Troubleshooting: Before Contacting Service Personnel - Samsung CZ-21Q1MA Owner's Instructions Manual

Troubleshooting: Before Contacting Service Personnel

Before contacting Samsung after-sales service, perform the following simple checks.
If you cannot solve the problem using the instructions below, note the model and serial number of the
television and contact your local dealer.
No sound or picture
Normal picture but no sound
No picture or black and white picture
Sound and picture interference
Blurred or snowy picture,
distorted sound
Remote control malfunctions
◆ Check that the mains lead has been connected to a wall socket.
◆ Check that you have pressed the POWER
◆ Check the picture contrast and brightness settings.
◆ Check the volume.
◆ Check the volume.
◆ Check whether the MUTE
remote control.
◆ Adjust the colour settings.
◆ Check that the broadcast system selected is correct.
◆ Try to identify the electrical appliance that is affecting the television
and move it further away.
◆ Plug your television into a different mains socket.
◆ Check the direction, location and connections of your aerial.
This interference is often due to the use of an indoor aerial.
◆ Replace the remote control batteries.
◆ Clean the upper edge of the remote control (transmission window).
◆ Check the battery terminals.
(ON/OFF) button.
button has been pressed on the
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