Dell Latitude L400 User Manual page 32

Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)/
Dell Commercial do Brasil Ltda (CNPJ No. 03 405 822/0001-40)
Avenida Industrial Belgraf, 400
92990-000 - Eldorado do Sul – RS - Brasil
Dell Computer de Chile Ltda
Coyancura 2283, Piso 3- Of.302,
Providencia, Santiago - Chile
Dell Computer de Colombia Corporation
Carrera 7 #115-33 Oficina 603
Bogota, Colombia
Dell Computer de Mexico SA de CV
Rio Lerma #302- 4 Piso
Col. Cuauhtemoc, Mexico, D.F . 06500
"Total Satisfaction" Return Policy (U.S. and Canada
Only)
If you are an end-user customer who bought new products directly from a Dell com-
pany, you may return them to Dell within 30 days of the date of invoice for a refund or
credit of the product purchase price. If you are an end-user customer who bought
reconditioned or refurbished products from a Dell company, you may return them to
Dell within 14 days of the date of invoice for a refund or credit of the product purchase
price. In either case, the refund or credit will not include any shipping and handling
charges shown on your invoice. If you are an organization that bought the products
under a written agreement with Dell, the agreement may contain different terms for
the return of products than specified by this policy.
To return products, you must call Dell Customer Service to receive a Credit Return
Authorization Number. Refer to the section titled "Contacting Dell" in your com-
puter's online guide to find the appropriate telephone number for obtaining customer
assistance. To expedite the processing of your refund or credit, Dell expects you to
return the products to Dell in their original packaging within five days of the date that
Dell issues the Credit Return Authorization Number. You must also prepay shipping
charges and insure the shipment or accept the risk of loss or damage during ship-
ment. You may return software for refund or credit only if the sealed package
containing the diskette(s) or CD(s) is unopened. Returned products must be in as-new
condition, and all of the manuals, diskette(s), CD(s), power cables, and other items
included with a product must be returned with it. For customers who want to return,
for refund or credit only, either applications software or an operating system that has
been installed by Dell, the whole system must be returned, along with any media and
documentation that may have been included in the original shipment.
This "Total Satisfaction" Return Policy does not apply to DellWare products, which
may be returned under DellWare's then-current return policy. In addition, recondi-
tioned parts purchased through Dell Spare Parts Sales in Canada are nonreturnable.
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