Whirlpool WFW9700VW - Duet Steam -Front Load Washer Use And Care Manual page 22

Washer won't start
WARNING
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
■ Check the following:
Is the power cord plugged into a grounded 3 prong outlet?
Is the washer door firmly closed?
Has a cycle been selected, but START has not been selected
and held for 1 second?
Was the door open after completion of last cycle?
Washer won't fill, wash, or rinse
■ Check the following:
Is the power cord plugged into a grounded 3 prong outlet?
Is there power at the plug? Check electrical source or call
an electrician.
Are the hot and cold water faucets turned on?
Is the water inlet hose kinked?
Are the water inlet valve screens clogged?
Turn off the water and remove inlet hoses from the washer.
Remove any accumulated film or particles. Reinstall hoses,
turn water on, and check for leaks.
Washer stops
■ Check the following:
Is the power cord plugged into a grounded 3 prong outlet?
Is there power at the plug?
Check electrical source or call an electrician.
Has a household fuse blown, or has a circuit breaker tripped?
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
Are you using an extension cord?
Do not use an extension cord.
Washer won't drain or spin
■ Is the drain hose kinked? Is the drain hose clogged, or the
end of the drain hose more than 96" (2.4 m) above the floor?
■ Is your voltage low?
Check electrical source or call electrician. Do not use an
extension cord.
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■ Is the "SUD" routine active?
Cycle will complete once extra suds are removed.
■ Is the load balanced?
A single or bulky item may cause imbalance. Add more items
or redistribute the load.
Washer makes noise or vibrates
■ Is the washer level?
The washer must be level. The four feet should be properly
installed, and the nuts should be tightened against the washer
cabinet.
■ Is the washer gurgling or humming?
As water is drained from the washer, you may hear air being
pulled through the pump. This happens during the end of
draining. It is normal.
■
Are you washing items with metal snaps, buckles,
or zippers?
You may hear metal items touching the washer drum.
This is normal.
■ Is washer installed on a sturdy and solid floor?
Refer to the "Installation Instructions" for flooring requirements.
Noise and vibration may be reduced by securing a piece of ¾"
(19.1 mm) plywood underneath your washer. The plywood may
extend underneath both washer and dryer to keep them at equal
heights.
Washer leaks
■ Check household plumbing for leaks.
■ Are the inlet hose connections tight?
For inlet hose connections, see "Connect the Inlet Hoses."
Dispensers clogged or leaking
■ Are the laundry products in the correct dispenser
compartment?
Add the correct amounts of detergent, fabric softener or liquid
chlorine bleach to the correct compartments. Add powdered
or liquid color-safe bleach to the high efficiency "HE" detergent
compartment. Be sure to match powdered color-safe bleach
with powdered detergent or match liquid color-safe bleach
with liquid detergent.
■ Is the detergent type selector in the correct position?
Selector should be in the lowered position when using liquid
detergent and in the upper position when using powdered
detergent. See "Cleaning Your Washer."
Washer odor
■ See "Cleaning Your Washer."
■ Are you using AFFRESH™ washer cleaner on a regular
basis?
AFFRESH™ washer cleaner removes and avoids odor-causing
residue in all High Efficiency washers. For washers where odor
is present, use 3 tablets instead of 1 tablet. After the CLEAN
WASHER cycle is complete, wipe away residue if necessary.
■ Are you using HE detergent?
Use of non-HE detergent can cause a film residue which can
result in odor.
■ Did you leave the door open after use?
This washer has a tight seal to avoid water leaks. To avoid
odors, leave the door open to allow the washer to dry
between uses.