Troubleshooting And Faqs - Maxtor Personal Storage 3100 Installation Manual

5. To format into two or more logical partitions, use the partitioning
feature in the Disk Management utility. For more information,
press F1 to access Help and enter partition in the keyword field.
6. Right-click on the icon for your new drive in the window that
appears. FAT32 should be listed in the column labeled File
System.
7. Select Format from the menu.
8. Select NTFS in the File System field. Click OK when you are
ready to format your drive. Formatting time varies based on your
system speed, the interface used, and the drive's capacity.
Troubleshooting & FAQs
1. The Personal Storage 3100 does not appear on my system.
a. Is the drive running?
Make sure all power connectors on the drive and power
adapter are securely plugged in. If the drive is plugged into a
power strip, try plugging it directly into the wall outlet.
b. Is the USB cables connected properly?
Verify that the cables are connected according to the
installation instructions in "Step 3 Hardware Installation –
Power Cord Connections".
c. Have you tried cycling the power for the drive
• While your computer is running, unplug the USB cable
from the drive, and then unplug the drive's power cord.
•
Wait ten seconds; plug the power cable back into the
drive.
• Wait another ten seconds, plug the USB cable in. See if
the drive appears on your system.
d. Is your USB interface card recognized and working pr
in the Device Manager? To open the Device Manager:
e. If using Windows 2000/XP: Have you installed the latest
f. Have you run Diagnostic Utilities for the Personal Storage
?
operly
www.maxsupportPS3100.com
Personal Storage 3100 Installation Guide
• Select → Start → Settings → Control Panel.
• Double-click the System icon. The System Properties
dialog box appears.
98SE and Me: Select the Device Manager tab.
2000 or XP: Select the Hardware tab and then click
Device Manager.
• Double-click the entry for the Universal Serial Bus
Controller.
Microsoft Service Pack? The most current Service Pack(s)
contain drivers that assist with the recognition of USB
devices. Go to www.microsoft.com for more information.
3100?
File Name: PS3100_DIAG.EXE
File Download Size: 500 KB
File Version: 1.0
Compatible Operating Systems: Windows 98SE, Me, 2000
and XP
Click on the link for "Download Personal Storage 3100
Diagnostic Utility".
1. Download and extract PS3100_DIAG.EXE to the
computer to which you connect the Personal Storage to.
Maxtor suggests that you extract the file to the C:\> drive.
2. Browse to the C:\PS3100_Diag folder and double-click
on the 3100_diagnostic.exe file.
3. This will launch the Maxtor Diagnostics Tool for the
Personal Storage 3100.