Canon 1236B001 - EOS Digital Rebel XTi Camera SLR Instruction Manual page 26

Troubleshooting
This chapter provides troubleshooting and explains how to uninstall the
software.
Click on the item to display its page.
Troubleshooting ................................................................................................
Uninstalling the Software .................................................................................
Index ...................................................................................................................
Troubleshooting
If you could not complete the installation correctly, software does not work, or you could not
display images with ImageBrowser, consult the items described below.
For instructions on installing, refer to the "Software Guide" supplied with your camera.
Installation failed.
Are you logged into an account other than the Administrator account?
You cannot install software unless you are logged into an account with Administrator
privileges. Log in again into an account with Administrator privileges.
For how to log in and how to specify Administrator settings, refer to the User's Manual for
the Macintosh computer you are using or for OS X.
Software does not work.
Does your computer meet the system requirements for the software?
Check the system requirements (p.0-1).
5-1
Is there enough RAM (memory)?
5-2
Check the system requirements (p.0-1).
5-2
Is the screen resolution less than [1024 x 768]?
Specify [1024 x 768] or more for the screen resolution (p.0-1).
Is the color less than [Thousands]?
Specify [Thousands] or more for the color (p.0-1).
Are multiple applications running?
Quit any applications other than ImageBrowser. Even if your computer has the RAM
capacity (memory) described in system requirements (p.0-1), if other application is
running at the same time as ImageBrowser, you may not have sufficient RAM (memory).
The preferences file for your software may be damaged. Quit all active
programs and delete the files from the [Preferences] folder as described in
the procedures below, and then restart the software.
Open the hard disk drive where the system is saved
Folder for the logged in user
folder and then delete the target file.
For OS X 10.2, double-click the hard disk drive where the system is saved
click the [Home] button
folder and delete the target files.
• ImageBrowser Preferences
• RAW Image Task Pref
• PhotoStitch Pref
Could not display images with ImageBrowser.
Did you try to display images other than the image types that are supported
by ImageBrowser?
Check the supported images (p.0-1).
the [Users] folder
the [Library] folder the [Preferences]
the [Library] folder to open the [Preferences]
Preferences file for the ImageBrowser
Preferences file for the RAW Image Task
Preferences file for the PhotoStitch
Cover/Table of
Contents
Introduction
1
Viewing and
Organizing Images
2
Editing and
Exporting Images
3
Printing Images
4
Internet Function
and Specifying
Preferences
Troubleshooting
Index
5-1