. See "Washer Maintenance."
See the instructions above to access the built-in
TROUBLESHOOTING menus using the MORE INFO button.
and buttons
Solution
17