Troubleshooting - Western Digital WDG1T2500N - My Book Pro Edition 250 GB External Hard Drive Quick Install Manual

Troubleshooting

If you have problems when installing or using this product, refer to this troubleshooting section or visit our support Web
site at support.wdc.com and search our knowledge base for more help.
How to
use the drive on a Macintosh and a PC simultaneously
format the drive to Mac OS format
obtain and reinstall the original software included on My Book
install, partition, and format the drive in Windows XP
install, partition, and format the drive in Windows 2000
format the drive to the FAT32 file system**
disable the setting that boots the system from the external drive
restore FireWire performance after upgrading to Windows XP SP2
**This WD drive is preformatted as a single FAT32 partition for compatibility with all Mac and Windows operating systems. The
FAT32 file system has a maximum individual file size of 4 GB and cannot create partitions larger than 32 GB in Windows 2000/XP;
however, Windows 2000/XP users can overcome these file size limitations by reformatting the drive to NTFS using the Disk
Management utility. See answer ID 1287 at
further details.
support.wdc.com and article IDs 314463 and 184006 at support.microsoft.com for
– 7 –
Answer ID
291
287
1425
207
34
1364
1201
1427